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Olymp Trade Complaints & Reviews

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Updated: Feb 14, 2026
Complaints 1562
Resolved
1149
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Olymp Trade reviews & complaints page 50

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K
Kiranreddy6593
from Kolar, Karnataka
Jun 5, 2022
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Address: Owned by Saledo Global LLC and headquartered in St. Vincent & the Grenadines
Website: olymp trade

I have deposited money 9000rs .then they have blocked my account.they said to complete verification.So i have completed verification after verification also i have contacted somany times to unblock my account .but no reply from them . Also i have not got money back .
Jul 16, 2022
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2022
Olymp Trade Customer Care's response
Hello, dear Kiranreddy6593!

Thank you for contacting us. Your review is very concerning to us. We understand your disappointment. Please provide your account ID. This way we will be able to sort out the situation and contact you.

Best regards, Olymp Trade team.
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    Akhilesh singh/
    Jun 4, 2022
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    Deposit is not appear in my account

    Address: Noida sector 44

    I deposit 700 rupees on 2/05/2022 at 1, 35 PM in olymptrade account through UPI but the deposit is appear yet in my account and their support staff is not reply me
    Olymtrade id[protected]
    I deposit money in inr account...
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    Akhilesh singh/
    Jun 4, 2022
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    Address: Noida sector 44

    Two day before I deposit 700 rupees in olymptrade account but the deposit is appear yet and their support staff is not me
    Olymp Trade customer support has been notified about the posted complaint.
    Hello!

    Thanks for bringing this to our attention, Akhilesh Singh. Please specify your Account ID. So we can sort out the situation.

    Or you can contact the independent department in our company that works in such a situation via email [protected]@olymptrade.com.

    Best regards, Olymp Trade team.
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      A
      Avijit Nayak
      from Kharagpur, West Bengal
      Jun 4, 2022
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      Olymp trade platform ask to verify account.then i verify my account.. submit all documents then it verify successful but at evening they are again ask to verify the payment method of olymp trade...i have deposited money through Paytm from my current account ...i am owner of this account.i want to refund my deposit money as soon as possible.
      Plz help 🙏
      Olymp Trade customer support has been notified about the posted complaint.
      Verified Support
      Jun 06, 2022
      Olymp Trade Customer Care's response
      Hello, dear Avijit Nayak!

      Thank you for contacting us. Please, provide us the number of your account on the platform (an ID), so we could investigate your case thoroughly.

      Best regards, Olymp Trade team.
      Jun 06, 2022
      Updated by Avijit Nayak
      I'd 89963843
      Jun 06, 2022
      Updated by Avijit Nayak
      Olymp trade account I'd 89963743
      This is real I'd ... another comment have spelling mistake
      Verified Support
      Jun 15, 2022
      Olymp Trade Customer Care's response
      Hi there, Avijit Nayak.

      Thanks for the update! Your account has been blocked for violating the rules of the platform.

      In case you disagree with the decision to block your account, you can submit a complaint to an independent department: [protected]@olymptrade.com The reply by this department is the official and final decision of the Company.

      Best regards, Olymp Trade team.
      Jun 16, 2022
      Updated by Avijit Nayak
      What rules i violated ...I want my deposit money refund... verification all true documents had submitted but still have no update...I want money refund on my bank account

      I'd 89963743
      Avijit Nayak
      Thank you, dear. We'll contact you soon after investigating your case. Please, stay in touch.

      Best regards, Olymp Trade team.
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        A
        AJ Trending videos AJ
        Jun 3, 2022
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        I deposited money to my olymp account in this morning 10:08am. 03/06/2022.. please give my money back... If you guys doing like this i don't use olymp trade anymore & this app is fake i recomend to all .. PLEASE GIVE MY MONEY BACK..
        my OLYMP ID is 87503888..
        I hope you guys resolve my Request .. Thank you..
        Jul 17, 2022
        Complaint marked as Resolved 
        Olymp Trade customer support has been notified about the posted complaint.
        Verified Support
        Jun 03, 2022
        Olymp Trade Customer Care's response
        Hello, dear AJ Trending videos AJ!

        Thank you for contacting us. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

        We have passed the information to our specialists. They will contact you shortly to resolve this issue.

