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Olymp Trade Complaints & Reviews

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Updated: Jun 15, 2026
Complaints 1563
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1149
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Ajay Mahabir
Apr 21, 2020
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Every time i start thinking finally, now it's all over, olymp starts implementing new changes. I'm so tired of this. Your profile settings have moved from left to right, your status is no longer vip, it's called expert now, please check out olymp forex trading via mt4. Can they finally calm down and stop changing all these things one after another! It's ok when its all about implementing new tools and indicators, but i don't like looking for new locations of my settings and stuff like that.
Apr 29, 2020
Complaint marked as Resolved 
Well, I'm really the kind of person who gets used to something and any change leads to the fact that I need to get used to it again and I'm wasting my time on it. I've expressed my emotions, I guess it really doesn't make such a huge difference. Especially since it's such trifles against the background of how much useful the company gives its clients.
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2020
Olymp Trade Customer Care's response Hi, dear!

We understand exactly how you feel, because employees have to get accustomed to new changes, too. We are constantly making the platform more convenient for users. New implements are made only after several tests, and we check the users' feedback along the way. Please, take some time and try trading on demo for a while. We are sure, you'll appreciate the new interface and improved platform performance. Your trading will surely become even more pleasant!

Best regards, Olymp Trade team.
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    PARTHIPAN GUNASEKARAN
    Apr 16, 2020
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    Address: India

    Hi... On 16/02/20 olymp trade has duducted rs.2294 from my bank account without any authentication or authorisation. Immediatly i spoke to olymp trade customer support and they said that we will ask our finance team to check on this..

    Similarly i called my bank and checked about transaction where they advised that olymp trade terms and conditions includes that "olymp trade can duduct amount without any authorisation from customer account". No otp or 3d pin required.

    This is really strange and i am waiting for olymp trade finance team update. If i not get any update within 24 hrs, i have to block my debit card as well deactivate my olymp trade account
    Id:58853811
    May 18, 2020
    Complaint marked as Resolved 
    Olymp Trade customer support has been notified about the posted complaint.
    Verified Support
    Apr 17, 2020
    Olymp Trade Customer Care's response     Hello, dear!

    Thank you for reaching out. We've studied your request to our support team.

    The situation that happened to you is called overdraft. It may happen when your bank sees the transaction from us as your payment instead of ours. Usually, the deducted amount is credited back to your bank account within 5 working days. Sir, we are kindly asking you to wait and contact us if you do not receive the funds.

    Please, do not worry and don't hesitate to contact us if you have any questions!

    Best regards, Olymp Trade team.
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      Vignesh Madhu
      Apr 15, 2020
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      I had made a withdrawal of 63.33$ which was said that olymptrade has deposited to my vank account via oct method. But I have not yet recieved the money and they are not providing me the swift copy of the transaction
      Aug 8, 2021
      Complaint marked as Resolved 
      Verified Support
      Aug 26, 2020
      Olymp Trade Customer Care's response       Hello, Vignesh Madhu!

      Thank you for letting us know know about this situation. Can you kindly provide us with you account ID number? We would be happy to assist and pass your complaint to our support service.

      Best regards, Olymp Trade team.
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        DR 67
        Apr 14, 2020
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        I have recently updated two factor authentication by google authenticator app and unknowingly i have uninstalled the app and i have lost the backup code and there is no way i can login to my account. So please help me with this issue as there is a email address and phone number i have updated try to recover my account through any one of those. And the website of olymp trade does not have any option to recover my account and also there is no customer support. Olymp trade does not give me any option to recover my account and they can use my mobile number instead of two factor authentication
        Apr 15, 2020
        Complaint marked as Resolved 
        support approached me and resolved the issue
        Olymp Trade customer support has been notified about the posted complaint.
        Verified Support
        Apr 15, 2020
        Olymp Trade Customer Care's response         Hi there!

        Sorry to come late for help. For the future questions, feel free to contact us on Facebook https://www.facebook.com/olymptradecom/, via e-mail [protected]@olymptrade.com of in online chat. Our team will come for help!

        Best regards, Olymp Trade team.
        View replies
        Please I need help to enable me log into my account.
        I lost my phone and whenever I want to log into my account, I am prompted to provide the 2FA code which I can no longer access.
        Please, help me to gain access to my account. I've my email, password and phone number I used in opening my account.
        Thanks
        Reply
        Olymp Trade Customer Care's response, Feb 2, 2021
        Verified Support
        Hello there!

