Olymp Trade Complaints & Reviews

As an Olymp Trade customer, I would like to see more assets to trade on platforms. Please tell me, when are you going to expand the list of assets? I appreciate the fact that now the assets are chosen very reasonably. There are many promising companies' stocks. There are ones that experts often talk about.
There are also cryptocurrencies on the platforms. And they are not limited to Bitcoin only.
But for me, it is essential when a broker continuously improves its trading conditions. And improvement is impossible without expanding the list of assets. So I would like to get a comment from the company's representatives about this issue.

Jan 14, 2021

Complaint marked as Resolved

I was driven by emotions when I was complaining about a limited list of financial instruments. Later I calmed down and revised my approach to trading. It turned out that the existing list isn’t so bad. The main thing is to trade them rationally and it especially applies to cryptos that are aggressively growing now.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2021

Olymp Trade Customer Care's response Hello, dear!

Thank you for expressing your point of view. The Olymp Trade platform has a wide variety of assets, we do our best to improve our instruments and provide an excellent service. We regularly review the range of the available assets on the Olymp Trade platform. Can you please specify, which assets do you lack on the platform? We will gladly share your opinion with our team.

Best regards, Olymp Trade team.

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Sir, I made a deposit with my Skrill account, but I can't make withdrawal to my credit card. I just have an option to withdraw money to my Skrill account, but I want to use credit card for this purpose.
Sir, can you help me with my issue as I need money now? Please, I would be very gratefull.
I was searching for the info across the Web, but I haven't find any way to resolve my issue, so I would be gratefull for any advices.
Thank you in advance, sir.

Jan 13, 2021

Complaint marked as Resolved

Thank you for your help. Didn't pay attention to these details. Already got the money.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 11, 2021

Verified Support

Hello there, Manish Sunder!

Thank you for letting us know about your issue. The payment can be only withdrawn by the same method that you used to make a deposit. You can add another payment method by depositing your account. This way, if you want to return the deposited amount, it will be proportionally distributed and sent out to these sources. It doesn't apply to profits, they can be withdrawn to any payment method without any restrictions.

You can also request the removal of a payment method after your account is verified. Our support consultants will check whether your saved payment method can be removed. If you have any other questions, kindly specify your account ID number so we can pass your request to our support team. You can also contact our support service via e-mail: [protected]@olymptrade.com, in a live chat at our website, or in direct messages of our Facebook group: www.facebook.com/olymptradecom/. We will be glad to assist you.

Best regards, Olymp Trade team.

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I greet all of you.
I'm significantly perturbed by one thing in the work of Olymp Trade. Not so long ago, the company added the possibility to trade on the MT4 platform. But the minimum deposit for trading in this platform has increased significantly! What causes it?
I chose Olymp Trade precisely because of the very affordable minimum deposit. And now it turns out that to test trading on MT4, I need to make a much larger deposit. I demand an explanation!

Jan 14, 2021

Complaint marked as Resolved

First I thought that the deposit for MT4 was greatly increased, but after a while I pondered over it and came to a conclusion that it’s still affordable for me, while it’s much easier to earn with this depo than with a smaller one.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 11, 2021

Verified Support

Greetings, Tanay Mallick!

Thank you for sharing your concerns with us. During the registration process, every trader chooses the preferable account type: Standard or ECN. There are different minimum deposit amounts depending on the account type. The minimum deposit for a Standard account is $10 / €10 (the sum can vary depending on a particular country). To test trading on MT4, you can create this trading account and still use low deposit amounts.

The minimum deposit for an ECN account is $200. This is one of the lowest bars on the market for such an account type. The ECN offers a tight spread (starting from zero points) and very small commissions for opening a trade. These conditions are suitable for professional traders as this account type offers a tight spread (starting from zero points) and small commissions for opening a trade.

Best regards, Olymp Trade team.

