Olymp Trade Complaints & Reviews

Address: London

Respected sir
I was deposit 100 usd in Olymptrade account 28396393 on 31 aug 2021.Amount successfully deducted from my account .I have provided all proof to olymp trade support like bank statement, transaction no.
My bankers confirmed amount successfully deposited in olymp trade account. But they are refusing that I have not received amount. Regarding this I have provide you all proof .so pls do needful action against olymp trade broker.

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Oct 10, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2021

Olymp Trade Customer Care's response Hello, dear Yogendar Trivedi!

Thank you for letting us know about your deposit issue. We have passed your request to our support team. Our specialist will contact you as soon as possible to provide you with full assistance. Kindly share the applied screenshot and other related information with our support team members. Rest assured that we will do our best to speed up the resolution process.

Best regards, Olymp Trade team.

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I decided to trade with Olymp Trade because there are good reviews on the internet. I am a gullible person and used to trust people. Perhaps this is my weakness and I do not need to do this. I'll be careful in the future. You see, I started trading Olymp Trade on my mobile phone and I don't see any money. I open a trade and in a minute I lose this money. Why it happens? Olymp Trade Scam?
I want all my money back and what's going on? What should I do?

Sep 14, 2021

Complaint marked as Resolved

Thanks to Olymp Trade for helping me understand my problem. I guess I misunderstood all the trading methods of this broker. In fact, it's cool what you provide. I just need to set up my trade.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 7, 2021

Verified Support

Hello, dear Wahid_Sehgal!

Thank you for letting us know about your issue. Olymp Trade is a reliable and transparent broker, our activity is strictly regulated by the independent Financial Commission. It speaks of our trustworthiness and willingness to solve any appearing issues. This is why we would be extremely grateful if you give us more information on your case.

Did you deposit the amount to your live account? Or you are using a demo account? If you are using a demo account, the amount used for each trade is in virtual currency. It is refreshable, which gives you the opportunity to practice without any risks involved. As we can see from your complaint, you have probably opened a one-minute trade on a Fixed Time Trades mode. Such trades have an expiration period depending on the chosen time frame. Kindly share your account ID number with us. We would do our best to help you resolve the issue as quickly as possible.

Best regards, Olymp Trade team.

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You can't support your customers.
Previously I have submitted my complaint for not closing advertisements. You just gave me hopes and do nothing.

I am frustrated with your pop up advertising and my work is completely spoiled just because of it.

I request you to stop it in my device and take immediate action in it.

Oct 7, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2021

Olymp Trade Customer Care's response Hello, dear Ikram.02

Thank you for keeping us updated. We understand your frustration. We have opened an investigation and passed all the required data to the related team. Unfortunately, our specialists did not manage to find any information on your GAID (Google Advertiser Identification).

According to your previous review, the advertising has appeared in Telegram. The advertising in Telegram is not supposed to show up. You mentioned that you can also see the advertising that is not related to the Olymp Trade platform. It is a sign that you may have malware on your device (malicious software that can launch the advertising pop-ups). Kindly contact the device manufacturer and provide all the necessary data. The manufacturer should inform you of the further steps.

Best regards, Olymp Trade team.

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In my opinion, this broker offers quite competitive conditions for traders in order to let them earn money. I guess that all the brokers should be reliable and responsive in relation to their traders, otherwise their work doesn't mean anything. By the way, I like this broker, but something weird has hapenned with my account. I've decided to deposit 600$ and I got new type of account. Someone, tell me please, why it's like that and how can I get rid of it? I don't want the new type of account, tell me how I can give back the previous type. It's so unconvenient!

Sep 10, 2021

Complaint marked as Resolved

I guess I ought to be more attentive I think. I understand what was going with my account, everything I had to do is just to pay attention to the whole information on the website of this broker. Next time, I will check all the information before start complaining.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2021

Olymp Trade Customer Care's response Hello, dear Rupesh!