        Best regards, Olymp Trade team.
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          G
          Gulab_Nishad
          Jun 1, 2022
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          So... i gotta several questions to this company and the most crucial one concerns the topic of withdrawing money, ofc. when i joined the community of olymp trade isincerely thought that everything would be okay, as the broker is regulated by strong companies and I had no issues with depositing, but when it came to withdrawing everything went worng.

          couple of hours ago I ordered a withdrawal via Skrill, but I still don't receive my money!!! why there are delays, it's unserioius approach. If it might be useful, my ID is 2773459. Hope the situation will be resolved.
          Jun 2, 2022
          Complaint marked as Resolved 
          Received the money recently, sry to bother, quite appreciate the efforts of the company directed at helping me with this issue. Thanks a lot!
          Olymp Trade customer support has been notified about the posted complaint.
          Hello, Gulab_Nishad!

          Thank you for contacting us. Your review is very concerning to us. We process most withdrawal requests within 24 hours. However, on rare occasions, the process might take up to 5 working days. We're kindly asking you to wait sometime.

          We will be glad if you update the review when your case is resolved.

          Best regards, Olymp Trade team.
          Hello, Gulab_Nishad!

          Thank you for contacting us. Your review is very concerning to us. We process most withdrawal requests within 24 hours. However, on rare occasions, the process might take up to 5 working days. We're kindly asking you to wait sometime.

          We will be glad if you update the review when your case is resolved.

          Best regards, Olymp Trade team.
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            C
            Charan_Saha
            May 31, 2022
            Resolved
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            Guys this is sad that you have only limited technical tools at olymptrade platform. Why it is only 6 drawing instruments? I'm not a painter to create pictures, but would like to see more tools for personal analyse. Each trader has own strategy, so its important for me.

            One more thing. The list of indicators and oscilators is also should be wider. Who knows what kind of tool will be profitable, but the fact of choosing gives freedom and flexibility.
            Jun 6, 2022
            Complaint marked as Resolved 
            Ok, I take my words back. I said it before I discovered your education area. It has so many articles with different technical analysis techniques. This made me realize that it’s not about quantity, it’s always about quality. You should be able to utilize the limited amount of instruments to its maximum. That what separates men from boys.=)
            Olymp Trade customer support has been notified about the posted complaint.
            Hi, Charan_Saha!

            Thank you for taking the time to provide a review, your opinion is valued and it helps us maintain an excellent standard of service to our traders. Kindly describe which tools, indicators, and oscillators you would like to see on the platform.

            We are always open to ideas and want to take into account your wishes for the next update.

            Best regards, Olymp Trade team.
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              J
              Josha_Parsa
              May 30, 2022
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              Recently I got acquianted with the olymp trade broker and thought that I had to be succeeded within a month, as I had a solid sum of money on hands, 3k$!! However, the time flies and the most part of my deals weren't successful at all...

              Today I have just 200$ from my 3k$! This is awful and I really dunno what to do... I started to assume that the broker specially tweaks the platform for making traders lose their money, idk how to explain this another way..

              Gotta make a request I guess, how to resolve this issue? If there are somebody who can help me, this is my ID[protected].
              Jun 24, 2022
              Complaint marked as Resolved 
              finally, I started to earn my first money. my attitude to trading changed. It's not a gambling my friends! thank you Olymp trade for such opportunity!
              Olymp Trade customer support has been notified about the posted complaint.
              Hello, Josha_Parsa!

              We understand your emotions. It's a pity to hear that your trade didn't go according to plan. Olymp Trade is a member of the Financial Commission (FinaCom), which confirms the company's dependability.

              According to the strict rules of our regulator, we have the quotation history recorded on our platform. Each quote is saved here https://olymptrade.com/en-us/cabinet#tab=rates We have the same quotes for each trader on the platform. You can check it any time.

              There're too many traders making deals in opposite directions. That's why even at even theoretically there's no need to manipulate the chart.

              If you doubt the result of a particular deal, just contact us: https://www.facebook.com/olymptradecom/. We will check everything!

