Olymp Trade Complaints & Reviews

Address: Patna patliputr

Olymp Trade customer care helpline number [protected]

Aug 8, 2021

Complaint marked as Resolved

Verified Support

Aug 26, 2020

Olymp Trade Customer Care's response Hello there!

Thank you for taking the time to leave a review. Please specify, how can we help you? If you need any assistance, our support service can be reached via e-mail: [protected]@olymptrade.com, in a live chat at www.olymptrade.com or in direct messages of our group www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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I withdrew $30 from my Olymp Trade account and the amount has been deducted from the account.
But the amount is yet to be credited in my personal bank account connected with the Olymp Trade account.

Olymp Trade Profile ID : 52010911
Request No :[protected]

Aug 8, 2021

Complaint marked as Resolved

Verified Support

Aug 26, 2020

Olymp Trade Customer Care's response Hi, Saurav Bardhan!

Thank you for bringing this up. The amount has already been processed from our end. Our support team provided you with an ARN number, it can be used to track the withdrawal of funds in your bank. If there's anything else we can do to help, please let us know.

Best regards, Olymp Trade team.

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Address: 7140

I opened an olymph trade account and did a deposit straight away with a skrill ewallet. The deposit was successful and my deposit reflected with my 30$ bonus. I logged out of my account. I did not receive a welcome and confirmation email as per normal. When i tried to log in again, it said the email and password were incorrect. I re - registered and upon opening the new platform, to my surprise there were no funds in the account. I have spoken to 2 online consultants and they say no deposit was made. I have sent through a screenshot of proof of payment and they say a task has been opened for the financial department and the problem will be resolved within 24hrs. I have sent through numerous emails with proof of payment to the support and financial division but have got zero responds from anybody!!! It is very frustrating and unprofessional. Proof of payment should verify a deposit to inlustris pty account. Please help!!!

Apr 6, 2020

Complaint marked as Resolved

The claim department are very diligent and helpful, thank you so much Olymp trade

Olymp Trade customer support has been notified about the posted complaint.

Apr 01, 2020

Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.

Apr 01, 2020

Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.

Apr 01, 2020

Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.

Apr 01, 2020

Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.

Apr 01, 2020

Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.

Verified Support

Apr 01, 2020

Olymp Trade Customer Care's response Hi, dear Terence!

Kindly provide your e-mail or ID on the platform so we could identify you and update you with the current status of the request to financial department.

Best regards, Olymp Trade team.

Apr 01, 2020

Updated by Terence Meyer Hi, my platforrm ID is 57835901 and my email is as follows [protected]@gmail.com

would you like proof of payment aswell?

Apr 01, 2020

Updated by Terence Meyer Hi, my platforrm ID is 57835901 and my email is as follows [protected]@gmail.com

would you like proof of payment aswell?

Verified Support

Apr 02, 2020

Olymp Trade Customer Care's response Don't worry, Terence, our team is investigating your issue! The number of the request to Financial department is 153371. We will update you as soon as we get any news regarding your deposit. It must have stucked somewhere in the payment process, we're on it.

Best regards, Olymp Trade team.

Apr 02, 2020

Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou

Apr 03, 2020

Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou

Apr 03, 2020

Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou

Apr 03, 2020

Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou

Apr 03, 2020

Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou

Apr 03, 2020

Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou

Apr 03, 2020

Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou

Apr 03, 2020

Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou

Verified Support

Apr 03, 2020

Olymp Trade Customer Care's response Thank you, dear! We are happy to help. We'll be very glad if you mark the complaints as resolved! And don't hesitate to contact us in the future!

Apr 05, 2020

Updated by Terence Meyer hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem

Apr 05, 2020

Updated by Terence Meyer hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem. please check again.

