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Olymp Trade Complaints & Reviews

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Updated: Jun 24, 2025
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Olymp Trade reviews & complaints page 9

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Varun_Na
Oct 1, 2023
Oct 2, 2023
This thread was updated on Oct 2, 2023
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The timeframes are very limited here. I don't have much experience, so I could be wrong, but how do people trade with so few timeframes available? Or is it that my own app is broken and I cannot toggle between the timeframes right? I think this is a basic thing that a broker has to get right especially on a proprietary platform. Or else, I think brokers should just make available the MT4, or some other trusted platform instead of providing half services.
Oct 27, 2023
Complaint marked as Resolved 
I'm really sorry about my earlier statement. I didn't do it right. The platform has timeframes even down to seconds. That is the lowest timeframe I have ever seen which is impressive. I apologize for the mis information, but there are a lot of timeframes to work with here.
Olymp Trade customer support has been notified about the posted complaint.
Hello, Varun_Na.

Thank you so much for taking the time to provide feedback. Currently, FTT trading mode has many timeframes from Quick (under 1 minute) to Timer (under 23 hours). Or you can choose the time as you wish.

Olymp Trade strives to provide the finest trading conditions. And with our own platform, we are free to provide these benefits to our users.

Best regards, Olymp Trade team.
Olymp Trade Customer Care's response, Dec 28, 2023
Verified Support
Hello, Varun_Na.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.
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    Badsha @866
    Sep 30, 2023
    Oct 2, 2023
    This thread was updated on Oct 2, 2023
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    Address: Mustafa manzil near kdmc kalyan west maharashtra

    I deposited 500 dollars in olym trade account with email id [protected]@gmail.com and due to non trading activity my account blocked already 7 days pass and still my account is blocked and in customer care no one directy communicate clearly what is the status can you pls unblocked my account then I will strart trading pls do something your platform is big is that happeninfg like this no one trust any update email me [protected]@gmail.com
    And call me mob no [protected]
    Olymp Trade customer support has been notified about the posted complaint.
    Greetings, Badsha @866.

    We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can investigate the case for you with it.

    We are waiting for your reply.
    Best regards, Olymp Trade team.
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      mohun K
      Sep 30, 2023
      Oct 2, 2023
      This thread was updated on Oct 2, 2023
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      It seems like olymp trade is in the process of implementing the new percentage scheme. They want to offer the highest yield on the market.

      Right now I got a notification on the platform that I have an increased yield, but when I gladly tried to trade fixed time trading mode it turned out there is no high yield whatsoever. Or it is available for a couple of assets at best.
      I don’t think olymp trade is cheating me, but I am struggling to understand what is happening.
      Oct 3, 2023
      Complaint marked as Resolved 
      My bad. I suppose this increased profitability rule is for two or three assets at a time. At least it is like that for this moment. props to the support team for explaining me this detail. Hopefully the broker will expand it on more instruments in the near future.
      Olymp Trade customer support has been notified about the posted complaint.
      Hello, dear Mohun K.

      Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We are glad to tell you that Olymp Trade increased the profitability for all statuses. Here we have
      - The Starters will increase from 82% to 85%.
      - The Advanced will increase from 85% to 89%
      - The Experts will increase from 92% to 93%
      We hope you like the new profitability scheme. If there's anything else we can do to help, please let us know.

      Best regards, Olymp Trade team.
      Olymp Trade Customer Care's response, Oct 5, 2023
      Verified Support
      Greetings, Mohun K.

      We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

      Please let us know if you have any further questions.
      Best regards, Olymp Trade team.
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        Aarav_Patel
        Sep 26, 2023
        Sep 27, 2023
        This thread was updated on Sep 27, 2023
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        You know why I adore working with this company? They have transparent objectives, plan for development and they never forget about their clients and ready to give them an aid regardless of how tough the situation is.
        Still, sometimes I have such hardships which I can't drown out.
        This is exactly such kind of situation.
        I realized that this "step-by-step" path to obtain a new status was tedious as hell, so I decided to pick a more convenient way to get maximum benefits.
        Yeah, the marketplace... That is, I thought like it would be way easier to issue a subscription on status rather than spending time accumulating these Xps.
        The point is when I tried so hard to find where to buy this subscription in their desktop platform, all my efforts were in vain. I couldn't do it whatsoever. Why did they promise me the otherwise? Was I misguided? Olymp trade, don't get me upset and vexed 😠
        Oct 3, 2023
        Complaint marked as Resolved 
        I must take my words back. Silly-head couldn't read terms and conditions attentively, lol. Thanks olymp trade for clarifying me on this matter, I didn't really know that the subscription could be issued only using web trading platform, not a desktop one. Now I know how to act.
        Olymp Trade customer support has been notified about the posted complaint.
        Greetings, Aarav_Patel.

