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Olymp Trade Complaints & Reviews

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Updated: Jun 24, 2025
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Olymp Trade reviews & complaints page 75

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S
Sid Batta
from Mumbai, Maharashtra
Oct 24, 2019
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In the numerous reviews i’ve read that olymp trade forex platform has got a feature to enter the desired take profit amount and stop loss amount in $ equivalent. The idea is really good but has it been implemented already? For some reason i can not understand where exactly do i have to put these numbers in? Unfortunately i’m not suggested to enter stop and target automatically.
Oct 29, 2019
Complaint marked as Resolved 
Thank you, I should have been able to find this myself much earlier. That was so obvious!
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2019
Olymp Trade Customer Care's response
Hello!

Please, watch this short video to find out how these functions work https://youtu.be/gY1ni0yAS3w

If you have any questions, please, contact us again, we will help you!

Best regards, Olymp Trade team.
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    Abbas Sankar
    from Bengaluru, Karnataka
    Oct 23, 2019
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    On the right side of the trading platform olymp used to have a list of all my recent trades along with the information on traded instruments and profit/loss in each trade. I logged in today and this list does not seem to be there anymore. Is this possible to restore it somehow? I found this information very important and i’d like to keep track of my trades all the time. Thank you in advance for your assistance!
    Oct 28, 2019
    Complaint marked as Resolved 
    I'm so sorry for bothering you with this matter! Yes, I did find the button to return all the trades on the screen, thank you very much!
    Olymp Trade customer support has been notified about the posted complaint.
    Verified Support
    Oct 23, 2019
    Olymp Trade Customer Care's response
    Hello there!

    Press the button as the picture shows to unfold the list of the deals. If the problem remains, please, contact us again, we will help you!

    Best regards, Olymp Trade team.

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      Prabhat Devi
      from Kolkata, West Bengal
      Oct 23, 2019
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      Hello! I really like the fact that when i trade forex instruments i don’t have spreads, but commission per trade only. But i’ve noticed that these commissions vary. If i daytrade currencies, they are pretty small. But i have indices positions rolled over night and it looks like some cost is being added. I couldn’t figure out what this charge is and why its being applied? Is it this because indices have different commissions or this happens because those are overnight positions? Thank you in advance for clarifying!
      Oct 30, 2019
      Complaint marked as Resolved 
      Thank you, this is exactly what I was looking for!
      Olymp Trade customer support has been notified about the posted complaint.
      Verified Support
      Oct 23, 2019
      Olymp Trade Customer Care's response
      Greetings!

      This section of the platform specifies the commission and other details for each asset https://forex.olymptrade.com/training/trading-specification

      Have a successful trading!

      Best regards, Olymp Trade team.
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        R
        Rehman Deshmukh
        from Hyderabad, Telangana
        Oct 23, 2019
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        I’ve just started using olymp trade forex platform. I love the fact that you’ve got take profit and stop loss options there, but i can’t figure out how to use them. As far as i understand i need to put currency values in the boxes so that the position gets closed once either target in usd is reached or stop. But what if i want to take profit and execute stop loss at certain level from the price chart? Is this possible to enter stop and target based on the traded instrument price levels?
        Oct 30, 2019
        Complaint marked as Resolved 
        Thank you, I got the idea.
        Olymp Trade customer support has been notified about the posted complaint.
        Verified Support
        Oct 23, 2019
        Olymp Trade Customer Care's response
        Hello there!

        We suppose, this is what you are talking about (see the attachment). Also recommend you to read this section thoroughly: https://forex.olymptrade.com/training/how-to-start

        Don't hesitate to contact us for further questions!

        Best regards, Olymp Trade team.

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          A
          Arun Meda
          from Hyderabad, Telangana
          Oct 22, 2019
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          All is clear with olymp options platform. Thanks! But once i tried forex platform i could not find the information on spreads reflected there. Currency pairs trading involves spreads and normally brokers have them reflected somewhere on the charts. When i tried olymp trade forex and tried doing some demo trades i could not find exactly what were the spreads for my trade. Why? Where can i find this information?
          Oct 27, 2019
          Complaint marked as Resolved 
          Sounds like some good news! Nice to hear that, thank you!
          Olymp Trade customer support has been notified about the posted complaint.
          Verified Support
          Oct 22, 2019
          Olymp Trade Customer Care's response
          Hello there!

