Olymp Trade Complaints & Reviews

It seems to me that every person who starts trading can not always understand the consequences that this case may have. Because at first you trade just with interest, you want to find something that will bring you great money, and then you realize that you just can't not trade, you think about it all the time, i'm a real fan of trading and olymp trading, i think that's the only thing that makes sense to me. But why in olympus trade they just don't let me relax, they constantly publish some new strategies, analytics, and i can't make a day off, i constantly find something and have to work. Why such a pace?

Mar 28, 2020

Complaint marked as Resolved

You know, I just raised the bar too much, obviously, the fact that so much information is given here is only a plus. I must be the one who's overworked. Honestly, to get back to normal, I decided to take a two-week break. So I'll see you in April. I think it'll be good for me.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2020

Olymp Trade Customer Care's response Thank you for the review!

We are glad that you appreciate our platform so much and are keen on trading. We understand your desire to slow down, but financial market doesn't wait and relax. That's why trading is about being up-to-date, so one have to monitor the latest news and events and adapt the trading strategy to current conditions.

Sunday and Saturday are international stock exchange rest days. We advise you to plan your trading according to this, so you could have your time to distract. If you have any questions, please feel free to contact us, we are open to communicate!

Best regards, Olymp Trade team.

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R

Rakeshnagda

Nov 15, 2020

I'm diposit money 10$ in my trading account 14/11/20. via upi but after 26 hr my money is not add in my libe account.very bad service.
my account id is [protected]
rakesh kumar nagda
[protected]

trading and life - Comment #3763258 - Image #0

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Olymp Trade Customer Care's response, Dec 11, 2020

Verified Support

Hello, dear Rakeshnagda!

Thank you for getting in touch with us. We have contacted our support service to get the latest updates on your issue. According to the information in our system, your deposit of 10$ was successfully added to your live account on 18-11-2020. Please, reach out to us if you need any further assistance.

Best regards, Olymp Trade team.

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For me personally, my understanding of the market has evolved over a long period of time and i have had to spend a lot of time finding exactly what can help me. And then it became popular among brokers to provide their own analytics and training materials, and this is a very good approach. Olymp trade was no exception to the rule. There is quite a lot of information that you can use. But why is this information available to everyone, i mean that someone is working with several hundred capital and i have invested more than 10 thousand dollars and we both have access to the whole range of webinars, why is there no division?

+1 photos

Mar 31, 2020

Complaint marked as Resolved

No need for equal conditions for clients it is certainly good, just many brokers set such rules and it brings them more money. I must be outraged precisely because I am among those who work with a lot of capital. But I can't deny that these webinars bring me a lot more money. I don't think that was a claim, I just want to get more knowledge, I like trading even very much, it's just sometimes it seems that I miss something important...

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2020

Olymp Trade Customer Care's response Hello and thanks for the review!

We have recently introduced new privelege system, which allows some users an access to classified materials. The status includes improved trading conditions, consultations with analysts, trading signals and strategies, exclusive webinars and training in technical analysis. The combination of these tools can make trading more successful.

You can read more about statuses on the platform here https://olymp.ink/35SjvBl

Feel free to ask any questions!

Best regards, Olymp Trade team.

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Basically, i can't say that i have some colossal experience, because i have been trading for about two years, but at first i spent a minimum amount of time on it, because i thought it was some game in which my winnings are 50/50, in the format of luck / bad luck. But then i started to form a more holistic view of trading. At olymp i started to work at once and i am extremely satisfied with it, i am satisfied with everything, it helps to withdraw money without problems if there are any problems. I would also like to be able to start not with $10, but with the amount that will be even more accessible.

Mar 19, 2020

Complaint marked as Resolved

No, I was no longer talking about those who are just starting, want to try with one or two deals just to test the terminal. Although I agree it's not safe when there's no free margin. And with a cent turnover, a broker just can't make any money. I was just thinking, but it's good that the company's employees respond to it, my words could really confuse someone.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Olymp Trade Customer Care's response Thank you for the feedback, dear Himesh! We appreciate your review. Speaking about the minimal deposit amount, it was chosen so that everyone could start trading without having huge amounts to invest.

Best regards, Olymp Trade team.

