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Olymp Trade Complaints & Reviews

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Updated: Jan 2, 2026
Complaints 1557
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J
Jeishelle Pantaleon
Jul 2, 2019
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inactivity fee has been charged

Address: 744 TANTIONGCO STREET PANTOK, SAN GUILLERMO MORONG, RIZAL, 1960

Hello, i don't know when is the last time i used the olymp trade and due to my inactivity the charged 10usd on my account.

I understand that its a company policy, i am no longer interested to trade and i don't even remember my account. Is that possible for you to cancel or delete my account, so for the next 180 days that i am not active, they will not charge me again.

Hope it will make sense, if you need some...
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Rakesh3003
Jun 24, 2019
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Hey there! I've been trading with you for already 2 months. Yesterday, i decided to make my first withdrawal. I did it in the evening, but the money still hasn't arrived. I requested withdrawal to the very same card i had previously made a deposit with, what's the matter? Why does it take the funds so long to arrive? And will they actually arrive at least?
Jun 26, 2019
Complaint marked as Resolved 
Everything is OK, the money has arrived, I merely had to wait for a little bit. I didn't know that it takes longer to receive funds to a credit card - up to 3 days. Now that I know this, I won't panick that much next time :)) Kudos to Olymp Trade support team for the prompt response! You guys helped me resolve the situation in literally no time, thank you!
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2019
Olymp Trade Customer Care's response Dear Rakesh3003, hello there!

Withdrawals are usually carried out within 1-5 business days.

If you want to trace your withdrawal, contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/ We will help you!

Best regards, Olymp Trade team.
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    J
    jazzgopi
    from Bellary, Karnataka
    Jun 18, 2019
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    Address: 6-79/2 jm road d5th cross kodikal mangalore, Dakshina Kannada, Karnataka, 575006

    Hello,

    I am frustrated its been more than 45 days still I dint receive my money, I made a request to withdraw 10$. I have sent my bank statement thrice.Nothing has been done from your side each and every day your support people ask me to wait for 3 to 5 days . Please look into my issue if not I dont have option rather than taking legal action against your company.
    Aug 11, 2021
    Complaint marked as Resolved 
    Olymp Trade customer support has been notified about the posted complaint.
    Verified Support
    Jun 19, 2019
    Olymp Trade Customer Care's response     jazzgopi, i there!

    Please, tell us the ID of your account and the withdrawal number. We will check everything!

    Best regards, Olymp Trade team.
    View replies
    Going to court, seriously? Are you crazy to be making such a fuss of 10 dollars? Moreover, if the problem is on the part of Olymp Trade, you'll get your money anyway, I happened to withdraw far bigger amounts. But in fact, withdrawing $10 to a bank account is not such a good idea. No wonder it takes your bucks so long to arrive :) I always withdraw to an e-wallet, and the money arrives that same day. Couldn't be easier.
    Reply
    In general, the Olymp Trade platform is pretty OK. Or, more accurately, the platform is great, but the conditions could've been more favourable:)) The 80% payout rate is quite adequate, but I honestly wish it were higher. I'm really looking forward to the day when I will have grown my capital to the VIP-level - that's when the money will start rolling in! At the moment I avoid making an additional deposit on purpose, keep trading with a rate of 82% and growing the account. The progress is slow but sure :) The good news is, if I manage to trade into the black with an 80% payout rate, the future 90% will totally rock it!
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      P
      Pawan Vishiu
      Jun 16, 2019
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      I topped up my account by means of an electronic wallet skrill about a month ago. Since then, I've increased my deposit minimum twice. Now, I'd like to withdraw the income directly to my credit card, since skrill requires transferring money to the card in any case, which means additional commission. But the point is I just cannot do it! The site says I can only transfer money to that very same skrill account, no other way. What's the matter? I don't want to pay additional commissions!
      Jun 24, 2019
      Complaint marked as Resolved 
      Here's an update, the Olymp Trade support helped me sort out the withdrawal issue. Basically, that's my bad - I should've read the rules more intently, the withdrawal-depositing mechanisms are described there in full detail. Though at that moment I couldn't possibly make a deposit through anything but Skrill... but anyway. The point is, the problem has a very simple solution - I'll just make an additional mini-deposit with my credit card and proceed to withdraw funds directly to it. Big thanks to the broker's support team! Your prompt respond and assistance were priceless.
      Olymp Trade customer support has been notified about the posted complaint.
      Verified Support
      Jun 18, 2019
      Olymp Trade Customer Care's response       Pawan Vishiu, hi there!

      Thanks for reaching out!

      Due to the peculiarities of the payment system, you can withdraw funds only to the source which you used for making a deposit. We understand your desire to use the other payment source, which is more convenient for you, so you can just deposit your account with the card and then you can withdraw money directly to that card.

      If you have any questions, don't hesitate to ask! We are always ready to help!

      Best regards, Olymp Trade team.
      Verified Support
      Jun 21, 2019
      Olymp Trade Customer Care's response       Hello, Robin! Please, tell us the ID of your account and the withdrawal number. We will check everything!
      View replies
      Sir please help for my money back I don't credited in my account please help
      Reply
      Hello, Robin.

