Olymp Trade Complaints & Reviews

I generally appreciate the functionality of your web terminal. I’m still trying this product in a demo mode. I should confess that I haven’t had any issues with using because everything is built on a very straightforward and intuitive principle.
However, despite the whole attractiveness and usability of the platform’s layout, I have managed to spot one issue. Well, I came to your platform from Metatraders and respectively I got used to seeing timeframes in the upper part of the user interface. In this case, it’s at the bottom and I need to cycle through timeframes instead of instantly clicking on the required on as I do in Metatraders. Can I customize this menu a bit, moving the timeframe switch to the top?

Dec 23, 2020

Complaint marked as Resolved

I pondered over what I wrote to you and decided that my issue isn’t so big. I exaggerated it. However, it’s not a problem at all. Perhaps, I was in a bad mood at that time, so somehow decided to come up with that complaint. After trading for a while, I already got used to the position of the timeframe switch in your web platform.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 22, 2020

Verified Support

Hello, dear Chand Wali!

Thank you for your appreciation of the web terminal functionality. We are glad that you have noticed how the platform is built on straightforward and intuitive principles. We understand that it is more comfortable to switch to an interface that is similar to the previous one. But right now there is no function that allows transferring the timeframes tab to the top of the screen on the Olymp Trade Forex and FTT. We will be glad to share your thoughts on adding this customization option with our technical team. As we now support Olymp Trade MetaTrader 4, you have the opportunity to trade on a platform with a familiar interface and habitual placement of panels.

Best regards, Olymp Trade team.

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Address: Parbhani

I Transfer $10 But not created

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Dec 20, 2020

Complaint marked as Resolved

I Transfer $10 But not created 9881992848

Olymp Trade customer support has been notified about the posted complaint.

Dec 20, 2020

Updated by Kishor Rakshase I Transfer $10 But not created

Dec 20, 2020

Updated by Kishor Rakshase Find not created $10

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Olymp Trade Customer Care

Dec 21, 2020

Verified Support

Hello, dear!

Thank you for reaching out. As we can see, you have marked your complaint as resolved. Please, if you have any further questions or issues, do not hesitate to contact our support team. You can reach us via e-mail: [protected]@olymptrade.com, in a live chat at the platform's website, or in a direct messages section of our Facebook group: https://www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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One day (on 27th September 2019) I saw an advertisement (web banner) appearing in to a web page. I clicked on that advertisement. Women in that advertisement was claiming that she earned quite huge amount by trading with Olymp trade. Believing on this advertisement I registered myself with Olymp Trade. My Olymp Trade ID is 49975696. I am trading with Olymp Trade platform from 27th Sep 2019. Initially I used their demo account and after that...

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It seems to me that every person who finds themselves in the OT experiences quite positive emotions.
Because there are great trading platforms that really help you understand what's going on in the market and that give you access to a huge number of assets and instruments.
But there is a very weak concentration on services for professional market participants. I would like to get something more impressive so that I can implement more sophisticated strategies - that's what will give me new opportunities.

Dec 22, 2020

Complaint marked as Resolved

In fact, already after I wrote my review, I realized that it was me who was not out of the ordinary - there is now MT4 - more sophisticated and functional. And I still have not tried it. The limits are only in my head.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 22, 2020

Verified Support

Hello, Deep Varughese!

We are incredibly thankful for your feedback. It is important for us that our traders find themselves with positive emotions after trying out the Olymp Trade platform. We are pleased to know that you appreciate the vast amount of available assets and instruments on the platform.

We aim to provide all our traders with the possibility to learn and evolve with us regardless of their level. Our large educational base is aimed at both: beginning traders and professional ones. Also, we support our active traders with the Status system, where more privileges are accessible by upgrading an account level. Advanced Status, for example, will give access to 7 built-in-trading strategies for FTT and 6 ready-to-go systems for Forex. And Expert Status offers the opportunity to get 15 efficient trading strategies for FTT and 12 useful strategies for Forex. Also, we have announced the Olymp Trade MT4 platform, it has indisputable advantages for professional traders (such as the ability to use new indicators or use assistants).

Every recommendation from our traders matters greatly to us. That is why we would gladly pass your advice to add more services for professional market participants to our team.

Best regards, Olymp Trade team.

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In general, I can say that this broker provides ample opportunities for personal work of traders. You get access to a lot of settings and different data, which can be used for detailed market analysis.
But it's definitely lacking some kind of passive format, so that I can earn even when I can't be on the platform and I can't give my full attention to trading. Maybe the company should think about that in the near future. It could attract the attention of new clients.

