Olymp Trade Complaints & Reviews

Olymp trade has a very appealing infrastructure in terms of trading on the financial markets.
It’s a great place to trade, or invest, as the broker provides forex, FTT and stock mode, which is very unusual for a broker.

Probably the most confusing thing that I encountered during my first trading time here is that I can’t find the spread information anywhere. And without the spreads I just can’t trade because I don’t know how much it will cost me in the end.
I found commission info but where the hell are spreads?

Oct 13, 2023

Complaint marked as Resolved

Sorry Olym[p trade guys. I should have done my due diligence beforehand and found out that Olymo trade is a pure commission-based broker. Which means you have to pay only one time when the deal is closed. And if I’m not mistaken those who trade stocks don’t have to pay at all if the deal is not closed in profits. Nice system btw.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 11, 2023

Verified Support

Hi, there Abbas_Kumar.

Thank you for your review. We are glad to say that we only charge the commission on the forex trading mode. And this amount is small compared to other commissions and spreads. Wish you a lot of success!

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 19, 2023

Verified Support

Greetings, Abbas_Kumar.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I am a seasonal trader. What I experienced in olymp trade's platform is even more shocking.

The manipulation is not happening just in the last 1 to few seconds, but they even manipulate the candle time.

I will share my experience here so people know what they are getting into.

I placed a trade at an exact start of a new candle that is the 59th second if the candle, which means the trade should...

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I think this platform might be manipulating or showing you the wrong prices for people to lose money! I opened up an account on this platform, deposited some money and I was basically getting ready to trade. I skipped the demo trading platform cuz who needs that if youve been trading for over a year?
Anyway i check the assets, some cryptos here, some forex there, but really, i was interested in stocks. I look at some stocks and I see Novartis. A big pharmaceutical company, It suited my portfolio and what I had in my mind related to my framework. But the prices are not showing correct. I see some price on the asset's chart, but then I googled the company and it is giving me a whole different price! How can this happen? if you cannot even show the right prices for a financial asset, how are you expecting us to make profit off that asset?

Oct 10, 2023

Complaint marked as Resolved

You have no idea how dumb I am. I was checking out the stock in CHF, which is swiss franks, because the stock is trading on several stock exchanges, some of them are in Europe, and in the United States. They were showing me the stock from the United States, so the price is denominated in US dollars, but the ones which are traded on European exchanges are priced either in EUR or CHF. So I kinda blew it there. Anyways, i checked the American stock exchange version of the asset and it is all correct, there are no problems on the platform, I was just checking out the wrong thing, that's all.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 9, 2023

Verified Support

Greetings, Cyavana Bhave.

It's a pity that you have made this conclusion. Olymp Trade is a trustworthy and certified broker. Olymp Trade is regulated by Vanuatu and is a member of FinaCom & FMA as in https://olymptrade.com/pages/regulation/. We would not do anything out of the rules that caused us to lose our certification.

Regarding price charts, on different trading platforms, quotes may differ on several points. This is due to different suppliers of quotes and different ways of pricing. Nevertheless, the tendency of price behavior on the charts of different trading platforms should not differ significantly.

You can view the history of quotes on our platform. To do this, please go to the "Help" section on the platform and select the "Assets" menu. After choosing the asset that you want to check, you can find the information on quotes under the "Quotes History" sub-menu. There, you can select the date and time of the quote which you would like to check.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 11, 2023

Verified Support

Greetings, Cyavana Bhave.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I have read in some reviews about this company that broker provides several trading modes. And that all of them available on broker's platform and that you can switch between them directly in the platform menu.
Moreover, I read on company's website that these modes are still available.
But unfortunately I have not been able to find this switch for several hours. It seems that this is not true and there are no additional trading modes. I am thinking about closing my account. Apparently the platform doesn't have what I was so interested in.

