Olymp Trade Complaints & Reviews

I've been trading at olymp for quite a long time and i'm completely satisfied with this cooperation, because it was here that i really managed to reach my potential, which before was just wasted. I like the fact that there are a lot of indicators and other instruments, which can be safely used in everyday trading. This is a good solution, taking into account that everyone can only count on their own strength. So, yes, i am satisfied, but there is a question - who knows why the status of a vip is counted with such a small amount, because everywhere you have to invest tens of thousands, and it's easier here somehow.

Mar 12, 2020

Complaint marked as Resolved

Well, in general yes, the claim was for nothing, in fact I hadn't thought before that olymp cooperates with different countries and different financial situations, so the VIP status here is quite accessible. In general, it's nice to know that almost everyone can become a VIP and get an amazing service from the company...

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2020

Olymp Trade Customer Care's response Hi there!

Recently we've improved the system and now we have different trading statuses.

If you have made at least one deposit on the platform, your account obtains the status Starter. If you have replenished your account for more than $ 500, the account's status becomes Advanced. If you have deposited more than $ 2000, you receive an Expert status (this is also the new name of our usual VIP status).

You can read more about statuses on the platform here https://olymp.ink/35SjvBl

And don't hesitate to ask any questions!

Best regards, Olymp Trade team.

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On fpa it was written that olymp trade is regulated by finacom, but there's no regulation info about website. When i launch olymptrade.com, there's nothing, only trading platform and i didn't find any info about brokerage regulations, no single word about finacom. I tried trading with olymp trade and really enjoyed it, but no regulations is so disappointingly, really. I thought i can trust this brokerage, but no! All trusted websites write that olymp trade has strong finacom regulation and olymp trade has no info about, only trading platform!

Feb 29, 2020

Complaint marked as Resolved

There's another tab on Olymp Trade website with info about brokerage and I found official info about Finacom, even a document. Okey, now I can trust Olymp Trade even more!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2020

Olymp Trade Customer Care's response Greetings!

Please, observe the information on this page https://olymptrade.com/regulation

Hope it will ensure our reliability for you ☺

Feel free to contact us if there are still any questions!

Best regards, Olymp Trade team.

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I made first time withdrawal and there were written that withdrawal is performed within 24 hours! There's already 38 hours that i waited for it, but i don't get them still! How much i should wait to get my money? I don't know why this happens and what i should to think! I feel myself like as i never receive my money and i'm so stressed out! Thanks for broken promises...

Feb 29, 2020

Complaint marked as Resolved

Money already came, sorry, it takes 3 days, I was contacted by Olymp Trade support and they explained me that withdrawal depends on bank system, as it should proceed my payment!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2020

Olymp Trade Customer Care's response Hi, dear and sorry for delayed response!

Actually, 24 hours is an average process time. Withdrawals are carried out within 1-5 working days. You can always check your withhdrawl status in your dashboard or via or support team. Have a successful trading!

Best regards, Olymp Trade team.

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R

Rijo Jose Thekkiniyath

Mar 3, 2020

15.02.2020 In this date at 30 $ my account has been withdrawn but this amount has not been my account

olymp trade long-waiting time - Comment #3655914 - Image #0

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Olymp Trade Customer Care's response, Dec 11, 2020

Verified Support

Hello, Rijo Jose Thekkiniyath!

Thank you for letting us know about your issue. Kindly contact our support team in any convenient way, via e-mail: [email protected], in a live chat at our official website, or in direct messages of our group: www.facebook.com/olymptradecom/ We will help you!

Best regards, Olymp Trade team.

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In olymp trade info it was said that there is economic calendar, that contains info about all economic events so i can check them fast. I registered there and already made significant deposit and what i see? Look in the attached screenshot? Is it all events? No! That's only events in brazil? Why i need brazilian news? I need indian, us and japan but there are no such news, so i still need to use another economic calendar from another website. Okey, that's not hard for me, but why u lie in your info that i can use your economic calendar with a lot of info?

+1 photos

Feb 28, 2020

Complaint marked as Resolved

Coming again to deliver what I've found. If in short - there's a list of countries and you can choose these one, you want to see news for. Okay, I admit, that was my fault... I, somehow, choose Brazil only and got disoriented cause of this. Olymp trade, please, accept my deepest apologies, I shouldn't call you a liers, but, i hope, traders will understand me... Trading, I'm getting nervous and so on...

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2020

Olymp Trade Customer Care's response Thanks for reaching out!