              Best regards, Olymp Trade team.
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                B
                Bhikkhu_Undre
                May 26, 2022
                Resolved
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                Looks like i transfered my money to scam website to this one www.olymptrades.ltd. Everything looks the same like with the original version. I register and fund my first deposit, after that I was blocked so I realized that this is a fake, but it was too late.
                I even have acc id[protected], so maybe I can return it somehow. Of course its my mistake I was too quick to register and start trading, but get in a trap. DON'T BE LIKE ME!
                May 26, 2022
                Complaint marked as Resolved 
                Olymp Trade customer support has been notified about the posted complaint.
                Verified Support
                May 26, 2022
                Olymp Trade Customer Care's response
                Hi there, Bhikkhu_Undre!

                We see that your review has been published twice. You can read the answer at the link: https://www.consumercomplaints.in/olymp-trade-dont-do-my-mistake-c3199775

                Feel free to reach out to us if any other questions emerge, we will be glad to help.

                Best regards, Olymp Trade team.
                May 27, 2022
                Updated by Bhikkhu_Undre
                everything is okay, no problem now. i wrote my complaint twice, asI did not understand why my first was not being published immediately.
                Verified Support
                May 30, 2022
                Olymp Trade Customer Care's response
                Hi, Bhikkhu_Undre!

                Thanks for that clarification! Do not hesitate to contact us if any questions or concerns appear.

                Best regards, Olymp Trade team.
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                  Bhikkhu_Undre
                  May 26, 2022
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                  Resolved

                  Looks like i transfered my money to scam website to this one https://www.olymptrades.ltd/. Everything looks the same like with the original version. I register and fund my first deposit, after that I was blocked so I realized that this is a fake, but it was too late.

                  I even have acc id[protected], so maybe I can return it somehow. Of course its my mistake I was too quick to register and start trading, but get in a trap. DON'T BE LIKE ME!
                  May 27, 2022
                  Complaint marked as Resolved 
                  Thank you for your support! It's really important for me. I hope no one make mistake like this.
                  Olymp Trade customer support has been notified about the posted complaint.
                  Verified Support
                  May 26, 2022
                  Olymp Trade Customer Care's response
                  Hello, dear Bhikkhu_Undre!

                  Thank you for letting us know. It's a pity that you have a negative experience with scammers. After your review, we have done everything possible to promptly block this site.

                  We recommend all users to read Basic Cybersecurity Rules https://plus.olymptrade.com/en/help/category/profile/basic-cybersecurity-rules With this knowledge, you will be able to protect yourself on the Internet.

                  Do not hesitate to contact us if any questions or concerns appear.
                  Take care of yourself!

                  Best regards, Olymp Trade team.
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                    A
                    Anirudhsingh07
                    from Jodhpur, Rajasthan
                    May 24, 2022
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                    At time of withdrawal my account was blocked they told me first verify amount was 22000rs they firstly told me account will get verified in 5 working days after 5 working days they told me to w8 14 more days and its still 10 days
                    Olymp Trade customer support has been notified about the posted complaint.
                    Hello, Anirudhsingh07!

                    Thanks for bringing this to our attention. Please specify your account ID in the comments. This way we will be able to sort out the situation and provide you with comprehensive support.

                    Best regards, Olymp Trade team.
                    Anirudhsingh07's [Complaint's author] reply, May 25, 2022
                    I can remember the id but i can tell u the mail id which is linked [email protected] please help me
                    Anirudhsingh07's [Complaint's author] reply, May 30, 2022
                    Hey no update from your side please help me
                    Olymp Trade Customer Care's response, Jun 1, 2022
                    Verified Support
                    Hi, Anirudhsingh07's!

                    Sorry to keep you waiting. During the verification process, the Company revealed a violation of the Service Agreement on your trading account. You have received detailed information about this in your email on 2022.05.27. Therefore, your account has been blocked.

                    Do not hesitate to contact us if any questions or concerns appear.

                    Best regards, Olymp Trade team.
                    Will i get my refund back
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                      H
                      Harunshah
                      May 23, 2022
                      Resolved
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                      I'm pretty good at market analysis. I am not a gambling man, so I have absolutely no problems with self-discipline. I like the platform. One moment only - I took a bonus and now I have some withdrawal issues. Why is that?
                      May 26, 2022
                      Complaint marked as Resolved 
                      never thought bonuses could be a problem :) Anyway you don't have to use it. As far as i know bonuses is a nice complement, but not an obligation
                      Olymp Trade customer support has been notified about the posted complaint.
                      Hello, Harunshah!