Thank you for sharing your opinion with us. We are glad that you appreciate the favorable trading conditions. As you have deposited the account with a $600 amount, your account status has been upgraded to Advanced. It allows getting an expanded number of privileges, such as reduced commissions for the Fixed Time Trades mode or the opportunity to take part in weekly specialized webinars.

A status is assigned for precisely 30 days, the status will be changed automatically after this period (unless you decide to keep the status by accumulating the required amount of the experience points, receiving a special reward on our “Trader’s Way” program, or making a deposit starting from $500). If you have any further questions, feel free to ask. We are always there to provide you with full assistance.

Best regards, Olymp Trade team.

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I trade with olymp trade and I am quite satisfied with their platform and trading conditions, their withdrawals are really fast epecially comparing with some other brokers where it may take several weeks to withdraw the money. I prefer trading forex and I don't really likr the fact that fixed time trading platform has the access to more assets to trade than forex traders. It is sad, especially when we talk about cryptos. 12 different assets is cool, but I still look forward to having more trading opportunities.

Sep 7, 2021

Complaint marked as Resolved

Thank you very much for your response. I really appreciate the fact that you hear the traders that work with you.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 2, 2021

Verified Support

Hello, dear Surya!

Thank you for sharing your recommendations with us, such feedback helps us evolve. We are happy to hear that you are satisfied with the platform's trading conditions. It is wonderful that you had the opportunity to compare Olymp Trade with other brokers and assess the advantages of the platform. We would take into consideration your suggestion on adding more crypto assets and make sure to pass it to a relevant team.

Best regards, Olymp Trade team.

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I liked the OlympTrade Forex trading platform. That is why I decided to open an account here. Everything is very beautiful. The charts are clearly visible and the buttons for trading. I was able to understand how to look at all trading assets, but I do not understand why this trading platform does not have analysis indicators. Why is there no open MACD and RSI indicator under the charts. Explain how can I do technical analysis? You need to make your software better and more professional.

Sep 5, 2021

Complaint marked as Resolved

As usual, I draw conclusions quickly! Thank you for telling me I will improve and be more attentive. It's good that Olymp Trade responds quickly.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 1, 2021

Verified Support

Hello, Mustafa!

Thank you for leaving a question. It is great that you find the Olymp Trade attractive and well-designed. We would be glad to explain how to find the indicators.

There is a vast choice of trading tools available on the platform, including a MACD indicator and an RSI oscillator. To find them, you need to open the Indicators section. Press the Indicators button at the left bottom of the chart (below the Chart type settings). Then, in the appeared list, scroll down to see a full list of instruments for technical analysis. Click on a preferred indicator so that it will be applied to a chart. Please, if any further questions appear, let us know. We will be happy to help.

Best regards, Olymp Trade team.

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My account blocked when I started doing second withdrawal as I'm using single account only still it is showing used several accounts, when I did my first withdrawal there was no issue. Customer service was really poor, they don't have a clarification how to clear my solution customer service statement was like robotic they only speak whatever they want to talk. Im really looking help from olymptrade to unblock my account

Oct 2, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Aug 31, 2021

Updated by Sree1231994 My account blocked when I started doing second withdrawal as I'm using single account only still it is showing used several accounts, when I did my first withdrawal there was no issue. Customer service was really poor, they don't have a clarification how to clear my solution customer service statement was like robotic they only speak whatever they want to talk. Im really looking help from olymptrade to unblock my account

Verified Support

Sep 01, 2021

Olymp Trade Customer Care's response Hello, dear!

Thank you for bringing this issue to the discussion. We are sorry to hear that you are not satisfied with the customer service replies. It is important for us that information is conveyed clearly and distinctly. We will pass your feedback on to avoid similar situations in the future.

We would gladly help you if you specify your account ID number in the comment section. This way we will get more data on the account blocking and reach out to our support team.

Best regards, Olymp Trade team.