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Olymp Trade, can you explain why I can't choose a leverage of more than 1:500 in the platform? It's my deposit and my money. Why can't I use it as I see fit?
Yes, I have a little deposit. Not all traders are millionaires. And sometimes, your customers can't deposit a few thousand dollars into the account at once. But I know that my friends with the same deposit amount earn much more if they use 1:1000 or even 1:2000 leverage. Why can't I choose it? Please add such an opportunity!

Jan 12, 2021

Complaint marked as Resolved

For a long time, I was dissatisfied with 1:500 but recently it turned out that it’s enough to steadily increase my depo. I simply changed my approach to trading and now it completely suits me.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2021

Olymp Trade Customer Care's response Hi there, Omar Panchal!

Thank you for getting in touch with us. We understand your point of view, it is indeed your own choice how to dispose of the funds on the platform. Your opinion matters to us, we will take into consideration your comment regarding adding new leverage options. For now, the maximum leverage on the Olymp Trade platform is 1:500. The 1:000 or 1:2000 leverage is not introduced as it will bring high-risk exposures as it amplifies not only the profit but also a possible loss.

Best regards, Olymp Trade team.

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Hi there. I would like to draw the attention of Olymp Trade to the unfairness that I have encountered. Everyone knows that on New Year's and Christmas holidays, the market can experience sharp price movements. And I generally try not to trade until at least January 15.
And then I came to the Olymp Trade platform today just by chance. And there is an announcement that from December 31, 2020, until January 8, 2021, the company is offering a promotion.
Every trader who makes a deposit during this period gets a 30% bonus on deposit. Please tell me who this is intended for? If I logged into the terminal on the 15th, I would have missed this opportunity.
I think you should not make such short promotions and even during the holiday period. This is not fair to many customers who are on vacation or even not at home.

Jan 11, 2021

Complaint marked as Resolved

I guess I shouldn’t have worried about that missed bonus opportunity. I thought a lot about it and decided that the company will come up with many such actions in the future and I will certainly make advantage of many of them. I would better focus on new fixed-time strategies.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2021

Olymp Trade Customer Care's response Hello there, Sharad_Ramroop!

Thank you for getting in touch with us. We support our traders' goals for the new year and give them the opportunity to increase the deposit sum from Dec 31 to January 8 by 30%. As we operate in a large number of countries, it is a tough task to take all the holidays into account for our global promotions. If you do not have the opportunity to trade during the holiday period, you can still use the deposit bonus. Your opinion matters greatly to us, we will be sure to pass your recommendations to our team and consider them while planning our future strategies.

Best regards, Olymp Trade team.

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A year ago Olymp Trade launched MT4, I thought that could be next step for me and for my trading at all. Actually, MT4 is really powerfull platform and I was highly interested in trying it. Well, MT4 itself is trully powerfull platform and I think it can boost performance for any techical trader. However, it turned out that Olymp Trade webtrader and MT4 aren't synced. Should it work this way or that's an error? I thought that's error, but it isn't fixed yet. So what is that?

Jan 11, 2021

Complaint marked as Resolved

On the one hand your words make sense. On the other hand what I imagined also makes sense to some traders. In any case, the main thing is that everything works exactly as it was intended. So everything is fine.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jan 8, 2021

Verified Support

Hello, dear!

Thank you for sharing your thoughts with us. Do not worry, this is not an error. MetaTrader 4 is a separate trading platform with its own advantages and different interface. Olymp Trade broker makes trading with the MT4 platform available to its users. Also, Forex mode is already presented on the Olymp Trade platform, which excludes the possibility to merge the platforms. We give our traders the opportunity to trade on both: Olymp Trade Forex and FTT, and Olymp Trade MT4. These platforms are equally supported, which gives our traders more freedom and access to the diversity of tools.

Best regards, Olymp Trade team.

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Hey, I have deposited 10 euros on my account [protected]@gmail.com using upi [protected]@ybl through kart and you, the money was debited from my account but the deposit section shows 0 euros...