          You can learn about the commissions in this section https://forex.olymptrade.com/training/trading-specification

          If you have any questions, please, contact us in online chat or on Facebook https://www.facebook.com/olymptradecom/ We will help you!

          Best regards, Olymp Trade team.
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            S
            Stephan Kluge
            from Delhi, Delhi
            Oct 21, 2019
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            Hello! I’ve heard some recommendations to pay attention to olymp trade signals. Traders say they find them quite good, even though you can’t rely 100% on them. I’d like to check them out myself. I do have a funded with real money account at olymp. But still, when i go to trading signals section i can only see the past performance of these signals. There is no live data for them. What is the matter? Am i missing something?
            Oct 29, 2019
            Complaint marked as Resolved 
            Oh, I’m a bit too far from becoming the VIP client. I only have a couple hundred on my account :(
            Olymp Trade customer support has been notified about the posted complaint.
            Verified Support
            Oct 21, 2019
            Olymp Trade Customer Care's response
            Hello there!

            Trading signals can help the trader to make a decision about the deal. But you are right, signals are not direct indication to action. You can find trading signals in this section https://olymptrade.com/analytics/trading-signals.

            Also you can observe the latest news in the sphere of economics and politics https://olymptrade.com/analytics/economic-calendar and make your forecasts on this basis, too.

            And don't forget about technical analysis. Learn about the most popular indicators and strategies here https://olymptrade.com/education/indicator

            If you have any questions, please, contact us in online chat or on Facebook https://www.facebook.com/olymptradecom/ We will help you!

            Best regards, Olymp Trade team.
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              D
              Dave Ramnarine
              from Bengaluru, Karnataka
              Oct 17, 2019
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              I normally used only sma indicator on my chart and experienced no problems. At some point i decided to check them all out, so added like almost all of them to the chart along with oscillators. I was able to remove oscillators because all of them have this close button in the upper right corner. But how do i remove indicators? Left clicking on them does not help, delete button does not help either.
              Oct 25, 2019
              Complaint marked as Resolved 
              Oh, that was very obvious indeed. Yeah, that makes sense to move the control buttons away from the chart for indicators.
              Olymp Trade customer support has been notified about the posted complaint.
              Verified Support
              Oct 17, 2019
              Olymp Trade Customer Care's response
              Hello!

              For your convenience there's an option which helps to remove all indicators at once. The picture shows how to do it. For any questions you can also contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/

              Best regards, Olymp Trade team.

              Verified Support
              Oct 17, 2019
              Olymp Trade Customer Care's response
              Hello!

              For your convenience there's an option which helps to remove all indicators at once. The picture shows how to do it. For any questions you can also contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/

              Best regards, Olymp Trade team.
              Hi, I added 2 EMA indicators and they appeared on the chart but not on the indicators page. So there is no way to edit or delete those EMA lines and they are just there. How can I remove this?

              can't remove indicators from the chart - Comment #3687927 - Image #0
              can't remove indicators from the chart - Comment #3687927 - Image #1
              I am not getting a remove all indicator or oscillator, due to which i am unable to edit the added oscilators

              can't remove indicators from the chart - Comment #3834572 - Image #0
              can't remove indicators from the chart - Comment #3834572 - Image #1
              Sampar8781's reply, Jun 30, 2021
              Uninstall and install the application again it works.
              Uninstall and install the application again it works.
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              7 found this helpful
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                B
                Bhaagyas Ghosh
                from Hyderabad, Telangana
                Oct 16, 2019
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                It looks like there are some problems with indicators in the platform. I am not a professional in this field but indicators should reflect some state of the market price movements, i’m quite sure about it. But some of the indicators used in the platform are looking forward. I mean they cover the chart but extend in future. This seems very strage and probably this is a bug. Please take a look at alligator for example. Not sure what its meant to do, but it goes ahead of current price significantly.
                Oct 24, 2019
                Complaint marked as Resolved 
                I’ve read an article about Alligator indicator. Nice! I didn’t know forward looking indicators exist ))
                Olymp Trade customer support has been notified about the posted complaint.
                Verified Support
                Oct 16, 2019
                Olymp Trade Customer Care's response
                Bhaagyas Ghosh, hi there!