Apr 05, 2020

Updated by Terence Meyer hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem

Apr 05, 2020

Updated by Terence Meyer hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem

Apr 05, 2020

Updated by Terence Meyer hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem

Apr 06, 2020

Updated by Terence Meyer My issue has NOT been resolved yet, please double check my account and update me if possible asap

Apr 06, 2020

Updated by Terence Meyer hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem

Apr 06, 2020

Updated by Terence Meyer hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem

Apr 06, 2020

Updated by Terence Meyer hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem

Apr 06, 2020

Updated by Terence Meyer hello

nothing has been resolved yet!!! i am still waiting for my account to be credited. please update me on whats happening asap. my live account is still on 0.00 and no bonus either. pleas resolve this poblem

Apr 06, 2020

Updated by Terence Meyer Thank you Olymph trade, the problem has been rectified!!!

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Address: 7140

I made a deposit into my olymph trade account using a skrill ewallet service. On registering my new account i made a deposit and recieved a bonus aswell. All funds reflected in my new account and i was happy. I logged out of the account and later on tried to log in again with no sucess, i re registered the new account and spoke to one of there online consultants. I provided proof of payment and was reassured the problem would be rectified within 24hrs. Nobody is responding to emails to rectify the problem. They are just avoiding me.

Olymp Trade customer support has been notified about the posted complaint.

Apr 01, 2020

Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.

Apr 01, 2020

Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.

Apr 01, 2020

Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.

Apr 01, 2020

Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.

Apr 01, 2020

Updated by Terence Meyer I recently opened an account with olymph trade and did a deposit straight away, using a skrill ewallet. I recieved a 30 dollar bonus ontop of my initial deposit. I however did not recieve a welcome or confirmation email from them as normal. The funds did reflect in my account. I logged out of my account, and a few minutes later i tried to login again with no sucess, it either said incorrect email or password. I re-registered the account and spoke to 2 of the online consultants, they said no deposit was made from me, so i sent them proof of payment numerous times. They said they had opened a task and handed it over to the financial department and i would recieve my funds in my account within 24 hrs. I have sent numerous emails attaching proof of payment but no one is replying at all. It is very poor communication and very frustrating. No one is replying at all.

Verified Support

Apr 01, 2020

Olymp Trade Customer Care's response Hi, dear Terence!

Kindly provide your e-mail or ID on the platform so we could identify you and update you with the current status of the request to financial department.

Best regards, Olymp Trade team.

Apr 01, 2020

Updated by Terence Meyer Hi, my user ID is 57835901 and my email is as follows [protected]@gmail.com

Apr 03, 2020

Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou

Apr 03, 2020

Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou

Apr 03, 2020

Updated by Terence Meyer thank you very much, i spoke to the skrill consultants aswell, they said thetransaction definately went through. my skrill ID is[protected] and the transaction ID THAT THEY SAID YOU MUST LOOK FOR ON YOUR SYSTEM IS [protected]. thankyou

Verified Support

Apr 03, 2020

Olymp Trade Customer Care's response Hi, dear! According to the information we received, the payment is credited today, 03.04. Please, check your account!

Apr 05, 2020

Updated by Terence Meyer hi

i have checked my live account and it has not been credited yet. please check again and update me asap.

Apr 05, 2020

Updated by Terence Meyer my account has NOT been credited yet

Apr 05, 2020

Updated by Terence Meyer hi

i have checked my live account and it has not been credited yet. please check again and update me asap.

Apr 05, 2020

Updated by Terence Meyer hi

i have checked my live account and it has not been credited yet. please check again and update me asap.

Apr 06, 2020

Updated by Terence Meyer hi

i have checked my live account and it has not been credited yet. please check again and update me asap.

Apr 06, 2020

Updated by Terence Meyer hi

i have checked my live account and it has not been credited yet. please check again and update me asap.

Apr 06, 2020

Updated by Terence Meyer hi

i have checked my live account and it has not been credited yet. please check again and update me asap.

Apr 06, 2020

Updated by Terence Meyer hi

i have checked my live account and it has not been credited yet. please check again and update me asap.