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My arn 74295550062002130154101
I need details of my funds
Is really olymp trade is an working application
I lost hopes because i didn't receive my money even after 10 days
I request you please slove my problem as soon as possible because i need money urgently
I hope you will solve my problem and satisfy every one
I trust your site so i'm complaining here.

Apr 16, 2020

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Olymp Trade Customer Care's response Hello there, dear Madas Bharadwaj!

We understand your desire to receive funds as quickly as possible, but our company does not affect the speed of processing the transfer after the funds are withdrawn from the platform.

To get the full reference to track your money transaction, contact us 14 days after withdrawing funds from the platform and provide a full bank statement.

We hope that the funds will arrive as soon as possible!

Best regards, Olymp Trade team.

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Have always been satisfied woring with olymp. But the other day, for the first time in a few months, i faced this moment, i had a slippage on my long position on a stop exit. I can't say that the platform hanged or anything, simply there was a big move down on jpyusd. I later looked in the calendar, there was some news release at that moment, but still, i'm not used to slippages and i totally object having those. The news wasn't that big, am i not right?

+1 photos

Mar 22, 2020

Complaint marked as Resolved

Frankly speaking, after this review I started monitoring information about slippage and I was surprised by the fact that this is firstly a normal situation, and secondly, that on many other sites this situation happens much more often. So yes, there is really nothing to worry about. I was just worried...

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Olymp Trade Customer Care's response Hello there!

Thanks for the review!

Three bulls means that the news is important and may inflience the market situation signifucantly. News are ranged from 1 to 3 bulls depending on the importance of the event.

Best regards, Olymp Trade team.

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I have been trading at olymp trade for quite a long time and i can say that during this time i have checked my broker on various parameters, which were important for me during the trading process. I think that they have done a good job of making the trade convenient and in the necessary dynamics, besides, there are a lot of assets, which are periodically supplemented by my observations, it is a good sign, it means that the broker is developing and gives new opportunities. But i do not really like the fact that there is an elaboration of bonuses here, the company could support its traders anyway.

Mar 15, 2020

Complaint marked as Resolved

Ahh, can I dream? I didn't want it to look like a claim in any way, it's more like what I want to see as a client. On the other hand, it makes sense that the company can't just give its money away.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2020

Olymp Trade Customer Care's response Thanks for the feedback!

We are glad that you like the platform.

Bonuses are a kind of a sаfety bag that helps trader complete a trading plan when they're out of real funds. It's a special offer from the company and we advise traders not to get overexcited with getting bonuses. It's better to pay attention to educational materials and practice.

Best regards, Olymp Trade team.

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I've been trading at olymp for quite a long time and i'm completely satisfied with this cooperation, because it was here that i really managed to reach my potential, which before was just wasted. I like the fact that there are a lot of indicators and other instruments, which can be safely used in everyday trading. This is a good solution, taking into account that everyone can only count on their own strength. So, yes, i am satisfied, but there is a question - who knows why the status of a vip is counted with such a small amount, because everywhere you have to invest tens of thousands, and it's easier here somehow.

Mar 12, 2020

Complaint marked as Resolved

Well, in general yes, the claim was for nothing, in fact I hadn't thought before that olymp cooperates with different countries and different financial situations, so the VIP status here is quite accessible. In general, it's nice to know that almost everyone can become a VIP and get an amazing service from the company...

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2020

Olymp Trade Customer Care's response Hi there!

Recently we've improved the system and now we have different trading statuses.

If you have made at least one deposit on the platform, your account obtains the status Starter. If you have replenished your account for more than $ 500, the account's status becomes Advanced. If you have deposited more than $ 2000, you receive an Expert status (this is also the new name of our usual VIP status).

You can read more about statuses on the platform here https://olymp.ink/35SjvBl

And don't hesitate to ask any questions!

Best regards, Olymp Trade team.

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On fpa it was written that olymp trade is regulated by finacom, but there's no regulation info about website. When i launch olymptrade.com, there's nothing, only trading platform and i didn't find any info about brokerage regulations, no single word about finacom. I tried trading with olymp trade and really enjoyed it, but no regulations is so disappointingly, really. I thought i can trust this brokerage, but no! All trusted websites write that olymp trade has strong finacom regulation and olymp trade has no info about, only trading platform!