Dec 22, 2020

Complaint marked as Resolved

Well, you understand that traders are always dissatisfied with something. I really didn't think about the security of these formats. It probably doesn't really matter much. Thanks for the answer.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2020

Olymp Trade Customer Care's response Hello, dear Anuj Bhattar!

Thank you for contacting us. It is great that you appreciate a vast range of opportunities for the personal work of traders. We are glad to know that you use all the instruments and informational resources to conduct a detailed market analysis.

We understand your desire to save time and let off the control to earn money passively. But we do not allow using automated trading on the Olymp Trade Forex and FTT. There is always a risk of potential technology failures, which brings the necessity to monitor any automated system by a professional trader with comprehensive knowledge and extensive trading experience.

However, you can use Expert Advisors on the Olymp Trade MetaTrader 4. To use the trade Advisor in an MT4 terminal, you will need to download and unzip your Advisor.

1. To install it, open the trading terminal, hover over to “File” and choose the “Open data catalog” directory. In the window that emerges, open the “MQL4” folder, and then the “Experts” folder.
2. Then, open the advisor where you downloaded it, and then drag its contents to the “Experts” folder in your trade terminal.
3. Relaunch the trading terminal. Afterward, in the upper bar, click on the “View” icon and select the “Navigator” folder.
4. In the left-hand tab, click on the plus symbol next to the “Expert Advisors” item. A list of advisors will appear, including the one that you have loaded. Drag it on to the chart using the mouse. In the window that pops up, select the settings for the Advisor.

After all these steps, the EA should be successfully installed and ready. Please, do ask questions if they occur.

Best regards, Olymp Trade team.

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For a week of working on your web-platform, I have greatly enriched my knowledge of trading. For example, before my acquaintance with Olymp Trade, I knew nothing about fixed-time trading. Now I know more than enough about it.
Compared to Metatrader 4 and Metatrader 5, this web-platform is much easier to use. Everything is very intuitive. It’s like using a smartphone.
However, I have a question. I have failed to spot Fractals on your platform. I need this indicator to build my resistance and support levels. Maybe I have just overlooked it. Does your web platform have this indicator?

Dec 22, 2020

Complaint marked as Resolved

I found out that Metatrader 4 available for download on your site already comes with Fractals that I need so much. So, I will take advantage of it right now. I’m going to combine Metatrader 4 with your web-based platform. MT4 will give me Fractals as well as other necessary stuff.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 21, 2020

Verified Support

Hi, dear Anish Marwari!

We are grateful for your detailed feedback. It is great that you have greatly enriched your knowledge of trading. We are also glad to know that you find the platform intuitive and straightforward. The Fractal indicator is available on the Olymp Trade MT4 platform. To find this indicator, push the "Insert" button, choose "Indicators", then hover over to "Bill Williams" and you will see "Fractals". You will be able to select a preferred time frame or select a "Show on all the timeframes" function. After that, the indicator will be displayed on your chart. Please, ask further questions if you need any further assistance.

Best regards, Olymp Trade team.

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When I chose this brokerage company, I definitely noticed that there are almost limitless opportunities for continuous learning here. And of course that was an attractive detail for me.
But I definitely counted on more help from the managers. Because my analyst contacts me quite often and we talk about strategies, analyze my work, etc. But I would have liked to get some deals. That would have been a real help to date. And would have been able to make big profits. That's what I was interested in. It's hard for me to act in the market on my own.

Dec 23, 2020

Complaint marked as Resolved

I understand that this company focuses traders on independence and effective work in the market. It's just that sometimes it can be quite difficult. And I would just like to see a more substantial amount in my account. But I believe everything will be all right. I ended up in good company.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 21, 2020

Verified Support

Hi there, Abbas Kara!

Thank you for reaching out. It is wonderful that you appreciate the great opportunities for learning on the Olymp Trade platform. We strive to provide an excellent service, which is why your review is very concerning to us. Can you please specify, which information did you lack? We kindly advise you to view the Olymp Plus application, as it provides more information regarding education, market analysis, and trends. This trader's assistant is very useful to find relevant information quickly.

To get access to more educational materials and trading tips, you can upgrade your account level to an Expert Status and receive such privileges as individual training and a personal analyst, private webinars, access to the Special Materials section, and exclusive daily trading ideas. These privileges will help you in your goal to achieve large profits. If you have any questions, you can also contact our service support. We will be happy to assist you via e-mail: [protected]@olymptrade.com, in a live chat at our official website or in direct messages of our Facebook community: www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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The graph in olymptrade is different from the original graph of the company stocks graph

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Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 21, 2020

Verified Support

Hi there!