                      Thanks so much for sharing your experience with us. The profit that you gain from bonuses becomes withdrawable money, however, the bonus amount itself will remain as a bonus and can not be withdrawn. Thus bonuses are your support and help when trading is not going according to plan.

                      Do not hesitate to contact us if any questions or concerns appear.

                      Best regards, Olymp Trade team.
                      Hey buddy i can help u with refund from olymp trade can u please contact me on [protected]@gmail.com
                      Olymp Trade Customer Care's response, May 27, 2022
                      Verified Support
                      Hi, Anirudhsingh07!

                      We are informing you that we have sent you a request to update the comment by removing promotional content. The comment leads to an unverified third-party email that is potentially harmful to Consumer Complaints users. Please, take measures. Otherwise, we will have to flag this review for removal.

                      Best regards, Olymp Trade team.
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                        R
                        Rupkumar Maiti
                        from Dehra Dun, Uttarakhand
                        May 22, 2022
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                        Money debited from account but not credited in trading account since 5 days

                        Address: Kolkata

                        I had deposited 10000 money in Olymp trading account, 5 days passed, several online chat and e-mail, they told wait for 30 days.is it practically possible ? I take 10000 ruppes from some of my Freinds, neither I am able to trade nor I get back my Money. please do needful as the earliest to return my deposit money.

                        Regards
                        Rupkumar Maiti...
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                        B
                        Bharat panwar24
                        May 20, 2022
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                        My name is yashvardhan chouhan i am new on trading i feposit 48 thousand in olymp trade but the trading is very hard i loss some money so i withdraw my money then olymptrade block my account .Olymptrade trade is fraud app
                        I want my money back
                        id: 89350736
                        Email - [protected]@gmail.com
                        Olymp Trade customer support has been notified about the posted complaint.
                        This is my freind complaint the company doing fraud with me and my freind
                        Hello, Bharat panwar24!

                        Thank you for contacting us. Your account has been blocked during verification. Since we are a financial organization, this procedure is necessary to increase security on the platform and prevent fraudulent actions. It is also included in the list of mandatory requirements from our financial regulator. Because Olymp Trade is a regulated broker https://financialcommission.org/olymp-trade/

                        As soon as you upload the correct documents, the final decision on your account will be made.

                        Do not hesitate to contact us if any questions or concerns appear.

                        Best regards, Olymp Trade team.
                        Hey bharat panwar can u contact me i can help u
                        Olymp Trade Customer Care's response, May 27, 2022
                        Verified Support
                        Hi, Anirudhsingh07!

                        We recommend users contact our official support in case of any questions or difficulties. We take care of our traders, so the support team works around the clock.

                        Please pay attention that it is potentially harmful to trust your personal data to third parties.

                        Best regards, Olymp Trade team.
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                          Bharat panwar24
                          May 14, 2022
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                          I deposit money to account 12 days ago but my money not come in real account so i want strict action and solve my problem immediately
                          Olymp Trade customer support has been notified about the posted complaint.
                          Greetings, Bharat panwar24!

                          Thanks for getting in touch. We understand your feelings. It is important to us that our traders are more than satisfied. Therefore, we are would like to resolve your situation immediately.

                          Please, specify the ID of your account, so we could help you.

                          Best regards, Olymp Trade team.
                          Usre id[protected]
                          Email- [protected]@gmail.com
                          Hello, Bharat panwar24!

                          Thanks for the update. We have already answered you in the review above. We kindly ask you to refrain from creating new reviews and keep the discussion in one place.

                          If any questions appear, kindly get in touch with us.