Feb 29, 2020

Complaint marked as Resolved

There's another tab on Olymp Trade website with info about brokerage and I found official info about Finacom, even a document. Okey, now I can trust Olymp Trade even more!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2020

Olymp Trade Customer Care's response Greetings!

Please, observe the information on this page https://olymptrade.com/regulation

Hope it will ensure our reliability for you ☺

Feel free to contact us if there are still any questions!

Best regards, Olymp Trade team.

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I made first time withdrawal and there were written that withdrawal is performed within 24 hours! There's already 38 hours that i waited for it, but i don't get them still! How much i should wait to get my money? I don't know why this happens and what i should to think! I feel myself like as i never receive my money and i'm so stressed out! Thanks for broken promises...

Feb 29, 2020

Complaint marked as Resolved

Money already came, sorry, it takes 3 days, I was contacted by Olymp Trade support and they explained me that withdrawal depends on bank system, as it should proceed my payment!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2020

Olymp Trade Customer Care's response Hi, dear and sorry for delayed response!

Actually, 24 hours is an average process time. Withdrawals are carried out within 1-5 working days. You can always check your withhdrawl status in your dashboard or via or support team. Have a successful trading!

Best regards, Olymp Trade team.

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R

Rijo Jose Thekkiniyath

Mar 3, 2020

15.02.2020 In this date at 30 $ my account has been withdrawn but this amount has not been my account

olymp trade long-waiting time - Comment #3655914 - Image #0

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Olymp Trade Customer Care's response, Dec 11, 2020

Verified Support

Hello, Rijo Jose Thekkiniyath!

Thank you for letting us know about your issue. Kindly contact our support team in any convenient way, via e-mail: [email protected], in a live chat at our official website, or in direct messages of our group: www.facebook.com/olymptradecom/ We will help you!

Best regards, Olymp Trade team.

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In olymp trade info it was said that there is economic calendar, that contains info about all economic events so i can check them fast. I registered there and already made significant deposit and what i see? Look in the attached screenshot? Is it all events? No! That's only events in brazil? Why i need brazilian news? I need indian, us and japan but there are no such news, so i still need to use another economic calendar from another website. Okey, that's not hard for me, but why u lie in your info that i can use your economic calendar with a lot of info?

+1 photos

Feb 28, 2020

Complaint marked as Resolved

Coming again to deliver what I've found. If in short - there's a list of countries and you can choose these one, you want to see news for. Okay, I admit, that was my fault... I, somehow, choose Brazil only and got disoriented cause of this. Olymp trade, please, accept my deepest apologies, I shouldn't call you a liers, but, i hope, traders will understand me... Trading, I'm getting nervous and so on...

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2020

Olymp Trade Customer Care's response Thanks for reaching out!

Please, use "Filters" option to set your economic calendar. Attachments will help you:

Best regards, Olymp Trade team.

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Nice broker with no metatrader trading platform, i registered there, but there's no metatrader lol! Some kind of their own platform and it's impossible to trade and i should withdraw my money now or what?! I read so much positive reviews about this brokerage and now discovered there's no metatrader! What can i do? Just withdraw my money and find another brokerage? I like olymp trade, by trading conditions it's one of the best, but i simply can't trade with no metatrader!

Feb 27, 2020

Complaint marked as Resolved

No problems, pardon me! Maybe I was blind, there is Metatrader and people can choose platform they like the most. I'll already downloaded Metatrader and it works! It's cool, I never see brokerage that offers two platforms to choose before. Love, calm and trade guys!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2020

Olymp Trade Customer Care's response Hello there!

Don't worry, we'll guide you through.

To access MT4, you will need to receive a login, create a password and download the terminal installation file. To do it:
• Go to metatrader.olymp trade.com,
• Log in using your Olymp Trade account, and sign up if you have not registered on the platform before.
• Select the currency of the trading account, create a password and click "Open Account".

If everything goes well, you will receive the necessary data to use the MT4.

Download the terminal file for Windows or macOS, and install the program. If you want to enter the web version, click Web. Mobile apps are available via direct links on the App Store and Google Play.

If you use application, open it and select "New Account", then "Connect an existing account", and then enter the server name in the search box—OlympTrade-Live. Then you need to enter a username, a password and click "Login".