Apr 06, 2020

Updated by Terence Meyer i have sent numerous emails to the claim department, they have askd me for my skrill wallet email, which i provided yesterday and nobody has got back to me. in the above replies you guys have said my account has been credited. my live account still hows 0.00. please update me

Apr 06, 2020

Updated by Terence Meyer i have sent numerous emails to the claim department, they have askd me for my skrill wallet email, which i provided yesterday and nobody has got back to me. in the above replies you guys have said my account has been credited. my live account still hows 0.00. please update me

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When you start trading, you should always keep the maximum concentration, because it allows you to closely monitor the trade and understand how to act and how to insure yourself in any unforeseen situation. I am satisfied with the fact that in olymp i have the ability to do this qualitatively, that the chart is formed on time, i see the whole situation clean. But that's why there is no big leverage here? I have recently seen about 1:500, it seems to me that it is promising.

Mar 29, 2020

Complaint marked as Resolved

Well, yeah, I didn't think that olymp works with small capitals, and that range would be very dangerous. I've honestly never encountered a leverage like that myself. I guess it's really not the best solution. And I always use a small one anyway, I guess I just wanted to experiment.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2020

Olymp Trade Customer Care's response Hello there!

The maximum leverage is 1:500 on Forex and 1:400 on MT4 Olymp Trade.You can also read this article in our blog about multipliers: https://blog.olymptrade.com/multiplier-traders-profit-lever/

Best regards, Olymp Trade team.

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It seems to me that every person who starts trading can not always understand the consequences that this case may have. Because at first you trade just with interest, you want to find something that will bring you great money, and then you realize that you just can't not trade, you think about it all the time, i'm a real fan of trading and olymp trading, i think that's the only thing that makes sense to me. But why in olympus trade they just don't let me relax, they constantly publish some new strategies, analytics, and i can't make a day off, i constantly find something and have to work. Why such a pace?

Mar 28, 2020

Complaint marked as Resolved

You know, I just raised the bar too much, obviously, the fact that so much information is given here is only a plus. I must be the one who's overworked. Honestly, to get back to normal, I decided to take a two-week break. So I'll see you in April. I think it'll be good for me.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2020

Olymp Trade Customer Care's response Thank you for the review!

We are glad that you appreciate our platform so much and are keen on trading. We understand your desire to slow down, but financial market doesn't wait and relax. That's why trading is about being up-to-date, so one have to monitor the latest news and events and adapt the trading strategy to current conditions.

Sunday and Saturday are international stock exchange rest days. We advise you to plan your trading according to this, so you could have your time to distract. If you have any questions, please feel free to contact us, we are open to communicate!

Best regards, Olymp Trade team.

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Rakeshnagda

Nov 15, 2020

I'm diposit money 10$ in my trading account 14/11/20. via upi but after 26 hr my money is not add in my libe account.very bad service.
my account id is [protected]
rakesh kumar nagda
[protected]

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Olymp Trade Customer Care's response, Dec 11, 2020

Verified Support

Hello, dear Rakeshnagda!

Thank you for getting in touch with us. We have contacted our support service to get the latest updates on your issue. According to the information in our system, your deposit of 10$ was successfully added to your live account on 18-11-2020. Please, reach out to us if you need any further assistance.

Best regards, Olymp Trade team.

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For me personally, my understanding of the market has evolved over a long period of time and i have had to spend a lot of time finding exactly what can help me. And then it became popular among brokers to provide their own analytics and training materials, and this is a very good approach. Olymp trade was no exception to the rule. There is quite a lot of information that you can use. But why is this information available to everyone, i mean that someone is working with several hundred capital and i have invested more than 10 thousand dollars and we both have access to the whole range of webinars, why is there no division?

Mar 31, 2020

Complaint marked as Resolved

No need for equal conditions for clients it is certainly good, just many brokers set such rules and it brings them more money. I must be outraged precisely because I am among those who work with a lot of capital. But I can't deny that these webinars bring me a lot more money. I don't think that was a claim, I just want to get more knowledge, I like trading even very much, it's just sometimes it seems that I miss something important...

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2020

Olymp Trade Customer Care's response Hello and thanks for the review!