        Thank you for letting us know about your issue. Kindly contact our support team so our specialists can help you with restoring access to your account.

        You can get in touch with us in any convenient way:
        - in a live chat at https://rebrand.ly/olymptrust
        - in direct messages of our Facebook community: www.facebook.com/olymptradecom/
        - via e-mail: [email protected]

        We will be happy to help you.

        Best regards, Olymp Trade team.
        I can't sync my Olymp trade account to google authenticator. Everytime I login it blink to give authenticator passcode which I lost due to uninstalling authenticator app. Pls help me out to open my trading account.
        Reply
        I can't sync my Olymp trade account to google authenticator. Everytime I login it blink to give authenticator passcode which I lost due to uninstalling authenticator app. Pls help me out to open my trading account.
        Reply
        Olymp Trade Customer Care's response, Sep 22, 2021
        Verified Support
        Hello dear, Sanchit1908!

        Thank you for letting us know about your issue. Please, contact our support team on the website or write to us in a Facebook community: www.facebook.com/olymptradecom/. This is necessary so that our support service team members can help you solve your situation quickly.

        Best regards, Olymp Trade team.
        I have updated two factor authentication by google authenticator app and unknowingly i have deleted the app and i have lost the backup code now i cannot login to my account. Kindly help me with this issue as there is a email address and phone number i have updated try to recover my account through any one of those. And the website of olymp trade does not have any option to recover my account and also there is no customer support. Olymp trade does not give me any option to recover my account and they can use my mobile number instead of two factor authentication.
        Reply
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          Snapay care
          Apr 10, 2020
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          Resolved

          Address: Patna patliputr

          Olymp Trade customer care helpline number [protected]
          Aug 8, 2021
          Complaint marked as Resolved 
          Verified Support
          Aug 26, 2020
          Olymp Trade Customer Care's response           Hello there!

          Thank you for taking the time to leave a review. Please specify, how can we help you? If you need any assistance, our support service can be reached via e-mail: [protected]@olymptrade.com, in a live chat at www.olymptrade.com or in direct messages of our group www.facebook.com/olymptradecom/

          Best regards, Olymp Trade team.
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            Saurav Bardhan
            Apr 3, 2020
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            I withdrew $30 from my Olymp Trade account and the amount has been deducted from the account.
            But the amount is yet to be credited in my personal bank account connected with the Olymp Trade account.

            Olymp Trade Profile ID : 52010911
            Request No :[protected]
            Aug 8, 2021
            Complaint marked as Resolved 
            Verified Support
            Aug 26, 2020
            Olymp Trade Customer Care's response             Hi, Saurav Bardhan!

            Thank you for bringing this up. The amount has already been processed from our end. Our support team provided you with an ARN number, it can be used to track the withdrawal of funds in your bank. If there's anything else we can do to help, please let us know.

            Best regards, Olymp Trade team.
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              Terence Meyer
              Apr 1, 2020
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              Address: 7140

              I opened an olymph trade account and did a deposit straight away with a skrill ewallet. The deposit was successful and my deposit reflected with my 30$ bonus. I logged out of my account. I did not receive a welcome and confirmation email as per normal. When i tried to log in again, it said the email and password were incorrect. I re - registered and upon opening the new platform, to my surprise there were no funds in the account. I have spoken to 2 online consultants and they say no deposit was made. I have sent through a screenshot of proof of payment and they say a task has been opened for the financial department and the problem will be resolved within 24hrs. I have sent through numerous emails with proof of payment to the support and financial division but have got zero responds from anybody!!! It is very frustrating and unprofessional. Proof of payment should verify a deposit to inlustris pty account. Please help!!!
              Apr 6, 2020
              Complaint marked as Resolved 
              The claim department are very diligent and helpful, thank you so much Olymp trade
              Olymp Trade customer support has been notified about the posted complaint.
              Apr 01, 2020
              Updated by Terence Meyer               I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
              Apr 01, 2020
              Updated by Terence Meyer               I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
              Apr 01, 2020
              Updated by Terence Meyer               I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
              Apr 01, 2020
              Updated by Terence Meyer               I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
              Apr 01, 2020
              Updated by Terence Meyer               I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
              Verified Support
              Apr 01, 2020
              Olymp Trade Customer Care's response               Hi, dear Terence!