If you're going to trade on PC, after launching the terminal, you will see a window where you will need to select the trading server. Select OlympTrade-Live if you want to log in to your live account. If you want to trade in demo mode, select Olymp-Trade-Demo. Then click "Next." Select "Existing trade account". Enter the MetaTrader 4 login and password and click “Finish”. To log in, use the digits you will see next to the “Log in” button. If you don’t remember the password you entered when creating your account, change it.

You will know that the authorization has been successful when you hear a sound signal, and the open charts will begin to show the current prices.

Best regards, Olymp Trade team.

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Address: 8 C and D ABAD NEW DALE APARTMENTS, VADAVATHOOR, Kottayam, Kerala, 686010

Payout 51926461 amount 5.00usd arn 75332990035002087119150

22:43

Payout 51926461 amount 10.00usd arn 75332990035002087123913

22:43

Payout 52448061 amount 20.00usd arn 75332990044002100402400

I did not recieve these three withdrawals in my bank account and the arn is showing invalid

12 february 2020
11:06:18
Payout
Request no.[protected]
Bank cards
*1640
-20.00
06 february 2020
19:58:20
Payout
Request no.[protected]
Bank cards
*1640
-10.00
03 february 2020
16:48:20
Payout
Request no.[protected]
Bank cards
*1640
-15.00
This is the transaction history
The call centers just hang up the calls and the arn they provided are invalid too

Please resolve this complaint

Mar 23, 2020

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2020

Olymp Trade Customer Care's response Hello there!

Please, specify your account ID and send us an official bank statement from 03/02/2019 until today via e-mail, so we can request references to trace your withdtrawal transactions.

Best regards, Olymp Trade team.

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D

Divit Thakur

Mar 9, 2020

I think there's problem with your bank, as Olymp Trade made a payout. You should connect with bank and ask them, I think there's some problem with correspondence accounts.

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S

Soham Oyir

from Mumbai, Maharashtra

Mar 18, 2020

So what's up? Seems your bank has troubles, Olymp said you clear instruction what to do, seems everything clear. Just follow instructions and I'm 100% sure everything will be resolved and OT will help you. I have the same trouble and Olymp support service have helped me to go through such difficulties.

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I am satisfied with everything in olymp trade and i can say that it is one of the brokers to whom you can entrust your capital. There are a lot of assets represented here, this is of course a big plus and i was able to build an action plan that really works for me. But one thing i can't understand is why there are no cent accounts here. Yeah, there's a lot of loyalty here, and you can do small deals. But there's still something more interesting to offer. It's not gonna make any money, but it's gonna be a training session. And also why no bonus for smallest deposits?

Feb 20, 2020

Complaint marked as Resolved

I must have been mistaken, Olymp has got $10 depos, which is fair enough, as you can regulate the risk yourself. $1 min risk is good enough I believe.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Olymp Trade Customer Care's response Fakaruddin Gandhi, hello there!

Thanks for the detailed review of our trading platform. You can choose dollar and euro as a currency of your account. These are the most popular currencies. You can deposit in national currency, the funds will be automatically converted into the account currency, and during the withdrawal back into the currency of your card.

We provide each trader demo-account for free which you can use for training, so there's no need to create account in cents. The chart for demo and real accounts is the same.

Best regards, Olymp Trade team.

Verified Support

Feb 18, 2020

Olymp Trade Customer Care's response Fakaruddin Gandhi, hello there!

Thanks for the detailed review of our trading platform. You can choose dollar and euro as a currency of your account. These are the most popular currencies. You can deposit in national currency, the funds will be automatically converted into the account currency, and during the withdrawal back into the currency of your card.

We provide each trader demo-account for free which you can use for training, so there's no need to create account in cents. The chart for demo and real accounts is the same.

Best regards, Olymp Trade team.

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Just telll me why??? I replenished my account with my friend's credit card and then you're manager asked me to confirm the card is mine and than, when i said that i don't never make deposit with my own credit card, my account was blocked. I get my funds, but then olymp trade just blocked my account "for violation of rules"??? Where is it written i can't make deposits with all methods i like??? This account had my trading history and now everything is ruined call of so-called rules!!! Just tell me, is it my obligation to read rules??? If i don't know about rules than they can't be applied to me!!! That's an axiom!!!