      Thank you for getting in touch with us. Kindly specify the issue you are facing in detail to our support team and they will be happy to accommodate your query. You can contact our support service in any convenient way; via e-mail: [protected]@olymptrade.com, in a live chat at our official website or in our group: facebook.com/olymptradecom/

      Best regards, Olymp Trade team.
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        R
        Rahul Arshanee
        Jun 13, 2019
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        Hello there! I've got a question concerning the mobile platform. Why does it lack some indicators available on the main platform, namely the one I'm trading with on my PC? I prefer having lots of indicators opened at the same time, they act kinda like filters to each other, which makes the signals more accurate. It'd be great if the mobile platform also had lots of indicators at place. When are you planning to add the rest of them? Thanks for the reply!
        Jun 24, 2019
        Complaint marked as Resolved 
        Thanks for the reply! I'll be looking forward to the addition :) So far, I'll keep trading with my PC)
        Olymp Trade customer support has been notified about the posted complaint.
        Verified Support
        Jun 13, 2019
        Olymp Trade Customer Care's response         Rahul, hi there!

        We are glad that you are satisfied with the platform. We are planning to add more indicators to the application for the convenience of or traders! Now you can enjoy the browser version of the platform on your mobile device. Have a successful trading!

        Best regards, Olymp Trade team.
        View replies
        I request for a withdrawal of 40$ to bank linked through VISA, I don't know why the request got rejected and money is also deducted from my account.

        Can anyone help me with this
        Reply
        Olymp Trade Customer Care's response, Jun 18, 2019
        Verified Support
        Baig Afroz, hello!

        We are ready to help you. Please, tell us the ID of your account and the ID of withdrawal. We are waiting for your message!

        Best regards, Olymp Trade team.
        Hi,

        I deposited via bitcoins. Money debited from my account but not credited in OlympTrade account.

        I have been mailing OlympTrade team from the last one week and they are not even willing to reply.

        I need this issue to be resolved ASAP
        Reply
        Olymp Trade Customer Care's response, Jun 18, 2019
        Verified Support
        Hello there, Ravi Shankar Podugu!

        Thank your for reaching out! Please, specify your account number and the ID of transaction. We will check it!

        Best regards, Olymp Trade team.
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          V
          vasanth ravichandran
          from Coimbatore, Tamil Nadu
          Jun 11, 2019
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          Identifier :43190339

          The amount Rs.2083 has been debited from my account on 10/jun/2019 without my knowledge and the same case happen in my account on 06/Jun/2019 the amount of Rs.2082 debited from my account without my knowledge and the amount is credited on the same day .But the amount debited on 10/jun/2019 is not credited in my account. I have attached the screenshot.
          +2 photos
          Aug 12, 2021
          Complaint marked as Resolved 
          Olymp Trade customer support has been notified about the posted complaint.
          Verified Support
          Jun 13, 2019
          Olymp Trade Customer Care's response           vasanth ravichandran, hi there!

          We studied your case thoroughly. On the account 43190339 we have not found any operations dated the 10th of June. The last transaction was the withdrawal №[protected] on the 6th of June.

          The company has no access to any funds on the trader's account, funds are debited or credited only by trader's order.

          Kindly ask you to provide bank statement confirming the operation that causes you doubt. If you face any difficulties or have further questions, feel free to contact us any convenient way!

          Best regards, Olymp Trade team.
          View replies
          OK, but what made you think it's Olymp Trade who charged your money? I've looked through the screenshots, they don't have a single reference to Olymp Trade.
          And actually, that's the first time I've heard about Olymp Trade charging money without the user's knowledge. Well, to begin with, charging money without the approval of your bank is impossible. In its turn, no bank will allow some third-party company to charge money from your account without your personal approval. Better ask yourself to what services you've given consent to regular money transfer. And if you haven't done that, ask your bank why they should perform transactions with your funds without your knowledge of that. It might help.
          Reply
          I've opted for Olymp Trade because there are lots of traders working on this platform. This means, when I open an order I know for sure that my counterparty is some other trader, and I don't have to trade against the company. Maybe this doesn't influence my profits at all, but I just feel safer that way. Of course, an honest company will pay the trader's earnings anyway, but when you receive them at the company's expense, it's kinda disturbing. With small brokers, this issue would've definitely arisen, but in case with Olymp Trade everything is simple and clear.
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            L
            Lonelypiku
            from Chandigarh, Chandigarh
            Jun 5, 2019
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            Address: Kolkata, Kolkata, West Bengal, 743245

            Sir,
            My indentifier no is[protected]. I withdrawl $10 but still now i. E 9 hours passed no money credited in my card or account. When i deposite money in olymp trade with in second money debited from card. But now it is 9 hours passed i got no money in my card. So where my money gone. And where the transaction id.?
            Look into this matter credit my money in my card as soon as possible.
            Aug 12, 2021
            Complaint marked as Resolved 
            Olymp Trade customer support has been notified about the posted complaint.
            Verified Support
            Jun 06, 2019
            Olymp Trade Customer Care's response             Lonelypiku, hello there!

