Olymp Trade Complaints &amp; Reviews

Hello, sir, I have a problem and I hope you would help me to resolve it. I'm new to Olymp Trade and I've chose this brokerage only because It offers easy to use web platform. I'm technical trader and I'm looking to an opportunity to adjust indicators, but can't find how I can do this. Can you help me please, because I'm not trading now and searching how to resolve the issue. Thank in advance A LOT! Looking for help!

Jan 17, 2021

Complaint marked as Resolved

Oh, good to know, thanks for the prompt response.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 13, 2021

Verified Support

Hello, dear Ghalib Sangha!

Thank you for contacting us. Welcome to the Olymp Trade platform, we are glad that you became a member of our large traders' community. To add the Indicators button to your chart, go to the Settings section, select Chart, and enable the Indicators function. After you finish these steps, the Indicators button will appear on the left bottom of your chart. Press it to find a suitable indicator from the list. If you have any questions, kindly ask them. We will be happy to provide you our informational support.

Best regards, Olymp Trade team.

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Why do different assets have different percentages of return at the Olymp Trade FTT platform? For example, at one time, the GBP/JPY has shown 50%, and the EUR/USD 82%. What is the point here?
I think it's not fair and objective. Yes, at Olymp Trade, there is an opportunity to get more than 90% profitability in some assets. But why isn't there a one percent return for all assets? Are there any fundamental reasons for that fact?

Jan 18, 2021

Complaint marked as Resolved

Later I thought once again about that percentage of return for different assets and I came to a conclusion that it’s not a problem. I can simply choose assets with a higher return to strive to upgrade to a higher status.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 12, 2021

Verified Support

Hello, dear Binoya Choudhury!

Thank you for taking the time to leave a question. The percentage of profit depends on multiple factors: liquidity, the news background, and the changes also occur on the threshold of the news release. At night, the profit is usually lower, because during this period the market is more unbalanced, and the money supply involved in the turnover is much smaller, as is the total number of traders. All these factors affect the percentage of return for assets.

Best regards, Olymp Trade team.

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Why don't you provide a copy-trading opportunity in Olymp Trade? I registered a few months ago. At first, I was completely inexperienced. But then I gained some knowledge and learned an interesting thing on the forum. Many traders in other companies earn by copying trades. And they do it without any experience. It turns out that I have no such opportunity in Olymp Trade. I have to learn to trade on my own?
Yes, the company has a lot of educational materials and pleasant conditions for a demo account. But why is there no copy-trading?

Jan 16, 2021

Complaint marked as Resolved

I first thought that the absence of sync-trading is a serious downside of this broker. Later I thought about it once again and came to a conclusion that the whole uniqueness of this broker is not about copying trades. It’s all about manual fixed-time and Forex trading on one platform. So, I will continue practicing manual trading with this broker.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Olymp Trade Customer Care's response Hello, dear Gagdall!

We are grateful for your review. Thank you for mentioning our vast educational base and pleasant trading conditions. Indeed, the copy trading strategy is prohibited on the Olymp Trade platform. It is a controversial matter as copy trading can cause a downturn to an incentive of doing their own research and learning about the markets for traders. Also, copy trading does not exclude risk exposure. It is important for us that our traders get broad educational support and have all the instruments needed for practice to establish an individual trading style.

Best regards, Olymp Trade team.

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I'm not novice trader, but I've been trading with Olymp Trade not so long. maybe a few weeks. At first I decided to trade on the broker's own platform because I like how well it is optimized. But on some forex forum I found an article with the advantages of MT4 trading platform. So I wanted to try trading on it. But I don't fully understand, will I have to create a new account now? Because I don't see any other options. Olymp Trade didn't do a very good job in this point imo :

Jan 14, 2021

Complaint marked as Resolved

Um. Well, I didn't see that one through. I had everything ready. Thank you for not ignoring my problem.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2021

Olymp Trade Customer Care's response Hello, dear!