        Thank you for taking the time to provide a comment, your opinion is valued greatly and it helps us maintain an excellent standard of service to our traders. We strive to provide the finest trading conditions including a strong platform, popular assets, useful customer support, and a quick withdrawal processing time. We are so happy that you agree with us.

        Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

        Regarding the subscription, we are glad to inform you that you can buy it on the “Market”. Please go to Market, then Trading Conditions. You will find a subscription for all statuses.

        Best regards, Olymp Trade team.
        Olymp Trade Customer Care's response, Oct 6, 2023
        Verified Support
        Greetings, Aarav_Patel.

        We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

        Please let us know if you have any further questions.
        Best regards, Olymp Trade team.
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          pratyush mahala
          Sep 24, 2023
          Sep 25, 2023
          This thread was updated on Sep 25, 2023
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          I deposited 100 dollars in my account in 31st August. With the request no of [protected].

          But i only got deposited only 36.26 dollars in my account. And the request no of 100 dollars also missing from transaction.

          I have already mailed to
          [protected]@olymptrade.com
          [protected]@olymptrade.com
          [protected]@olymptrade.com
          [protected]@olymptrade.com

          Have done live chat in olymp but only response i am getting is it is already forwarded to concerned departmet.
          It's already been 23+ days but i am getting no response from their side and they only telling to wait more and more.
          +3 photos
          Sep 27, 2023
          Complaint marked as Resolved 
          Finally after 27 days today i got my amount. It's shit of a service. Can you even imagine waiting 27 days.
          Olymp Trade customer support has been notified about the posted complaint.
          Greetings, Pratyush mahala.

          We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

          We are waiting for your reply.
          Best regards, Olymp Trade team.
          pratyush mahala's [Complaint's author] reply, Sep 26, 2023
          64834017
          I have given the Id and please do not tell me to wait more and more please.
          It's already been 26 days. Since my payment
          Olymp Trade Customer Care's response, Sep 26, 2023
          Verified Support
          Greetings, Pratyush mahala.

          We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Thank you for sending us your ID account. We have passed your case to our financial specialist. They will work from their end and contact you shortly.

          Best regards, Olymp Trade team.
          Olymp Trade Customer Care's response, Sep 27, 2023
          Verified Support
          Greetings, Pratyush mahala.
          We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We would like to provide a quick payment method. However, it may depend on other external parties as well. If you would like a faster transfer, you can consider USDT.

          Best regards, Olymp Trade team.
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            Venkat2002
            Sep 23, 2023
            Sep 25, 2023
            This thread was updated on Sep 25, 2023
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            I made a deposit of 700rs yesterday morning but still not appeared in my trade account.
            Request I’d
            [protected]
            +1 photos
            Olymp Trade customer support has been notified about the posted complaint.
            Hi, Venkat2002.

            Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

            Waiting for your response.
            Best regards, Olymp Trade team.
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              Navin GGG
              Sep 23, 2023
              Sep 25, 2023
              This thread was updated on Sep 25, 2023
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              Guys, I recently started trading in FTT mode. No need to mention that I am new here, but I got curious about this pretty new trading style for me. It looks easy at first glance but, it’s not that easy I admit 🙂
              However, I studied the guide pretty closely, since I had no prior experience and also explored a bit more online to find a working strategy for this type of trading. I came to the conclusion that the main factor here is the return yield you get from a trade and those articles were suggesting to trade with a profitability larger than 80%. I was surprised when I opened my account again to see that the profitability on my favourite pair NZD/JPY is only 30%!
              It ruined my day…
              Sep 27, 2023
              Complaint marked as Resolved 
              Okay, I did a bit more research and found out that Olymp Trade offers a yield even bigger than 80%. It depends on the instrument you trade, so guys monitor the profitability an instrument brings and choose wisely. I thought the profitability was the default and the same for all the assets, but that was not the case.
              Olymp Trade customer support has been notified about the posted complaint.
              Hello, Navin GGG.