              Kindly provide your e-mail or ID on the platform so we could identify you and update you with the current status of the request to financial department.

              Best regards, Olymp Trade team.
              Apr 01, 2020
              Updated by Terence Meyer               Hi, my platforrm ID is 57835901 and my email is as follows [protected]@gmail.com

              would you like proof of payment aswell?
              Apr 01, 2020
              Updated by Terence Meyer               Hi, my platforrm ID is 57835901 and my email is as follows [protected]@gmail.com

              would you like proof of payment aswell?
              Verified Support
              Apr 02, 2020
              Olymp Trade Customer Care's response               Don't worry, Terence, our team is investigating your issue! The number of the request to Financial department is 153371. We will update you as soon as we get any news regarding your deposit. It must have stucked somewhere in the payment process, we're on it.

              Best regards, Olymp Trade team.
              Apr 02, 2020
              Updated by Terence Meyer               thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
              Apr 03, 2020
              Updated by Terence Meyer               thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
              Apr 03, 2020
              Updated by Terence Meyer               thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
              Apr 03, 2020
              Updated by Terence Meyer               thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
              Apr 03, 2020
              Updated by Terence Meyer               thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
              Apr 03, 2020
              Updated by Terence Meyer               thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
              Apr 03, 2020
              Updated by Terence Meyer               thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
              Apr 03, 2020
              Updated by Terence Meyer               thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
              Verified Support
              Apr 03, 2020
              Olymp Trade Customer Care's response               Thank you, dear! We are happy to help. We'll be very glad if you mark the complaints as resolved! And don't hesitate to contact us in the future!
              Apr 05, 2020
              Updated by Terence Meyer               hello

              nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
              Apr 05, 2020
              Updated by Terence Meyer               hello

              nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem. please check again.
              Apr 05, 2020
              Updated by Terence Meyer               hello

              nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
              Apr 05, 2020
              Updated by Terence Meyer               hello

              nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
              Apr 05, 2020
              Updated by Terence Meyer               hello

              nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
              Apr 06, 2020
              Updated by Terence Meyer               My issue has NOT been resolved yet, please double check my account and update me if possible asap
              Apr 06, 2020
              Updated by Terence Meyer               hello

              nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
              Apr 06, 2020
              Updated by Terence Meyer               hello

              nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
              Apr 06, 2020
              Updated by Terence Meyer               hello

              nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
              Apr 06, 2020
              Updated by Terence Meyer               hello

              nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem
              Apr 06, 2020
              Updated by Terence Meyer               Thank you Olymph trade, the problem has been rectified!!!
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                Terence Meyer
                Mar 31, 2020
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                Address: 7140

                I made a deposit into my olymph trade account using a skrill ewallet service. On registering my new account i made a deposit and recieved a bonus aswell. All funds reflected in my new account and i was happy. I logged out of the account and later on tried to log in again with no sucess, i re registered the new account and spoke to one of there online consultants. I provided proof of payment and was reassured the problem would be rectified within 24hrs. Nobody is responding to emails to rectify the problem. They are just avoiding me.
                Olymp Trade customer support has been notified about the posted complaint.
                Apr 01, 2020
                Updated by Terence Meyer                 I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
                Apr 01, 2020
                Updated by Terence Meyer                 I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
                Apr 01, 2020
                Updated by Terence Meyer                 I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
                Apr 01, 2020
                Updated by Terence Meyer                 I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
                Apr 01, 2020
                Updated by Terence Meyer                 I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.
                Verified Support
                Apr 01, 2020
                Olymp Trade Customer Care's response                 Hi, dear Terence!

                Kindly provide your e-mail or ID on the platform so we could identify you and update you with the current status of the request to financial department.

                Best regards, Olymp Trade team.
                Apr 01, 2020
                Updated by Terence Meyer                 Hi, my user ID is 57835901 and my email is as follows [protected]@gmail.com
                Apr 03, 2020
                Updated by Terence Meyer                 thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
                Apr 03, 2020
                Updated by Terence Meyer                 thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
                Apr 03, 2020
                Updated by Terence Meyer                 thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou
                Verified Support
                Apr 03, 2020
                Olymp Trade Customer Care's response                 Hi, dear! According to the information we received, the payment is credited today, 03.04. Please, check your account!
                Apr 05, 2020
                Updated by Terence Meyer                 hi