Please, use "Filters" option to set your economic calendar. Attachments will help you:

Best regards, Olymp Trade team.

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Nice broker with no metatrader trading platform, i registered there, but there's no metatrader lol! Some kind of their own platform and it's impossible to trade and i should withdraw my money now or what?! I read so much positive reviews about this brokerage and now discovered there's no metatrader! What can i do? Just withdraw my money and find another brokerage? I like olymp trade, by trading conditions it's one of the best, but i simply can't trade with no metatrader!

Feb 27, 2020

Complaint marked as Resolved

No problems, pardon me! Maybe I was blind, there is Metatrader and people can choose platform they like the most. I'll already downloaded Metatrader and it works! It's cool, I never see brokerage that offers two platforms to choose before. Love, calm and trade guys!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2020

Olymp Trade Customer Care's response Hello there!

Don't worry, we'll guide you through.

To access MT4, you will need to receive a login, create a password and download the terminal installation file. To do it:
• Go to metatrader.olymp trade.com,
• Log in using your Olymp Trade account, and sign up if you have not registered on the platform before.
• Select the currency of the trading account, create a password and click "Open Account".

If everything goes well, you will receive the necessary data to use the MT4.

Download the terminal file for Windows or macOS, and install the program. If you want to enter the web version, click Web. Mobile apps are available via direct links on the App Store and Google Play.

If you use application, open it and select "New Account", then "Connect an existing account", and then enter the server name in the search box—OlympTrade-Live. Then you need to enter a username, a password and click "Login".

If you're going to trade on PC, after launching the terminal, you will see a window where you will need to select the trading server. Select OlympTrade-Live if you want to log in to your live account. If you want to trade in demo mode, select Olymp-Trade-Demo. Then click "Next." Select "Existing trade account". Enter the MetaTrader 4 login and password and click “Finish”. To log in, use the digits you will see next to the “Log in” button. If you don’t remember the password you entered when creating your account, change it.

You will know that the authorization has been successful when you hear a sound signal, and the open charts will begin to show the current prices.

Best regards, Olymp Trade team.

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Address: 8 C and D ABAD NEW DALE APARTMENTS, VADAVATHOOR, Kottayam, Kerala, 686010

Payout 51926461 amount 5.00usd arn 75332990035002087119150

22:43

Payout 51926461 amount 10.00usd arn 75332990035002087123913

22:43

Payout 52448061 amount 20.00usd arn 75332990044002100402400

I did not recieve these three withdrawals in my bank account and the arn is showing invalid

12 february 2020
11:06:18
Payout
Request no.[protected]
Bank cards
*1640
-20.00
06 february 2020
19:58:20
Payout
Request no.[protected]
Bank cards
*1640
-10.00
03 february 2020
16:48:20
Payout
Request no.[protected]
Bank cards
*1640
-15.00
This is the transaction history
The call centers just hang up the calls and the arn they provided are invalid too

Please resolve this complaint

Mar 23, 2020

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2020

Olymp Trade Customer Care's response Hello there!

Please, specify your account ID and send us an official bank statement from 03/02/2019 until today via e-mail, so we can request references to trace your withdtrawal transactions.

Best regards, Olymp Trade team.

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D

Divit Thakur

Mar 9, 2020

I think there's problem with your bank, as Olymp Trade made a payout. You should connect with bank and ask them, I think there's some problem with correspondence accounts.

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S

Soham Oyir

from Mumbai, Maharashtra

Mar 18, 2020

So what's up? Seems your bank has troubles, Olymp said you clear instruction what to do, seems everything clear. Just follow instructions and I'm 100% sure everything will be resolved and OT will help you. I have the same trouble and Olymp support service have helped me to go through such difficulties.

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I am satisfied with everything in olymp trade and i can say that it is one of the brokers to whom you can entrust your capital. There are a lot of assets represented here, this is of course a big plus and i was able to build an action plan that really works for me. But one thing i can't understand is why there are no cent accounts here. Yeah, there's a lot of loyalty here, and you can do small deals. But there's still something more interesting to offer. It's not gonna make any money, but it's gonna be a training session. And also why no bonus for smallest deposits?

Feb 20, 2020

Complaint marked as Resolved

I must have been mistaken, Olymp has got $10 depos, which is fair enough, as you can regulate the risk yourself. $1 min risk is good enough I believe.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Olymp Trade Customer Care's response Fakaruddin Gandhi, hello there!