We have recently introduced new privelege system, which allows some users an access to classified materials. The status includes improved trading conditions, consultations with analysts, trading signals and strategies, exclusive webinars and training in technical analysis. The combination of these tools can make trading more successful.

You can read more about statuses on the platform here https://olymp.ink/35SjvBl

Feel free to ask any questions!

Best regards, Olymp Trade team.

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Basically, i can't say that i have some colossal experience, because i have been trading for about two years, but at first i spent a minimum amount of time on it, because i thought it was some game in which my winnings are 50/50, in the format of luck / bad luck. But then i started to form a more holistic view of trading. At olymp i started to work at once and i am extremely satisfied with it, i am satisfied with everything, it helps to withdraw money without problems if there are any problems. I would also like to be able to start not with $10, but with the amount that will be even more accessible.

Mar 19, 2020

Complaint marked as Resolved

No, I was no longer talking about those who are just starting, want to try with one or two deals just to test the terminal. Although I agree it's not safe when there's no free margin. And with a cent turnover, a broker just can't make any money. I was just thinking, but it's good that the company's employees respond to it, my words could really confuse someone.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Olymp Trade Customer Care's response Thank you for the feedback, dear Himesh! We appreciate your review. Speaking about the minimal deposit amount, it was chosen so that everyone could start trading without having huge amounts to invest.

Best regards, Olymp Trade team.

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I made first time withdrawal and there were written that withdrawal is performed within 24 hours! There's already 38 hours that i waited for it, but i don't get them still! How much i should wait to get my money? I don't know why this happens and what i should to think! I feel myself like as i never receive my money and i'm so stressed out! Thanks for broken promises...

Feb 29, 2020

Complaint marked as Resolved

Money already came, sorry, it takes 3 days, I was contacted by Olymp Trade support and they explained me that withdrawal depends on bank system, as it should proceed my payment!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2020

Olymp Trade Customer Care's response Hi, dear and sorry for delayed response!

Actually, 24 hours is an average process time. Withdrawals are carried out within 1-5 working days. You can always check your withhdrawl status in your dashboard or via or support team. Have a successful trading!

Best regards, Olymp Trade team.

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Rijo Jose Thekkiniyath

Mar 3, 2020

15.02.2020 In this date at 30 $ my account has been withdrawn but this amount has not been my account

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Olymp Trade Customer Care's response, Dec 11, 2020

Verified Support

Hello, Rijo Jose Thekkiniyath!

Thank you for letting us know about your issue. Kindly contact our support team in any convenient way, via e-mail: [email protected], in a live chat at our official website, or in direct messages of our group: www.facebook.com/olymptradecom/ We will help you!

Best regards, Olymp Trade team.

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In olymp trade info it was said that there is economic calendar, that contains info about all economic events so i can check them fast. I registered there and already made significant deposit and what i see? Look in the attached screenshot? Is it all events? No! That's only events in brazil? Why i need brazilian news? I need indian, us and japan but there are no such news, so i still need to use another economic calendar from another website. Okey, that's not hard for me, but why u lie in your info that i can use your economic calendar with a lot of info?

Feb 28, 2020

Complaint marked as Resolved

Coming again to deliver what I've found. If in short - there's a list of countries and you can choose these one, you want to see news for. Okay, I admit, that was my fault... I, somehow, choose Brazil only and got disoriented cause of this. Olymp trade, please, accept my deepest apologies, I shouldn't call you a liers, but, i hope, traders will understand me... Trading, I'm getting nervous and so on...

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2020

Olymp Trade Customer Care's response Thanks for reaching out!

Please, use "Filters" option to set your economic calendar. Attachments will help you:

Best regards, Olymp Trade team.

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Nice broker with no metatrader trading platform, i registered there, but there's no metatrader lol! Some kind of their own platform and it's impossible to trade and i should withdraw my money now or what?! I read so much positive reviews about this brokerage and now discovered there's no metatrader! What can i do? Just withdraw my money and find another brokerage? I like olymp trade, by trading conditions it's one of the best, but i simply can't trade with no metatrader!