                i have checked my live account and it has not been credited yet. please check again and update me asap.
                Apr 05, 2020
                Updated by Terence Meyer                 my account has NOT been credited yet
                Apr 05, 2020
                Updated by Terence Meyer                 hi

                i have checked my live account and it has not been credited yet. please check again and update me asap.
                Apr 05, 2020
                Updated by Terence Meyer                 hi

                i have checked my live account and it has not been credited yet. please check again and update me asap.
                Apr 06, 2020
                Updated by Terence Meyer                 hi

                i have checked my live account and it has not been credited yet. please check again and update me asap.
                Apr 06, 2020
                Updated by Terence Meyer                 hi

                i have checked my live account and it has not been credited yet. please check again and update me asap.
                Apr 06, 2020
                Updated by Terence Meyer                 hi

                i have checked my live account and it has not been credited yet. please check again and update me asap.
                Apr 06, 2020
                Updated by Terence Meyer                 hi

                i have checked my live account and it has not been credited yet. please check again and update me asap.
                Apr 06, 2020
                Updated by Terence Meyer                 i have sent numerous emails to the claim department, they have askd me for my skrill wallet email, which i provided yesterday and nobody has got back to me. in the above replies you guys have said my account has been credited. my live account still hows 0.00. please update me
                Apr 06, 2020
                Updated by Terence Meyer                 i have sent numerous emails to the claim department, they have askd me for my skrill wallet email, which i provided yesterday and nobody has got back to me. in the above replies you guys have said my account has been credited. my live account still hows 0.00. please update me
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                  Jirish Mukherjee
                  Mar 23, 2020
                  Resolved
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                  Resolved

                  When you start trading, you should always keep the maximum concentration, because it allows you to closely monitor the trade and understand how to act and how to insure yourself in any unforeseen situation. I am satisfied with the fact that in olymp i have the ability to do this qualitatively, that the chart is formed on time, i see the whole situation clean. But that's why there is no big leverage here? I have recently seen about 1:500, it seems to me that it is promising.
                  Mar 29, 2020
                  Complaint marked as Resolved 
                  Well, yeah, I didn't think that olymp works with small capitals, and that range would be very dangerous. I've honestly never encountered a leverage like that myself. I guess it's really not the best solution. And I always use a small one anyway, I guess I just wanted to experiment.
                  Olymp Trade customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 24, 2020
                  Olymp Trade Customer Care's response                   Hello there!

                  The maximum leverage is 1:500 on Forex and 1:400 on MT4 Olymp Trade.You can also read this article in our blog about multipliers: https://blog.olymptrade.com/multiplier-traders-profit-lever/

                  Best regards, Olymp Trade team.
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                    Aarif Sodhani
                    Mar 19, 2020
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                    It seems to me that every person who starts trading can not always understand the consequences that this case may have. Because at first you trade just with interest, you want to find something that will bring you great money, and then you realize that you just can't not trade, you think about it all the time, i'm a real fan of trading and olymp trading, i think that's the only thing that makes sense to me. But why in olympus trade they just don't let me relax, they constantly publish some new strategies, analytics, and i can't make a day off, i constantly find something and have to work. Why such a pace?
                    Mar 28, 2020
                    Complaint marked as Resolved 
                    You know, I just raised the bar too much, obviously, the fact that so much information is given here is only a plus. I must be the one who's overworked. Honestly, to get back to normal, I decided to take a two-week break. So I'll see you in April. I think it'll be good for me.
                    Olymp Trade customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 24, 2020
                    Olymp Trade Customer Care's response                     Thank you for the review!

                    We are glad that you appreciate our platform so much and are keen on trading. We understand your desire to slow down, but financial market doesn't wait and relax. That's why trading is about being up-to-date, so one have to monitor the latest news and events and adapt the trading strategy to current conditions.

                    Sunday and Saturday are international stock exchange rest days. We advise you to plan your trading according to this, so you could have your time to distract. If you have any questions, please feel free to contact us, we are open to communicate!

                    Best regards, Olymp Trade team.
                    View replies
                    I'm diposit money 10$ in my trading account 14/11/20. via upi but after 26 hr my money is not add in my libe account.very bad service.
                    my account id is [protected]
                    rakesh kumar nagda
                    [protected]
                    Reply
                    Olymp Trade Customer Care's response, Dec 11, 2020
                    Verified Support
                    Hello, dear Rakeshnagda!