            Thanks for reaching out! Don't you worry, witdrawals are carried out within 1-5 business days. Transaction ID is the number of your withdrawal. Unfortunately, the ID of your account is hidden from us here. If you want to trace your withdrawal, contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/ We will help you!

            We will be greatful if you leave an update about your issue here, so we could know that everything is fine. ☺

            Best regards, Olymp Trade team.
            View replies
            Processed
            One month
            My account not money in
            Withdraw.
            Please deposit my money
            Reply
            Olymp Trade Customer Care's response, Jun 18, 2019
            Verified Support
            Prince Khwaja Uddin Rd, hi there!

            Please, tell us the ID of your account and the ID of withdrawal. We will help you. We are waiting for your message!

            Best regards, Olymp Trade team.
            Duh, expecting money to a card within 9 hours after the withdrawal is waaay too optimistic:) I usually receive funds next day, that's quite good considering that the time limit is 3 days. If you want quick withdrawal, I'd recommend you to use an e-wallet. Personally I withdraw money to a credit card, but I'm okay with waiting. That's more convenient anyway - in case with a card, I can spend money right away, or just get some cash from an ATM. Yet e-money is a whole different story.
            Reply
            I got the recommendation regarding Olymp Trade in one closed Facebook group dedicated to trading, generally, I was involved in trading because of the cryptocurrencies, but when the cryptocurrencies market burst somehow, I decided to carry on with other assets. In that group, we were discussing the cryptocurrencies trading strategies and one guy wrote that he is trading cryptocurrencies on one more platform – Olymp Trade and it is possible to make deals by the means of other assets there.
            I got curries and decided to open an account. So everything is quite different there of course, not like on the cryptocurrencies exchanges. The deals are made differently, but this is both plus and minus. From one side you have to learn something new, from the other – these are new opportunities. Also, they offer pretty good training. Of course, I know the basic of technical analysis, I tried them out on the cryptocurrencies, but some strategies are new for me and seem quite promising. As a result, I’m trading here for a year. Now the cryptocurrencies are going up, but I decided not to leave the Olymp Trade at all, I combine a few platforms.
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              P
              Pritesh Solanki18
              from Mumbai, Maharashtra
              Jun 3, 2019
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              Address: Ujjain, Madhya Pradesh

              I have deposited $100 for trading and withdrawal $120 from my olymp trade account the same has been credited in my bank account as ₹8735 after conversion from usd to inr and again ₹8735 deducted from my bank account without my permission and when i asked from my bank about the same they told me that amount has been debited by olymp trade as they have created auto debit option hence otp not required.

              My olymp trade id is 43205976
              Email id is [protected]@gmailcom
              Aug 12, 2021
              Complaint marked as Resolved 
              Olymp Trade customer support has been notified about the posted complaint.
              Verified Support
              Jun 04, 2019
              Olymp Trade Customer Care's response               Pritesh Solanki18, hello there!

              We studied your case attentively. On the account 43205976 we have not found any operation for the amount equivalent to ₹8735. You have had only two deposits for 100 and 20 dollars on the 1nd of June. These funds were withdrawn the day after.

              Our company has no access to any funds on the trader's account, funds are debited or credited only by trader's order.

              If you face any difficulties or have further questions, feel free to contact us any convenient way!

              Best regards, Olymp Trade team.
              View replies
              Lol are you serious? I've just read about the same issue on this very forum, only published by a different user. The only difference is the amount of money, for the rest it's just the same! Do you think we're all complete morons here, so that you may copypaste the same text like 100 times and make us believe Olymp Trade has payout issues? Olymp Trade is a solid and reliable company, they don't need your miserable few bucks to run some scams you're babbling about. Your complaints are nothing but ridiculous dirty PR, and you know it!
              Reply
              Olymp Trade Customer Care's response, Jun 19, 2019
              Verified Support
              Hello, Krish7890! We really appreciate your support! Thank you.

              The traider is the one and only owner of the funds. We have no access to any funds on the trader's account.

              Best regards, Olymp Trade team.
              I'm totally happy about my cooperation with Olymp Trade. Being a solid and responsible company, they fulfill all the obligations imposed on them by the terms of the agreement. Besides that, they ensure proper and smooth functioning of the platform, so that I can execute orders without fear that the system will cause me any losses. All in all, I'm definitely planning to continue cooperation with this company. Highly recommended to everyone!
              Reply
              Olymp Trade Customer Care's response, Jun 19, 2019
              Verified Support
              Dear Shekhar Ardenashy, thank you for your support! That's the best reward for us.

              Wish you a successful trading with Olymp Trade.