Thank you for sharing. We are pleased to know that you find the Olymp Trade platform well-optimized. The Olymp Trade MT4 is a separate platform with its personal settings, own benefits, and individual interface. Olymp Trade broker allows the opportunity to trade on both platforms: Olymp Trade MT4 and Olymp Trade Forex & FTT. This leads to a necessity to use different accounts. To access MT4, you will need to open https://metatrader.olymptrade.com/ and authorize with your existing account. Then, you will need to select the currency of the trading account and choose the account type: Standard or ECN. Afterward, you will need to create a secure password and click "Open Account". After you create an account, you will receive all the necessary data for the MT4 login terminal.

Best regards, Olymp Trade team.

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I'm totally new in trading, and I just recently stopped trading on demo and opened a real account (yay me!). As far as I know, Olymp Trade used to have account types, and you could open your preferred account type. But I didn't have a choice of account and now it says that I have "Starter status". I'm not entirely sure what that means, but I don't want to get into any trouble before I start my trading. Did I do something wrong or did I accidentally open a wrong Olymp Trade account?? Pls help

Jan 14, 2021

Complaint marked as Resolved

Oh, this is all so exciting, thanks for the reply, I'll get to work..

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 11, 2021

Verified Support

Hello, Shashank Comar!

Thank you for reaching out. Do not worry, you did everything right. Olymp Trade statuses are a customer loyalty program, a status can not be set up during the registration process. All new accounts created on the Olymp Trade platform receive a basic status, which is called "Starter". A trader can reach a higher status via active trading and completing the tasks in a Trader's way or by depositing an account with a particular amount. Advanced and Expert statuses allow traders to get additional privileges. You can find more information regarding our Status system in the FAQ section of our website.

It is great that you have taken the time to trade on a demo account, we wish you lots of success in achieving your goals. Do not hesitate to contact us if you have any further questions.

Best regards, Olymp Trade team.

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Why don't I see trades with 90% return in my Olymp Trade terminal? I mean the FTT platform now.
At the top of the window, there is an option to choose exactly that figure. But when I click it, it says, "Nothing was found for this query. Use another keyword." There are trades with 82% return or more. But trhere are not ones with 90% return.
What is the problem? Why can I not select the assets with the maximum yield? After all,...

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I created my Olymp Trade account and want to trade with MT4, but there's only WebTrader now, so I can't get access to my MT4 now, there's only WebTrader. Can someone help me with this issue and explain how I can get access to MT4 trading?
I think MT4 is the best platform to trade ever, so I want to trade with it, but its unavailable for me. Don't understand what's the problem, but hope it can be resolved. Help me, Olymp trade....

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I made a deposit of 1000$ on 18th of Dec.
But funds didn't got credited into my account.
I raised the ticket in 19th Dec.
Today already more than 20 days got completed since I made the deposit but I didn't not fund credited into my account.
I mailed them on each and every mail id they provided to me.
I call them around 40 50 times but no action is taken.
Funds got debited from my account within seconds...

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As an Olymp Trade customer, I would like to see more assets to trade on platforms. Please tell me, when are you going to expand the list of assets? I appreciate the fact that now the assets are chosen very reasonably. There are many promising companies' stocks. There are ones that experts often talk about.
There are also cryptocurrencies on the platforms. And they are not limited to Bitcoin only.
But for me, it is essential when a broker continuously improves its trading conditions. And improvement is impossible without expanding the list of assets. So I would like to get a comment from the company's representatives about this issue.

Jan 14, 2021

Complaint marked as Resolved

I was driven by emotions when I was complaining about a limited list of financial instruments. Later I calmed down and revised my approach to trading. It turned out that the existing list isn’t so bad. The main thing is to trade them rationally and it especially applies to cryptos that are aggressively growing now.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2021

Olymp Trade Customer Care's response Hello, dear!

Thank you for expressing your point of view. The Olymp Trade platform has a wide variety of assets, we do our best to improve our instruments and provide an excellent service. We regularly review the range of the available assets on the Olymp Trade platform. Can you please specify, which assets do you lack on the platform? We will gladly share your opinion with our team.

Best regards, Olymp Trade team.