                We recommend you to study how indicators work: https://olymptrade.com/education/indicator. If you have any questions left after education, feel free to contact us via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in
                our group facebook.com/olymptradecom/

                Best regards, Olymp Trade team.
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                  H
                  Himanshu Din
                  from Kolkata, West Bengal
                  Oct 15, 2019
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                  potential profit display

                  There is a problem with options trading. Whenever i choose the instrument to trade, i can see what i can expect of a trade as a percentage of option cost. 80%, 60% or some other number. I’d like to know in advance how much i will profit if the option wins. Is there a place where i can see my potential profit as an absolute value in dollars? I can’t find it. Of may be ai can switch percentage display into dollars display somewhere?...
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                  Naresh Mitter
                  from Mumbai, Maharashtra
                  Oct 13, 2019
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                  Hello! I’ve watched video about olymp trade and it was stated there that there is an option to trade forex here as well, not only digital options. So i’ve registered and have got my demo account now. To my regret i don’t see any possibility to trade forex here. The platform looks completely adjusted to trade options only. Can you please help me and let me know whether i need to install any special kind of software separately or register different account for forex trading?
                  Oct 21, 2019
                  Complaint marked as Resolved 
                  Thank you very much! I found it in the menu at the bottom!
                  Olymp Trade customer support has been notified about the posted complaint.
                  Oct 14, 2019
                  Olymp Trade's response
                  Hello!

                  If you are using a mobile application, then you have to download another application for the forex platform. Below are the links for the applications.

                  Mobile application

                  Android (Option): https://play.google.com/store/apps/details?id=com.ticno.olymptrade&hl=en
                  Android (Forex): https://play.google.com/store/apps/details?id=com.olymptrade.forex&hl=en

                  IOS (Option): https://apps.apple.com/th/app/olymp-trade/id[protected]?l=en
                  IOS (Forex): https://apps.apple.com/th/app/olymp-trade-forex/id[protected]?l=en

                  Desktop application
                  Windows/MAC: https://olymptrade.com/download

                  Thank you!
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                    P
                    Parveen1111
                    from Kolkata, West Bengal
                    Oct 10, 2019
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                    For some reason i can't choose a bigger multiplier for trading bitcoin at olymp forex platform. There is a menu option in the right upper corner where you can normally change the multiplier. It works fine with different currencies, but when i want to use 50 or 100 multiplier for bitcoin trading there are no such numbers in this menu option. 10 is the max. Is this a bug in the platform or what? Thank you in advance for your reply!
                    Oct 17, 2019
                    Complaint marked as Resolved 
                    Thank you, I didn't know multiplier can be different for different assets. So this is where the problem was.
                    Olymp Trade customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 11, 2019
                    Olymp Trade Customer Care's response
                    Hello, dear Parveen1111!

                    Thank you for reaching out.

                    Assets have different multipliers. Bitcoin have x10 maximum multiplier. You can find more information here:
                    https://forex.olymptrade.com/training/trading-specification

                    Best regards, Olymp Trade team.
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                      S.Dhaliwal
                      from Mumbai, Maharashtra
                      Oct 9, 2019
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                      I’ve got the following problem. I log into my olymp trade account and when i am at options trading platform, all seems to be ok. But once i choose to go to forex platform, browser redirects me to a similar place, but chart are not displayed there. Side menu toolbars are there and look ok. I see buy and sell buttons, can change multiplier, etc. Do you have any ideas what could be the problem here? Thank you in advance for any help!
                      Oct 14, 2019
                      Complaint marked as Resolved 
                      Thank you, I’ve sorted it out. Had to update my Chrome browser. The old version did not display forex platform properly for some reason.
                      Olymp Trade customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 10, 2019
                      Olymp Trade Customer Care's response
                      Hello there!