              Best regards, Olymp Trade team.
              Most brokers take advantage with customers funds because they fill these customers don’t know how to get their funds back, But trust me there are hidden ways you can get your lost funds back from the broker. I was able to withdraw my $230, 000 from the two brokers i signed up with while trading. I’ve never done this before but i promise to recommend him if i help him out and i’m glad he did, If you want to recover your money back then mail him recoverywealthnow360 at gmail dot com
              Reply
              i deposited 100 USD on 17 march 2021 at time 16:15 and amount debited from bank account but not deposited in olymp trade account., what i do please help me out
              Reply
              pritesh07's reply, Mar 18, 2021
              my olymp id is 41861904
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                B
                Bunny289
                from Delhi, Delhi
                Jun 1, 2019
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                I have deposited $30 for trading and withdrawal $30 from my olymp trade account the same has been credited in my bank account as ₹ 2180.88 after conversion from usd to inr and again ₹2092.14 deducted from my bank account without my permission and when i asked from my bank about the same they told me that amount has been debited by olymp trade as they have created auto debit option hence otp not required.

                My olymp trade id is 42989808
                Email id is [protected]@outlook.com
                Aug 12, 2021
                Complaint marked as Resolved 
                Olymp Trade customer support has been notified about the posted complaint.
                Verified Support
                Jun 03, 2019
                Olymp Trade Customer Care's response                 Bunny289, hello there!

                Thanks for reaching out! We studied your case thoroughly. On the account 42989808 we have found only one deposit for 30 dollars on 28th of May. These funds were withdrawn the day after, on 29th of May.

                We have not found any other operations on the following account.

                Our company has no access to any funds on the trader's account, funds are debited or credited only by trader's order.

                If you face any difficulties or have further questions, feel free to contact us any convenient way!

                Best regards, Olymp Trade team.
                Verified Support
                Jun 21, 2019
                Olymp Trade Customer Care's response                 Shekhar Ardenashy, very good job so far! Wish you a successful trading!
                View replies
                So you're saying that at first Olymp Trade makes a withdrawal to your bank account, and then they make a deposit once again, right? And you claim that's an automatic deposit option... do you realize that's plain impossible? Dude, this ain't some Netflix subscription, broker accounts simply don't allow for automatic transfers! Even if they did, nobody would manage to transfer money from your bank account without your consent.
                So someone is obviously lying here - either bank, or you. I don't know which bank you're working with, but I doubt they would bother to arrange ""the murkiest scam of the century"" just to steal your couple dozen bucks. So here's the only conclusion - maybe you've forgotten to mention something in your story? :))) So far, it doesn't really make any sense.
                Reply
                What I really did like about this broker is their site, they have everything fully details and they have made the website in a manner than a person could read and understand without moving around a lot. By the way, I am new to the platform and I am building my account slowly. I'm glad I've already received the first withdrawal, it actually happened within a day, even though according to the rules it might take up to 5 days.I did not trade in the demo account, because the Minimal deposit is only 10$. I do not believe practicing in demo will help a lot, although it may differ from person to person.
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                  M
                  MukeshRanjan
                  from Mumbai, Maharashtra
                  May 30, 2019
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                  Address: Patna, Bihar, 800026

                  I have deposited $10 on 27/05/2019 for trading and withdrawal $10 from my Olymp Trade account the same has been credited in my bank account on 28/05/2019 ₹ 726.93 after conversion from USD to INR and again on 29/05/2019 ₹ 726.93 deducted from my bank account without my permission and when I asked from my bank about the same they told me that amount has been debited by Olymp Trade as they have created auto debit option hence OTP not required.

                  My Olymp Trade ID is 42824858
                  Email ID is mukeshranjan.[protected]@gmail.com
                  My Mobile No. is [protected]
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Olymp Trade customer support has been notified about the posted complaint.
                  Verified Support
                  May 31, 2019
                  Olymp Trade Customer Care's response                   Greetings, MukeshRanjan!

                  Thank you for reaching out! We studied your case thoroughly. On the account 42824858 we have found only two deposits, both done at the same day:

                  1.[protected] for 30 dollars.
                  2.[protected] for 10 dollars.

                  There was only one withdrawal on[protected], also successfully paid.

                  We have not found any other operations on the following account.

                  The company has no access to any funds on the trader's account, funds are debited or credited only by trader's order.

                  If you face any difficulties or have further questions, feel free to contact us any convenient way!

                  Best regards, Olymp Trade team.
                  Verified Support
                  Jun 06, 2019
                  Olymp Trade Customer Care's response                   Misti Jykar, hi there! Please, specify the ID of your account and the transaction ID, so we could help you and trace the payment! Best regards, Olymp Trade team.
                  View replies
                  50$ not credited my sbi account and not reply me my mails..

                  withdrawal amount deducted from my bank again without my permission - Comment #3450564 - Image #0
                  Reply
                  Olymp Trade Customer Care's response, Dec 14, 2020
                  Verified Support
                  Hi, dear Misti Jykar!

                  Thank you for leaving a comment. Kindly contact our support team if any issues or concerns appear. You can get in touch with our support service via e-mail: [email protected], in a live chat at the platform's website or in our group: facebook.com/olymptradecom/ We will be happy to consult you.