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Address: Somani Nagar,sendra road, Surya Mahal hotel opposite

I have new Euro currency account and deposit fund on 24/08/2021, 500EURO, after deposit my account is blocked by olymtrade, if they want to blocked my any for any reason they should do before deposit, but this unfair think happen with, and I am keep continue contact to customer support, claim department, but they are saying you will not get your refund back as you violet rule, I seriously not aware of any rules, I borrow money from market...

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I have made a deposit to olymp trade account on 14th August and I have been contacting the support from then but 1st rhey said 24hrs next 5days now they ask to keep on waiting but no resolution is provided from 10 days. Someone please look into this issue and do the needful at the earliest possible.
Olymp trade user id is 77519126.

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Sep 24, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2021

Olymp Trade Customer Care's response Hello, dear!

Thank you for letting us know about the issue. We understand your frustration and apologize for the long wait. We have requested assistance from our support team. Our support team member will contact you as soon as possible to provide the latest information on the situation with the deposit. Your patience is appreciated greatly.

Best regards, Olymp Trade team.

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When i deposit money on this application there is no verification and i loss my money still there is no verification notification but when i win some money they block my account because i dont understand that last process of verification of payment document but i sent them from my side after i tried 2-3 times they blocked my account and fraud with me almost 45000 rs
as i see on there application that my payment document is not verify i call there service department same as they told me to upload document i uploaded but still they blocked my account
my suggestion to all that don't use this application they don't even solve my problem

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 1, 2021

Verified Support

Hello!

Thank you for letting us know about your issue. The verification process is a standard procedure among the majority of trustworthy brokers and is prompted by regulatory requirements. Commonly, verification is requested when you attempt any type of financial operations on the platform. There might be other factors, though.

It requires more information to give you thorough assistance. Please, provide us with your account ID number so that we can help you. If your account is blocked, you can still complete verification in some instances. However, the final decision is made by the KYC department only. You can send an email to the KYC department at [protected]@olymptrade.com.

Best regards, Olymp Trade team.

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I suppose that brokers today have to posess lots of features which will highlight them from other brokers. So, these features often are advntages, however some of them can seem to trading community as shortcomings. That's why choosing a broker is quite an individual process. I've chosen this broker and I'm glad that I have an opportunity to trade with it. However, I can't understand how long does it take for withdrawing to get my money. I suppose that brokers should always highlight this information on their websites. Somebody, help me with it.

Aug 24, 2021

Complaint marked as Resolved

Sorry to have bothered. I've found the information already!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 1, 2021

Verified Support

Hello, dear Chirag!

We are sorry for the late response. Due to technical glitches on the Consumer Complaints website, we were not able to assist you sooner.

We are glad to know that you have found the necessary information. Mostly, funds are credited promptly after we have transferred them to your payment system. We make every effort to process withdrawal requests in 24 hours. However, in exceptional cases, the process of money withdrawal can last up to 5 days. If any additional questions appear, feel free to contact us.

Best regards, Olymp Trade team.

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Address: 4-42-313

I have done two transactions but both of them failed, it's been more than 24 hours, and customer service representatives are saying to wait for 5 days to get it resolved. I am a first-time user and now I have trust issues with Olymp trade. I am raising my issue hear so that no one should use such platforms which are just gambling away your hard earned money....

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To be honest, I am very grateful to Olymp Trade for creating their own trading platform. Besides the fact that the company is already a professional in the financial world and has good trading conditions, it now has its own trading software. I read a lot of good Olymp Trade reviews and decided that I needed to download a mobile application. I thought it might be very handy. How wrong I was !!! Should I just guess ?? Trade is incomprehensible here. What is FTT ?? Where are the analysis indicators? I do not see!

Sep 6, 2021

Complaint marked as Resolved

Thanks to Olymp Trade managers for helping to solve my question. I am always in a hurry to draw conclusions. Be more attentive. Thanks)

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 1, 2021

Verified Support

Hello, dear Imaran!