                          Best regards, Olymp Trade team.
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                            A
                            Alejandro Diaz
                            May 10, 2022
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                            Es una plataforma manipulada en minutos, 0 % recomendada, tu abres posiciones de 1 a 5 y no solo en 1 oportunidad en muchas oportunidades vas a perder en el ultimo segundo por 0.00001 de diferencia y adivinen que?, eso no lo hizo el mercado real, la excusa es siempre el proveedor de liquidez, como sera lo manipulado, que si tienes una cuenta demo y lallevas a 400k usd abre posiciones de 5k en ambos sentidos en minutos y te daras cuenta que 80 y 90% de las operaciones se cerraran en perdidas por que se mantiene en el medio, si compras baja y si vendes sube y ahi se queda en el medio para perder las 2 operaciones, una ves lo pierdes sigue su curso y eso que estamos hablando de demo que sera de la real con esos montos de inversion, lo peorsito, manipulado al 100% de 1 a 5 minutos asco total, su respuesta siempre SIEMPRE sera, proveedor deliquidez...
                            Olymp Trade customer support has been notified about the posted complaint.
                            ¡Hola, Alejandro Díaz!

                            Es una pena que su experiencia no haya estado a la altura de sus expectativas. En Olymp Trade nos tomamos muy en serio la honestidad y la transparencia. Todas las cotizaciones en la plataforma son las mismas para todos nuestros traders.
                            No necesitamos manipular el gráfico porque hay demasiados comerciantes haciendo transacciones en direcciones opuestas.

                            Además, la empresa es miembro de la Comisión Financiera, que es nuestro regulador. Puedes ver nuestro certificado aquí: https://financialcommission.org/olymp-trade/
                            Esto demuestra que somos una plataforma confiable, con un alto nivel de seguridad. Estamos en el mercado de inversión desde 2014, y tenemos millones de usuarios en todo el mundo.
                            Si tiene alguna pregunta o tiene alguna dificultad, háganos saber y le ayudaremos con mucho gusto.

                            Saludos cordiales, equipo de Olymp Trade.
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                              K
                              Kelly Kelly
                              May 10, 2022
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                              Resolved

                              9030 which is 118 dollars have been debited from my phonepe, but not credited to live account.. customer care are saying that payment was declined and will get money in my bank account in 30 days.. i dont know what happen to my money.. it's been 11 days now. I still have not received my money in the bank account. I maybe payment on 1 may 2022

                              My user ID is 75301271
                              Jun 13, 2022
                              Complaint marked as Resolved 
                              Olymp Trade customer support has been notified about the posted complaint.
                              Verified Support
                              May 11, 2022
                              Olymp Trade Customer Care's response
                              Hi there, Kelly Kelly!

                              Thanks for getting in touch. We understand your feelings. Our financial specialists have confirmed the information that the payment was rejected. To get more detailed information, please provide the information we requested from you in the email to ma******[protected]@gmail.com. This way we will be able to provide you with comprehensive support.

                              If any questions appear, kindly get in touch with us.

                              Best regards, Olymp Trade team.
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                                P
                                Prasadnp786
                                from Nellore, Andhra Pradesh
                                May 9, 2022
                                Resolved
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                                Resolved

                                This is my user ID 60507299.
                                On 28 April 2022, I withdraw 650$ from my Olymp trade account to my bank account, Money was successfully transferred from Olymp trade wallet but not credited to my linked bank account. Even I got an email for the successful transaction but still after 11days my 650$ was not credited to my bank account.

                                After contacting Olymp trade company they gave me UTR no.I also contacted my bank but they said no transaction send by your company side. But they claim they have already transferred my money, I'm using Phonepe UPI address for receiving my money in my bank account. I've already received payment in past from this company with the help of this UPI ID.

                                But this time money got deducted but not credited to my bank account. I need your help to fix this issue and please deposit my money to my bank account.i will send any bank statement whatever you want plz help me

                                I NEED MY MONEY URGENTLY BUT THIS COMPANY DOES NOT UNDERSTAND MY SITUATION.
                                Jun 13, 2022
                                Complaint marked as Resolved 
                                Olymp Trade customer support has been notified about the posted complaint.
                                Verified Support
                                May 11, 2022
                                Olymp Trade Customer Care's response
                                Hello, dear Prasadnp786!

                                Thank you for contacting us. It's a pity to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.

                                We have passed our contact details to our specialists. They will contact you shortly to resolve this issue.

                                Feel free to reach out to us if any other questions emerge, we will be glad to help.

