Olymp Trade Complaints & Reviews

For a completely winning trade I got a refund

and second trade is also winning . It’s above line till time of trade ends and then suddenly trade was shown to be unsuccessful with pip loss

It’s very frustrating for me that same thing happened with 2 trade.

Second grade didn’t even appear red till the very end of closing of trade . My trade is even closed with green colour . And the after few seconds shown as loosing trade

Olymp trade platform took Advantage of volatility of asset and even after closing of trade positively, they showed my trade to be against my forecast and manipulated my trade.

I want a complete refund for my second trade which they manipulated even after closing with positivity

+2 photos

Mar 3, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2022

Olymp Trade Customer Care's response Hi there, Raj98765!

Thank you for writing to us. Such a pity you've made such a conclusion. Please, specify your account ID number so that we can give you full assistance on this matter. We will check your deal and provide a detailed response.

Best regards, Olymp Trade team.

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I came to this trading platform because I was very curious about fixed-time trading. It was a new and interesting experience for me. I can say that for two weeks of practicing fixed-time trading I got a real pleasure. I should note that I trade fixed-time better when expiration is at least four hours or higher. One minute expiration for me is something I have no idea about and can’t control.
However, I also trade Forex and here I stumbled on one problem. Where are horizontal lines I could draw as price levels?

Jan 25, 2022

Complaint marked as Resolved

Sorry, I haven’t noticed them. They share the same menu with indicators.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 21, 2022

Verified Support

Hello dear, Keptang!

Thank you for the review. It is always a pleasure to see such positive feedback. It's great that you got an interesting experience with our platform. We are pleased to hear that you are enjoying trading. You can find a Horizontal line in the lower-left corner, click on the divider icon. In the window that appears, you can select the Horizontal line.

We wish you a lot of success!

Best regards, Olymp Trade team.

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I made a withdrawal on 23 December 2020 using paytm e-wallet, but i still can't get money in my wallet.my withdrawal request number is 84891501.

Feb 19, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Olymp Trade Customer Care's response Hello, Anand Parejiya!

Thank you for reaching out. We are sorry to hear that you are disappointed with the withdrawal process on the platform. Usually, we don't have such situations. We would be extremely grateful if you provide your account ID number in a reply. So we would like to investigate your situation in more detail to provide support.

You can also contact our support team:
via e-mail [protected]@olymptrade.com
in a live chat at our website
in direct messages of our Facebook group www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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On 1 Jan 2022, I withdraw ₹6302 from my Olymp trade account to my bank account, Money was successfully transferred from Olymp trade wallet but not credited to my linked bank account. Even I got an email for the successful transaction but still after 17days my ₹6302 was not credited to my bank account. You can check my linked updated bank account statement in pdf.

After contacting Olymp trade company they give me RRN no...

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I have heard realy much about olymp trade educational center but I cannot find it anywhere. Could you please help me with that?

Jan 19, 2022

Complaint marked as Resolved

I got it, thanks for the explanation.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2022

Olymp Trade Customer Care's response Hello, NeoToard!

Thank you for contacting us. Your review is very concerning to us. You can visit our education section at the link: https://plus.olymptrade.com/en/help/section/education
If any questions appear, kindly get in touch with us.

Have fruitful trading!

Best regards, Olymp Trade team.

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I haven't received my funds yet i requested it last week so please resolve it

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 17, 2022

Verified Support

Hi there, Amaankhanak29!

Thank you for letting us know about this. Kindly specify your account ID number in the comments to this review, we will pass your request to our support team. Feel free to reach out to us if any other questions emerge, we will be happy to help.

Best regards, Olymp Trade team.

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A

Amaankhanak29

Jan 17, 2022

Your account
[protected]

Account name
INR Account

User ID
81875589

Reply

Olymp Trade Customer Care's response, Jan 17, 2022

Verified Support

Hello, Amaankhanak29!

Thank you for the information. Your situation has been forwarded to our customer support team. We will be pleased if you update this review after solving the case.

Feel free to reach out to us if any other questions emerge, we will be happy to help.

Best regards, Olymp Trade team.