                  Best regards, Olymp Trade team.
                  There's no way Olymp Trade would automatically withdraw money from your account, all the more without your knowledge! At the very least, in case with such automatic transactions the bank is obliged to request your authorization. Otherwise the bank simply doesn't have the right to allow any company to withdraw money from your personal account. So you'd better take it up with the bank! Yet the main point is, Olymp Trade has never worked like that. I've withdrawn money for a number of times already, and each time the money remained in my account. So really, something just ain't right here. That's simply not possible!
                  Reply
                  Trading is made easier by Olymp Trade, I mean trading in this platfrom is really easy compares to other platform around. I am new this, but I am a quick learner. Speaking of which, the Olymp Trade website also gives me a lot of educational materials which I could study so that I could be a better trader. The bonus is pretty crazy and I was amazed that this broker doubles the deposit amount. I do not think any broker does that at the moment. The bonus helped me a lot when came to trading, I made way more profits than I orginally planned.Overall, I'm having a very pleasurable experience with Olymp Trade.
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                    D
                    Dharmendra singh sindal
                    from Mumbai, Maharashtra
                    May 28, 2019
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                    withdrawal amount not getting in my account

                    Address: Sirohi, Rajasthan, 307001

                    Hello sir,
                    I withdrawal 65$ after one month ago but did not get withdrawal amount in bank. I provided my bank statement to olymp trade customer support by mail. After some time they give arn number & say that track your payment through arn number in your bank. But bank employee say that there is nothing any system to check & track your payment issues. Please give solution for this matter....
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                    Raj Marayami
                    May 23, 2019
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                    Recently i've started trading with olymp trade. When i studied the broker's conditions and tried to figure out whom i choose - olymp or some other company, i noticed that their payout rates is 80%. I decided that it's a big advantage, and ended up opening an account with olymp trade. However, now i see that the 80% rate refers only to certain assets, not all of them. This means that if i want higher returns, i can trade only eur/usd and some 5 other currency pairs. There's literally no sense opening deals in other ones! Why this work such way?
                    May 24, 2019
                    Complaint marked as Resolved 
                    That was my fault. I didn`t know the features of assets price changing. Olymp Trade helped me to figure out how the market actually works. It`s cool that i got answer here and didn`t need to write to support team.
                    Olymp Trade customer support has been notified about the posted complaint.
                    Verified Support
                    May 24, 2019
                    Olymp Trade Customer Care's response                     Hi Dear Raj Marayami. Thanks you shared your experience!

                    Let me explain what determines the rate of return. The rate of retrun of an asset depends on 2 factors.

                    1. Market situation (volatility, liquidity), i.e. the level of market volatility and the number of trades with an asset within a certain period of time. Volatility — the security market or currency indicator showing level of its variability during a certain period due to political, weather and other conditions. Liquidity of an asset is the value, that determines the asset price change activity due to the large volume of supply and demand.

                    2. Balancing within the company. Automatic risk algorithm determines the number of open trades for the buy and sell for each asset. Normally, the balance of buyers and sellers is roughly equal. In case an overweight in one of the parties is observed, the company reduces the percent of profitability of an asset for covering of expenses.

                    Anyway, the profit received as a result of successful trading, is paid to the clients in full.
                    If you have any other questions, don't hesitate to ask. We'll be glad to help you!

                    Best regards, Olymp Trade team.
                    Verified Support
                    May 24, 2019
                    Olymp Trade Customer Care's response                     Thank you! It's our pleasure to help!
                    Verified Support
                    May 28, 2019
                    Olymp Trade Customer Care's response                     Greetings, Rahul!

                    You need to ask the bank for the full list of operations, incuding all the transactions on your card from the day before your withdrawal request until now. This is called the bank statement. After they provide you the list of transactions, you can send it to our support team, and they will help you!

                    Best regards, Olymp Trade team.
                    View replies
                    Hi my name is Rahul I did trade with Olymp trade I had request for withdrawal for 10$ each which was iniated on 16th April as well as 17th April they provide me with ARN number when I checked with bank they said such ARN is not enough to show for the payment so what and how can I get resolve and get back to my payment
                    Reply
                    Hi, Rahul!

                    Thank you for sharing your feedback with us. Our customers are our first priority and we would be happy to help you. Kindly, contact our support service and they will get back to you at their first convenience. You can reach our support team via e-mail: [protected]@olymptrade.com, in a live chat at the platform’s website or in direct messages of our Facebook community: www.facebook.com/olymptradecom/

                    Best regards, Olymp Trade team.
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                      Jitesh Mishra
                      from Mumbai, Maharashtra
                      May 21, 2019
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                      It is now two times when i dindt able to recieve my money even after 1 month and banks are refusing about any kind of payement sent by you what should i do now this is a kind of worst service you give money they take it in just 5 minutes but when you withdraw it they say to wait till 1 to 30 days and after 30 days they say to talk to the bank but bank said that there is no kind of payment send by you your arn doesnt works too.. Worst refunding service and bo response from olymp trade they are not responding to email there app's client support
                      May 30, 2019
                      Complaint marked as Resolved 
                      THANK YOU OLYMP TRADE. I GOT MY PAYMENT IT TOOK MORE THAN 15 DAYS BUT I GOT MY PAYMENT. ISSUE RESOLVED THANKS..
                      Olymp Trade customer support has been notified about the posted complaint.
                      Verified Support
                      May 21, 2019
                      Olymp Trade Customer Care's response                       Hi, Dear Jitesh Mishra! We are sorry to see you dissapointed that much. We really want to investigate the case and help you out!