                                Best regards, Olymp Trade team.
                                May 11, 2022
                                Updated by Prasadnp786
                                Okay sir I will wait
                                Verified Support
                                May 13, 2022
                                Olymp Trade Customer Care's response
                                Hello, dear Prasadnp786!

                                Thanks for understanding. We will be glad if you update the review when your case is resolved.

                                Best regards, Olymp Trade team.
                                Bad company my 579$ withdraw successful but not credit my bank account
                                Olymp Trade Customer Care's response, Jun 15, 2022
                                Verified Support
                                Hello, Eheidoebb!

                                Thanks for getting in touch. We apologize for the inconvenience. Presently there are technical difficulties with the UPI.

                                Please specify your account ID here or contact our support directly. You can contact us via online platform-chat or Facebook https://www.facebook.com/olymptradecom/. We will be happy to help you!

                                Best regards, Olymp Trade team.
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                                  H
                                  Harman judge
                                  May 8, 2022
                                  Resolved
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                                  Resolved

                                  Address: Patran, punjab

                                  Firstly she has taken 10 k from me and then she say offer expire and afterthat she say sir please do 30k offer is going on I have done but sometimes after she say trade cancel and now also she is asking 6k more for trade but I told return money but she is not responding me
                                  Jun 12, 2022
                                  Complaint marked as Resolved 
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 11, 2022
                                  Olymp Trade Customer Care's response
                                  Hello, Harman judge!

                                  Thanks for bringing this to our attention. This Instagram account is not related to our platform. It's a pity that you have become a victim of a fraudster. We will do everything possible so that this fraudster gets punished.

                                  We always advise traders never to give their money or access their trading accounts to strangers regardless of what they promise you. Remember that scammers will say anything to cheat you out of your money.

                                  Please be careful on the Internet. Do not hesitate to contact us if any questions or concerns appear.

                                  Best regards, Olymp Trade team.
                                  Hello, Harman judge!

                                  Thanks for bringing this to our attention. This Instagram account is not related to our platform. It's a pity that you have become a victim of a fraudster. We will do everything possible so that this fraudster gets punished.

                                  We always advise traders never to give their money or access their trading accounts to strangers regardless of what they promise you. Remember that scammers will say anything to cheat you out of your money.

                                  Please be careful on the Internet. Do not hesitate to contact us if any questions or concerns appear.

                                  Best regards, Olymp Trade team.
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                                    mahesh babu k
                                    May 8, 2022
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                                    Resolved

                                    I tried to withdraw some money from my assets and everytime it’s getting failed and asking me to check with the customer service. Each time, the customer service people were asking me to pay hefty amounts towards processing fee (which I had paid), then try to withdraw, again failed, reachd customer service, again they asked me to pay some personal income tax which I had paid.

                                    Post that, I tried to withdraw, again failed, went back to the customer service, now they’re asking me to pay some more taxes failing which they’re threatening me that the account will be suspended.

                                    Looks like they’re making a gamble from not releasing the funds to the customer but getting money from the customer towards the charges. Now all my money got stuck with no single penny left and the customer service was not releasing my funds.

                                    I’ve all the screenshots where they falsely promised and guaranteed that the funds will be released once I pay the taxes one by one but they didn’t release the funds.
                                    Jun 11, 2022
                                    Complaint marked as Resolved 
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 11, 2022
                                    Olymp Trade Customer Care's response
                                    Hi there, mahesh babu k!

                                    Thank you for letting us know about this. Please pay attention that you have written a review for the Olymp Trade platform.

                                    As we are not the taxpayer agent of your country, our platform does not charge taxes and we don't pay any taxes on your behalf.

                                    As we can see from your screenshots, you were communicating with another company, since the chat on our platform looks different.

                                    For our part, we make withdrawals smoothly and quickly without any commissions. If any questions about our company appear, kindly get in touch with us.

                                    Best regards, Olymp Trade team.
                                    Jun 28, 2022
                                    Updated by mahesh babu k
                                    Hello Olymptrade,

                                    Any reason/comment why the complaint was in resolved status?
                                    Hello olymptrade,

                                    You should be aware of the other fraudulent company using your name and exact logo.

