Olymp Trade Complaints & Reviews

Why, with the promised multi-platform, there is no application for Windows Phone? Multi-platform is very important for most people, especially those who trade over long distances. I can’t use the application because I have Windows Phone, and using the mobile version of the site isn’t convenient for me. I can’t trade normally from my device, is it really impossible to make an application not only for Apple and Android, but also to think about users of less popular phones? If you say that you are multi-platform, then provide Windows Phone version.

Nov 30, 2019

Complaint marked as Resolved

Well, I guess it might be the right time to change the phone itself. I'm a bit tired of running into similar troubles with it.

Olymp Trade customer support has been notified about the posted complaint.

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Hello! Yesterday night I was trading Brent. The payout rate was 80%. I know this for sure, because I always capture screenshots of my trades just in case. So here on the screenshot you can clearly see, that the payout on this fantastic :) trade was 80%. This is why I like trading oil. This morning when I opened the platform, the payout rate for Brent was 30%. What's going on?

Nov 29, 2019

Complaint marked as Resolved

Good to know that regardless of changes the trade will always get closed at the same rate it was opened with. This was my biggest concern and your answer helped. Thanks!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2019

Olymp Trade Customer Care's response Hello! Profit rate depends on many factors of market activity. For example, the percentage of return is higher on assets with a high level of volatility. Also traders' activity has an influence, so trading time matters. Learn more about trading sessions here: https://olymptrade.com/analytics/volatility

However, the trade always closes with the same return rate it was open. Don't hesitate to contact us for more questions!

Best regards, Olymp Trade team.

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I tried using Olymp trade on PC and everything was good enough. Later I had to switch to mobile app. First I liked it better than browser app. However, littel bit later problems started coming out. I found out that I often do wrong trades because I just push somewhere on the screen where I did not have the intention to push. Orders immediately come to action and there is no way back. Its too late. Using a PC with browser application is not an option anymore and it looks lilke there is no solution to this problem with mibile Olymp app.

Dec 1, 2019

Complaint marked as Resolved

Thank you for your concern with my troubles. I'll also need to have a look at my phone settings. Perhaps I can make some adjustment there to help the problem.

Olymp Trade customer support has been notified about the posted complaint.

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Devesh Mittal 1234

from Durg, Chhattisgarh

Dec 18, 2019

The company is conducting fraud. I have lost 12.000 dollars on the App.

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Olymp Trade Customer Care's response, Jan 12, 2021

Verified Support

Hello, Devesh.

Thank you for taking the time to leave a comment. It is a pity that you have formed a negative opinion. Can you please specify, why did you make such a conclusion? Olymp Trade is a reliable and transparent broker that supports traders in achieving their goals. As a member of an "A" category of the international Financial Commission, the platform guarantees the reliability and willingness to solve any issues that occur.

If you have any difficulties, contact our support service team, we will be glad to help you analyze your trades and give you recommendations. You can get in touch with us in an online chat at our website, via e-mail: [email protected] or on Facebook: www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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Olymp Trade promised that I will have 80-90% payout rates. When I log in and start trading, I can see that some instruments really do have 80-90% rates. But they keep changing all the time! Sometimes I start trading with 80% and end up with 65% rate. What am I supposed to do with these changes and how I'm supposed to know that the rate has changed while I was watching the charts and doing my analysis?! Moreover, the same asset can have a 30% payout in the morning and 90% in the afternnon. Ridiculous!

Nov 29, 2019

Complaint marked as Resolved

I've got the idea, thank you! I understand that these rates and the changes are the part of a system. No worries.

Olymp Trade customer support has been notified about the posted complaint.

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My trades on olymp trade forex platform always get some stop loss order along, even though i did not specify such a stop loss myself. Where can i find the settings so that i can adjust stop loss to my preference or trade without a stop loss at all. Once again, i mean not options trading (Don't have any issues there) but forex platform.
I'd appreciate your answer.

Nov 21, 2019

Complaint marked as Resolved

Thanks, the video helped!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

Olymp Trade Customer Care's response Thanks for reaching out! We recommend you to watch this video to find out how stop loss works and is set https://youtu.be/gY1ni0yAS3w

Feel free to contact us if you still have any questions after watching the video.

Best regards, Olymp Trade team.

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I don't understand something about options trading. When I buy or sell option, I want to enter the trade immediately most of the time. But once I click the buy or sell button, the timer starts and the vertical lines indicate some mysterious beginning of trade time. Didn't my trade begin once I bought the option? If yes, then why this timer is there? If no and I need to wait till the countdown is complete, then why the horizontal line indicates my order is already there?