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Sir, I made a deposit with my Skrill account, but I can't make withdrawal to my credit card. I just have an option to withdraw money to my Skrill account, but I want to use credit card for this purpose.
Sir, can you help me with my issue as I need money now? Please, I would be very gratefull.
I was searching for the info across the Web, but I haven't find any way to resolve my issue, so I would be gratefull for any advices.
Thank you in advance, sir.

Jan 13, 2021

Complaint marked as Resolved

Thank you for your help. Didn't pay attention to these details. Already got the money.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 11, 2021

Verified Support

Hello there, Manish Sunder!

Thank you for letting us know about your issue. The payment can be only withdrawn by the same method that you used to make a deposit. You can add another payment method by depositing your account. This way, if you want to return the deposited amount, it will be proportionally distributed and sent out to these sources. It doesn't apply to profits, they can be withdrawn to any payment method without any restrictions.

You can also request the removal of a payment method after your account is verified. Our support consultants will check whether your saved payment method can be removed. If you have any other questions, kindly specify your account ID number so we can pass your request to our support team. You can also contact our support service via e-mail: [protected]@olymptrade.com, in a live chat at our website, or in direct messages of our Facebook group: www.facebook.com/olymptradecom/. We will be glad to assist you.

Best regards, Olymp Trade team.

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I greet all of you.
I'm significantly perturbed by one thing in the work of Olymp Trade. Not so long ago, the company added the possibility to trade on the MT4 platform. But the minimum deposit for trading in this platform has increased significantly! What causes it?
I chose Olymp Trade precisely because of the very affordable minimum deposit. And now it turns out that to test trading on MT4, I need to make a much larger deposit. I demand an explanation!

Jan 14, 2021

Complaint marked as Resolved

First I thought that the deposit for MT4 was greatly increased, but after a while I pondered over it and came to a conclusion that it’s still affordable for me, while it’s much easier to earn with this depo than with a smaller one.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 11, 2021

Verified Support

Greetings, Tanay Mallick!

Thank you for sharing your concerns with us. During the registration process, every trader chooses the preferable account type: Standard or ECN. There are different minimum deposit amounts depending on the account type. The minimum deposit for a Standard account is $10 / €10 (the sum can vary depending on a particular country). To test trading on MT4, you can create this trading account and still use low deposit amounts.

The minimum deposit for an ECN account is $200. This is one of the lowest bars on the market for such an account type. The ECN offers a tight spread (starting from zero points) and very small commissions for opening a trade. These conditions are suitable for professional traders as this account type offers a tight spread (starting from zero points) and small commissions for opening a trade.

Best regards, Olymp Trade team.

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Olymp Trade, can you explain why I can't choose a leverage of more than 1:500 in the platform? It's my deposit and my money. Why can't I use it as I see fit?
Yes, I have a little deposit. Not all traders are millionaires. And sometimes, your customers can't deposit a few thousand dollars into the account at once. But I know that my friends with the same deposit amount earn much more if they use 1:1000 or even 1:2000 leverage. Why can't I choose it? Please add such an opportunity!

Jan 12, 2021

Complaint marked as Resolved

For a long time, I was dissatisfied with 1:500 but recently it turned out that it’s enough to steadily increase my depo. I simply changed my approach to trading and now it completely suits me.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2021

Olymp Trade Customer Care's response Hi there, Omar Panchal!

Thank you for getting in touch with us. We understand your point of view, it is indeed your own choice how to dispose of the funds on the platform. Your opinion matters to us, we will take into consideration your comment regarding adding new leverage options. For now, the maximum leverage on the Olymp Trade platform is 1:500. The 1:000 or 1:2000 leverage is not introduced as it will bring high-risk exposures as it amplifies not only the profit but also a possible loss.

Best regards, Olymp Trade team.

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Hi there. I would like to draw the attention of Olymp Trade to the unfairness that I have encountered. Everyone knows that on New Year's and Christmas holidays, the market can experience sharp price movements. And I generally try not to trade until at least January 15.
And then I came to the Olymp Trade platform today just by chance. And there is an announcement that from December 31, 2020, until January 8, 2021, the company is offering a promotion.
Every trader who makes a deposit during this period gets a 30% bonus on deposit. Please tell me who this is intended for? If I logged into the terminal on the 15th, I would have missed this opportunity.
I think you should not make such short promotions and even during the holiday period. This is not fair to many customers who are on vacation or even not at home.