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I have been scammed by Olymptrade, I had deposited 10 dollars, after some days I wanted to withdraw the money, now it's close to 2 months and my money is yet to be refunded. When I complain I get a message saying that the concerned department is looking into it. If the concerned department takes so long to solve the issue, just fire them.
I'm not at all happy with the dealings of Olymptrade and to top it off they brag saying they got a certificate from a financial company. I don't know what type of finance company is this? Maybe Olymptrade bribed.

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 29, 2020

Verified Support

Hello, dear shreyas1234!

Thank you for reaching out. We are sorry that you have formed such a negative impression of the platform. It is important to us that our traders s are more than satisfied and we would like the opportunity to make this right. We hope you will allow us to speak with you to discuss the situation. Please, specify your account ID so our support team can get in touch with you.

Olymp Trade is a reliable and transparent broker, it is a member of the "A" category of the international Financial Commission. It confirms the high quality of our services, guarantees extensive support and prompt resolution of all issues.

Best regards, Olymp Trade team.

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30$ deducted from my bank but not credited into my olymptrade wallet. Please clear the issue asap.

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 29, 2020

Verified Support

Hi, Faizmechengg93!

Thank you for getting in touch with us. Depositing with the UPI method usually takes from 1 to 36 hours for the amount to get successfully credited to your account. However, our support team can assist you by creating a task for our finance team if 36 hours have passed from the moment of deposit but funds did not reflect in your live account. You will need to send our support specialist your UPI transaction screenshot and UPI wallet ID.

Best regards, Olymp Trade team.

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I tried to deposit money into olymp trade account but the all of sudden it said error and not credited but i have done the payment through upi and still not added or credited to me .please help me

Account id 70224493...

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In general, I am very pleased with the terms of cooperation with this company, because here I have understood what the real market is and what opportunities it gives in everyday life. But I can definitely say that the availability of demo and quality educational materials allows me to act thoughtfully and safely.
But I don't understand why this broker gives out bonuses so thoughtlessly. It doesn't organize traders, but rather relaxes them under any circumstances. I think it would be much more correct if bonuses were given only to big market participants - what do you think about that?

Dec 23, 2020

Complaint marked as Resolved

Yes, on the other hand it's an endorsement. And the bonuses do not interfere with the withdrawal of money. So it's probably not bad at all...

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 22, 2020

Verified Support

Hello, dear Kirti Brahmbhatt!

Thank you for reaching out. We are glad that you are pleased with the trading conditions of the Olymp Trade platform. It is wonderful that you have discovered the broad scale of possibilities that the market provides. We are also happy to know that the availability of a demo account and informative educational materials helps you to act elaborately and safely.

We strive to encourage our traders to grow and improve their trading skills, which is why we provide bonuses regardless of the level of involvement in the market. We believe that bonuses help our traders to achieve their goals faster and trade more effectively. Our Status System provides traders with an opportunity to upgrade the account level, which allows big market participants to achieve additional privileges. For example, Expert Status can get risk-free trades for Fixed Time Trades mode and up to 20% discount on the position opening fee in the Forex mode.

Best regards, Olymp Trade team.

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I generally appreciate the functionality of your web terminal. I’m still trying this product in a demo mode. I should confess that I haven’t had any issues with using because everything is built on a very straightforward and intuitive principle.
However, despite the whole attractiveness and usability of the platform’s layout, I have managed to spot one issue. Well, I came to your platform from Metatraders and respectively I got used to seeing timeframes in the upper part of the user interface. In this case, it’s at the bottom and I need to cycle through timeframes instead of instantly clicking on the required on as I do in Metatraders. Can I customize this menu a bit, moving the timeframe switch to the top?

Dec 23, 2020

Complaint marked as Resolved

I pondered over what I wrote to you and decided that my issue isn’t so big. I exaggerated it. However, it’s not a problem at all. Perhaps, I was in a bad mood at that time, so somehow decided to come up with that complaint. After trading for a while, I already got used to the position of the timeframe switch in your web platform.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 22, 2020

Verified Support

Hello, dear Chand Wali!