              We really appreciate you taking the time to share your feedback. Olymp Trade strives to provide the finest trading conditions. They include a smooth interface, free education, and a functional support team. We are so happy that you agree with us. Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

              Regarding your question, the payout rate depends on the strike price. The strike price you select can also affect the asset profitability. By default, it is equal to the market quote of an asset. However, it can be changed, thus increasing or decreasing the profitability. You can do it in the strike price menu. To enable this option, go to the “Chart” section of the platform.

              Please let us know if you have any further questions.
              Best regards, Olymp Trade team.
              Olymp Trade Customer Care's response, Sep 27, 2023
              Verified Support
              Greetings, Navin GGG.

              We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

              Please let us know if you have any further questions.
              Best regards, Olymp Trade team.
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                Ramdayal9926
                Sep 23, 2023
                Oct 28, 2023
                This thread was updated on Oct 28, 2023
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                Address: www.olymptrade.com

                I deposit 40000inr after I check how much withdrawal process time take
                After I withdrawal all amount they block my account without any reason
                They told me you raise a chargeback request against
                After I checked my bank the request made by mistake and I already cancel it
                I send him all proof but they didn't unblock my account
                Actually I request chargeback another transaction but the request made another transaction to olymp trade merchant but I cancel because it's made by mistake but they block my account permanent
                Name-Ramdayal Verma
                E-mail- [protected]@gmail.com
                Date of block- 22 aug 2023
                Olymp I'd[protected]
                Olymp Trade customer support has been notified about the posted complaint.
                Greetings, Ramdayal9926.

                Thanks for getting in touch. We are so sorry that your experience did not match your expectations. It's a pity that you have made this conclusion.

                We understand that your account is going through an investigation. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity. Please note that our clients who trade in line with the platform’s policies are not subjected to such check-ups.

                Another thing you can do if you do not agree with us. That you can file a complaint at [protected]@olymptrade.com. They will review your case and give a final decision from the company.
                Best regards, Olymp Trade team.
                Ramdayal9926's [Complaint's author] reply, Sep 25, 2023
                There is no reply doing my mail they ignore me
                Olymp Trade Customer Care's response, Sep 26, 2023
                Verified Support
                Hello, Ramdayal9926.

                Thank you for writing to us. It may take time to reply to your request. The responder needs to fully understand your case.
                As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/

                Best regards, Olymp Trade team.
                Ramdayal9926's [Complaint's author] reply, Sep 27, 2023
                I need my money because I cancel chargeback request it's made by mistake
                I don't need your scam trading account
                Send my deposit back only
                Please do a favor on me because I have no more options remaining only socide
                I blindly trust you this money I borrow
                From bank now to force me because of You
                You made many people destroy their life
                And now you not reply my messages
                This is preten you scam with people and after Deposit successful you blocked account this is not good
                Give me only my deposit I don't need any 1 ruppes extra
                Olymp Trade Customer Care's response, Sep 28, 2023
                Verified Support
                Greetings, Ramdayal9926.

                We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to review this issue. To do so, please leave us your ID account in the comment section. We can investigate the case for you with it.

                We are waiting for your reply.
                Best regards, Olymp Trade team.
                [protected]
                Please check
                Olymp Trade Customer Care's response, Oct 2, 2023
                Verified Support
                Hi, dear Ramdayal9926.

                Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation on your case. We will contact you shortly,

                Best regards, Olymp Trade team.
                When you contact me
                Olymp Trade Customer Care's response, Oct 11, 2023
                Verified Support
                Hi, there Ramdayal9926.

                The ID account you have provided us is not correct. Kindly check your profile, it should be under the profile picture.