We apologize for the late response. Due to technical glitches on the Consumer Complaints website, we were not able to give a reply sooner.

It is wonderful that you enjoy the Olymp Trade platform. We are also glad that you appreciate the provided trading conditions. Regarding your questions, FTT (Fixed Time Trades) is one of the trading modes presented on the Olymp Trade platform. In this mode, you make trades for a limited period of time and receive a fixed rate of return for a correct forecast about the movements in stock, currency and other asset prices. You can find more information in the FTT Guide: https://plus.olymptrade.com/en/help/category/17-ftt-guide

While trading from a mobile device, you can find the indicators button to the right of the chosen asset. Press the "All indicators" button to open a full list of available indicators. If any further assistance is needed, please, contact us. We are always there to help.

Best regards, Olymp Trade team.

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Address: 4-42-313, Asbestos colony, Kukatpally

I have made a deposit with Olymp trade for 10$ and when it is not credited I have notified the customer service about it and I have asked can I deposit the money again, for which he answered yeah I can deposit again. As my first transaction was not showing I took the risk and deposited the money again and the same thing repeated with another deposit too. I enquired the bank and they informed me that money has been credited to the company I have transferred. Its been more than 30hrs and their customer representatives are saying to wait for at least 5 days. Does it take 5 days to resolve a complaint ?? this is horrible.

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Sep 30, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2021

Olymp Trade Customer Care's response Hi, dear Hemanth!

Thank you for bringing this to our attention. We are sorry that the provided service has not met your expectations. We would like to make it right and get more information regarding the deposit situation. Please, share your account ID number with us so that we can investigate the issue more thoroughly. We would instantly pass this information to our support team so that our specialists can contact you and speed up the resolution process.

Best regards, Olymp Trade team.

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Sir i made a transaction on 15 of July for an amount of 100 dollars, but still my amount is not credited in Olymp trade or return back to my bank account
i tried so may time to their customer supports but their reply is either not satisfactory o[censored]seless
please do needful to solve my problem i am attaching my bank statement from 14 Jul to till date

my olymp trade id is 77547810
email: sunil.[protected]@gmail.com
phone:[protected]

Sep 24, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2021

Olymp Trade Customer Care's response Hello, dear sunilwbi12!

We are sorry to hear about your unsatisfactory experience with us. Please, take our deepest apologies for the long wait and any inconvenience caused by the delay. We have passed the information to our support team. Our specialists will reach out to you as soon as possible and provide the latest information on the status of your issue.

Best regards, Olymp Trade team.

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As I have already block their advertising notification then after their advertising in oftentimes comes on my display and irritate me and spoil my work
I hope you take serious action against it. And stop advertisements on my device

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 1, 2021

Verified Support

Hello, dear Ikram.02!

Thank you for notifying us about the advertisement issue. We have contacted the related team and passed the information. Rest assured that your request will be investigated thoroughly. Can you please give us more details? Where did you encounter the advertisement? Which device are you using? It will help us to locate the precise source of the advertisement.

Best regards, Olymp Trade team.

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Ikram.02's [Complaint's author] reply, Sep 1, 2021

First of all thank you for responding.
It's encounter in between my any running app, sometimes in my lectures, sometimes in my game so that whole screen cover by advertisement and my lectures get disturbed and sometimes I have to reconnect again. This happens many much times in a day.
I am using ANDROID DEVICE (Huawei Y9).

Sort it out as soon as possible.

Thank you

Olymp Trade Customer Care

Sep 1, 2021

Verified Support

Hello, dear Ikram.02!

Thank you for leaving a detailed reply. Your feedback is extremely useful as it allows us to investigate this issue thoroughly. We would be grateful if you take your time to answer these questions. Additional data would really help us get to the bottom of it.