Nov 19, 2019

Complaint marked as Resolved

Thank you so much! That explains a lot and your reply was indeed helpful!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Olymp Trade Customer Care's response Hello there!

This countdown is a time frame within candlestick is forming.The time on your screenshot means that 20 seconds are left before a new candlestick starts forming. Time frame can be set below the chart. We recommend you to watch this video to learn how candlesticks work:
https://youtu.be/1ncOTsYL2Xo

Best regards, Olymp Trade team.

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Radjaz

Nov 22, 2019

I've noticed that payout rates on different assets change from time to time. Sometimes I start trading with 80% and end up with 65% rate. I would like to receive notifications on such changes in payout rates. How can I be notified about those?

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Guys, once i try to buy the option, for some reason the order does not get executed immediately. For some reason there is a delay. I do suspect that this somehow deals with the end of bar and transition to another minute bar, but i need some confirmation. Maybe i'm missing some setting that could allow me to open the desired trade with no delay at all? I appreciate in advance your attention to this matter!

Nov 17, 2019

Complaint marked as Resolved

I'm sorry, it turned out that order is really executed at the same moment. I did not realize at first that the 1 minute option expires not exactly in 60 seconds, but in 60 seconds + the remaining of the minute left from the bar when option was purchased. Thank you very much for you reply anyway!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2019

Olymp Trade Customer Care's response Hello there!

All deals are made strictly according to the quotes that our platform receives at the given time.
Quotes are transfered to the platform from the suppliers as a continuous data stream. When you make an order, the deal is executed with the first received quote. There may be no price change at the moment of opening, so the deal will be executed with the first quote appeared.

In case you want to check the rate at a particular time, use the "Quotes history" that is available to all authorized users in the "Quotes" section of the sidebar on olymptrade.com.

Best regards, Olymp Trade team.

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When i want to buy or sell the option and click either green or red button on the right, the price keeps moving and i get different price of execution once i manage to click on confirmation message. I think it is unfair! The price must get fixed as soon as i buy the option. Please do something about. I’d really appreciate an update on my request. Thank you in advance!

Nov 13, 2019

Complaint marked as Resolved

Your answer makes me feel a bit stupid here. I should have figured that out myself. I apologize for taking your time.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2019

Olymp Trade Customer Care's response Hi there!

To fix the execution price, you can use the "Order" instrument. Learn more about trade types on Olymp Trade here https://olymptrade.com/training

And don't hesitate to ask any questions!

Best regards, Olymp Trade team.

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At the time of deposit money no ask for any proof but i lost 30 dollar but suddenly i win some 90 dollar and am going to withdrawl then they blocked my account. I will submitted id proof but they ask uplaod address proof but why need address proof.in id proof show photo, name, date of birth, sign already shown. My account id name is [protected]@gmail.com and i also submitted aadhar card as a address but they rejected.

Dec 9, 2019

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2019

Olymp Trade Customer Care's response Hello there, surya786!

In accordance with the policy of our company, we do not request any proof during registration. Verification is usually requested upon withdrawal.

The KYC / AML policy governs the amount of data a company needs to verify an account owner. In this case, we request not only ID card, but also the confirmation of the address.

We apologize for the inconvenience and are ready to answer all the questions.
You can contact us any convinient way: in live chat at our site or in direct messages of our Facebook group.

Best regards, Olymp Trade team.

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Pranis Ahluwalia

Nov 9, 2019

This is normal that your broker asks you for address proof. This can be your housing bill as easiest. This is a commonly known procedure of Know-Your-Customer rule for financial operators. Don't worry, as soon as you complete the verification process, you account should be released. They just want to make sure you are not financing terrorists or something like that.

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Elias Dani

Nov 16, 2019

This is an excellent brokerage for both beginners and experienced traders. As a beginner I found many educational programs here which helped me to find out more about how indicators work, what are the differences between various assets Olymp allows trading, how to make the best use of the trading platform available features. It was also very pleasant to get a welcome bonus. Experienced users will definitely appreciate that Olymp has got the most up-to-date and easy to use trading platform with tons of tools available there. Most importantly, no need to worry about broker's reliability. As far as I know they work since 2014 and did not encounter any problems so far.

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Olymp Trade Customer Care's response, Jan 13, 2021

Verified Support

Hello, Elias!