Thanks for the detailed review of our trading platform. You can choose dollar and euro as a currency of your account. These are the most popular currencies. You can deposit in national currency, the funds will be automatically converted into the account currency, and during the withdrawal back into the currency of your card.

We provide each trader demo-account for free which you can use for training, so there's no need to create account in cents. The chart for demo and real accounts is the same.

Best regards, Olymp Trade team.

Verified Support

Feb 18, 2020

Olymp Trade Customer Care's response Fakaruddin Gandhi, hello there!

Thanks for the detailed review of our trading platform. You can choose dollar and euro as a currency of your account. These are the most popular currencies. You can deposit in national currency, the funds will be automatically converted into the account currency, and during the withdrawal back into the currency of your card.

We provide each trader demo-account for free which you can use for training, so there's no need to create account in cents. The chart for demo and real accounts is the same.

Best regards, Olymp Trade team.

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Just telll me why??? I replenished my account with my friend's credit card and then you're manager asked me to confirm the card is mine and than, when i said that i don't never make deposit with my own credit card, my account was blocked. I get my funds, but then olymp trade just blocked my account "for violation of rules"??? Where is it written i can't make deposits with all methods i like??? This account had my trading history and now everything is ruined call of so-called rules!!! Just tell me, is it my obligation to read rules??? If i don't know about rules than they can't be applied to me!!! That's an axiom!!!

Feb 20, 2020

Complaint marked as Resolved

I didn't look this from such point... Maye, in this case you're even right. It's better to require additional repleneshing and maybe one day that will save some of my funds. I really beliebe that there will be never such situation, but it's good to know, really. Sorry for my excesive emotionality, I didn't think forward when I was writing.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2020

Olymp Trade Customer Care's response Dear Zahir Varughese, we understand your emotions and state of mind. It is a very frustrating kind of situation, we totally understand this.

But we must note that each trader reads and agrees with the rules of work on our platform before start trading. If some points of the rules are not entirely clear, our support team will always give an answer and help to figure it out.

You can make a deposit with all available payment methods., but they must belong to you, and not to third parties.

We value clarity and understanding of our relations with traders. If anyone has questions, we are always open to help them.

Best regards, Olymp Trade team.

Feb 20, 2020

Updated by Zahir Varughese I didn't look this from such point... Maye, in this case you're even right. It's better to require additional repleneshing and maybe one day that will save some of my funds. I really beliebe that there will be never such situation, but it's good to know, really. Sorry for my excesive emotionality, I didn't think forward when I was writing.

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I was always opening instant deals, but recently reached the info that there are delayed orders, that may be also convenient and beneficial. It's really easy to set the delayed order that will run well the price will reach particular quote. However, i don't understand what's the thing is going with stop-losses and take proftits. As i understand, there is pre-set stop-loss and take profit, that's used for all deals, but when i open delayed order, the gaps are empty. So what's this about and why stop-loss don't work with such order-type? I attached the screen shot as well.

+1 photos

Feb 18, 2020

Complaint marked as Resolved

GG :) I was so dumb in this case. Okey, that's just window when I can choose other stop-loss, if I don't do this, standard stop-loss will be applied. Sorry, for my misleading :)

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

Olymp Trade Customer Care's response Dear Jamshed Chad,

in pending trades stop loss and take profit fields must also be active. You can set the needed level of each of the orders by clicking on the field and entering the necessary amount there.

Please contact us and we will help you! You can contact us:
- via e-mail [protected]@olymptrade.com
- in live chat at www.olymptrade.com
- in direct messages of our group www.facebook.com/olymptradecom/
We will be very grateful for the update about your issue.

Best regards, Olymp Trade team.

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I've made a deposit with skrill and withdrawals also all the time, but now i want to get my money on my banking card, but i simply can't do that! I don't understand what's going on and why i can't take my money with the way i want. I simply don't see the banking card withdrawal option, as well as any other. There is skrill only. I hope that it's just lag, but i don't understand why it appears?

Feb 12, 2020

Complaint marked as Resolved

Well, I catched what's going on. As I understand, this restriction is made for people's funds safety. I don't like this as a trader now, but I'm sure that if I face some hacking, I'll be appreciated. To unlock bank card I just made deposit of $10.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

Olymp Trade Customer Care's response Hello there!

Withdrawals of funds is made only to the sources which you used for making a deposit. To be able to withdraw funds to your card you need to make a deposit with it, first. Pay attention that withdrawal amount is divided proportionally to the payment sources. This is a peculiarity of the payment process. So if you want to withdraw all the available funds to one source, you may have to create more than one request.