On different trading platforms or websites that display the quotes, quotations may differ into several points. This happens due to different suppliers of quotes and using a different way of pricing. Nevertheless, the tendency of price behavior on the charts of different trading platforms should not diverge drastically. If you want to check the quotes at a particular point in time, use the Quotes History service, it is available to all authorized Olymp Trade users in the Quotes section of the side menu on the website: https://olymptrade.com/cabinet#tab=rates

Best regards, Olymp Trade team.

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I should say that I have a four-year trading experience, so I have grounds to criticize any trading platform. I’ve been testing your web platform for two weeks. Well, at first sight everything is Ok. Despite its functionality is certainly inferior to what I see in a number of proven platforms such as cTrader or Metatraders, but in most cases, it’s enough for relatively simple strategies. However, I don’t see a linear regression channel here. It’s important for my channel trading? Is it really missing?

Dec 22, 2020

Complaint marked as Resolved

I have forgotten that Metatrader 4 already comes with this useful tool. I was afraid that I had to trade without it. Of course, I will follow your advice and continue using MT4 with the linear regression channel indicator. Sorry for bothering you in vain.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 17, 2020

Verified Support

Hi, dear Lakshmi Varkey.

We are grateful for your feedback. It is great that you can use your 4-year trading experience to analyze the Olymp Trade MetaTrader 4. You can find the regression channel on the Olymp Trade MT4 platform. You need to log in to our account, then push the "Insert" button at the top tab. Hover over the "Channels" section and choose the "Regression Channel" from the dropdown list. Do not hesitate to contact us if you need any information.

Best regards, Olymp Trade team.

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My I'd number[protected]
Sir my task is created 1to 5 working days is completely also but my live account balance are no show why?..
I am facing problem 🙏 sir please many days are wait but not solution all screen shot are provide financial team but you are not provide my live account balance why??
16 days already completely transaction but no update no help🙄....

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Website: olymptrade.com

I am apply in my account 100$ 3rd dec -2020 . company says maximum 5 business days . but now 10 business days completed still i am not getting my paymetn in my bank account

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 16, 2020

Verified Support

Hello, dear KUPPUSAMY G!

Thank you for contacting us. Please, specify your account ID number so we investigate the withdrawal issue and pass your request to our service support. You can also get in touch with our support team in the online chat of the Olymp Trade website, via e-mail: [protected]@olymptrade.com or in our Facebook community: www.facebook.com/olymptradecom/ We will be glad to assist you.

Best regards, Olymp Trade team.

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KUPPUSAMY G's [Complaint's author] reply, Dec 18, 2020

MY USER ID 69274984

K

KUPPUSAMY G

from Delhi, Delhi

Dec 18, 2020

i am already chat in your team still i am not getting solution for particular problem

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Olymp Trade Customer Care's response, Dec 18, 2020

Verified Support

Hello, dear KUPPUSAMY G.

Thank you for your cooperation. We have passed your request to our support team and asked our specialists to contact you regarding the latest status of your issue. Please, take our deepest apologies for the unexpected delay. We want to assure you that we are doing everything in our power to speed up the resolution process.

Best regards, Olymp Trade team.

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Address: Kanyakumari ,nagercoil,tamilnadu

Hello all, I made deposit 200 hundred dollars[protected] not reflect my account ...

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Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 14, 2020

Verified Support

Hello, dear!

Thank you for getting in touch with us. Kindly specify your account ID number so we can investigate your deposit issue thoroughly and give extensive feedback. You can also reach out to our support team in a live chat at the official website, in a direct messages section of our group: www.facebook.com/olymptradecom/ or via email: [protected]@olymptrade.com We are always there to help you.

Best regards, Olymp Trade team.

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Dear sir, Amount debited from my bank account but it's showing in trading account.

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Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Dec 11, 2020

Updated by manohar dolare Sorry by mistake I wrote it's showing amount, but actually it's not showing amount in my trading account

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Olymp Trade Customer Care

Dec 11, 2020

Verified Support

Hi, dear manohar dolare!

Thank you for letting us know about your issue. Please, specify your account ID number so we can pass your request to our support team. You can also contact our support service in a live chat at the platform's website, in a direct messages section of our group: www.facebook.com/olymptradecom/ or via email: [protected]@olymptrade.com We will be happy to assist you.

Best regards, Olymp Trade team.

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I made payment by upi of 10$ it got deducted from my bank acc ..but not reflected in my trade acc ...its a fraud i want money back

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Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 1, 2020

Verified Support

Hi, dear aakumi!

Thank you for bringing this to our attention. Please provide us with your account ID number so we can look up the details in our system and pass your request to our service support. We will be glad to help you.

Best regards, Olymp Trade team.