Feb 20, 2020

Complaint marked as Resolved

I didn't look this from such point... Maye, in this case you're even right. It's better to require additional repleneshing and maybe one day that will save some of my funds. I really beliebe that there will be never such situation, but it's good to know, really. Sorry for my excesive emotionality, I didn't think forward when I was writing.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2020

Olymp Trade Customer Care's response Dear Zahir Varughese, we understand your emotions and state of mind. It is a very frustrating kind of situation, we totally understand this.

But we must note that each trader reads and agrees with the rules of work on our platform before start trading. If some points of the rules are not entirely clear, our support team will always give an answer and help to figure it out.

You can make a deposit with all available payment methods., but they must belong to you, and not to third parties.

We value clarity and understanding of our relations with traders. If anyone has questions, we are always open to help them.

Best regards, Olymp Trade team.

Feb 20, 2020

Updated by Zahir Varughese I didn't look this from such point... Maye, in this case you're even right. It's better to require additional repleneshing and maybe one day that will save some of my funds. I really beliebe that there will be never such situation, but it's good to know, really. Sorry for my excesive emotionality, I didn't think forward when I was writing.

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I was always opening instant deals, but recently reached the info that there are delayed orders, that may be also convenient and beneficial. It's really easy to set the delayed order that will run well the price will reach particular quote. However, i don't understand what's the thing is going with stop-losses and take proftits. As i understand, there is pre-set stop-loss and take profit, that's used for all deals, but when i open delayed order, the gaps are empty. So what's this about and why stop-loss don't work with such order-type? I attached the screen shot as well.

+1 photos

Feb 18, 2020

Complaint marked as Resolved

GG :) I was so dumb in this case. Okey, that's just window when I can choose other stop-loss, if I don't do this, standard stop-loss will be applied. Sorry, for my misleading :)

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

Olymp Trade Customer Care's response Dear Jamshed Chad,

in pending trades stop loss and take profit fields must also be active. You can set the needed level of each of the orders by clicking on the field and entering the necessary amount there.

Please contact us and we will help you! You can contact us:
- via e-mail [protected]@olymptrade.com
- in live chat at www.olymptrade.com
- in direct messages of our group www.facebook.com/olymptradecom/
We will be very grateful for the update about your issue.

Best regards, Olymp Trade team.

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I've made a deposit with skrill and withdrawals also all the time, but now i want to get my money on my banking card, but i simply can't do that! I don't understand what's going on and why i can't take my money with the way i want. I simply don't see the banking card withdrawal option, as well as any other. There is skrill only. I hope that it's just lag, but i don't understand why it appears?

Feb 12, 2020

Complaint marked as Resolved

Well, I catched what's going on. As I understand, this restriction is made for people's funds safety. I don't like this as a trader now, but I'm sure that if I face some hacking, I'll be appreciated. To unlock bank card I just made deposit of $10.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

Olymp Trade Customer Care's response Hello there!

Withdrawals of funds is made only to the sources which you used for making a deposit. To be able to withdraw funds to your card you need to make a deposit with it, first. Pay attention that withdrawal amount is divided proportionally to the payment sources. This is a peculiarity of the payment process. So if you want to withdraw all the available funds to one source, you may have to create more than one request.

Best regards, Olymp Trade team.

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Hi, i'm new to olymp trade and i can't find any info about how to delete or edit indicator, there is only icon with explanation about indicator so i can learn what it is, but don't how to manage it. I will ad a screenshot of my trading platform, maybe my browser is lagging?? I enjoy olymp trade trading platform but that's a hell, i can't change my strategy for some reason, plz help me, i'll be so appreciated...

+1 photos

Jan 31, 2020

Complaint marked as Resolved

I think this button are so small and that make them not so convenient to use, however the process of customization or deleting is clear and easy. I hope you will launch option to make this buttons bigger...

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2020

Olymp Trade Customer Care's response Hello there, Bijoy and welcome on board!

We will guide you through with great pleasure. Right next to each indicator there are options to edit or delete it. Please, see the first screenshot. To learn more about indicators use the "Help" section (second attachment).

Best regards, Olymp Trade team.

Verified Support

Jan 28, 2020

Olymp Trade Customer Care's response Hello there, Bijoy and welcome on board!