                We are waiting for your response.
                Best regards, Olymp Trade team.
                My account is blocked how can I check
                I give you my registered email
                [protected]@gmail.com
                [protected]
                Ramdayal9926's [Complaint's author] reply, Oct 16, 2023
                I didn't get any response
                Ramdayal9926's [Complaint's author] reply, Oct 17, 2023
                What happened I didn't get any response
                You scam with me
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                  Karim Gade
                  Sep 22, 2023
                  Sep 22, 2023
                  This thread was updated on Sep 22, 2023
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                  I decided open a trading account with this broker for several reasons.
                  The first reason is my personal opinion. I have been studying the broker's trading conditions for a long time and they seem to be suitable for me.
                  The second reason is recommendation of my friend. To be more precise, he told me that this broker has a bonus system that will help me to start trading.
                  But apparently there are no bonuses here. I can't write to my friend yet as he is away on vacation but I feel that something is wrong...
                  Oct 1, 2023
                  Complaint marked as Resolved 
                  I have contacted my friend and would like to clarify the situation. This company decided to replace the bonuses with a more favorable offer. And now the profitability of trading has become even higher. It turns out now the trading conditions suit me even more😁
                  Olymp Trade customer support has been notified about the posted complaint.
                  Hello, Karim Gade.

                  Thank you for your feedback. We are thrilled to have you as part of our big community! We strive to provide the finest trading conditions including a strong platform, popular assets, useful customer support, and a quick withdrawal processing time. We are so happy that you agree with us.

                  Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

                  Regarding the bonus system, recently we would like to provide a better trading condition. Soon enough, you will see an upgrade in profitability. With the new system, we hope you can gain more trading advantages than ever.

                  Keep up the good work.
                  Best regards, Olymp Trade team.
                  Olymp Trade Customer Care's response, Oct 2, 2023
                  Verified Support
                  Greetings, Karim Gade.

                  We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                  Please let us know if you have any further questions.
                  Best regards, Olymp Trade team.
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                    PanduSHARMA
                    Sep 17, 2023
                    Sep 18, 2023
                    This thread was updated on Sep 18, 2023
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                    I have heard a lot about the Olymp Trade broker, and I shouldn't conceal this information - I heard only positive feedback from current clients. Literally everything on the platform was described by this or that trader in a very positive way.
                    So, that's the primary reason why I decided to enter the website, scrutinize trading conditions and get down to trading with the Olymp trade.
                    Still, the registration process was quick, identity verification was smooth as well and there was nothing difficult in topping up the account. And, I received a bonus!
                    But people around continue talking that it's impossible, like this system isn't available anymore and so on and so forth. What's wrong guys? Olymp Trade doesn't even know it still has this system or what? Or I am an exclusion? =)
                    Sep 25, 2023
                    Complaint marked as Resolved 
                    Crap... I thought I read new reviews... but, INATTENTIVELY! My silly head was convinced of examining information precisely, noting all important detail, but I've missed a piece of significant info! I ain't had any idea that the company is planning to send bonus system to the history's dump and replace it with a more profound mechanism. But, worth saying, that you have replied pretty quickly to me and clarify everything I needed to understand that I was so silly not to read overviews thoroughly! Kudos, Olymp trade guys!
                    Olymp Trade customer support has been notified about the posted complaint.
                    Hello, PanduSHARMA.

                    Thank you for your feedback. We are thrilled to have you as part of our big community! We strive to provide the finest trading conditions including a strong platform, popular assets, useful customer support, and a quick withdrawal processing time. We are so happy that you agree with us.

                    Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

                    We have a bonus for our new users. We hope that you like it.
                    Best regards, Olymp Trade team.
                    Olymp Trade Customer Care's response, Sep 26, 2023
                    Verified Support
                    Greetings, PanduSHARMA.

                    We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                    Please let us know if you have any further questions.
                    Best regards, Olymp Trade team.
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                      Acarya H.
                      Sep 17, 2023
                      Sep 18, 2023
                      This thread was updated on Sep 18, 2023
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                      I was working so hard to collect those Experience Points and to progress to the next level. And finally, I reached that stage yesterday. I received a notification and they confirmed my progress on Traders’s way. Besides other perks, I was expecting to receive my well-deserved bonus as well.
                      However, even though I received a notification that I progressed when I opened my account today there was no bonus at all. My account size was the same. Am I doing something wrong, or Olymp Trade didn’t keep their promise?
                      Sep 23, 2023
                      Complaint marked as Resolved 
                      Everything is fine guys, I totally messed up things 🙂 I was expecting a bonus but didn’t do my part of the job to properly inform myself about the rules and conditions. Let me explain the situation. I mixed up FTT and Forex trading. In FTT when you progress to the next level, you have promotion and benefits, but they come in the form of increased profitability. For example, my profitability with a starter status was something around 80% (not sure exactly), and now with an Advanced status, I have the opportunity to choose a maximum profitability of 89%. This is even better than any kind of bonus. If you follow your trading strategy and stay disciplined, your profits will become bigger and bigger with time.
                      Olymp Trade customer support has been notified about the posted complaint.
                      Hello, Acarya H.