                    Thank you for getting in touch with us. We have contacted our support service to get the latest updates on your issue. According to the information in our system, your deposit of 10$ was successfully added to your live account on 18-11-2020. Please, reach out to us if you need any further assistance.

                    Best regards, Olymp Trade team.
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                      Jagdish Oza
                      Mar 18, 2020
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                      For me personally, my understanding of the market has evolved over a long period of time and i have had to spend a lot of time finding exactly what can help me. And then it became popular among brokers to provide their own analytics and training materials, and this is a very good approach. Olymp trade was no exception to the rule. There is quite a lot of information that you can use. But why is this information available to everyone, i mean that someone is working with several hundred capital and i have invested more than 10 thousand dollars and we both have access to the whole range of webinars, why is there no division?
                      Mar 31, 2020
                      Complaint marked as Resolved 
                      No need for equal conditions for clients it is certainly good, just many brokers set such rules and it brings them more money. I must be outraged precisely because I am among those who work with a lot of capital. But I can't deny that these webinars bring me a lot more money. I don't think that was a claim, I just want to get more knowledge, I like trading even very much, it's just sometimes it seems that I miss something important...
                      Olymp Trade customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 23, 2020
                      Olymp Trade Customer Care's response                       Hello and thanks for the review!

                      We have recently introduced new privelege system, which allows some users an access to classified materials. The status includes improved trading conditions, consultations with analysts, trading signals and strategies, exclusive webinars and training in technical analysis. The combination of these tools can make trading more successful.

                      You can read more about statuses on the platform here https://olymp.ink/35SjvBl

                      Feel free to ask any questions!

                      Best regards, Olymp Trade team.
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                        Himesh Nadkarni
                        Mar 14, 2020
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                        Basically, i can't say that i have some colossal experience, because i have been trading for about two years, but at first i spent a minimum amount of time on it, because i thought it was some game in which my winnings are 50/50, in the format of luck / bad luck. But then i started to form a more holistic view of trading. At olymp i started to work at once and i am extremely satisfied with it, i am satisfied with everything, it helps to withdraw money without problems if there are any problems. I would also like to be able to start not with $10, but with the amount that will be even more accessible.
                        Mar 19, 2020
                        Complaint marked as Resolved 
                        No, I was no longer talking about those who are just starting, want to try with one or two deals just to test the terminal. Although I agree it's not safe when there's no free margin. And with a cent turnover, a broker just can't make any money. I was just thinking, but it's good that the company's employees respond to it, my words could really confuse someone.
                        Olymp Trade customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 16, 2020
                        Olymp Trade Customer Care's response                         Thank you for the feedback, dear Himesh! We appreciate your review. Speaking about the minimal deposit amount, it was chosen so that everyone could start trading without having huge amounts to invest.

                        Best regards, Olymp Trade team.
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                          Madas Bharadwaj
                          Mar 12, 2020
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                          My arn 74295550062002130154101
                          I need details of my funds
                          Is really olymp trade is an working application
                          I lost hopes because i didn't receive my money even after 10 days
                          I request you please slove my problem as soon as possible because i need money urgently
                          I hope you will solve my problem and satisfy every one
                          I trust your site so i'm complaining here.
                          Apr 16, 2020
                          Complaint marked as Resolved 
                          Olymp Trade customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 14, 2020
                          Olymp Trade Customer Care's response                           Hello there, dear Madas Bharadwaj!

                          We understand your desire to receive funds as quickly as possible, but our company does not affect the speed of processing the transfer after the funds are withdrawn from the platform.

                          To get the full reference to track your money transaction, contact us 14 days after withdrawing funds from the platform and provide a full bank statement.

                          We hope that the funds will arrive as soon as possible!

                          Best regards, Olymp Trade team.
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                            Damodar Dikshit
                            Mar 11, 2020
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                            Have always been satisfied woring with olymp. But the other day, for the first time in a few months, i faced this moment, i had a slippage on my long position on a stop exit. I can't say that the platform hanged or anything, simply there was a big move down on jpyusd. I later looked in the calendar, there was some news release at that moment, but still, i'm not used to slippages and i totally object having those. The news wasn't that big, am i not right?
                            Mar 22, 2020
                            Complaint marked as Resolved 
                            Frankly speaking, after this review I started monitoring information about slippage and I was surprised by the fact that this is firstly a normal situation, and secondly, that on many other sites this situation happens much more often. So yes, there is really nothing to worry about. I was just worried...
                            Olymp Trade customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 16, 2020
                            Olymp Trade Customer Care's response                             Hello there!