Thank you for such positive feedback. We are happy that you found Olymp Trade reliable and helpful. We strive to make our platform favorable for everyone each day. It is great that you appreciate a wide range of trading instruments presented on the Olymp Trade platform. Any suggestions from your side will be appreciated.

Best regards, Olymp Trade team.

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First of all thank you for the nice service we all get at olymp. I’ve ran into a problem though. You see, i like to trade several instruments simultaneously. For example eurusd and usdjpy. But i do get tired switching from one chart to another. I lose track of what’s happening on the market when i do that. So i’d like to keep both charts open in the trading platform simultaneously. Would be nice if i could open three charts, each getting...

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Olymp trade ads were saying that the company offers up to 92% payout rates. When i log in to my ot account and choose the instruments to trade digital options, the list of assets starts with the highest rates and they equal 82% only. These are eurusd and gbpusd currency pairs. Are other instruments with higher rates not available for me? Why, if so? Thank you in advance for explaining what's the matter here with these rates!

Nov 1, 2019

Complaint marked as Resolved

Hmm, didn't realize that Olymp had this option to trade on strike prices as well. Thank you indeed for pointing that out!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2019

Olymp Trade Customer Care's response Hello there!

Such profit rate is available when you are trading with strike prices. Actualy, you can get up to 100% while trading on strike prices. You can learn more about how it works: https://olymptrade.com/training

By the way, increased profit rate is one of the VIP-account features. You can read more about VIP benefits here https://olymptrade.com/lands/vipen/

Best regards, Olymp Trade team.

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In the numerous reviews i’ve read that olymp trade forex platform has got a feature to enter the desired take profit amount and stop loss amount in $ equivalent. The idea is really good but has it been implemented already? For some reason i can not understand where exactly do i have to put these numbers in? Unfortunately i’m not suggested to enter stop and target automatically.

Oct 29, 2019

Complaint marked as Resolved

Thank you, I should have been able to find this myself much earlier. That was so obvious!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2019

Olymp Trade Customer Care's response Hello!

Please, watch this short video to find out how these functions work https://youtu.be/gY1ni0yAS3w

If you have any questions, please, contact us again, we will help you!

Best regards, Olymp Trade team.

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On the right side of the trading platform olymp used to have a list of all my recent trades along with the information on traded instruments and profit/loss in each trade. I logged in today and this list does not seem to be there anymore. Is this possible to restore it somehow? I found this information very important and i’d like to keep track of my trades all the time. Thank you in advance for your assistance!

Oct 28, 2019

Complaint marked as Resolved

I'm so sorry for bothering you with this matter! Yes, I did find the button to return all the trades on the screen, thank you very much!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2019

Olymp Trade Customer Care's response Hello there!

Press the button as the picture shows to unfold the list of the deals. If the problem remains, please, contact us again, we will help you!

Best regards, Olymp Trade team.

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Hello! I really like the fact that when i trade forex instruments i don’t have spreads, but commission per trade only. But i’ve noticed that these commissions vary. If i daytrade currencies, they are pretty small. But i have indices positions rolled over night and it looks like some cost is being added. I couldn’t figure out what this charge is and why its being applied? Is it this because indices have different commissions or this happens because those are overnight positions? Thank you in advance for clarifying!

Oct 30, 2019

Complaint marked as Resolved

Thank you, this is exactly what I was looking for!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2019

Olymp Trade Customer Care's response Greetings!

This section of the platform specifies the commission and other details for each asset https://forex.olymptrade.com/training/trading-specification

Have a successful trading!

Best regards, Olymp Trade team.

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I’ve just started using olymp trade forex platform. I love the fact that you’ve got take profit and stop loss options there, but i can’t figure out how to use them. As far as i understand i need to put currency values in the boxes so that the position gets closed once either target in usd is reached or stop. But what if i want to take profit and execute stop loss at certain level from the price chart? Is this possible to enter stop and target based on the traded instrument price levels?

Oct 30, 2019

Complaint marked as Resolved

Thank you, I got the idea.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2019

Olymp Trade Customer Care's response Hello there!

We suppose, this is what you are talking about (see the attachment). Also recommend you to read this section thoroughly: https://forex.olymptrade.com/training/how-to-start

Don't hesitate to contact us for further questions!

Best regards, Olymp Trade team.

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All is clear with olymp options platform. Thanks! But once i tried forex platform i could not find the information on spreads reflected there. Currency pairs trading involves spreads and normally brokers have them reflected somewhere on the charts. When i tried olymp trade forex and tried doing some demo trades i could not find exactly what were the spreads for my trade. Why? Where can i find this information?