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aakumi's [Complaint's author] reply, Dec 1, 2020

69251528..

I want my money back n give me the compensation 😡😡😡 ..u wasted my lot of time n best chance of trading today ...give me the Goddamn compensation and my money

Olymp Trade Customer Care

Dec 2, 2020

Verified Support

Hello, dear aakumi!

Thank you for your cooperation. Please accept our deepest apologies for any inconvenience. Usually depositing with the UPI method requires from 1 to 36 hours for the amount to be successfully reflected on your live account. We can assist you in speeding up the resolution process by creating a task for our finance team as soon as 36 hours have passed from the moment of a deposit. If the payment has not credited to your account within 36 hours from the time of your deposit, kindly contact our support team, you will be instructed by the steps that should be taken. We have passed your request to our service support, you will be contacted as soon as possible with the latest details on your deposit issue.

Best regards, Olymp Trade team.

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aakumi's [Complaint's author] reply, Dec 3, 2020

Hey 36 hourshas passed..
Give me the compensation n money

Olymp Trade Customer Care

Dec 7, 2020

Verified Support

Hi, dear aakumi!

Thank you for keeping us updated. Kindly contact our support service, so our specialists can speed up the resolution process by creating a task to our finance team. Please, also send our support team a screenshot of your payment receipt from your UPI account and share the UPI ID of the wallet. The transaction data in the screenshot (date, time, amount, transaction ID) should be visible. We are sorry for the inconvenience and hope for your cooperation.

Best regards, Olymp Trade team.

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I started working for this company a couple of years ago because I thought it was really something that would allow me to understand the market and in general I can say that the prayer suggestion was right, because here I started watching webinars and repeating what professionals do and I think it's really something that adds to my profit.
But here I can't understand why it was limited to 1:500 leverage. And where is 1:1000 or 1:2000? I would like to try it to have an idea of this format and maybe include it in my regular work.

Dec 1, 2020

Complaint marked as Resolved

Well, I suspected that this has an exact explanation. Just sometimes I am captured by such excitement that I want to get everything at once. Thank you for the answer.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 27, 2020

Verified Support

Hi, Mitesh Sundaram.

Thank you for reaching out. We are glad that you have taken the time to participate in our educational webinars and learn from professionals. It is also delightful that you have noticed your progress and the positive impact of the training that reflected on your trading results.

The maximum leverage value on the Olymp Trade Forex and the Olymp Trade MT4 platforms is x500. Our traders can choose the value of the leverage they are intending to use. The Olymp Trade Forex allows to use 4 leverage values: x50, x100, x200 and x500. The Olymp Trade MT4 presents 8 available leverage options: x1, x10, x25, x50, x100, x200, x400, x500. Please, do ask any questions if they occur.

Best regards, Olymp Trade team.

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Olymp trade blocked my account and seized my money claiming that I breached rule 1.5.
This rule states that no external account (apart from mine) should pay r withdraw money from my olymp trade account.
I have only two accounts linked to my olymp trade which are both mine.

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Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 23, 2020

Verified Support

Hello, dear!

Thank you for letting us know about your concerns. Blocking access to the trading terminal is a very serious measure that is taken only when the platform's service agreement breaches are violated. Please, specify your account ID number so we can look up the information in our system and give you a full and detailed answer. We would be glad to assist you.

Best regards, Olymp Trade team.

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I’ve been using the Olymp trading platform for several months and I’m quite satisfied with what I see. I appreciate the great user-friendliness of this trading platform and its functionality. I heard that the company also provides Metatrader 4 for those who prefer classical trading solutions, but I don’t need to shift it. But I wonder if your web-based trading terminal comes with the Spider indicator. I couldn’t find it in the list of technical indicators.

Jan 21, 2021

Complaint marked as Resolved

I've actually tried working with MT4 and have changed my mind about the trading platform. Yes, it's not as pretty as the original Olymp web-trader, however, it's got all the indicators that you can think of including Spider. The trading conditions are also nice for MT4 accounts. Thank you for your attention to my problem!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 23, 2020

Verified Support

Hello, dear Hulakart!

Thank you for reaching out. We are glad that you are satisfied with the Olymp Trade platform, consider it user-friendly and functional. Regarding your question, the spider indicator is not included in the standard indicators set. It is not applicable to add the spider indicator to the web version of the Olymp Trade MT4 as it has some limitations compared to the desktop application. You can download and add the preferred indicators or Expert Advisors (EA) to the appropriate folder in the MetaTrader 4 desktop application. Do not hesitate to contact us if any questions occur.

Best regards, Olymp Trade team.

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Its been nearly month still I havent recieved my withdrawal to my bankcard this seems to be somewhat fraud.