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I thought for a long time about whether I need to start trading with the Olymp Trade broker. I have come across only good reviews about this company. Therefore, I still decided to open a deposit.
Of course I tried the demo account first. Everything did not work out all the time, but I had some kind of income and three days later I opened a real account and then problems began.
I was constantly nervous. I trade Olymp Trade FTT. And he constantly opened deals and most were unprofitable. What am I doing wrong?? How do I start making money with Olymp Trade ??

Jan 21, 2022

Complaint marked as Resolved

Sounds exactly like what my wife says. Take a break, have some sleep and keep on going. Thank you for your reply and sorry for leaving complaint. I appreciate your understanding!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2022

Olymp Trade Customer Care's response Hi there, Maherit!

Thank you for contacting us. Your review is very concerning to us. We understand that sometimes a series o[censored]nsuccessful deals can lead to negative emotions and excessive tension. Human emotions play a crucial role in trading psychology. The main focus of learning about it is to become aware of your emotions and to keep sentiments like pride, excitement, or extreme joy in check by letting yourself cool off before approaching the next trade with a clear head and stable judgment.

We advise you to take a break after a loss deals. When your mind is rested and new forces appear, then try to keep a trading record to see what worked, what didn’t work, and whether your decision at the time was correct in hindsight. Use this information to improve your decision-making in the future.

We are always in touch and ready to help with advice at any time! So feel free to ask any questions.

Best regards, Olymp Trade team.

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Address: Vadodara

My User Id is 81132112. My verification done on 4th of October 2021. Then after I started trading in this platform. Today, I made my withdraw $1000. And suddenly they blocked my account. Today, I have balance aprx. $1270. And they blocked my account. There is already my one payment not transferred yet in my account about $235. Which is I made on 2nd December 2021.

First of all, I want all amount ($1270 + $235) in my bank account through UPI Id.

+3 photos

Feb 12, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2022

Olymp Trade Customer Care's response Hello dear, Umang_Patel21.

Thank you for contacting us. In March 2021 the Company terminated the Service Agreement with you on the trading account 72883220 and 69609561, and warned that in cases of establishing any instances of trading on other accounts, the Company reserves the right to block these accounts and all funds in them.

Due to the fact that you registered a new account 81132112 in September 2021 after the termination of the Agreement and the warning, the Company was forced to apply the consequences described in clause 8.5.1. of the Service Agreement.

Based on this, the company has decided to terminate cooperation with you. Therefore, your current account 81132112 has been blocked. Due to repeated violations of the Service Agreement, the funds can not be withdrawn from an account.

Best regards, Olymp Trade team.

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Website: olymptrade.com

For the past two days, I have been encountering a similar issue. Today I confirmed it by placing an obvious 1000Rs win trade(Olymp Trade please don't tell me I need to analyze before I place the trade, I have been learning and understanding this market for the past 2 years and have been experiencing similar issues whenever I place a big amount.), there was a delay of 3-4 seconds in executing the trade. If there was no delay and had it been executed on time I would have undoubtedly profited as you can see in the image below but then the delay is because of our internet(sarcasm). Just look at the spike in the last millisecond, come on you're making it too obvious Olymp Trade. Manipulation at its best.

+1 photos

Feb 11, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Jan 07, 2022

Updated by Deepak Raja Mohan I withdrew my capital immediately. I will look for a genuine broker, if you know any please suggest except for the pathetic Olymp Trade.

Verified Support

Jan 10, 2022

Olymp Trade Customer Care's response Hello, Deepak Raja Mohan!

Thank you for sharing. We understand that unsuccessful transactions can cause negative emotions. We don't interfere in the trading process. We are sorry to hear that you have drawn such conclusions about the platform.

Kindly note that receiving a response from a server takes some time, that is why trade does not open immediately. According to regulations, the response time may be up to 5 seconds. Delays do not always take place, it depends on the load on the server. Usually, it does not exceed 1 second. Under normal conditions, this delay does not have a big influence on the result of trade.

In case if this delay is critical for you, we would recommend increasing the trade duration. You can always check the current delay by opening a demo trade.

We hope that you will change your mind about the platform.

Best regards, Olymp Trade team.

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I have been trading with this broker for several years, at first it was unstable, then I got into a rut and now FTT is my main source of income. Traveling is not something many people do now but from time to time I visit relaties abroad. When I come there, the website gets bloked.
I could not log onto the trading platform of my broker Olymp Trade, as I understood that trading from that country is just not available. But this is my main income, so it really upset me. What should I do in this situation? How do I know where trading will be available to me?