                      We really appreciate you taking the time to share your feedback. Traders’ Way has been a popular way to gain XP and maintain a high status. We are glad that you have enjoyed it.

                      We are just announcing the new system. In the near future, profitability will be increasing at all statuses. We have listened to our users' feedback and this new system will be very promising and rewarding.

                      If you are open to discussing your experience further, please call/email us.
                      Best regards, Olymp Trade team.
                      Olymp Trade Customer Care's response, Sep 25, 2023
                      Verified Support
                      Greetings, Acarya H.

                      We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                      Please let us know if you have any further questions.
                      Best regards, Olymp Trade team.
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                        Mihir123N
                        from Kolkata, West Bengal
                        Sep 15, 2023
                        Sep 15, 2023
                        This thread was updated on Sep 15, 2023
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                        Address: James Street, Kingstown, First Floor, First St Vincent Bank Ltd Building, Saint Vincent and the Grenadines India

                        Where is consumer rights? Minimum one time company should warn client : that you are violating this or that policy or agreement, please avoid it otherwise we may block your account within 24h. But no company never warn you and suddenly block your account like client has no rights on his own money. 98% plus client do not read T&C. They just trust on the platform because everyone is using this. And as results of this they get blocked account. betrayed. There is no consumer rights in it. Money is mine but complete control on company's Hand. Seems like no rules and regulations apply for them . All rules and regulations for clients. Should we take legal action against this company?
                        Olymp Trade customer support has been notified about the posted complaint.
                        Hello, Mihir123N.

                        We are sorry to hear about your disappointment with us. It's a pity that you have made this conclusion.

                        Terms and Conditions in our Service Agreement are very important in trading. These keep us and our users working smoothly and mutually. We always encourage users to read it before opening an account. In fact, you can’t open an account if you can’t confirm that you have read and agreed to the agreement.

                        As Olymp Trade is regulated by Vanuatu and member of FinaCom & FMA, you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/

                        Best regards, Olymp Trade team.
                        Mihir123N's [Complaint's author] reply, Sep 15, 2023
                        First of all, almost all T&C Service Agreement r made in companie's favor. How can a little mistake like doing 2 to 3 times withdrawal request in a day freez your all money . No matter how much you have they will block your account . This is too frustrating and let comitted suiside. It is right that we normal people are fool. We don't read anything . The company is the only thing who can harm legally him From whom he is earning.
                        Mihir123N's [Complaint's author] reply, Sep 15, 2023
                        My request to company please before blocking client account give one warning . If a by mistake violating T&C can ruine someone's Life completely then where is his rights stand? Already there is high risk in investment and aslo blocking problem. Wow ridiculous. In one word company is playing with millions of life😓.
                        Olymp Trade Customer Care's response, Sep 18, 2023
                        Verified Support
                        Greetings, Mihir123N.

                        Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We understand your frustration. We will look into that matter.

                        If you are open to discussing your experience further, please call/email us.
                        Best regards, Olymp Trade team
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                          Neerendra_Bh
                          Sep 14, 2023
                          Sep 15, 2023
                          This thread was updated on Sep 15, 2023
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                          My friend told me about this broker claiming that I've never seen something like this before. Well... I took his words, cuz I really haven't traded with a big number of brokers, so I could assume that this company might be quite interesting to me. Especially taking into account how my pal described services here.
                          I hoped for a bonus, sincerely speaking. I knew there must've been 100% deposit bonus once after I top up for the first time, and I got it.
                          But, guys... They want to turn off this system forever!
                          Was I misguided? Probably. The platform itself is really packed up with different functions and infrastructure itself is pretty appealing, but what's up with bonunses, hm? No way.
                          Oct 1, 2023
                          Complaint marked as Resolved 
                          Damn! My friend is a dummy boy, he didn't tell me about new mechanics implemented by this broker. They are going to delete bonuses, but create a brand new system of increased profitability which is applicable to FTT mode. Holy cow, I thought I was misled, but, fortunately, I was mistaken in my assumptions. Thanks guys for clearing things out, I promise, I won't listen to this guy anymore! ;D
                          Olymp Trade customer support has been notified about the posted complaint.
                          Greetings, Neerendra_Bh.