Best regards, Olymp Trade team.

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Hi, i'm new to olymp trade and i can't find any info about how to delete or edit indicator, there is only icon with explanation about indicator so i can learn what it is, but don't how to manage it. I will ad a screenshot of my trading platform, maybe my browser is lagging?? I enjoy olymp trade trading platform but that's a hell, i can't change my strategy for some reason, plz help me, i'll be so appreciated...

+1 photos

Jan 31, 2020

Complaint marked as Resolved

I think this button are so small and that make them not so convenient to use, however the process of customization or deleting is clear and easy. I hope you will launch option to make this buttons bigger...

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2020

Olymp Trade Customer Care's response Hello there, Bijoy and welcome on board!

We will guide you through with great pleasure. Right next to each indicator there are options to edit or delete it. Please, see the first screenshot. To learn more about indicators use the "Help" section (second attachment).

Best regards, Olymp Trade team.

Verified Support

Jan 28, 2020

Olymp Trade Customer Care's response Hello there, Bijoy and welcome on board!

We will guide you through with great pleasure. Right next to each indicator there are options to edit or delete it. Please, see the first screenshot. To learn more about indicators use the "Help" section (second attachment).

Best regards, Olymp Trade team.

Verified Support

Jan 31, 2020

Olymp Trade Customer Care's response Thank you for the feedback regarding button size, we'll transfer it to the developers!

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I don't want why your mobile app doesn't have horizontal orientation. For trading that's extremely important, as quotes are much better displayed. Your mobile app is of high funtionallity, but adsence of such useful feature seems extremely strange.
Also, i can't find an info about education your mobile app.
I think it also can be useful to save customized indicators settings, as i think people like me can trade different assets but with the same strategy will find this useful.

Jan 30, 2020

Complaint marked as Resolved

Okey, received everything. My respect for Olymp Trade brokerage only grown cause of this. Sorry for misleading, maybe I didn't catch sth, but well, everything is resolved. Support didn't lie, I was sure It didn't till the very beginning. Have the nice day :)

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2020

Olymp Trade Customer Care's response Dear Mehul Raman, thank you for your feedback!

Our android app already has horizontal orientation. Please contact our customer care service and we will help you with this case and training materials.

We passed your idea about saving customized indicators settings to our developers.

Best regards, Olymp Trade team.

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P

Pramesh Kumar Yadav

Feb 17, 2020

Payment no credit to my account after one month

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Pramesh Kumar Yadav's reply, Feb 11, 2020

Payment no credit in my account

Olymp Trade Customer Care's response, Dec 11, 2020

Verified Support

Hello, Pramesh Kumar Yadav!

Thank you for bringing your issue to our attention. Can you please contact our service support team and give more details on your deposit issue? Our support team can be reached via e-mail: [email protected], in a live chat at our website, or in direct messages of our Facebook community: www.facebook.com/olymptradecom/ We will be happy to assist you.

Best regards, Olymp Trade team.

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I just registered and I can't find how to find Indicator for trading. I read that Olymp trade is Easy-to-work but I can't understand where to find it. I want not only add default indicators, but set-up them and customize to my own needs. As I understand, that's better to customize each indicator according to manuals.
I mean, I see some indicators, but there are no manuals about them and no other options. Can you help me with this?

+1 photos

Jan 28, 2020

Complaint marked as Resolved

Thank you! I didn't understand what I should do, but find some guides on Olymp Trade website and that's easy to apply, I will test all of this on my demo-account. Thank you once again!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

Olymp Trade Customer Care's response Hello there!

We have made a scheme of you of how to find tutorials on the platform. If any questions occur, do not hesitate to contact us.

Best regards, Olymp Trade team.

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K

K31

Jan 28, 2020

Money has not been credited to my account its been more then 15 days... Since you guys said to maximum days. Of 5 days.. please look into it

olymp trade add indicator - Comment #3637074 - Image #0

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Olymp Trade Customer Care's response, Dec 30, 2020

Verified Support

Hi, dear!

Thank you for getting in touch with us. We apologize for the late reply. Please, reach out to our service support in case any issues or questions appear. Our support team will be glad to assist you. You can contact us via e-mail: [email protected], in a live chat at our website or in a direct messages section of our Facebook community: www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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I'm interested in trading with olymp trade, however i don't understand is there any guarantee that i won't lose my money. I understand that trading is constant risk, but i believe that there will be some instruments or other things to protect my money. I know some brokers always add automatic stop-losses and traders can change them if needed, so i wonder is this function in olymp trade? I'll be so pleased if someone will give me some info.