Jan 11, 2022

Complaint marked as Resolved

I don’t know why you are unable to log into the platform. Perhaps, you are using the incorrect login data.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2022

Olymp Trade Customer Care's response Hello dear, Arjun_Mammen!

We really appreciate you taking the time to share your feedback. Countries, where we provide our services, have a specific license for Fixed Time Trades.

Unfortunately, trade is not allowed in all countries. You may find the full list of the non-eligible countries, in clause 11.1 of the Service Agreement: https://cdn1.olymptrade.com/1.0.17916/docs/terms/general/en/service-agreement.pdf

Best regards, Olymp Trade team.

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Hi, I have made the deposit of 2000 INR on 31st Dec, 2021. the amount is not deposited yet in the platform. I have been waiting and the task is created as the customer agents say. But I have not heard from any financial team nor the deposit is added.
Agents say that my case is on priority, if it is on priority it should not take longer as I have shared all the proof from bank. I am honestly disappointed and I expect the quicker resolution on this issue. These are the difficult times and every penny matters.

Feb 6, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2022

Olymp Trade Customer Care's response Hello, Haris402!

We are sorry to hear that your amount has not been deposited yet. Your complaint has been forwarded to our customer support team. Every single penny matters, especially in a profession like forex trading. We assure you that we are working on resolving this issue as soon as possible. Thank you for your patience!

Please feel free to contact us if any other query arises.

Best regards, Olymp Trade team.

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U

umakantv

Mar 15, 2022

Kindly Please Don't Trust On This Platform And Stop Using This As Soon As ... I Already Lost 1200000 INR ... And My 90000 INR Got Stucked From 23rd February... My Contact Number is [protected] You Can Contact Me, I will Send you all details

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Olymp Trade Customer Care's response, Mar 16, 2022

Verified Support

Hi there, umakantv.

It's a pity to hear that you have made to this conclusion. We already know about your situation and are working on it. Kindly let's continue our communication there.

https://www.consumercomplaints.in/olymp-trade-regarding-deposit-90000-c3145746

Best regards, Olymp Trade team.

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My account was verified earlier also they asked to reverify 3 4 days ago. I have successfully verified my account... Now after that when i had a good enough profit today they blocked my account... Giving reason i have multiple id ... I only have single id which is verified by you only 3 days ago u can see mail... Then by you blocked my account and looted my earned money. Kindly unlock my account...
Your account
[protected]

Account name
INR Account

User ID
83611091

+2 photos

Feb 11, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2022

Olymp Trade Customer Care's response Hello, ShivamNoneriya!

We are sorry to hear that your account has been blocked. Thank you for providing us with your account details. Our customer support team has already been notified and we'll take the necessary measures to help you resolve this issue.
Feel free to contact us if any other query arises. Thank you!

Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Jan 5, 2022

Verified Support

Hello, ShivamNoneriya!

We are sorry to hear that your account has been blocked. Thank you for providing us with your account details. Our customer support team has already been notified and we'll take the necessary measures to help you resolve this issue.
Feel free to contact us if any other query arises. Thank you!

Best regards, Olymp Trade team.

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Task is created on[protected] for 15$ deposit, which was deposited on[protected] and the case has been forwarded to the concerned department. As per the update, the payment was declined and 30 days also passed and I have shared the bank statement with olymp trade, But still it is not getting resolved. Only am counting the days, No refund received as of now

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 30, 2021

Verified Support

Hello dear, Prosenjit Kumar Das!

Thank you for letting us know about this. We are incredibly sorry that you are experiencing such a long delay. Such situations are exceptional, we are making every effort to speed up the resolution process. Kindly provide us with your account ID number so we can contact our support team and request further assistance.

We will make sure that you are informed of the latest status of your deposit issue.

Best regards, Olymp Trade team.

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Address: Etah up

Sir,
Olymp trade has blocked my account on the basis of multiple account usage but as I have researched the situation one of my relative has used my payment method in his account .
Due to which this situation occured and my current account that is blcoked is completely verified and I am using it since a long time than how suddenly olymp trade can block it . It has verified it it earlier and now blocked it this is what of service I don't know . Please I request you to help me to gat my account back . Thanking you.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 27, 2021

Verified Support

Hi there, Pkkaushik Kaushik!