                                    In the attached screenshot, pic 1 to the left is fraudulent and on the right side is yours. So how come you’re not having any issues with trademark license.

                                    Do you mean to say that you don’t have any connections with that fraudulent company?

                                    If you’re already aware of this fact, what actions you’ve taken so far on that fraudulent company to prevent your customers are not falling into their trap as the logos are looking like exactly the same.

                                    Please do your homework .
                                    Olymp Trade Customer Care's response, May 18, 2022
                                    Verified Support
                                    Hello, dear mahesh babu k!

                                    Thank you for keeping us informed. Please specify where you downloaded the fraudulent application. We would also appreciate it if you send us a link.

                                    Best regards, Olymp Trade team.
                                    mahesh babu k's [Complaint's author] reply, May 20, 2022
                                    The below is the url they shared

                                    https://d.olymptradebg.top/

                                    The name and the logo is same as yours. Wondering how come you don’t even have any trademark and logo license issues?
                                    Olymp Trade Customer Care's response, May 23, 2022
                                    Verified Support
                                    Hi there, mahesh babu k!

                                    Thank you for sharing. It's a pity to hear that you have become a victim of fraud. We will do everything possible from us to block this site.

                                    We also recommend that you read the information on cybersecurity https://plus.olymptrade.com/en/help/category/profile/basic-cybersecurity-rules?theme=dark&search=cyber

                                    If any questions appear, kindly get in touch with us. Take care!

                                    Best regards, Olymp Trade team.
                                    mahesh babu k's [Complaint's author] reply, May 25, 2022
                                    Hello Olymptrade,

                                    It will not help me or anyone even if you block that site as that scammer will come up with another domain with the same name.

                                    You didn’t answer me on the point I’ve raised that, they’re using the logo design and the name exactly the same as yours but you want us to believe you that there’re no trademark and copyright issues?

                                    Well, you should be kidding.
                                    Olymp Trade Customer Care's response, May 26, 2022
                                    Verified Support
                                    Greetings, mahesh babu k's!

                                    Thanks for the clarification. We care about the safety of our traders and brand. We have a registered trademark. The use of our materials for mercenary purposes is illegal. Therefore, our lawyers regularly monitor such cases.

                                    Our analysts also provide learning materials to increase the level of users' knowledge about cybersecurity.

                                    Best regards, Olymp Trade team.
                                    mahesh babu k's [Complaint's author] reply, May 28, 2022
                                    Hello Olymptrade,

                                    When you care about the safety of your traders and using your logo and other stuff is illegal, so please let us know what actions you’ve/your lawyers taken so far on that particular scammer using everything as similar to yours?
                                    Olymp Trade Customer Care's response, May 31, 2022
                                    Verified Support
                                    Hi there, mahesh babu k's!

                                    It's a pity but, we, like other companies, cannot prevent the creation of clones or scammers. However, for our part, we use all resources to protect our users.

                                    Namely, we block scammers when we find them on our own or users bring them to our attention. If you are interested in the details of the work of our lawyers, then, unfortunately, we cannot disclose them.

                                    We also warn users about such situations and provide educational material about internet security. This way, we increase the awareness of traders.

                                    Please let us know If you have any questions and what exactly is bothering you.

                                    Best regards, Olymp Trade team.
                                    mahesh babu k's [Complaint's author] reply, Jun 28, 2022
                                    Hello Olymptrade,

                                    By the time you take any action on them and block/ban them, people are loosing their monies here.

                                    Hope you've eyes/ears.
                                    I’ve been using the same app and they are asking me the same!!! a huge amount of processing fee!!
                                    Dee08's reply, Oct 25, 2022
                                    Hi! I am also experiencing the same. I need to pay 15% Tax from the earnings. How did you go about this??
                                    olymptrade should make legal actions with this! arent they alarmed that a fraudulent entity is using their exact same name and logo for this!?
                                    Olymp Trade Customer Care's response, May 30, 2022
                                    Verified Support
                                    Hello, mahesh babu k's and Ron Jairus Quiatzon!

                                    Thank you for staying in touch with us. The peculiarity of the work of our lawyers is that they monitor the information field. They use our legal documents and official complaint forms to eliminate scammers.