Feb 27, 2020

Complaint marked as Resolved

No problems, pardon me! Maybe I was blind, there is Metatrader and people can choose platform they like the most. I'll already downloaded Metatrader and it works! It's cool, I never see brokerage that offers two platforms to choose before. Love, calm and trade guys!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2020

Olymp Trade Customer Care's response Hello there!

Don't worry, we'll guide you through.

To access MT4, you will need to receive a login, create a password and download the terminal installation file. To do it:
• Go to metatrader.olymp trade.com,
• Log in using your Olymp Trade account, and sign up if you have not registered on the platform before.
• Select the currency of the trading account, create a password and click "Open Account".

If everything goes well, you will receive the necessary data to use the MT4.

Download the terminal file for Windows or macOS, and install the program. If you want to enter the web version, click Web. Mobile apps are available via direct links on the App Store and Google Play.

If you use application, open it and select "New Account", then "Connect an existing account", and then enter the server name in the search box—OlympTrade-Live. Then you need to enter a username, a password and click "Login".

If you're going to trade on PC, after launching the terminal, you will see a window where you will need to select the trading server. Select OlympTrade-Live if you want to log in to your live account. If you want to trade in demo mode, select Olymp-Trade-Demo. Then click "Next." Select "Existing trade account". Enter the MetaTrader 4 login and password and click “Finish”. To log in, use the digits you will see next to the “Log in” button. If you don’t remember the password you entered when creating your account, change it.

You will know that the authorization has been successful when you hear a sound signal, and the open charts will begin to show the current prices.

Best regards, Olymp Trade team.

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Address: 8 C and D ABAD NEW DALE APARTMENTS, VADAVATHOOR, Kottayam, Kerala, 686010

Payout 51926461 amount 5.00usd arn 75332990035002087119150

22:43

Payout 51926461 amount 10.00usd arn 75332990035002087123913

22:43

Payout 52448061 amount 20.00usd arn 75332990044002100402400

I did not recieve these three withdrawals in my bank account and the arn is showing invalid

12 february 2020
11:06:18
Payout
Request no.[protected]
Bank cards
*1640
-20.00
06 february 2020
19:58:20
Payout
Request no.[protected]
Bank cards
*1640
-10.00
03 february 2020
16:48:20
Payout
Request no.[protected]
Bank cards
*1640
-15.00
This is the transaction history
The call centers just hang up the calls and the arn they provided are invalid too

Please resolve this complaint

Mar 23, 2020

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2020

Olymp Trade Customer Care's response Hello there!

Please, specify your account ID and send us an official bank statement from 03/02/2019 until today via e-mail, so we can request references to trace your withdtrawal transactions.

Best regards, Olymp Trade team.

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D

Divit Thakur

Mar 9, 2020

I think there's problem with your bank, as Olymp Trade made a payout. You should connect with bank and ask them, I think there's some problem with correspondence accounts.

Reply

S

Soham Oyir

from Mumbai, Maharashtra

Mar 18, 2020

So what's up? Seems your bank has troubles, Olymp said you clear instruction what to do, seems everything clear. Just follow instructions and I'm 100% sure everything will be resolved and OT will help you. I have the same trouble and Olymp support service have helped me to go through such difficulties.

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I am satisfied with everything in olymp trade and i can say that it is one of the brokers to whom you can entrust your capital. There are a lot of assets represented here, this is of course a big plus and i was able to build an action plan that really works for me. But one thing i can't understand is why there are no cent accounts here. Yeah, there's a lot of loyalty here, and you can do small deals. But there's still something more interesting to offer. It's not gonna make any money, but it's gonna be a training session. And also why no bonus for smallest deposits?

Feb 20, 2020

Complaint marked as Resolved

I must have been mistaken, Olymp has got $10 depos, which is fair enough, as you can regulate the risk yourself. $1 min risk is good enough I believe.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Olymp Trade Customer Care's response Fakaruddin Gandhi, hello there!

Thanks for the detailed review of our trading platform. You can choose dollar and euro as a currency of your account. These are the most popular currencies. You can deposit in national currency, the funds will be automatically converted into the account currency, and during the withdrawal back into the currency of your card.