Thank you for contacting us. Can you kindly specify your account ID number?
We will contact our support team specialists regarding the mentioned case.
If any questions appear, kindly get in touch with us.

Best regards, Olymp Trade team.

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Pkkaushik Kaushik's [Complaint's author] reply, Jan 3, 2022

Registered id [email protected].

Please unblock my account

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I really like trading on Olymp Trade trading platform with Fixed Time Trades. I really liked this trading tool, it suited me with its certainty. At least when trading with these types of contracts I know for sure that my trades will be closed, unlike forex where a trade can hang around for weeks with no result.
I used to choose short expirations, such as one minute, fifteen minutes, etc. But I developed one trading strategy with a long-term perspective. But I can't find an expiry time of more than a day. Where to look for it?

Dec 23, 2021

Complaint marked as Resolved

Thank you very much for your reply. I still do not know everything about the OlympTrade trading platform, but I love trading here!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 21, 2021

Verified Support

Hello dear, Nercelek!

Thanks so much for your thoughtful and detailed review. Please select the button "Order" on the right side of the chart. The button is located above the "Up" button which is in green color.

You can schedule the opening of a trade when the specified asset price or the specified time is reached. Pending order is valid for 1 trading session. The maximum validity of the pending order is 23 hours. You can cancel it at any time prior to its opening without losing the funds planned for this transaction.

If any questions appear, kindly get in touch with us.
We wish you prosperous trading!

Best regards, Olymp Trade team.

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Please refund my deposit 60$.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 20, 2021

Verified Support

Hi there, Rajuprasad93!

Thank you for sharing. Can you kindly specify your account ID number?
Also, please describe your situation in more detail.
We will contact our support team specialists regarding the mentioned case.
If you have further questions, do not hesitate to ask. We are always pleased to help.

Best regards, Olymp Trade team.

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I was getting notification from past 3-4 days regarding verification but while going ahead for verification link was slow, documents couldn't able to upload. I thought to do that process on weekends as it's a holiday, but unfortunately today account get blocked.
Atleast they should give 15 days time to complete this process, verification link should work properly.

I don't know what's the fault in it, there verification link not working then what's user faults?

This is very unfair and looks like scam.

I have 2 open trades and some deposit.

Approx ₹6000 rs.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 20, 2021

Verified Support

Hello dear, Rajupra!

Thank you for reaching out. To solve this case, your data will be required. Kindly specify your account ID here or contact our support directly.

You can contact us in any convenient way:
- in a live chat at https://rebrand.ly/olymptrust
- in direct messages of our Facebook community: www.facebook.com/olymptradecom/
- via e-mail: [protected]@olymptrade.com

We will be glad to help you! We hope that your opinion about the platform will change over time.

Best regards, Olymp Trade team.

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Website: Www.olymptrade.com

Describes

I have yesterday invest in olymp trade platform $1000. Unfortunately I use my deposit for two accounts used but i don't know the rules and agreement so my olymp trade account is blocked . I need only my deposit amount. Profit I'm not expecting. I have very critical situation in now. I need money for medical emergency hospital bill payment. I'm very humble request to you please transfer my deposit amount only.
I'm very sorry sir I don't know. The rules and agreement

They company is not support to me. They told me your account as permanently blocked. They can't transfer in any refund amount

Please reply to me😭😭😭🙏🙏🙏🙏🙏🙏🙏

+5 photos

Dec 17, 2021

Complaint marked as Resolved

I have 14th Dec deposit my money in olymp trade platform $1000. Then I get 228$ profit and I give withdraw they amount can't receive my bank account. And I get the verification process. Finally they verification is failed at the same time my account is blocked. And I received a email from olymp trade platform they mention in 8.5.1 violence agreement rules to blocked your account. Any refund is not possible. Please sir humble request to you please transfer my deposit amount only. I need money for medical emergency hospital bill. Truly I don't know the rules and agreement because I don't know English. I used to Google translate and text you sir. This one please accept my request. I have already mail to you. Please my deposit amount only transfer to my account. I'm not expecting my profit. 😭😭😭😭😭😭🙏

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Olymp Trade Customer Care's response Hello, ibusherif!

Thank you for sharing. We conducted an investigation into your situation when you first contacted us.