Jan 11, 2021

Complaint marked as Resolved

I guess I shouldn’t have worried about that missed bonus opportunity. I thought a lot about it and decided that the company will come up with many such actions in the future and I will certainly make advantage of many of them. I would better focus on new fixed-time strategies.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2021

Olymp Trade Customer Care's response Hello there, Sharad_Ramroop!

Thank you for getting in touch with us. We support our traders' goals for the new year and give them the opportunity to increase the deposit sum from Dec 31 to January 8 by 30%. As we operate in a large number of countries, it is a tough task to take all the holidays into account for our global promotions. If you do not have the opportunity to trade during the holiday period, you can still use the deposit bonus. Your opinion matters greatly to us, we will be sure to pass your recommendations to our team and consider them while planning our future strategies.

Best regards, Olymp Trade team.

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A year ago Olymp Trade launched MT4, I thought that could be next step for me and for my trading at all. Actually, MT4 is really powerfull platform and I was highly interested in trying it. Well, MT4 itself is trully powerfull platform and I think it can boost performance for any techical trader. However, it turned out that Olymp Trade webtrader and MT4 aren't synced. Should it work this way or that's an error? I thought that's error, but it isn't fixed yet. So what is that?

Jan 11, 2021

Complaint marked as Resolved

On the one hand your words make sense. On the other hand what I imagined also makes sense to some traders. In any case, the main thing is that everything works exactly as it was intended. So everything is fine.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 8, 2021

Verified Support

Hello, dear!

Thank you for sharing your thoughts with us. Do not worry, this is not an error. MetaTrader 4 is a separate trading platform with its own advantages and different interface. Olymp Trade broker makes trading with the MT4 platform available to its users. Also, Forex mode is already presented on the Olymp Trade platform, which excludes the possibility to merge the platforms. We give our traders the opportunity to trade on both: Olymp Trade Forex and FTT, and Olymp Trade MT4. These platforms are equally supported, which gives our traders more freedom and access to the diversity of tools.

Best regards, Olymp Trade team.

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Hey, I have deposited 10 euros on my account [protected]@gmail.com using upi [protected]@ybl through kart and you, the money was debited from my account but the deposit section shows 0 euros...

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I have been scammed by Olymptrade, I had deposited 10 dollars, after some days I wanted to withdraw the money, now it's close to 2 months and my money is yet to be refunded. When I complain I get a message saying that the concerned department is looking into it. If the concerned department takes so long to solve the issue, just fire them.
I'm not at all happy with the dealings of Olymptrade and to top it off they brag saying they got a certificate from a financial company. I don't know what type of finance company is this? Maybe Olymptrade bribed.

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 29, 2020

Verified Support

Hello, dear shreyas1234!

Thank you for reaching out. We are sorry that you have formed such a negative impression of the platform. It is important to us that our traders s are more than satisfied and we would like the opportunity to make this right. We hope you will allow us to speak with you to discuss the situation. Please, specify your account ID so our support team can get in touch with you.

Olymp Trade is a reliable and transparent broker, it is a member of the "A" category of the international Financial Commission. It confirms the high quality of our services, guarantees extensive support and prompt resolution of all issues.

Best regards, Olymp Trade team.

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30$ deducted from my bank but not credited into my olymptrade wallet. Please clear the issue asap.

+1 photos

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 29, 2020

Verified Support

Hi, Faizmechengg93!

Thank you for getting in touch with us. Depositing with the UPI method usually takes from 1 to 36 hours for the amount to get successfully credited to your account. However, our support team can assist you by creating a task for our finance team if 36 hours have passed from the moment of deposit but funds did not reflect in your live account. You will need to send our support specialist your UPI transaction screenshot and UPI wallet ID.

Best regards, Olymp Trade team.

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I tried to deposit money into olymp trade account but the all of sudden it said error and not credited but i have done the payment through upi and still not added or credited to me .please help me

Account id 70224493...

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