Oct 27, 2019

Complaint marked as Resolved

Sounds like some good news! Nice to hear that, thank you!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Olymp Trade Customer Care's response Hello there!

You can learn about the commissions in this section https://forex.olymptrade.com/training/trading-specification

If you have any questions, please, contact us in online chat or on Facebook https://www.facebook.com/olymptradecom/ We will help you!

Best regards, Olymp Trade team.

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Hello! I’ve heard some recommendations to pay attention to olymp trade signals. Traders say they find them quite good, even though you can’t rely 100% on them. I’d like to check them out myself. I do have a funded with real money account at olymp. But still, when i go to trading signals section i can only see the past performance of these signals. There is no live data for them. What is the matter? Am i missing something?

Oct 29, 2019

Complaint marked as Resolved

Oh, I’m a bit too far from becoming the VIP client. I only have a couple hundred on my account :(

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2019

Olymp Trade Customer Care's response Hello there!

Trading signals can help the trader to make a decision about the deal. But you are right, signals are not direct indication to action. You can find trading signals in this section https://olymptrade.com/analytics/trading-signals.

Also you can observe the latest news in the sphere of economics and politics https://olymptrade.com/analytics/economic-calendar and make your forecasts on this basis, too.

And don't forget about technical analysis. Learn about the most popular indicators and strategies here https://olymptrade.com/education/indicator

If you have any questions, please, contact us in online chat or on Facebook https://www.facebook.com/olymptradecom/ We will help you!

Best regards, Olymp Trade team.

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I normally used only sma indicator on my chart and experienced no problems. At some point i decided to check them all out, so added like almost all of them to the chart along with oscillators. I was able to remove oscillators because all of them have this close button in the upper right corner. But how do i remove indicators? Left clicking on them does not help, delete button does not help either.

Oct 25, 2019

Complaint marked as Resolved

Oh, that was very obvious indeed. Yeah, that makes sense to move the control buttons away from the chart for indicators.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Olymp Trade Customer Care's response Hello!

For your convenience there's an option which helps to remove all indicators at once. The picture shows how to do it. For any questions you can also contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/

Best regards, Olymp Trade team.

Verified Support

Oct 17, 2019

Olymp Trade Customer Care's response Hello!

For your convenience there's an option which helps to remove all indicators at once. The picture shows how to do it. For any questions you can also contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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LeonG98pls

May 31, 2020

Hi, I added 2 EMA indicators and they appeared on the chart but not on the indicators page. So there is no way to edit or delete those EMA lines and they are just there. How can I remove this?

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M

manish khot

May 19, 2021

I am not getting a remove all indicator or oscillator, due to which i am unable to edit the added oscilators

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Sampar8781's reply, Jun 30, 2021

Uninstall and install the application again it works.

S

Sampar8781

Jun 30, 2021

Uninstall and install the application again it works.

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It looks like there are some problems with indicators in the platform. I am not a professional in this field but indicators should reflect some state of the market price movements, i’m quite sure about it. But some of the indicators used in the platform are looking forward. I mean they cover the chart but extend in future. This seems very strage and probably this is a bug. Please take a look at alligator for example. Not sure what its meant to do, but it goes ahead of current price significantly.

Oct 24, 2019

Complaint marked as Resolved

I’ve read an article about Alligator indicator. Nice! I didn’t know forward looking indicators exist ))

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2019

Olymp Trade Customer Care's response Bhaagyas Ghosh, hi there!

We recommend you to study how indicators work: https://olymptrade.com/education/indicator. If you have any questions left after education, feel free to contact us via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in
our group facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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There is a problem with options trading. Whenever i choose the instrument to trade, i can see what i can expect of a trade as a percentage of option cost. 80%, 60% or some other number. I’d like to know in advance how much i will profit if the option wins. Is there a place where i can see my potential profit as an absolute value in dollars? I can’t find it. Of may be ai can switch percentage display into dollars display somewhere?...

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Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 75

why is there no application for windows phone?

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why was the payout rate for brent changed ?

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I often do wrong trades

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payout rates change from time to time

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I can't set up a stop-loss

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I don't understand something about options trading

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the order does not get executed immediately

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I get different price of execution

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block my account

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multiple charts on the screen

where are 92% rates?

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stop and target

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can't find the list of my trades

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extra commissions?

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stop and take

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can't find information on spreads

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trading signals are all for past

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can't remove indicators from the chart

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problem with indicator

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potential profit display

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