Jan 27, 2020

Complaint marked as Resolved

Okey, I understand that I can use stop-loss and take profit and they're pre-set-up, as I understand, they are set-up in the most common limits. When placing such orders, the trader limits the amount of his profit and loss in advance. In Olymp Trade they are placed automatically, but I can customize them to fit my strategy. That's cool that Olymp Trade adds such functions, as they're extremely useful and let traders to save money in case of failure.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2020

Olymp Trade Customer Care's response Hello there!

Of course, we have the instruments which help you to ensure your trading results. You can learn how to set stop-loss here https://www.youtube.com/watch?v=5edfMWGpHCI&feature=emb_title

Feel free to contact us if you have any questions!

Best regards, Olymp Trade team.

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Hello, guys! I have a question. I was always withdrawing money and get them in 24 hours. I even write some reviews and always claimed olymp trade to be the best brokerage cause of fast withdrawals. And what i see now, that's almost 50 hours and i don't get my money yet. That's first time i need to wait so long. Can somebody explain me what's going on?!

Jan 25, 2020

Complaint marked as Resolved

Thank you, I received money. As I understand, some similar can happen sometimes and broker can't affect this in no way, that's cause of some of banking delays. It isn't bad and don't cause any problems, but I wonder why delay had appeared only that time.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2020

Olymp Trade Customer Care's response Hi, Krishna!

Withdrawals are always processed within 5 working days, depending on how loaded our financial department is. Do not worry, your funds will arrive just in time. If you'd like to, we can check your withdrawal status right now. You can write your account ID, date and amount of withdrawal and we'll provide you the information. You can write us here or in online chat, via e-mail [protected]@olymptrade.com or on Facebook https://www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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I like olymp trade because it has a convenient terminal and a lot of assets, i can analyze the market immediately, there are a lot of indicators, basically everything is good, but i do not understand why the withdrawal is not executed instantly, there is always a certain time to wait, on average, the withdrawal comes about a day, although money are immediately withdrawn from the platform, i would like to know where they are all day and why there is no immediate reaction, i do not want to wait!

Jan 21, 2020

Complaint marked as Resolved

Well, okey, thank you for answer. I also already conducted some kind of "research" and I got the banking system is a really Before, I thought SWIFT solved the bank transfer problem. But now I get the point why I don't get the money right away. After I sent a request to Olymp Trade, the broker warns the bank, and the latter using SWIFT instructs another bank to transfer the amount to my account, while the same amount is written off the broker's account. In fact, the message via SWIFT network - just an indication and movement of funds is made when transferring them to some accounts and depends on the banks.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

Olymp Trade Customer Care's response Thank you for the review!

The thing is, when you deposit, the funds are credited instantly. It happens because you make a direct payment using your card number, CVV code and another information, so your bank or payment system sees that it is you and they do not need to recheck it.

When we send money to you, your bank or other payment system check the sender, making sure that everything is secure. It takes some time for this process to be completed. Our Financial Department also needs time for processing the withdrawal requests and issuing orders to the bank/payment systems.

Best regards, Olymp Trade team.

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I

Ika Sumi

Jan 28, 2020

Dear sir,
I requested the withdrawal amount but still didn't get credited in my account yet. Please help fix my problem. Thank you.

My registered email address is [protected]@gmail.com.
Amount is 20 dollar only.

I don't understand why the withdrawal is not executed instantly - Comment #3636567 - Image #0

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Olymp Trade Customer Care's response, Dec 30, 2020

Verified Support

Hello, dear Ika Sumi!

Thank you for your feedback. We are sorry for the late reply. Kindly get in touch with our service support in case any issues or questions appear. Our support team will be happy to help you. You can contact us via e-mail: [email protected], in a live chat at our website or in direct messages of our Facebook group: www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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I don't catch is there any buttons to close all my trades at once or trades that are most risky and below parameters i have set-up.in olymp trade community i found that there are button to close all my trading positions, but i didn't find any info about how it works. Such option can be very profitable in case when market is shocked or i made some wrong predictions and want to close more than one deal and i hope olymp trade has or will add such option in the future, as it's needed so hard...

Jan 18, 2020

Complaint marked as Resolved

Ahahah, that was so clear that I think I'm dumb now :). Thanks for your answer, I really appreciate this. I doubt that my answer will reach the right person, but that's really cool that Olymp has so strong media presence and communicate with clients even on such minor issues. I already tested that button, it's really useful sometimes, so in case of some market unexpectances (like in 2008) it can be a really working way to save money. Once again, thank you for the answer!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Olymp Trade Customer Care's response Hello!