                                    Unfortunately, we cannot prevent the activity of all frauds on the Internet. However, Olymp Trade is a big company and we use all our resources to improve user cybersecurity literacy and take action against the found violators.

                                    Sometimes, as in your case, users themselves send us links to scammers because they become more educated.

                                    Best regards, Olymp Trade team.
                                    mahesh babu k's [Complaint's author] reply, May 31, 2022
                                    Hello Ron Jairus,

                                    Please do not a single penny to them. They're scammers. The Olymptrade team is doing nothing to prevent them but acting like they're doing everything to protect the investors.

                                    Dear Olymptrade,

                                    You can see yourself how many people are suffering because of your cloned applications, looks alike app. When you/your legal team eliminating the scammers, then where are these fake applications are coming from.

                                    You are making us in an impression that you also part of them by your responses and trying to just convince us by doing nothing.

                                    can you elaborate your sentence "as in your case, users themselves send us links to scammers because they become more educated"... are you trying to blame us even though you see the fake apps using your logo and name?

                                    What rubbish.
                                    Olymp Trade Customer Care's response, May 31, 2022
                                    Verified Support
                                    Hi there, mahesh babu k's!

                                    It's a pity but, we, like other companies, cannot prevent the creation of clones or scammers. However, for our part, we use all resources to protect our users.

                                    Namely, we block scammers when we find them on our own or users bring them to our attention. If you are interested in the details of the work of our lawyers, then, unfortunately, we cannot disclose them.

                                    We also warn users about such situations and provide educational material about internet security. This way, we increase the awareness of traders.

                                    Please let us know If you have any questions and what exactly is bothering you.

                                    Best regards, Olymp Trade team.
                                    mahesh babu k's [Complaint's author] reply, May 31, 2022
                                    Hello Olymptrade,

                                    Your understanding is completely wrong as I didn’t ask for your lawyers work.

                                    This is the third time I think, I’ve asked you what action you have taken about the scammer app which is using all your trademark licence.

                                    You don’t need to educate the users but do your job properly. You may seen from the other user also that he/she lost money so it’s keep going and the action from your side is unfortunately blaming the users but nothing.

                                    Sad but pity.
                                    Olymp Trade Customer Care's response, Jun 1, 2022
                                    Verified Support
                                    Hi!

                                    Sorry for the misunderstanding, Mahesh babu k's. You would like to know if we take any actions about this particular app, right?

                                    Best regards, Olymp Trade team.
                                    mahesh babu k's [Complaint's author] reply, Jun 11, 2022
                                    Yes,

                                    Tell us what actions you’re legal team/you had taken on that scammer application which is using all your trademarks (you don’t even have a clue on the same) and skimming our money.
                                    Olymp Trade Customer Care's response, Jun 15, 2022
                                    Verified Support
                                    Hello, dear Mahesh babu k's!

                                    Rest assured that we will complain about this violator and do everything possible to have him banned as soon as possible. Thank you for your vigilance!

                                    Best regards, Olymp Trade team.
                                    Dee08's reply, Oct 25, 2022
                                    Were you able to withdraw the money? I am also experiencing the same
                                    https://d.olymptradebg.top I receiv this link of olymptrade from my friend .plz tell me this is original app link or any scam
                                    https://d.olymptradebg.top I receiv this link from my friend . I want to know that this app link is original or any scam.
                                    Customer service asking for withdraw large amount. That is almost tripple then my diposit
                                    mahesh babu k's [Complaint's author] reply, Jun 28, 2022
                                    Hello Ram,

                                    Please do not pay any single penny to them. they're fraud. they're blocking the account once they received the money and there's no customer service information also to check.

                                    Check with your friend who shared that link, whether they got their money or not.

                                    This so called Olymptrade is not taking any action but just wasting everyone's time.

                                    Please educate to everyone.
                                    Dee08's reply, Oct 25, 2022
                                    How did you proceed with this? Were you able to get your money? I experience the same.
                                    Is this happening in dubai
                                    Dee08's reply, Oct 25, 2022
                                    Most probably. I'm in Dubai now. And I'm using the same app. And the same customer service. They are asking for 15% of the VAT from my earnings. It's too high so I was still not able to withdraw my money.
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