                      Kindly clear your browser’s cache and log in to your account again.

                      If this doesn't help, please, contact us in online chat, via e-mail [protected]@olymptrade.com or on Facebook https://www.facebook.com/olymptradecom/

                      Best regards, Olymp Trade team.
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                        A
                        Aslam Kapadia
                        from Aizawl, Mizoram
                        Oct 9, 2019
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                        I find sorting available for option trading assets by their rate of return ridiculous. Dash takes it's place right near fiat currencies, some stocks come in, then again traditional currency pairs... Down to 10% return. I understand that some people might find it convenient to choose best paying options first, but i’m definitely not one of them. I’d prefer to group currencies, stocks, crypt, and indices separately. Can you please add this feature to the platform?
                        Oct 15, 2019
                        Complaint marked as Resolved 
                        Thank you for your reply. For some reason it didn’t come to my mind that other sorting options are already available. Mind plays strange tricks with us sometimes, sorry about all the trouble. I didn’t notice its already there.
                        Olymp Trade customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 10, 2019
                        Olymp Trade Customer Care's response
                        Hello!

                        Thanks for reaching out!

                        We try to make trading convenient for everyone. It is always pleasant to receive such feedback.

                        If you are looking for only a specific group of assets (e.g. stocks or crypto), you can select this group at the bottom of the assets menu.

                        If you have any questions, please, contact us in online chat, via e-mail [protected]@olymptrade.com or on Facebook https://www.facebook.com/olymptradecom/

                        Best regards, Olymp Trade team.
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                          Joshua00
                          from Kolkata, West Bengal
                          Oct 6, 2019
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                          Choosing expiration time at the platform is very inconvenient! You should do something about it. For example when i trade options and ok, i’m decided about direction and i only want to change the expiration time. If i want it to be 1 hour, i need to press the + button like 59 times. And i do prefer longer expirations. Who developed this interface? Hitler? Please do something about it! The rest of the platform looks ok, so i'm lost in ideas why i have to deal with this timing problem.
                          Oct 14, 2019
                          Complaint marked as Resolved 
                          Oh, that was easy :) For some reason I thought that + and - buttons were the only way to change expiration period.
                          Olymp Trade customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 07, 2019
                          Olymp Trade Customer Care's response
                          Thank you for your feedback!

                          We regret that the interface evokes such emotions when used. We conveyed wishes to our developers on improving the transaction timing mechanism.

                          To change the transaction time faster, you can click on the time selection area and enter the desired interval. Also, when pressed, a side menu appears in which you can select a predefined deal time.

                          For any questions you can always contact us in online chat, via e-mail [protected]@olymptrade.com or on Facebook https://www.facebook.com/olymptradecom/ We are open for communication!

                          Best regards, Olymp Trade team.
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                            I
                            Ibrahim Subramaniam
                            from Chennai, Tamil Nadu
                            Sep 29, 2019
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                            I just recently found out about Olymp Trade. I am not really experienced in trading, so I started using a demo account. Everything was kind of great, and I learned a lot of trading features. But after I switched to a real account and deposited some money, I did not succeed. What is the main problem? Should I use a different strategy when trading on a demo account? Does it work differently? Or is it just about the psychological aspect?
                            Oct 1, 2019
                            Complaint marked as Resolved 
                            Problem solved :)
                            Olymp Trade customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 01, 2019
                            Olymp Trade Customer Care's response
                            Hello there!

                            Thank you for reaching out. We are glad that your issue is resolved now. This is exactly the psychological aspect, because there's no difference between real and demo accounts. Trader gets accustomed to risky trades of large amounts, loses attentiveness and becomes overconfident. There is also a fear of losing money. If you lose demo units, you do not worry about it, but you become very sensitive to the loss of your real money.