                      Please don't worry about the delay. The withdrawal, as well as the refill, is carried out almost immediately, but the transfer time can be increased by the international transfer aggregator. Another reason is if the funds are already in the bank, as indicated by the ARN number, then the transfer time depends on the transfer processing time of your bank. The point is sometimes banks refuse to check the ARN code. But we'll do our best to resolve this.

                      To help you, first of all, we need your account number on our platform so that we can check everything. Please send it to us. After that we will be able to get the necessary number to check transfers at your bank.

                      We are always in touch and ready to help with advice at any time! So feel free to ask any questions.

                      Best regards, Olymp trade team.
                      Verified Support
                      May 24, 2019
                      Olymp Trade Customer Care's response                       Thank you! We've checked everything and now know how to help.

                      As for the first withdrawal, we can request the ARN Reference, which banks are obliged to check. In order for us to request it, you need to take an extract from the bank on all operations on the account from the day of the withdrawal to the current one. We will send this statement to the aggregator and he will provide this number for verification in the bank. You can send an extract to the support team saying that you need an ARN Reference number, they will do everything for you.

                      As for your second withdrawal from May 17th, we have already made a task of getting the ARN number for you.
                      Thank you for your pacience!

                      Best regards, Olymp Trade.
                      View replies
                      How come they don’t answer if you write that support explained to you the reasons for the delays with the funds? When I had questions on this matter, I got immediate response from the support, although I formed the withdrawal just a day ago and I still had sometimes according to the terms. At the end I got money on time, I just made a noise in advance)))
                      How big is your withdrawal? I don’t know for sure, but I don’t think that the company like Olymp was messing around on purpose, of course, if you don’t have 100 milliards dollars on your deposit. If the numbers are not that big, it is easier for them to complete the withdrawal and forget about you, maybe, there is an issue with the bank for real? Somehow I never heard that European traders would have any problems with the withdrawing, maybe, Asian banks are not so good? XD
                      Reply
                      Olymp Trade helps me a lot in trading. The main this is that everything's convenient and ergonomic. You can always find any information within a seconds. I trade with all assets, and there is a great choice of them on this trading platform. I think it's not even appropriate to talk about funds withdrawal. If a broker doesn't make it, you have to go to court. And Olymp makes funds withdrawal steadily. The interface of the platform is convenient for trading. Charts are easily scaled, you can trade on different time frames. The platform also has a deal history with charts, which lets you clarify some interesting details of the previous deals, if you need it.
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                        skumar0105
                        from Delhi, Delhi
                        Apr 30, 2019
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                        Address: Dist.solan HP, Solan, Himachal Pradesh

                        Hi all, my self satish, i had deposited 10 dollars in olymp trade account after trading same amount was withdrawl by me on 24th April. Bit till time money is not credited, every time when i contacted cusromer care they give me extended time lines of credit and tried to make me understand about the withdrawl process.

                        10dollars does not make a too much difference, but be aware before investing in such trading agencies.
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        Olymp Trade customer support has been notified about the posted complaint.
                        Verified Support
                        May 07, 2019
                        Olymp Trade Customer Care's response                         skumar0105, hello there!

                        All withdrawals are processed by the company within 1-5 working days. We can trace your withdrawal! Please, write us the number of your account, so we could check everything!

                        Best regards, Olymp Trade team.
                        View replies
                        And how many days do you usually have to wait after the withdrawal to receive money? I didn't quite catch that, is that a bank transfer? For $10? If so, you obviously aren't taking the easy way :)) Why not make a deposit through Skrill or any other e-wallet, and then withdraw money in the very same way? In my opinion, that's the easiest and the most beneficial way which will let you have your money at hand in a matter of hours - probably even faster. A bank transfer is a different story. You might have to wait for a week or longer, through no fault of the broker at all...
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                          sachin ct
                          from Noida, Uttar Pradesh
                          Apr 24, 2019
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                          My name is sachin. I made $50 in olymptrade. Few days later i requested the withdrawal. It has been processed from their side. Its been more than 2 months. Still money has not credited to my bank account. Actually i made this transaction through sbi international debit card. Several time, regarding this i approached issuer bank people and merchant people also. I am totally fed up with this problem. I am getting proper response from the merchant side but not from the sbi bank side. Their response is like uneducated people are working for the sbi. And i don't know where is my money has gone.
                          Can anybody please help me through it??
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Verified Support
                          Apr 26, 2019
                          Olymp Trade Customer Care's response                           Sachin, hi there!

                          Thanks for reaching out! It's a pity you got in such situation. We would like to help you with this issue. Tell us, please, did you contact our support team for the number of your transaction? We will be grateful for the ID of your account, so we could investigate your case thoroughly!

                          Best regards, Olymp Trade team.
                          Verified Support
                          Apr 29, 2019
                          Olymp Trade Customer Care's response                           Sachin, hello there!

                          Thanks for the details! You need to ask your bank for the bank statement and send it to our support team. The statement should include all the financial operations from the day before your withdrawal request until now. Having this information, our specialists can provide you with furher instructions.