Thank you for your appreciation of the web terminal functionality. We are glad that you have noticed how the platform is built on straightforward and intuitive principles. We understand that it is more comfortable to switch to an interface that is similar to the previous one. But right now there is no function that allows transferring the timeframes tab to the top of the screen on the Olymp Trade Forex and FTT. We will be glad to share your thoughts on adding this customization option with our technical team. As we now support Olymp Trade MetaTrader 4, you have the opportunity to trade on a platform with a familiar interface and habitual placement of panels.

Best regards, Olymp Trade team.

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Address: Parbhani

I Transfer $10 But not created

Dec 20, 2020

Complaint marked as Resolved

I Transfer $10 But not created 9881992848

Olymp Trade customer support has been notified about the posted complaint.

Dec 20, 2020

Updated by Kishor Rakshase I Transfer $10 But not created

Dec 20, 2020

Updated by Kishor Rakshase Find not created $10

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Olymp Trade Customer Care

Dec 21, 2020

Verified Support

Hello, dear!

Thank you for reaching out. As we can see, you have marked your complaint as resolved. Please, if you have any further questions or issues, do not hesitate to contact our support team. You can reach us via e-mail: [protected]@olymptrade.com, in a live chat at the platform's website, or in a direct messages section of our Facebook group: https://www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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One day (on 27th September 2019) I saw an advertisement (web banner) appearing in to a web page. I clicked on that advertisement. Women in that advertisement was claiming that she earned quite huge amount by trading with Olymp trade. Believing on this advertisement I registered myself with Olymp Trade. My Olymp Trade ID is 49975696. I am trading with Olymp Trade platform from 27th Sep 2019. Initially I used their demo account and after that...

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It seems to me that every person who finds themselves in the OT experiences quite positive emotions.
Because there are great trading platforms that really help you understand what's going on in the market and that give you access to a huge number of assets and instruments.
But there is a very weak concentration on services for professional market participants. I would like to get something more impressive so that I can implement more sophisticated strategies - that's what will give me new opportunities.

Dec 22, 2020

Complaint marked as Resolved

In fact, already after I wrote my review, I realized that it was me who was not out of the ordinary - there is now MT4 - more sophisticated and functional. And I still have not tried it. The limits are only in my head.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 22, 2020

Verified Support

Hello, Deep Varughese!

We are incredibly thankful for your feedback. It is important for us that our traders find themselves with positive emotions after trying out the Olymp Trade platform. We are pleased to know that you appreciate the vast amount of available assets and instruments on the platform.

We aim to provide all our traders with the possibility to learn and evolve with us regardless of their level. Our large educational base is aimed at both: beginning traders and professional ones. Also, we support our active traders with the Status system, where more privileges are accessible by upgrading an account level. Advanced Status, for example, will give access to 7 built-in-trading strategies for FTT and 6 ready-to-go systems for Forex. And Expert Status offers the opportunity to get 15 efficient trading strategies for FTT and 12 useful strategies for Forex. Also, we have announced the Olymp Trade MT4 platform, it has indisputable advantages for professional traders (such as the ability to use new indicators or use assistants).

Every recommendation from our traders matters greatly to us. That is why we would gladly pass your advice to add more services for professional market participants to our team.

Best regards, Olymp Trade team.

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In general, I can say that this broker provides ample opportunities for personal work of traders. You get access to a lot of settings and different data, which can be used for detailed market analysis.
But it's definitely lacking some kind of passive format, so that I can earn even when I can't be on the platform and I can't give my full attention to trading. Maybe the company should think about that in the near future. It could attract the attention of new clients.