                            Before switching to a real account, learn all the courses from the "Education": http://bit.ly/2CyjTc6 and practice on demo until you start making stable progress. We also recommend to see the webinar "Psychology. Introduction to Money Management" http://bit.ly/2SuQCYE

                            Best regards, Olymp Trade team.
                            I've done a really successful trade recently, selling canadian dollar. I decided to leave the trade open as long as I did believe that I'd caught the trend reversal. I'm not risking the great amount of money and I was badly surprised in the end, that commissions took a large part of my profits. Do you guys practice some hidden fees or what?
                            Olymp Trade Customer Care's response, Oct 2, 2019
                            Verified Support
                            Hi! The only fee that is charged on the Forex Olymp Trade is SWAP.

                            A SWAP is the transaction to carry a position over to the next day. It is charged based on the system accepted worldwide. Trades on the Forex market are closed on Spot terms. This means that all trades made during the current business day must be closed and the entire amount of currency must be delivered on the second business day.

                            To avoid closing a current trade, you need to make a swap trade (close and re-open a position at the current exchange rate), which helps settle the obligations of the parties. The SWAP is also subtracted from the trade amount. On a trading terminal, the transaction takes place at 9:00 pm GMT.

                            Best regards, Olymp Trade team.
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                              Monin Dhaliwal
                              from Guntakal, Andhra Pradesh
                              Sep 28, 2019
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                              Three days ago i topped up my account with $10 but received no bonus, which was supposed to double my deposit. And the point is, i fulfilled all the conditions that were stated in the promotion! More particularly, i made a deposit right after creating an account, it could hardly have passed more than an hour after the registration. However, i didn't receive the bonus anyway. There are only $10 in my account, those $10 that i actually deposited. What's wrong, why hasn't olymp trade awarded me with a bonus?
                              Oct 1, 2019
                              Complaint marked as Resolved 
                              Ahh, I didn’t notice that this doesn’t work for small amounts like $10. OK. I’ll try to either make more out of my $10 or next time replenish with at least $30.
                              Olymp Trade customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 30, 2019
                              Olymp Trade Customer Care's response
                              Hello!

                              The 100% bonus is activated if you deposit from 30$ during one hour after registration. However, the regular deposit bonuses are still valid for you starting from the deposit amount 30$. The bonus amount is shown on the deposit page https://olymptrade.com/cabinet#tab=recharge

                              Best regards, Olymp Trade team.
                              One of the reasons I decided to start with Olymp is the bonus option, when you get the same amount bonus when fund your account within one hour since registration. But I can’t do that! I simply don’t get an e-mail from Olymp for confirmation. Why do you offer bonuses and then don’t allow getting them in time?
                              Olymp Trade Customer Care's response, Oct 1, 2019
                              Verified Support
                              Hello! You can confirm the e-mail by clicking on it in your profile. Also check the "Spam" folder, as the letter may have gotten there. Let us know in online support chat or on the official Facebook page, if the problem remains. We will promptly help you!

                              Best regards, Olymp Trade team.
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                                Srinivasan Masih
                                from Hyderabad, Telangana
                                Sep 25, 2019
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                                Resolved

                                It was stated on the website that the company promises to double any deposit as soon as it arrives. I opened an account with olymp and transferred $35 same day! But all i’ve got were my $35. Bonus money do not reflect on the panel. I looked eveywhere but didn’t find a hint of $70 on my account. $35 only. What is the problem? Why didn’t you keep your promise? "
                                Oct 1, 2019
                                Complaint marked as Resolved 
                                Didn’t notice that the offer is valid for 1 hour only. Still I think that 1 hour is not enough time. It should be one day at least.
                                Olymp Trade customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 25, 2019
                                Olymp Trade Customer Care's response
                                Hello there!

                                This bonus is available for new traders during 1 hour after registration. If your deposit matches all these conditions, but you didn't receive the bonus, please, contact us in online chat, via e-mail [protected]@olymptrade.com or on Facebook https://www.facebook.com/olymptradecom/ We will help you!