                          Best regards, Olymp Trade team.
                          Verified Support
                          Apr 29, 2019
                          Olymp Trade Customer Care's response                           Sachin, hello there!

                          Thanks for the details! You need to ask your bank for the bank statement and send it to our support team. The statement should include all the financial operations from the day before your withdrawal request until now. Having this information, our specialists can provide you with furher instructions.

                          Best regards, Olymp Trade team.
                          Verified Support
                          May 06, 2019
                          Olymp Trade Customer Care's response                           Sachin, hello!

                          Don't worry! You need to ask the bank for the full list of operations, incuding all the transactions on your card from the day before your withdrawal request until now. This is called the bank statement. After they provide you the list of transactions, you can send it to our support team, and they will help you!

                          Best regards, Olymp Trade team.
                          Verified Support
                          May 06, 2019
                          Olymp Trade Customer Care's response                           Sachin, hello!

                          Don't worry! You need to ask the bank for the full list of operations, incuding all the transactions on your card from the day before your withdrawal request until now. This is called the bank statement. After they provide you the list of transactions, you can send it to our support team, and they will help you!

                          Best regards, Olymp Trade team.
                          Verified Support
                          May 06, 2019
                          Olymp Trade Customer Care's response                           Hi, Vicky123k!

                          The withdrawals are usually carried out withing 1-5 working day from our side. If you haven't received your funds yet, please, tell us the number of your trading account, so we could check everything!

                          Best regards, Olymp Trade team.
                          View replies
                          I don't have received me payment, where my money

                          transaction issue - Comment #3422584 - Image #0
                          Reply
                          Nishant8791's reply, Jun 10, 2019
                          Calm down, you'll receive your money anyway if the withdrawal was proper. :) You probably ordered a bank transfer, right? Then it's no wonder, it might take up to several days. That's why I prefer withdrawing through an e-wallet.
                          At the very least, you can contact the support team, they usually respond right away. If the problem is on their part, they'll tell you what's wrong. If it appears though that their payment has cleared, you'll know for sure that's a bank delay. In that case, you might as well call your bank and inquire about this issue.
                          I even don’t know, what to recommend you in this particular case…For the future…make a withdrawal to your e-wallet – this is faster, and the option is already checked. Sometimes it is difficult with banks, maybe some uneducated people are really working in your bank if everything was fine with this transaction from the Olymp Trade side…
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                            Vickydasssss
                            from Mumbai, Maharashtra
                            Mar 11, 2019
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                            Address: Mumbai City, Maharashtra, 400081

                            Hello
                            I deposited total of 20 dollars and withdrew 18.86 dollars they refunded me 10 dollars but remaining is still pending another thing today on 11 march 2019 olymp trade without any authorisation deducted 10 dollars from my account with out any permission and authorisation i want my money back i have mailed them but still no response on the remaining refund
                            Olymp trade will i get my money back i am in a financial crisis and now in major trouble because o[censored]nathorised deduction i request olymp trade to please provide me the full amount ie total of 18.86
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 12, 2019
                            Olymp Trade Customer Care's response                             Vickydasssss, hello there!

                            Thank you for reaching out! Our company has no ability to withdraw money from an account without trader's order. Could you, please, provide us the number of your account, so we can check everything and help you with this issue?

                            Best regards, Olymp Trade team.
                            View replies
                            My name is zeeshan sheikh .I had withdraw money at 25/04/2019. I dint get money still in my account its been 12 days. So I went to bank and asked to trace arn tracking . Manager is asking me what is arn . I conatcted support no one help me . I had withdraw money to my visa card
                            Name :zeeshan sheikh
                            ARN: 74295559116001736723019

                            didn't get my refund an unauthorised deduction from my account - Comment #3427414 - Image #0
                            didn't get my refund an unauthorised deduction from my account - Comment #3427414 - Image #1
                            Reply
                            Olymp Trade Customer Care's response, May 14, 2019
                            Verified Support
                            Dear Zeeshan Sheikh,

                            Unfortunately, in some banks the support service is not able to provide a full range of maintenance. You can contact the bank directly and request information from a more qualified specialist.
                            Also, you can request a transfer number from us on the 14 day after making a withdrawal. This number is requested by us from the aggregator of international transfers and is obliged to be checked by any bank.

                            We are very sorry that you have to wait for the processing of funds in your bank, we hope that the withdrawal will come to you soon. We are always in touch and are ready to help you any time. For instant assistance, text us in the support chat on the platform if you have any questions.

                            Best regards, Olymp Trade team.
                            Shamil013's reply, Jun 19, 2019
                            Hey, so what about your money? Have you finally received it? I wonder what was the explanation of Olymp Trade support. They usually solve issues quickly and accurately. Bank transfers are often delayed, that's actually the most troublesome method of withdrawal, so I never use it :)
                            Money withdrawal is not credit may account . i request to 4 days back . it is not respond olymp trade . i sent massage but your not replay . it is bad service .