1. Can you please click on the advertising and install the Olymp Trade application? Once it is done, please, share this information in a comment section to your complaint with us: your GAID (the Google Advertising ID), the installation date of the Olymp Trade application, and the store that you used to install the Olymp Trade application (whether it is HUAWEI AppGallery or Google Play).
2. Can you please list the names of the applications where the Olymp Trade advertising appears?
3. Is it only the Olymp Trade advertising that appears on your device? Or have you encountered other similar promotional notifications as well?

If possible, take a screenshot of the advertising next time it emerges.

Best regards, Olymp Trade team.

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Ikram.02's [Complaint's author] reply, Sep 1, 2021

1. I have installed this app from your advertisement just now (01 sep '21) from Google play store.

2. Microsoft team, Snapchat, free fire, YouTube, Google, Instagram, telegram, Twitter, etc

3. Someday it's only of olymp trade and sometimes it's of other trading app similar to this one.

I have took screen shot but how should I share you?

Please solve this problem.

Thank you for supporting me..

Olymp Trade Customer Care

Sep 2, 2021

Verified Support

Hello, dear!

We are incredibly grateful for your assistance. Your detailed replies truly help us to identify the causes. For now, the screenshot is not required. Please, keep it, may request it in the future if the issue remains. Kindly share your GAID (Google Advertising ID) with us. The steps on how to find the GAID can be different depending on the device. You need to open the Settings application, then find and access the “Google” section and select the "Ads" option. You will find your GAID on this page. This section can also be called “Your advertising ID”. Please, let us know if have any further questions.

Best regards, Olymp Trade team.

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Ikram.02's [Complaint's author] reply, Sep 2, 2021

Heartily thank you for such response.
My GAID is
4419a150-62a2-444a-8a0b-d976e589cfd

I hope my problem get solve as soon as possible.

Thank you so much.

Olymp Trade Customer Care

Sep 2, 2021

Verified Support

Hello, dear!

Thank you for providing us all the data required for a proper investigation. We have passed this information to a related team. As soon as we get any updates, we will let you know. Your cooperation is much appreciated.

Best regards, Olymp Trade team.

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Ikram.02's [Complaint's author] reply, Sep 2, 2021

Hello sir,

It's still interrupting in between my things... Its so irritating. Even your app is installed in my device but still it's coming and cover whole screen. It's making me frustrat.

Olymp Trade Customer Care

Sep 6, 2021

Verified Support

Hello, dear Ikram.02

Thank you for informing us. We understand your feelings. Unfortunately, our specialists did not manage to find any data on your GAID (Google Advertiser Identification). Please, contact the manufacturer of your device as there can be malware that launches the advertising pop-ups. We have such an assumption because you have mentioned that the advertising appears in Telegram. Also, there is another advertising that leads to a third-party trading platform. The manufacturer should inform you of the actions that need to be taken to remove the malware.

Best regards, Olymp Trade team.

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When I met this broker for the first time I thought it's an ordinary broker which provides trader with various services and it has its own peculiarities. Of course, it has its own features, however I was convinced that this broker also offers forex trading, not only fixed time trading. I hope nobody cheated me, because I'm here only to trade forex actually. Could someone explain me is there any possibility to trade forex or not? Maybe I'm unattentive.

Sep 5, 2021

Complaint marked as Resolved

Sorry for my unattentiveness. I just didn't notice that everything is displayed in front of my eyes. I guess I must read everything properly before start asking stupid questions.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 1, 2021

Verified Support

Hi there, Sirish!

Thank you for informing us about the difficulties you have encountered. We are happy to know that you appreciate the opportunities provided by the Olymp Trade platform. As we can see from your complaint, you have opened a one-minute trade in a Fixed Time Trades mode. There are three trading modes available on the platform: Fixed Time Trades (FTT), Stock Price Trades (SPT), and Forex. To shift between trading modes on the Olymp Trade platform, please open the Assets section by pressing the Asset button at the left top corner of the chart. If you need any additional assistance, please, let us know.