                                Best regards, Olymp Trade team.
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                                  Ram Naik3000
                                  from Hyderabad, Telangana
                                  Sep 21, 2019
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                                  Resolved

                                  I’ve had a really bad experience with your economic calendar. I trade gold and oil most of the times and last week, relying on your calendar I’ve opened a position. There weren’t supposed to be any strong moves according to it, but in fact the price went crazy and oil lost a dollar in value in 5 minutes. This can not happen with no strong fundamental reason, so you must be missing some important news on your calendar. "
                                  Sep 25, 2019
                                  Complaint marked as Resolved 
                                  Discussed this situation at forum. People say the reason might be Donald Trump’s tweet. Kinda hard to schedule that, so sorry to have bothered you for no reason :)
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 23, 2019
                                  Olymp Trade Customer Care's response
                                  Hello there!

                                  The financial market can act unpredictable, that is why it's important to use different instruments of analysis. Our platform provides a wide range of indicators, which help to predict the price movement with a certain level of accuracy. This is called technical analysis. Please, observe our "Education" section to get acquainted with the existing indicators https://olymptrade.com/education

                                  Combine fundamental analysis (when you study the news) and the technical one, it may help you to improve the results.

                                  For any questions contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in
                                  our group facebook.com/olymptradecom/ We will investigate your situation and help you!

                                  Best regards, Olymp Trade team.
                                  Sep 25, 2019
                                  Updated by Ram Naik3000
                                  Discussed this situation at forum. People say the reason might be Donald Trump’s tweet. Kinda hard to schedule that, so sorry to have bothered you for no reason :)
                                  Verified Support
                                  Sep 26, 2019
                                  Olymp Trade Customer Care's response
                                  Thanks for updating the review! Don't worry, we are always willing to help. By the way, you can talk to other traders in the official Facebook group: https://www.facebook.com/ There's a lot of interesting and useful information about the world of trading.

                                  Best regards, Olymp Trade team.
                                  I’ve been using Olymp trading platform on my PC. Recently got a new smartphone and decided to download a mobile app for Olymp. I found it on Play store but it looks totally different from browser version. I can’t find how to trade options there. It says FOREX. Don’t you have a mobile app for options trading?
                                  Olymp Trade Customer Care's response, Oct 3, 2019
                                  Verified Support
                                  Hi, Balaji Thakur!

                                  We have two different applications for Forex and Digital Options. Both can be found in PlayMarket or AppStore. https://play.google.com/store/apps/details?id=com.ticno.olymptrade - here's the link to our application for options trading.

                                  Best regards, Olymp Trade team.
                                  I traded ok on my demo account and decided to fund it with $20 yesterday. After I logged in, the platform still shows demo account money. I made another $50 same day but they were all demo money :( What is the problem? Do I have to create a different login to trade with real money? Please advise.
                                  Olymp Trade Customer Care's response, Oct 3, 2019
                                  Verified Support
                                  Hello!

                                  To switch to real account you simply need to click on the arrow sign right to "Demo account". If you are using the application, click on the sidebar menu to switch the account.

                                  Best regards, Olymp Trade team.
                                  Your candle bars charts look very suspicious. Generally the chart is similar to what other websites reflect, and this is really difficult to explain exactly what’s the problem. Looks like they are not colored properly and there is something else wrong. I can’t really grasp what exactly.
                                  Olymp Trade Customer Care's response, Oct 3, 2019
                                  Verified Support
                                  Ravee26, thanks for the feedback! We would be grateful if you share what exactly can be improved in the platform interface. Maybe, it is the color or saturation?

                                  Best regards, Olymp Trade team.
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                                    Prerak Zachariah
                                    from Bengaluru, Karnataka
                                    Sep 19, 2019
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                                    I've opened the account at olymp and has funded it with $150. I also received a $150 bonus. Then, after a few successful trades my account balance has reached $500 so i decided to withdraw $100 and leave the rest for further trading experiments. The withdrawal went well, but my account balance decreased by $250, not $100. What's the matter? Where is the money?
                                    Sep 22, 2019
                                    Complaint marked as Resolved 
                                    I'm really sorry for all the rude words I said to Olymp support. Please accept my sincere apologies! Bonus money gets burned when you do the first withdrawal and this really was said on the website.
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 19, 2019
                                    Olymp Trade Customer Care's response
                                    Hello there!

