Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2022
Olymp Trade Customer Care's response Hello, Casundar!
Thank you for contacting us.[protected] The Company terminated the Service Agreement with you on trading another account. You have been warned that in the following cases of establishing any instances of trading on other accounts, the Company reserves the right to block these accounts and all funds in them.
Since this is your third violation, the Company was forced to apply the consequences described in clause 8.5.1. of the Service Agreement.
Best regards, Olymp Trade team.
Apr 09, 2022
Updated by Casundar I dont have anyother account registered with your platform.. Iam harikrishnan mothilal
Apr 09, 2022
Updated by Casundar If i have many accounts on your platform, why you have successfully verified my account 20.12.2021, that day itself you should block know.. i know you are fraud.. That day 20.12.2021 (I have no balance in my account) but when i have balance in my account, yoy have asked me reverify the account and blocked without any proof (hold 319$).. Actually I dont have many any other account..
Verified Support
Apr 11, 2022
Olymp Trade Customer Care's response Hi there, Casundar!
It's a pity to hear about your disappointment with us. Our company has passed all the stages of the financial commission check. We have been recognized as a reliable and worthy broker.
If you do not agree with the company's decision, then you can challenge it with our regulator. This may be done online on this page: https://financialcommission.org/olymp-trade/
Financial Commission will consider your complaint and Company's arguments and then make a decision that is mandatory for the Company.
Best regards, Olymp Trade team.
Apr 12, 2022
Updated by Casundar My registered email id is :[protected]@yahoo.com
Two things I want to resolve:
1.I have withdrawn money of 319$ from verified account on 20.12.2021, but amount was not credited to my bank account, After several procedures and days, it was reversed to olymp trade account on 11.2.2022.
Why it was reversed to olymp trade account instead of bank account?
2.I have done a third party deposit on 11.1.2022, so you guys asked me verify the payment method..
For that I have uploaded Id card of payment provider and photo of payment provider holding his Id card..
Then why you blocked my account? Since it was first time violation of third party deposit?
As I got a reason from your customer peoples is first time violation will be accepted in depositing.But you peoples blocked my account.
Then customer care peoples said that your friend whose bank account that you have used for deposit, he had violated terms of our platform like that..
But while depositing, my bank server was down, that is why i have used my friend bank account..How can i know his past experience with your platform.
Just because for his violation, you have blocked my account.is it fair????
Because of his mistake why should i bear the loss?
Iam a good and great customer for you.. I have done many deposits and trades with your platform..By considering this, can you unblock my account.
Iam from a poor family yea, i want to continue the trading with your platform, kindly unblock my account.
Verified Support
Apr 12, 2022
Olymp Trade Customer Care's response Greetings, Casundar!
The company has repeatedly terminated the Service Agreement with you on other accounts and warned that in case of creating new ones, you will be blocked without withdrawing funds.
The Financial Commission also found your claim unfounded, and the company's actions legitimate. For us, the decision of the Financial, which is our regulator, Commission is mandatory.
Best regards, Olymp Trade team.
Apr 12, 2022
Updated by Casundar Have you clearly read my query or comment?
Then to clarify you, financial commission not gave any reply
Verified Support
Apr 13, 2022
Olymp Trade Customer Care's response Hello!
Five messages ago, you informed us that you are the account owner and introduced yourself. On 28 February 2022, you received an official email from The Financial Commission to your contact email. Please check it out.
We kindly ask you to refrain from misleading other users and support specialists.
We are honest with traders and take security on the platform seriously. Hence the mandatory verification and the rules do not use third-party payment sources.
Since this, we were forced to apply in your case the consequences described in clause 8.5.1. of the Service Agreement.
Best regards, Olymp Trade team.
Apr 16, 2022
Updated by Casundar You are cheaters yea.. I dont have any other account with your platform.. You are refusing to me prove or reverify my account, i have more money in my account so you are blocked me by saying some reasons..
Fraud app.. fraud fellow
Verified Support
Apr 25, 2022
Olymp Trade Customer Care's response Greetings, Casundar!
Olymp Trade is a member of the Financial Commission, which is our regulator. You can view our certificate here: https://financialcommission.org/olymp-trade/
This shows that we are a reliable broker with a high-security level. We work since 2014 and we have millions o[censored]sers all over the world.
Best regards, Olymp Trade team.
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Thank you for contacting us. It's a pity to hear that this situation has caused you negative emotions. If you are not satisfied with the decision of the claim department, you can appeal to the Financial Commission, which is our regulator https://financialcommission.org/olymp-trade/
For this kindly click on "File a Complaint" and fill out the form.
Independent Financial Commission will consider your complaint and Company's arguments and then make a decision. For our company, their solution is mandatory.
Best regards, Olymp Trade team.