29$
50$
21$

These are the withdrawals I put and still they havent recieved to my bank acc.

Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 19, 2020

Verified Support

Hi, dear!

Thank you for reaching out. Can you please specify your account ID number? We would pass your request to our support team to look up the information on your withdrawal issue in our system. We will be glad to assist you.

Best regards, Olymp Trade team.

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Recently I have been working with this company and in general I was satisfied with the conditions that are provided here. From day one I chose the Advanced account type, because I already have some experience and even have a ready-made portfolio, which consists of strategies that I know quite well.
I have already received withdrawals twice. Now that I want to make another withdrawal they say I need to choose another payment method and they can't withdrw the amount that big to my credit card. Ok, I do have a Skrill account as well, but why do I have to face these difficulties?

Nov 19, 2020

Complaint marked as Resolved

Thank you for your answer. I have no complaints about the service at Olymp Trade. And I've already withdrawn the money. So, I just didn't understand the situation.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 19, 2020

Verified Support

Hi, dear Nazir Nayak!

Thank you for contacting us. It is possible that your bank has declined the withdrawal. In these rare cases, our specialists can ask you to refer to the bank and inquire about the refusal or for your convenience advise you to use an e-wallet as an alternate payment method.

To give you more specific information, we need to know your account ID number. Kindly provide it so we can leave a detailed answer to your complaint.

Best regards, Olymp Trade team.

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Address: Bhiwani

Hi Team,

Account Id : 68181367
Email : [protected]@gmail.com
I deposited the 700$ amount on 20th-oct-2020 with the help of Rupay Netbanking E-wallets. Money is deducted from the account but not reflected in the olymp trade account.
it's been approx one month, the amount is neither reflected in the olymp trade account nor in my bank account.
Ticket has been generated but no solution till now and no No one is responding to my emails.

Please Note : I have confirmed with the bank transaction has been successfully made to merchant on 20th oct 2020 but still i didn't get my money back.
What's going on ?? Where is my money ??
I want my money back in my bank account.

If i didn't get any solution here i will raise a complaint on "financials commission" with my bank confirmation proof and all the proofs.

+6 photos

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for contacting us and specifying your account ID number, the information you have provided will help us to conduct a detailed investigation. We have requested additional information from our service support to give you a full and explicit reply. Our team is putting every effort to resolve this issue as quickly as possible. Please, accept our sincerest apologies for such a delay. We would be extremely grateful for your patience.

Best regards, Olymp Trade team.

Nov 20, 2020

Updated by [email protected] Still i didn't get any response from support Team ??

Verified Support

Dec 02, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for your comment. Our service support has reached you via e-mail concerning the latest updates on your issue, kindly check your inbox.

Best regards, Olymp Trade team.

Dec 02, 2020

Updated by [email protected] I have checked my inbox.
I have been getting that response for a long time.
same response. but no solution.
I have already shared bank confirmation proof still i am waiting and getting the same response from the support department ??

Verified Support

Dec 09, 2020

Olymp Trade Customer Care's response Hello, dear.

Thank you for keeping us informed. We are incredibly sorry for the delay that you are facing. We understand your disappointment and kindly ask you to wait for the updates from our support team. Our support service puts every effort to speed up the resolution process. You will be contacted by our support team member as soon as new information regarding your issue appears.

Best regards, Olymp Trade team.

Dec 13, 2020

Updated by [email protected] Its been 2 month and still no solution after giving all the proofs ??

Verified Support

Dec 15, 2020

Olymp Trade Customer Care's response Hello, dear.

Thank you for your comment. Please accept our sincerest apologies for any inconvenience. Kindly wait for the updates from our support team. Be sure that we are taking every possible effort to speed up the resolution process.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Dec 2, 2020

Verified Support

Hello, dear!

Thank you for your comment. Our service support has reached you via e-mail concerning the latest updates on your issue, kindly check your inbox.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 67

How can I customize a menu of web terminal?

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Found not created

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Fraud and manipulated trading

I have no new opportunities there.

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I would be want that company suggest to use a passive format of trading

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Does your web platform have Fractals?

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I counted on more help from the managers

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Fraud of olymp trade

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Is there a linear regression channel?

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Upi deposit problem

My Payout Pending 100$

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Deposit will not credit USD account

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Amount not reflected

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I deposited 10$ but not reflected in my trade account

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Why was I limited to 1:500 leverage?

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Illegal blocking of account

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Has the web-terminal the Spider indicator?

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Didn't receive my withdrawal !

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Why do I need to choose another payment method?

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Bank confirmed amount Paid to merchant but 700$ Deposit not credited to olymp trade account and it's been one month ??

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