                                    Please, let us explain you how bonuses work. Bonuses are like safety bag. You can use them for trading and withdraw profit made with their help. But you can not withdraw the bonus from the account. When you make a withdrawal request, all the unused bonuses are debited from your account.

                                    Best regards, Olymp Trade team.
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                                      Dinesh Singh Matiyali
                                      from Bengaluru, Karnataka
                                      Sep 18, 2019
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                                      Address: Haldwani, Uttrakhand, Nainital, Uttarakhand, 263139

                                      I did transfer them about 100$ through bitcoin (Source bittrex)... Since last one month they are making me fool by saying your refund is in process... They all are liar. So guys use your sense to go with them.. My personal suggestion would be... Please do not continue with them... I often scammed by these fraud dont know why i always have a new hope with connecting with a new company... Thank you for more contact me [protected]
                                      +4 photos
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Sep 18, 2019
                                      Updated by Dinesh Singh Matiyali
                                      https://olymptrade.com
                                      Verified Support
                                      Sep 18, 2019
                                      Olymp Trade Customer Care's response
                                      Hello, dear!

                                      Thank you for reaching out to us! It is a pity that you had to wait for so long. Please, specify your account ID or e-mail, we will investigate your case and update you with the latest new about it!

                                      Best regards, Olymp Trade team.
                                      Why can't I just set the stop loss for the trade to be as big or small as I want it to be? What a silly idea to set it automatically to the exact amount of a deal. Everyone knows that managing the risk is one of the most important things that trader can take care of. I can't do that at Olymp unfortunately.
                                      Olymp Trade Customer Care's response, Sep 24, 2019
                                      Verified Support
                                      Hello there!

                                      This is called "stop out", it's a service that automatically closes a losing trade to protect the trader's balance from turning negative. If an open trade goes against the selected exchange rate and gets to the amount invested in that trade, it is automatically closed. We appreciate risk-management, and you can practice it in other forms. For example, make deals which do not exceed 5% of your deposit.

                                      Best regards, Olymp Trade team.
                                      I deposited $100 in Webmoney this July. They've now turned into $150 which is great, but why can't I withdraw them? I tried my Mastercard, I tried Visa, I tried my wife's card as well. Nothing seems to work? Is this is some kind a scam or what? A friend of mine says his withdrawals go OK. Please help!!!
                                      Olymp Trade Customer Care's response, Sep 24, 2019
                                      Verified Support
                                      Elias Comar, hello there!

                                      Make sure that you have embossed Visa Classic or Mastercard, and that international operations are enabled. If the problem remains, contact us in online chat, via e-mail [email protected] or on Facebook https://www.facebook.com/olymptradecom/ We will help you!

                                      Best regards, Olymp Trade team.
                                      Could it happen by any chance that you forgot to apply some commission to your BItcoin transaction? I've heard of people waiting for months for their BItcoin transactions to complete with 0 fee applied to it. I've heard a lot about Olymp. Some people win, some lose money there, but these are market risks. Have never heard of anyone having troubles with funding accounts or withdrawals.
                                      I am a recent customer of Olymp trade but not a newbie in trading overall. Olymp’s trading platform is indeed very nice and this is probably the main reason I decided to switch to Olump. There is nothing in it that is only meant to distract my attention and create an impression of a fancy trading software. It’s simple, it’s clear, it’s stable. I am not a big fan of indicators so Im not even bothering adding them to my charts. You can choose between are charts, bars, candles and heiken ashi. Looks like not much either, but let’s admit, no one is using XO charts in real life for trading. So as the outcome we have a very user-friendly interface for trading that allows customers focus on charts analysis and their trading systems.I highly recommend trying Olymp!
                                      Olymp Trade Customer Care's response, Jan 13, 2021
                                      Verified Support
                                      Hi, Owais!

                                      Thank you for your positive review. We are glad that you find the platform useful and convenient. Our goal is to provide our traders with the best and easiest platform to learn and trade. Thank you for appreciating our team’s efforts.

                                      Best regards, Olymp Trade team.
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