                          Thanks for taking the time to share your thoughts and feedback with us. We are glad that you have taken an interest in the Olymp Trade platform. We are sure that you will find a lot of exciting things here for you to discover. Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

                          Regarding your question, it’s pleasing to know that you have enjoyed the bonus system. In the future, this system will be changed to the higher profitability. With it, you can trade with an even higher payout rate. We are sure that you will enjoy it.

                          Wish you a lot of success!
                          Best regards, Olymp Trade team.
                          Olymp Trade Customer Care's response, Oct 2, 2023
                          Verified Support
                          Hi, Neerendra_Bh.

                          Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                          Best regards, Olymp Trade team.
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                            Zaad_Bhat
                            Sep 14, 2023
                            Sep 15, 2023
                            This thread was updated on Sep 15, 2023
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                            Resolved

                            I don't know whether or not they are deliberately fiddling with the levels of money and profits you can make based on your orders and positions on this platform. Let me tell you in-detail. I came here and registered for this platform knowing absolutely nothing about it. I have heard that it is a good broker and it is possible to make good amounts of money if you correctly and get your trades right.

                            Fine, I will do it. I registered, I get on the platform and start trading. I know how much money I am putting in on a position, I know my leveraging facto by the number, i know my entry and exit levels. So, I can calculate the amount of money I should be earning based on the math. But no. it does not add up. I sometimes win more than I should. I read about some profitability numbers and that is not the things I am seeing on the platform, I am earning more.

                            I think they might be deliberately giving me more money so that I get hooked, and then they will probably take all my money, right?
                            Sep 22, 2023
                            Complaint marked as Resolved 
                            Ooooh. no. I just found out that they actually raised their levels of profitability and it is now possible for everyone to make more money on this platform whether you have an expert or advanced status or not. Everyone has better odds according to the status they own. Well, I have loved the numbers in the Expert status now even better, so I think I am going to get that one to make even more money on my positions! Apparently you can with up to 93% in some assets if you have the expert status. Imagine that!!
                            Olymp Trade customer support has been notified about the posted complaint.
                            Greetings, Zaad_Bhat.

                            We really appreciate you taking the time to share your feedback. We are glad that you have taken an interest in the Olymp Trade platform. We are sure that you will find a lot of exciting things here for you to discover. Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

                            There are some differences between FTT and Forex. With Forex, you need to take leverage, entry, and exit points into account. With FTT, you earn according to the profitability. We think that you are trading on FTT. FTT has a high profitability. It also provides more opportunities.

                            Best regards, Olymp Trade team.
                            Olymp Trade Customer Care's response, Sep 22, 2023
                            Verified Support
                            Greetings, Zaad_Bhat.

                            We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                            Please let us know if you have any further questions.
                            Best regards, Olymp Trade team.
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                              M
                              Mustafa Nagy
                              Sep 14, 2023
                              Sep 14, 2023
                              This thread was updated on Sep 14, 2023
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                              Before opening trading account with this company I studied all trading conditions of this broker for several weeks. I read a huge number of reviews.
                              On the basis of all this Irealized that this company provides a huge number of auxiliary services. Including information services with statistical data about each financial instrument.
                              But it seems that this is not true. I didn't find any statistical data on the platform. There is only trading terminal, an account management menu and few other services. But there is no data.
                              Have they removed this feature from the platform?
                              Sep 16, 2023
                              Complaint marked as Resolved 
                              The service I asked about is in place! I found everything I asked about. Yes, this situation made me a little nervous. But I hurried up and wrote a review. I found all the information I was interested in and I can say that this is exactly what I needed.
                              Olymp Trade customer support has been notified about the posted complaint.
                              Hello, Mustafa Nagy.

                              Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. Olymp Trade strives to provide the finest trading conditions and information for our users. That is the reason we equip the platform with sufficient statistical data.

                              We are glad to tell you that you can access the data for each financial instrument. By clicking on the icon “I” right next to the asset you want to look up. There is a lof of information for you to look at.

