I opened an olymph trade account and did a deposit straight away with a skrill ewallet. The deposit was successful and my deposit reflected with my 30$ bonus. I logged out of my account. I did not receive a welcome and confirmation email as per normal. When i tried to log in again, it said the email and password were incorrect. I re - registered and upon opening the new platform, to my surprise there were no funds in the account. I have spoken to 2 online consultants and they say no deposit was made. I have sent through a screenshot of proof of payment and they say a task has been opened for the financial department and the problem will be resolved within 24hrs. I have sent through numerous emails with proof of payment to the support and financial division but have got zero responds from anybody!!! It is very frustrating and unprofessional. Proof of payment should verify a deposit to inlustris pty account. Please help!!!
Apr 6, 2020
Complaint marked as Resolved The claim department are very diligent and helpful, thank you so much Olymp trade
Olymp Trade customer support has been notified about the posted complaint.
Apr 01, 2020
Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Apr 01, 2020
Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Apr 01, 2020
Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Apr 01, 2020
Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Apr 01, 2020
Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
Verified Support
Apr 01, 2020
Olymp Trade Customer Care's response Hi, dear Terence!
Kindly provide your e-mail or ID on the platform so we could identify you and update you with the current status of the request to financial department.
Best regards, Olymp Trade team.
Apr 01, 2020
Updated by Terence Meyer Hi, my platforrm ID is 57835901 and my email is as follows [protected]@gmail.com
would you like proof of payment aswell?
Apr 01, 2020
Updated by Terence Meyer Hi, my platforrm ID is 57835901 and my email is as follows [protected]@gmail.com
would you like proof of payment aswell?
Verified Support
Apr 02, 2020
Olymp Trade Customer Care's response Don't worry, Terence, our team is investigating your issue! The number of the request to Financial department is 153371. We will update you as soon as we get any news regarding your deposit. It must have stucked somewhere in the payment process, we're on it.
Best regards, Olymp Trade team.
Apr 02, 2020
Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Apr 03, 2020
Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Apr 03, 2020
Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Apr 03, 2020
Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Apr 03, 2020
Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Apr 03, 2020
Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Apr 03, 2020
Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Apr 03, 2020
Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
Verified Support
Apr 03, 2020
Olymp Trade Customer Care's response Thank you, dear! We are happy to help. We'll be very glad if you mark the complaints as resolved! And don't hesitate to contact us in the future!
Apr 05, 2020
Updated by Terence Meyer hello
nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Apr 05, 2020
Updated by Terence Meyer hello
nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem. please check again.
Apr 05, 2020
Updated by Terence Meyer hello
nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Apr 05, 2020
Updated by Terence Meyer hello
nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Apr 05, 2020
Updated by Terence Meyer hello
nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Apr 06, 2020
Updated by Terence Meyer My issue has NOT been resolved yet, please double check my account and update me if possible asap
Apr 06, 2020
Updated by Terence Meyer hello
nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Apr 06, 2020
Updated by Terence Meyer hello
nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Apr 06, 2020
Updated by Terence Meyer hello
nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Apr 06, 2020
Updated by Terence Meyer hello
nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
Apr 06, 2020
Updated by Terence Meyer Thank you Olymph trade, the problem has been rectified!!!
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Thank you for getting in touch with us. We have passed this information to our support team. Please, if any issues occur contact our service support using any convenient way. You can contact our support team via e-mail: [email protected], in a live chat at our official website, or in direct messages of our Facebook group: https://facebook.com/olymptradecom/
Best regards, Olymp Trade team.