There's a feature available for Forex Olymp Trade, which you can close a deal in one click. To enable this button open the settings, as the picture shows.

The platform also provides such function as stop-loss and take-profit, which are used for additional monitoring of your trades. Observe, how to use them here: https://youtu.be/R_GySdYwKXI

Best regards, Olymp Trade team.

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I enjoy trading with olymp trade, however i don't understand how profit-level is calculated. When trading i see that some assets has profitability level 70%+ when others 80%+ and i don't understand how this is calculated or can be applied in real trading. I'm beginner, so i think that it's amount that i'll earn but i lose sometimes and my profit-level isn't as written. I'll be gratefull if you clarify that monent, cause i don't find any info about how profit is calculated...

Dec 30, 2019

Complaint marked as Resolved

Okey, so as I understand that is the number where accumulated profits will be considerably higher than losses, so following that return rate traders can choose the most profitable (in average) assets where the chance to earn is higher than the chance to lose. Of course only if you know how to trade, not trading on a random. So this is what I should always bear in mind when choosing assets to trade in order to minimize losses. Maybe that's my fault, as I always I neglect training, and I think I'll take care of everything as we go along. I'd rather spend a few days watching webinars, so that such questions do not arise in the future.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2019

Olymp Trade Customer Care's response Hello there, Omar Mahajan!

Let us make this point more clear to you. The percentage is calculated automatically by the platform.

The rate of return that you see on assets is how much you will receive with the correct forecast.

If the forecast wasn't correct, the entire transaction amount that was invested is debited from the account

Best regards, Olymp Trade team.

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Roja Chandran

Jan 6, 2020

Hi Sir/ Madam
My Name Roja I paid 30000amount for cancellation/Settlement. Unfortunately unable to continue my process(due to my father expired) Now settlement time extend hdfc officers says take settlement another time its initially so my i paid total amount 30000waste... Kindly help me

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Olymp Trade Customer Care's response, Dec 11, 2020

Verified Support

Hello, Roja Chandran!

Thank you for contacting us. Kindly address your question to our support team via e-mail: [email protected], in a live chat at our website, or in a direct messages section of our Facebook group: www.facebook.com/olymptradecom/ We will be happy to help you.

Best regards, Olymp Trade team.

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I think that's unfair that olymp trade gives me tasks i should follow. I don't know why olymp trade each day give me some tasks and i can't turn them off, so i should pay my time to them and solve them. This tasks distract me from trading and force me to take wrong decisions. I don't know, maybe for novices they're good. But not for experienced traders. Can you suggest me any solution? I don't want to pay my time on such things! I just want to trade!

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Dec 30, 2019

Complaint marked as Resolved

I can't say that I like the fact that Olymptrade aims to help newbies, but I understand, that in other hand, if I'll be such newbie, I'll be pleased with the fact, that company takes care for me and introduce such things to help me learn how to trade. Yesterday, I talked with my friend (he is only a beginner in trading) and he said that this tasks helps him to keep on trading and understand how trading works. As I understand they are unnecessary to follow, so in this way that's okey and I have no issues anymore.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

Olymp Trade Customer Care's response Hello there!

Unfortunately, tasks can not be disabled, but you can skip them as the picture shows.

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I use vpn and your trading platform takes 2-3 seconds to be launched, as well as your website. I can't understand what the problem is, but that's not good and irritates me, as i should wait each time for some seconds, before my page will be loaded. The problems occur not only when trading, but also on website when i'm browsing it for info. I don't know what the problem is - your website or vpn, but i'll be pleased if you give me clear answer, as that's not ok for me.

Dec 30, 2019

Complaint marked as Resolved

My VPN app was almost broken and after my compliacne it turned off and didn't work anymore, so I install other app and now there is no problems there. The platform is oppened in 0, 8-1, 1 sec (I checked with special utility) and orders are also executed in no more than 2-3 seconds, so I'll never open a deal in price other than desired. Sorry for that... I thought that was Olymp problem, but the problem was with my VPN :)

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2019

Olymp Trade Customer Care's response Hello there!

Many factors may influence the speed of loading such as internet speed, browser extensions, and the server you use. We can help you and investigate the situation, but we'll need more details from you. Kindly contact us in online chat, via e-mail [protected]@olymptrade.com or on Facebook https://www.facebook.com/olymptradecom/ We will help you!

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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