                            didn't get my refund an unauthorised deduction from my account - Comment #3438920 - Image #0
                            Reply
                            Olymp Trade Customer Care's response, May 24, 2019
                            Verified Support
                            Dear b. dinesh kumar,

                            the money were send by us to your bank and now it depends on the transfer processing time of your bank. You now need to wait a little bit and request the extract at your bank and send it to us. Cause this is the way we make your bank check the info about your withdrawals.

                            To check the accurate info about these transactions at your bank you need an ARN Reference number.
                            ARN Reference number can be requested only after 14 days from the date of withdrawal. As your withdrawals were made on May 18 and 19, you, on June 3, need to take an extract from the bank on all credits to the account from May 18 to June 3, including all the cards you used to withdraw (as you did use different cards). With these extracts, our financial department will ask the aggregator for the ARN Reference for each withdrawal. Using this number your bank will check the transfer status info.

                            Thank you for your patience! If you have any questions please contact us. We are always in touch and are ready to help.

                            Best regards, Olymp Trade team.
                            As far as I know, it is stated in Olymp Trade's rules that the withdrawal amount cannot be less than $10 (and probably a multiple of 10, I'm not sure but this would be only logical). Of course I don't mean to offend or much less judge you, but making such a small deposit in order to struggle withdrawing it later is not the wisest idea. For example, I made deposits of no less than $100 even with the unfamiliar brokers whom I didn't trust much. For, you know, there could always appear some additional fees that weren't taken into account. That's normal, a couple of dollars won't make a big difference - you either earn or not.
                            I highly doubt that Olymp Trade deliberately refuses to withdraw your $8, 5. More precisely, I'm sure there is some explanation for this. What did their support reply to you in this respect?
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                              Y
                              Yasmeen Azhar
                              Feb 22, 2019
                              Resolved
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                              Website: olymptrade.com

                              I started my first trade on olymp trade with 30$. Post this it showed 60$ in my account. Then i withdrew 30$.
                              Next day when i checked, remaining 30$ from my account were gone. And after 2 days again 30$ was deducted from my account. When i had a chat with a person on there website they said its bank fault. What the hell!!! Does it mean bank will keep on deducting money from my card only because i used it for first time payment. I need my refund back. Please let me know whom do i get this to?
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Verified Support
                              Mar 05, 2019
                              Olymp Trade Customer Care's response                               Yasmeen, thanks for the review!

                              Only a trader can deposit and withdraw money from an account. Our company has no access to it. Could you, please, provide us the number of your account on the platform. We will investigate the situation and find what happened!

                              Best regards, Olymp Trade team.
                              View replies
                              I did not get the withdrawal amount. It has been 15days. I have asked the company for further detail but I still did not get the perfect reply. I asked for the withdrawal on March 4. The amount was 2172 rupees. Regularly I ask for the update but the only reply I get from them.
                              Reply
                              Olymp Trade Customer Care's response, Apr 5, 2019
                              Verified Support
                              Suraj10, hello there!

                              Could you, please, tell us the number of your account, so we could check the information? We will help you!

                              Best regards, Olymp Trade team.
                              Alok Varun's reply, Jun 30, 2019
                              That's really weird. The support team not replying to the inquiry... no, it's never happened to me before. Are you sure you haven't received the money? What if the bank has messed up or something?
                              To morning I have deposited 20 dollar. And I won 38 dollar but . I was withdraw. But till now not added.
                              Reply
                              Olymp Trade Customer Care's response, May 24, 2019
                              Verified Support
                              Hi Dear Jubul!

                              Withdrawal is carried out to the source of depositing of the account within 2-5 business days.
                              Hope everything is fine now. Please text our support team if not. We are always ready to help!

                              Best regards, Olymp Trade team.
                              my name is b. dinesh kumarwithdrawal 130$ and 10$ wining amount is not credited in my account.i request to 4 days back . it is bad service . olymp trade . i sent massage but your not replay . very bad .
                              Reply
                              Olymp Trade Customer Care's response, May 24, 2019
                              Verified Support
                              Hi Dear b. dinesh kumar!

                              You ordered two withdrawals. Withdrawal is usually carried out within 2-5 business days. Sometimes longer as it depends on the transfer processing time of your bank.

                              To check the accurate info about these transactions at your bank you need an ARN Reference number. I will now explain you how to carry that out.
                              ARN Reference number can be requested only after 14 days from the date of withdrawal. As your withdrawals were made on May 18 and 19, you, on June 3, need to take an extract from the bank on all credits to the account from May 18 to June 3, including all the cards you used to withdraw (as you did use different cards). With these extracts, our financial department will ask the aggregator for the ARN Reference for each withdrawal.
                              So please wait a little bit more and request the extract at your bank and send it to us.

                              Thank you for your pacience! If you have any questions please contact us. We are always in touch and are ready to help.

                              Best regards, Olymp Trade team.
                              The only logical way out is to inquire in the bank what happened. You've got a reply from Olymp Trade, there are no reasons to distrust them. Thus, you need to check with your bank why they keep withdrawing funds from your account. The point is, Olymp Trade is no more responsible for the money after it has been withdrawn to your account, which means you really should address your bank about this issue.
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