We will guide you through with great pleasure. Right next to each indicator there are options to edit or delete it. Please, see the first screenshot. To learn more about indicators use the "Help" section (second attachment).

Best regards, Olymp Trade team.

Verified Support

Jan 31, 2020

Olymp Trade Customer Care's response Thank you for the feedback regarding button size, we'll transfer it to the developers!

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I don't want why your mobile app doesn't have horizontal orientation. For trading that's extremely important, as quotes are much better displayed. Your mobile app is of high funtionallity, but adsence of such useful feature seems extremely strange.
Also, i can't find an info about education your mobile app.
I think it also can be useful to save customized indicators settings, as i think people like me can trade different assets but with the same strategy will find this useful.

Jan 30, 2020

Complaint marked as Resolved

Okey, received everything. My respect for Olymp Trade brokerage only grown cause of this. Sorry for misleading, maybe I didn't catch sth, but well, everything is resolved. Support didn't lie, I was sure It didn't till the very beginning. Have the nice day :)

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2020

Olymp Trade Customer Care's response Dear Mehul Raman, thank you for your feedback!

Our android app already has horizontal orientation. Please contact our customer care service and we will help you with this case and training materials.

We passed your idea about saving customized indicators settings to our developers.

Best regards, Olymp Trade team.

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P

Pramesh Kumar Yadav

Feb 17, 2020

Payment no credit to my account after one month

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Pramesh Kumar Yadav's reply, Feb 11, 2020

Payment no credit in my account

Olymp Trade Customer Care's response, Dec 11, 2020

Verified Support

Hello, Pramesh Kumar Yadav!

Thank you for bringing your issue to our attention. Can you please contact our service support team and give more details on your deposit issue? Our support team can be reached via e-mail: [email protected], in a live chat at our website, or in direct messages of our Facebook community: www.facebook.com/olymptradecom/ We will be happy to assist you.

Best regards, Olymp Trade team.

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I just registered and I can't find how to find Indicator for trading. I read that Olymp trade is Easy-to-work but I can't understand where to find it. I want not only add default indicators, but set-up them and customize to my own needs. As I understand, that's better to customize each indicator according to manuals.
I mean, I see some indicators, but there are no manuals about them and no other options. Can you help me with this?

+1 photos

Jan 28, 2020

Complaint marked as Resolved

Thank you! I didn't understand what I should do, but find some guides on Olymp Trade website and that's easy to apply, I will test all of this on my demo-account. Thank you once again!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

Olymp Trade Customer Care's response Hello there!

We have made a scheme of you of how to find tutorials on the platform. If any questions occur, do not hesitate to contact us.

Best regards, Olymp Trade team.

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K

K31

Jan 28, 2020

Money has not been credited to my account its been more then 15 days... Since you guys said to maximum days. Of 5 days.. please look into it

olymp trade add indicator - Comment #3637074 - Image #0

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Olymp Trade Customer Care's response, Dec 30, 2020

Verified Support

Hi, dear!

Thank you for getting in touch with us. We apologize for the late reply. Please, reach out to our service support in case any issues or questions appear. Our support team will be glad to assist you. You can contact us via e-mail: [email protected], in a live chat at our website or in a direct messages section of our Facebook community: www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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I'm interested in trading with olymp trade, however i don't understand is there any guarantee that i won't lose my money. I understand that trading is constant risk, but i believe that there will be some instruments or other things to protect my money. I know some brokers always add automatic stop-losses and traders can change them if needed, so i wonder is this function in olymp trade? I'll be so pleased if someone will give me some info.

Jan 27, 2020

Complaint marked as Resolved

Okey, I understand that I can use stop-loss and take profit and they're pre-set-up, as I understand, they are set-up in the most common limits. When placing such orders, the trader limits the amount of his profit and loss in advance. In Olymp Trade they are placed automatically, but I can customize them to fit my strategy. That's cool that Olymp Trade adds such functions, as they're extremely useful and let traders to save money in case of failure.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2020

Olymp Trade Customer Care's response Hello there!

Of course, we have the instruments which help you to ensure your trading results. You can learn how to set stop-loss here https://www.youtube.com/watch?v=5edfMWGpHCI&feature=emb_title

Feel free to contact us if you have any questions!

Best regards, Olymp Trade team.

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