                            Thanks for the review!

                            Three bulls means that the news is important and may inflience the market situation signifucantly. News are ranged from 1 to 3 bulls depending on the importance of the event.

                            Best regards, Olymp Trade team.
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                              Bahadur Tank
                              Mar 9, 2020
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                              I have been trading at olymp trade for quite a long time and i can say that during this time i have checked my broker on various parameters, which were important for me during the trading process. I think that they have done a good job of making the trade convenient and in the necessary dynamics, besides, there are a lot of assets, which are periodically supplemented by my observations, it is a good sign, it means that the broker is developing and gives new opportunities. But i do not really like the fact that there is an elaboration of bonuses here, the company could support its traders anyway.
                              Mar 15, 2020
                              Complaint marked as Resolved 
                              Ahh, can I dream? I didn't want it to look like a claim in any way, it's more like what I want to see as a client. On the other hand, it makes sense that the company can't just give its money away.
                              Olymp Trade customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 10, 2020
                              Olymp Trade Customer Care's response                               Thanks for the feedback!

                              We are glad that you like the platform.

                              Bonuses are a kind of a sаfety bag that helps trader complete a trading plan when they're out of real funds. It's a special offer from the company and we advise traders not to get overexcited with getting bonuses. It's better to pay attention to educational materials and practice.

                              Best regards, Olymp Trade team.
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                                Prabhat Balay
                                Mar 8, 2020
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                                I've been trading at olymp for quite a long time and i'm completely satisfied with this cooperation, because it was here that i really managed to reach my potential, which before was just wasted. I like the fact that there are a lot of indicators and other instruments, which can be safely used in everyday trading. This is a good solution, taking into account that everyone can only count on their own strength. So, yes, i am satisfied, but there is a question - who knows why the status of a vip is counted with such a small amount, because everywhere you have to invest tens of thousands, and it's easier here somehow.
                                Mar 12, 2020
                                Complaint marked as Resolved 
                                Well, in general yes, the claim was for nothing, in fact I hadn't thought before that olymp cooperates with different countries and different financial situations, so the VIP status here is quite accessible. In general, it's nice to know that almost everyone can become a VIP and get an amazing service from the company...
                                Olymp Trade customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 10, 2020
                                Olymp Trade Customer Care's response                                 Hi there!

                                Recently we've improved the system and now we have different trading statuses.

                                If you have made at least one deposit on the platform, your account obtains the status Starter. If you have replenished your account for more than $ 500, the account's status becomes Advanced. If you have deposited more than $ 2000, you receive an Expert status (this is also the new name of our usual VIP status).

                                You can read more about statuses on the platform here https://olymp.ink/35SjvBl

                                And don't hesitate to ask any questions!

                                Best regards, Olymp Trade team.
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                                  Nayan Chahal
                                  Feb 27, 2020
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                                  On fpa it was written that olymp trade is regulated by finacom, but there's no regulation info about website. When i launch olymptrade.com, there's nothing, only trading platform and i didn't find any info about brokerage regulations, no single word about finacom. I tried trading with olymp trade and really enjoyed it, but no regulations is so disappointingly, really. I thought i can trust this brokerage, but no! All trusted websites write that olymp trade has strong finacom regulation and olymp trade has no info about, only trading platform!
                                  Feb 29, 2020
                                  Complaint marked as Resolved 
                                  There's another tab on Olymp Trade website with info about brokerage and I found official info about Finacom, even a document. Okey, now I can trust Olymp Trade even more!
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 27, 2020
                                  Olymp Trade Customer Care's response                                   Greetings!

                                  Please, observe the information on this page https://olymptrade.com/regulation

                                  Hope it will ensure our reliability for you ☺

                                  Feel free to contact us if there are still any questions!

                                  Best regards, Olymp Trade team.
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                                    Zahir Mahajan
                                    Feb 27, 2020
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                                    I made first time withdrawal and there were written that withdrawal is performed within 24 hours! There's already 38 hours that i waited for it, but i don't get them still! How much i should wait to get my money? I don't know why this happens and what i should to think! I feel myself like as i never receive my money and i'm so stressed out! Thanks for broken promises...
                                    Feb 29, 2020
                                    Complaint marked as Resolved 
                                    Money already came, sorry, it takes 3 days, I was contacted by Olymp Trade support and they explained me that withdrawal depends on bank system, as it should proceed my payment!
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 03, 2020
                                    Olymp Trade Customer Care's response                                     Hi, dear and sorry for delayed response!