Dec 22, 2020

Complaint marked as Resolved

Well, you understand that traders are always dissatisfied with something. I really didn't think about the security of these formats. It probably doesn't really matter much. Thanks for the answer.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2020

Olymp Trade Customer Care's response Hello, dear Anuj Bhattar!

Thank you for contacting us. It is great that you appreciate a vast range of opportunities for the personal work of traders. We are glad to know that you use all the instruments and informational resources to conduct a detailed market analysis.

We understand your desire to save time and let off the control to earn money passively. But we do not allow using automated trading on the Olymp Trade Forex and FTT. There is always a risk of potential technology failures, which brings the necessity to monitor any automated system by a professional trader with comprehensive knowledge and extensive trading experience.

However, you can use Expert Advisors on the Olymp Trade MetaTrader 4. To use the trade Advisor in an MT4 terminal, you will need to download and unzip your Advisor.

1. To install it, open the trading terminal, hover over to “File” and choose the “Open data catalog” directory. In the window that emerges, open the “MQL4” folder, and then the “Experts” folder.
2. Then, open the advisor where you downloaded it, and then drag its contents to the “Experts” folder in your trade terminal.
3. Relaunch the trading terminal. Afterward, in the upper bar, click on the “View” icon and select the “Navigator” folder.
4. In the left-hand tab, click on the plus symbol next to the “Expert Advisors” item. A list of advisors will appear, including the one that you have loaded. Drag it on to the chart using the mouse. In the window that pops up, select the settings for the Advisor.

After all these steps, the EA should be successfully installed and ready. Please, do ask questions if they occur.

Best regards, Olymp Trade team.

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For a week of working on your web-platform, I have greatly enriched my knowledge of trading. For example, before my acquaintance with Olymp Trade, I knew nothing about fixed-time trading. Now I know more than enough about it.
Compared to Metatrader 4 and Metatrader 5, this web-platform is much easier to use. Everything is very intuitive. It’s like using a smartphone.
However, I have a question. I have failed to spot Fractals on your platform. I need this indicator to build my resistance and support levels. Maybe I have just overlooked it. Does your web platform have this indicator?

Dec 22, 2020

Complaint marked as Resolved

I found out that Metatrader 4 available for download on your site already comes with Fractals that I need so much. So, I will take advantage of it right now. I’m going to combine Metatrader 4 with your web-based platform. MT4 will give me Fractals as well as other necessary stuff.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 21, 2020

Verified Support

Hi, dear Anish Marwari!

We are grateful for your detailed feedback. It is great that you have greatly enriched your knowledge of trading. We are also glad to know that you find the platform intuitive and straightforward. The Fractal indicator is available on the Olymp Trade MT4 platform. To find this indicator, push the "Insert" button, choose "Indicators", then hover over to "Bill Williams" and you will see "Fractals". You will be able to select a preferred time frame or select a "Show on all the timeframes" function. After that, the indicator will be displayed on your chart. Please, ask further questions if you need any further assistance.

Best regards, Olymp Trade team.

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When I chose this brokerage company, I definitely noticed that there are almost limitless opportunities for continuous learning here. And of course that was an attractive detail for me.
But I definitely counted on more help from the managers. Because my analyst contacts me quite often and we talk about strategies, analyze my work, etc. But I would have liked to get some deals. That would have been a real help to date. And would have been able to make big profits. That's what I was interested in. It's hard for me to act in the market on my own.

Dec 23, 2020

Complaint marked as Resolved

I understand that this company focuses traders on independence and effective work in the market. It's just that sometimes it can be quite difficult. And I would just like to see a more substantial amount in my account. But I believe everything will be all right. I ended up in good company.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 21, 2020

Verified Support

Hi there, Abbas Kara!

Thank you for reaching out. It is wonderful that you appreciate the great opportunities for learning on the Olymp Trade platform. We strive to provide an excellent service, which is why your review is very concerning to us. Can you please specify, which information did you lack? We kindly advise you to view the Olymp Plus application, as it provides more information regarding education, market analysis, and trends. This trader's assistant is very useful to find relevant information quickly.