We provide each trader demo-account for free which you can use for training, so there's no need to create account in cents. The chart for demo and real accounts is the same.

Best regards, Olymp Trade team.

Verified Support

Feb 18, 2020

Olymp Trade Customer Care's response Fakaruddin Gandhi, hello there!

Thanks for the detailed review of our trading platform. You can choose dollar and euro as a currency of your account. These are the most popular currencies. You can deposit in national currency, the funds will be automatically converted into the account currency, and during the withdrawal back into the currency of your card.

We provide each trader demo-account for free which you can use for training, so there's no need to create account in cents. The chart for demo and real accounts is the same.

Best regards, Olymp Trade team.

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Just telll me why??? I replenished my account with my friend's credit card and then you're manager asked me to confirm the card is mine and than, when i said that i don't never make deposit with my own credit card, my account was blocked. I get my funds, but then olymp trade just blocked my account "for violation of rules"??? Where is it written i can't make deposits with all methods i like??? This account had my trading history and now everything is ruined call of so-called rules!!! Just tell me, is it my obligation to read rules??? If i don't know about rules than they can't be applied to me!!! That's an axiom!!!

Feb 20, 2020

Complaint marked as Resolved

I didn't look this from such point... Maye, in this case you're even right. It's better to require additional repleneshing and maybe one day that will save some of my funds. I really beliebe that there will be never such situation, but it's good to know, really. Sorry for my excesive emotionality, I didn't think forward when I was writing.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2020

Olymp Trade Customer Care's response Dear Zahir Varughese, we understand your emotions and state of mind. It is a very frustrating kind of situation, we totally understand this.

But we must note that each trader reads and agrees with the rules of work on our platform before start trading. If some points of the rules are not entirely clear, our support team will always give an answer and help to figure it out.

You can make a deposit with all available payment methods., but they must belong to you, and not to third parties.

We value clarity and understanding of our relations with traders. If anyone has questions, we are always open to help them.

Best regards, Olymp Trade team.

Feb 20, 2020

Updated by Zahir Varughese I didn't look this from such point... Maye, in this case you're even right. It's better to require additional repleneshing and maybe one day that will save some of my funds. I really beliebe that there will be never such situation, but it's good to know, really. Sorry for my excesive emotionality, I didn't think forward when I was writing.

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I was always opening instant deals, but recently reached the info that there are delayed orders, that may be also convenient and beneficial. It's really easy to set the delayed order that will run well the price will reach particular quote. However, i don't understand what's the thing is going with stop-losses and take proftits. As i understand, there is pre-set stop-loss and take profit, that's used for all deals, but when i open delayed order, the gaps are empty. So what's this about and why stop-loss don't work with such order-type? I attached the screen shot as well.

Feb 18, 2020

Complaint marked as Resolved

GG :) I was so dumb in this case. Okey, that's just window when I can choose other stop-loss, if I don't do this, standard stop-loss will be applied. Sorry, for my misleading :)

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

Olymp Trade Customer Care's response Dear Jamshed Chad,

in pending trades stop loss and take profit fields must also be active. You can set the needed level of each of the orders by clicking on the field and entering the necessary amount there.

Please contact us and we will help you! You can contact us:
- via e-mail [protected]@olymptrade.com
- in live chat at www.olymptrade.com
- in direct messages of our group www.facebook.com/olymptradecom/
We will be very grateful for the update about your issue.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 73

money refund

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withdrawal amount not credited in my bank account

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crediting my account

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account being credited

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when you start trading...

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trading and life

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I was wondering.

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my opinion about olymp

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money withdrawal

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what do I think about working with this broker?

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me and olymp trade

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what's the situation with this broker?

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no-regulations, okay

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olymp trade long-waiting time

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economic calendar is not what I've expected

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no metatrader lol?!

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did not receive my last three withdrawals

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why no bonus for smallest deposits?

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just tell me why??

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take profit and stop-loss issue

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