Best regards, Olymp Trade team.

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I'm really glad that this company has appeared. Olymp Trade gives people the opportunity. Perhaps not every trader can use this opportunity correctly. I saw that it is really hard to become rich in a month. What's happening.?? I don't have time to earn my money!
Why deals are closed every minute. The price does not have time to go where I need to! How can I fix this? Are you a Forex scammer and did it on purpose? Answer please!

Aug 22, 2021

Complaint marked as Resolved

Thank you for your explanation. I know that I still need to learn. Thank you Olymp Trade for giving the opportunity!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2021

Olymp Trade Customer Care's response Hi there, Sirish!

Thank you for informing us about the difficulties you have encountered. We are happy to know that you appreciate the opportunities provided by the Olymp Trade platform. As we can see from your complaint, you have opened a one-minute trade in a Fixed Time Trades mode. There are three trading modes available on the platform: Fixed Time Trades (FTT), Stock Price Trades (SPT), and Forex. To shift between trading modes on the Olymp Trade platform, please open the Assets section by pressing the Asset button at the left top corner of the chart. If you need any additional assistance, please, let us know.

Best regards, Olymp Trade team.

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In my trading career I've met plenty of various brokers and never met similar brokers actually. So, speaking about this broker I've decided that I understood everything quite correctly. Nevertheless, recently I faced some issues which led to unpleasant consequences. One year ago I ceazed to trade for a while and couple of days ago decided to join trading again, however I found out that 10$ disappeared from my deposit. What was that?

Aug 22, 2021

Complaint marked as Resolved

I believe I should much more attentive the next time. I've missed the information about downgrade from one type of account to the lowest in case I wouldn't trade at least one month. I guess I had to read the information more properly.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Aug 18, 2021

Verified Support

Hello, Kabeer!

Thank you for contacting us. It is important that we can clear up the information for you in case any uncertainty appears. In the complaint, you are probably referring to the inactivity fee. The company has a right to assess a dormancy fee for a long period of inactivity of a user account. It is applied to the traders who have not made trades on a live account or carried out non-trading operations (withdrawal or deposit activity) for 180 days. Please, note that the $10 fee is charged once a month if your account remains inactive.

Best regards, Olymp Trade team.

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When I met this broker for the first time everything was quite clear, I have read all the information about trading with this broker on its website and asked customer support several questions. However, now I have some issues with the status system. I know that there are the main types of account. Recently I upgraded by account to the status Advanced, but couple of days ago I started to trade and noticed that my status now is Starter again. What's going on around there, maybe I've missed some information?

Aug 21, 2021

Complaint marked as Resolved

I guess I should be more attentive to any kind of information which is represented on this website. It's my fault that I didn't notice this information. I was sure that I've read everything correctly, however I was mistaken.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

Olymp Trade Customer Care's response Hi, Bharat Mander!

Thank you for leaving a complaint. It is important for us that you have shared your issue with statuses. Please, provide us with your account ID number so that we can pass the issue to our support team. Our specialists will help to resolve the issue quickly. Please, note that each status implies that a user will get certain privileges for 30 days. In this case, the countdown launches from the moment you upgraded to an Advanced status. If a trader does not manage to accumulate enough experience points, achieve a special reward on a “Trader’s Way” or make a certain deposit amount, the account status will be changed.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 56

Regarding deposit

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Olymp Trade Scam?

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Not closing advertisement

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The system of types of accounts is weird, help me

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I want more crypto assets.

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Explain how I can do technical analysis?!

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Account blocked

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Deposit fund refund

Money not credited in olymp trade account

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Blocked account

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Somebody, help me with it.

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Money not credited to my trading account

What is FTT ?

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Deposit not credited to my account

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Amount NOt Credited

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Not closing advertisement in my device

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Is there any possibility to trade forex or not?

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How can I fix this?

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I found out that 10$ disappeared from my deposit

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I have some issues with the status system

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