You have been warned by e-mail on 11/18/2021.
An email has been sent to you about account blocking 82631387 and a warning that if any facts of trading on other accounts are established, the Company reserves the right to block these accounts and all funds on them.

Since you registered a new account 83710632 after the termination of the Service Agreement and the warning the Company was forced to apply the consequences described in clause 8.5.1. of the Service Agreement.

You can read the Service Agreement at the link: https://olymptrade.com/terms

Have a speedy recovery!

Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Dec 17, 2021

Verified Support

Hello, ibusherif!

Thank you for sharing. We conducted an investigation into your situation when you first contacted us.

You have been warned by e-mail on 11/18/2021.
An email has been sent to you about account blocking 82631387 and a warning that if any facts of trading on other accounts are established, the Company reserves the right to block these accounts and all funds on them.

Since you registered a new account 83710632 after the termination of the Service Agreement and the warning the Company was forced to apply the consequences described in clause 8.5.1. of the Service Agreement.

You can read the Service Agreement at the link: https://olymptrade.com/terms

Have a speedy recovery!

Best regards, Olymp Trade team.

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Address: 6B Adeniyi Jones, Ikeja 101233, Lagos, Nigeria

Website: [email protected]

Dear Sir,

NAME : MOHAMED IBRAHIM
LOGIN ID: ibu424000.[protected]@gmail.com

Describes

I have yesterday invest in olymp trade platform $1000. Unfortunately I use my deposit for two accounts used but i don't know the rules and agreement so my olymp trade account is blocked . I need only my deposit amount. Profit I'm not expecting. I have very critical situation in now. I need money for medical emergency hospital bill payment. I'm very humble request to you please transfer my deposit amount only.
I'm very sorry sir I don't know. The rules and agreement.

Dec 16, 2021

Complaint marked as Resolved

Dear Sir, Thank you for your response. They Gmail id : [email protected] I don't know the number. Only I contact customer service only. My Gmail id: [email protected] My Olymptrade I'd : 83710632

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 16, 2021

Verified Support

Greetings, ibusherif!

Thank you for contacting us. We are sorry to hear that you have such a situation in your life. Kindly specify your account ID in the reply so we can identify you in our system.

Best regards, Olymp Trade team.

Reply

Olymp Trade Customer Care

Dec 16, 2021

Verified Support

Greetings, ibusherif!

Thank you for contacting us. We are sorry to hear that you have such a situation in your life. Kindly specify your account ID in the reply so we can identify you in our system.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Dec 17, 2021

Verified Support

Hi there, ibusherif!

Thank you for providing the necessary information. 18.11.2021 the Company terminated the Service Agreement with you on the trading account 82631387 and warned that in cases of establishing any instances of trading on other accounts, the Company reserves the right to block these accounts and all funds in them.

Due to the fact that you registered a new account 83710632 after the termination of the Agreement and the warning, the Company was forced to apply the consequences described in clause 8.5.1. of the Service Agreement. You can find information at the link: https://olymptrade.com/terms

Get well soon!

Best regards, Olymp Trade team.

Reply

ibusherif's [Complaint's author] reply, Dec 17, 2021

Sir please I request to you. I need money very emergency. Please help me sir. I'm very sry I don't know the rules and agreement. I am very sorry. Please send me the my deposit amount only. Please 😭😭😭😭😭😭😭🙏🙏🙏🙏

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Registered Mail: [protected]@gmail.com
I like to inform you that Olymptrade Department is trying to manipulate me for my payout amount. Firstly, they blocked my account for a reason that I'm a trading a asset in both direction(i.e. 2 trades) from same point and I'm utilizing my bonus in both trades so that I can make some profit in spite of losing any one trade. According to them, I abused their bonus system and this is my dishonest...

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Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 53

Taking advantage of volatility and manipulating my trades

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Where are price levels?

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Withdrawal Money not deposit

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85$ successfully withdraw but not credited in my bank

Cannot find educational center.

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Withdrawal issue from the app it deducted the money but havent got yet

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How do I start making money with Olymp Trade ??

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Withdraw amount

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Price Manipulation.

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Trading is not available

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Depos

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Blocked my account after had a profit..

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Refund against declined payment

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Multiple account usage

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A long-term perspective

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Account blocked- Refund deposits

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Account blocked - Scam

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Request

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Account blocked /refund my deposit amount $1000

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Manipulating Payout

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