                              Please let us know if you have any further questions.
                              Best regards, Olymp Trade team.
                              Olymp Trade Customer Care's response, Sep 18, 2023
                              Verified Support
                              Greetings, Mustafa Nagy.

                              We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                              Please let us know if you have any further questions.
                              Best regards, Olymp Trade team.
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                                A
                                ajaydavhale8124@davhale
                                Sep 13, 2023
                                Sep 13, 2023
                                This thread was updated on Sep 13, 2023
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                                It's been 8 days withdrawal is not reflected in my bank account I called bank they said there is no transaction of such amount dis is request id[protected]
                                Olymp Trade customer support has been notified about the posted complaint.
                                Hello, [protected]@davhale.

                                Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

                                Best regards, Olymp Trade team.
                                ajaydavhale8124@davhale's [Complaint's author] reply, Sep 15, 2023
                                98856501
                                Olymp Trade Customer Care's response, Sep 18, 2023
                                Verified Support
                                Hi, dear Ajaydavhale8124@davhale.

                                Thank you for letting us know about your ID account. We will contact you shortly,

                                Best regards, Olymp Trade team.
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                                  ajaydavhale8124@davhale
                                  Sep 13, 2023
                                  Sep 13, 2023
                                  This thread was updated on Sep 13, 2023
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                                  From your side you are saying funds has released but when I called bank they are saying there is no such kind of transaction dis is my request number[protected]
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Hi, [protected]@davhale.

                                  Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

                                  Waiting for your response.
                                  Best regards, Olymp Trade team.
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                                    Anubhav000123
                                    from Delhi, Delhi
                                    Sep 12, 2023
                                    Sep 13, 2023
                                    This thread was updated on Sep 13, 2023
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                                    Dear Olymp trade,
                                    I make a deposit of rupees ₹700 via (UPI P2P),
                                    Money is deducted from my bank . And in your application the transaction is showing failed.
                                    Request no [protected]

                                    My user I'd[protected]
                                    Please refund my money
                                    +1 photos
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Greetings, Anubhav000123.

                                    Thank you for bringing this to our attention. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

                                    We are waiting for your reply.
                                    Best regards, Olymp Trade team.
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                                      V
                                      Varuni Bhave
                                      Sep 12, 2023
                                      Sep 12, 2023
                                      This thread was updated on Sep 12, 2023
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                                      Resolved

                                      I know that mobile platforms typically do not have multiple chart options, but why is it that my desktop version does not have the multiple chart option either? It was one of the functionalities that I thought I would get to utilize using this broker, but apparently, I thought wrong. There are so many other functional features on the platform for them to overlook something so basic. Honestly, it is quite disappointing to see, because I had very high expectations and hopes for this broker, but another one bites the dust.
                                      Sep 16, 2023
                                      Complaint marked as Resolved 
                                      My sincere apologies there. I just found the button for the multiple charts. I don't know how I missed it.
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Hello, Varuni Bhave.

                                      Thank you for your question. We are glad that you mentioned Chart types. Olymp Trade strives to offer the finest trading conditions. And we understand that chart types are very important and indispensable. That is why we provide 4 different chart types. They are Area Chart, Japanese candlesticks, Heikin Ashi, and Bars.

                                      If you want to open more than one chart at a time, you can click on the fourth button on the left bottom of the chart.

                                      Hope that clarifies your understanding.
                                      Best regards, Olymp Trade team.
                                      Olymp Trade Customer Care's response, Sep 18, 2023
                                      Verified Support
                                      Hi, Varuni Bhave.

                                      Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                                      Best regards, Olymp Trade team.
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                                        ARJUN TOMAR
                                        Sep 12, 2023
                                        Sep 13, 2023
                                        This thread was updated on Sep 13, 2023
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                                        User Id: 79878460
                                        Email Id: [protected]@gmail.com
                                        It's been more than 12 hours already.
                                        Kindly reflect my money as fast as you can, as I need it.
                                        This platform always gives me the best service, so I want the same this time too.
                                        +1 photos
                                        Olymp Trade customer support has been notified about the posted complaint.
                                        Hi, dear ARJUN TOMAR.

                                        Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation on your case. We will contact you shortly,

                                        Best regards, Olymp Trade team.
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