                                    Actually, 24 hours is an average process time. Withdrawals are carried out within 1-5 working days. You can always check your withhdrawl status in your dashboard or via or support team. Have a successful trading!

                                    Best regards, Olymp Trade team.
                                    View replies
                                    15.02.2020 In this date at 30 $ my account has been withdrawn but this amount has not been my account
                                    Reply
                                    Olymp Trade Customer Care's response, Dec 11, 2020
                                    Verified Support
                                    Hello, Rijo Jose Thekkiniyath!

                                    Thank you for letting us know about your issue. Kindly contact our support team in any convenient way, via e-mail: [email protected], in a live chat at our official website, or in direct messages of our group: www.facebook.com/olymptradecom/ We will help you!

                                    Best regards, Olymp Trade team.
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                                      Karim Dyal
                                      Feb 23, 2020
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                                      In olymp trade info it was said that there is economic calendar, that contains info about all economic events so i can check them fast. I registered there and already made significant deposit and what i see? Look in the attached screenshot? Is it all events? No! That's only events in brazil? Why i need brazilian news? I need indian, us and japan but there are no such news, so i still need to use another economic calendar from another website. Okey, that's not hard for me, but why u lie in your info that i can use your economic calendar with a lot of info?
                                      Feb 28, 2020
                                      Complaint marked as Resolved 
                                      Coming again to deliver what I've found. If in short - there's a list of countries and you can choose these one, you want to see news for. Okay, I admit, that was my fault... I, somehow, choose Brazil only and got disoriented cause of this. Olymp trade, please, accept my deepest apologies, I shouldn't call you a liers, but, i hope, traders will understand me... Trading, I'm getting nervous and so on...
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 25, 2020
                                      Olymp Trade Customer Care's response                                       Thanks for reaching out!

                                      Please, use "Filters" option to set your economic calendar. Attachments will help you:

                                      Best regards, Olymp Trade team.

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                                        Javed Malpani
                                        Feb 21, 2020
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                                        Nice broker with no metatrader trading platform, i registered there, but there's no metatrader lol! Some kind of their own platform and it's impossible to trade and i should withdraw my money now or what?! I read so much positive reviews about this brokerage and now discovered there's no metatrader! What can i do? Just withdraw my money and find another brokerage? I like olymp trade, by trading conditions it's one of the best, but i simply can't trade with no metatrader!
                                        Feb 27, 2020
                                        Complaint marked as Resolved 
                                        No problems, pardon me! Maybe I was blind, there is Metatrader and people can choose platform they like the most. I'll already downloaded Metatrader and it works! It's cool, I never see brokerage that offers two platforms to choose before. Love, calm and trade guys!
                                        Olymp Trade customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 25, 2020
                                        Olymp Trade Customer Care's response                                         Hello there!

                                        Don't worry, we'll guide you through.

                                        To access MT4, you will need to receive a login, create a password and download the terminal installation file. To do it:
                                        • Go to metatrader.olymp trade.com,
                                        • Log in using your Olymp Trade account, and sign up if you have not registered on the platform before.
                                        • Select the currency of the trading account, create a password and click "Open Account".

                                        If everything goes well, you will receive the necessary data to use the MT4.

                                        Download the terminal file for Windows or macOS, and install the program. If you want to enter the web version, click Web. Mobile apps are available via direct links on the App Store and Google Play.

                                        If you use application, open it and select "New Account", then "Connect an existing account", and then enter the server name in the search box—OlympTrade-Live. Then you need to enter a username, a password and click "Login".

                                        If you're going to trade on PC, after launching the terminal, you will see a window where you will need to select the trading server. Select OlympTrade-Live if you want to log in to your live account. If you want to trade in demo mode, select Olymp-Trade-Demo. Then click "Next." Select "Existing trade account". Enter the MetaTrader 4 login and password and click “Finish”. To log in, use the digits you will see next to the “Log in” button. If you don’t remember the password you entered when creating your account, change it.

                                        You will know that the authorization has been successful when you hear a sound signal, and the open charts will begin to show the current prices.

                                        Best regards, Olymp Trade team.
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