To get access to more educational materials and trading tips, you can upgrade your account level to an Expert Status and receive such privileges as individual training and a personal analyst, private webinars, access to the Special Materials section, and exclusive daily trading ideas. These privileges will help you in your goal to achieve large profits. If you have any questions, you can also contact our service support. We will be happy to assist you via e-mail: [protected]@olymptrade.com, in a live chat at our official website or in direct messages of our Facebook community: www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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The graph in olymptrade is different from the original graph of the company stocks graph

Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 21, 2020

Verified Support

Hi there!

On different trading platforms or websites that display the quotes, quotations may differ into several points. This happens due to different suppliers of quotes and using a different way of pricing. Nevertheless, the tendency of price behavior on the charts of different trading platforms should not diverge drastically. If you want to check the quotes at a particular point in time, use the Quotes History service, it is available to all authorized Olymp Trade users in the Quotes section of the side menu on the website: https://olymptrade.com/cabinet#tab=rates

Best regards, Olymp Trade team.

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I should say that I have a four-year trading experience, so I have grounds to criticize any trading platform. I’ve been testing your web platform for two weeks. Well, at first sight everything is Ok. Despite its functionality is certainly inferior to what I see in a number of proven platforms such as cTrader or Metatraders, but in most cases, it’s enough for relatively simple strategies. However, I don’t see a linear regression channel here. It’s important for my channel trading? Is it really missing?

Dec 22, 2020

Complaint marked as Resolved

I have forgotten that Metatrader 4 already comes with this useful tool. I was afraid that I had to trade without it. Of course, I will follow your advice and continue using MT4 with the linear regression channel indicator. Sorry for bothering you in vain.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 17, 2020

Verified Support

Hi, dear Lakshmi Varkey.

We are grateful for your feedback. It is great that you can use your 4-year trading experience to analyze the Olymp Trade MetaTrader 4. You can find the regression channel on the Olymp Trade MT4 platform. You need to log in to our account, then push the "Insert" button at the top tab. Hover over the "Channels" section and choose the "Regression Channel" from the dropdown list. Do not hesitate to contact us if you need any information.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 67

When will there be more assets at Olymp Trade?

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Can't withdraw money to other credit card

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Why do I have to make a big deposit if I want to trade in MT4?

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A low leverage

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Unfair promotions in Olymp Trade

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Why MT4 and WebTrader aren't synced?

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Deposit-kyc

Scammed

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30$ deducted from account but not received in Olymp

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Money deducted but not added in the trading account

Question about bonuses

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How can I customize a menu of web terminal?

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Found not created

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Fraud and manipulated trading

I have no new opportunities there.

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I would be want that company suggest to use a passive format of trading

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Does your web platform have Fractals?

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I counted on more help from the managers

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Fraud of olymp trade

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Is there a linear regression channel?

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Olymp Trade Complaints & Reviews

File a complaint to Olymp Trade

Olymp Trade reviews & complaints page 67

When will there be more assets at Olymp Trade?

Post your Comment

Can't withdraw money to other credit card

Post your Comment

Why do I have to make a big deposit if I want to trade in MT4?

Post your Comment

A low leverage

Post your Comment

Unfair promotions in Olymp Trade

Post your Comment

Why MT4 and WebTrader aren't synced?

Post your Comment

Deposit-kyc

Scammed

Post your Comment

30$ deducted from account but not received in Olymp

Post your Comment

Money deducted but not added in the trading account

Question about bonuses

Post your Comment

How can I customize a menu of web terminal?

Post your Comment

Found not created

Post your Comment

Fraud and manipulated trading

I have no new opportunities there.

Post your Comment

I would be want that company suggest to use a passive format of trading

Post your Comment

Does your web platform have Fractals?

Post your Comment

I counted on more help from the managers

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Fraud of olymp trade

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Is there a linear regression channel?

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