Oct 13, 2023

Complaint marked as Resolved

Looks like I rushed and wrote the wrong information. The thing is that I didn't understand where exactly to switch these modes. It turns out that it should be done in the menu where deals are managed. I apologize. All modes are available and they work fine.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 9, 2023

Verified Support

Greetings, Bijoy Dara.

Thanks so much for sharing your experience with us. Yes, at Olymp Trade, you can switch from one to another trading mode in one click. You can do that easily by clicking on any asset. Under the asset, there are 3 tabs called Fixed Time, Fores, and Stocks.

If you are open to discussing your experience further, please call/email us.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 18, 2023

Verified Support

Hi, Bijoy Dara.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

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I don't trade on this platform for a very long period, so sorry in advance if I write something wrong.
However, the overall concept this broker carries out, all these different trading modes, surplus of trading instruments seems to be fascinating and promising.
Proceeding to the matter of my letter, I should say that I was trading on the platform for a week only and accidentally started to notice that my deals were opening and closing with a speed of a lightning bolt. Some of them were closed in plus and that's a plus, hahaha, but others are usually closed in red.
I just click the button when I want to place an order, and then, within a couple of seconds, the order is closed.
Now I'm suspecting there's really something wrong with the platform otherwise I have no idea how to explain that.
If someone has also encountered this problem, let me know...

Oct 11, 2023

Complaint marked as Resolved

Daaaamn... Thank you olymp trade team for clarification, silly me. I mentioned the exuberance of trading instruments not for a reason! How could I dare not to get that I utilized quickler... I didn't even think of it, I was convinced it's a classical trading mode. Next time I'll be way more attentive.🙏

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 9, 2023

Verified Support

Hello, Pandu Sarai.

Thank you for your feedback. We are thrilled to have you as part of our big community! We would like to make trading interesting and enjoyable. We have built a big community for this reason. If you have any questions, you can easily find support.

Regarding your case, we believe that you accidentally traded in the Fixed Time Trade mode with the Quickler asset. Or you are trading with small timeframes (under one minute). These are specified for quick executions because they are small timeframes. If you do not like them, you can use longer timeframes or trade with Forex mode.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 18, 2023

Verified Support

Greetings, Pandu Sarai.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I don’t know. I really liked their old promotion system with all the promo codes. Sure, it wasn’t the best bonus scheme of all, but the new system where you won’t have any bonuses at all, seems a bit weird for me.
Maybe I am too old and can’t take changes but I would prefer to have extra money due to the promotion.
I think that Olymp Trade made a mistake by removing the promotion completely and not introducing anything in exchange.
Marketing team should do better.

Oct 9, 2023

Complaint marked as Resolved

Apparently I have misconstrued the whole thing. Olymp trade will introduce a new status system instead of the promo codes. That's a completely different story. Sorry for grumbling guys.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 5, 2023

Verified Support

Hi, RohitGupta2

Thanks so much for sending the feedback regarding the bonus system. Olymp Trade increased profitability. It is an upgraded account system with the benefit of no more bonuses, greater flexibility, and maximized returns. With upgraded, bonus-free accounts, traders can fully maximize their gains.

Wish you a lot of success!
Best regards, Olymp Trade team.

Thanks so much for your positive feedback and good vibes. Olymp Trade is going through increased profitability. It is an upgraded account system with the benefit of no more bonuses, greater flexibility, and maximized returns. With upgraded, bonus-free accounts, traders can fully maximize their gains.

Wish you a lot of success!
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 11, 2023

Verified Support

Hi, RohitGupta2.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

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The timeframes are very limited here. I don't have much experience, so I could be wrong, but how do people trade with so few timeframes available? Or is it that my own app is broken and I cannot toggle between the timeframes right? I think this is a basic thing that a broker has to get right especially on a proprietary platform. Or else, I think brokers should just make available the MT4, or some other trusted platform instead of providing half services.

Oct 27, 2023

Complaint marked as Resolved

I'm really sorry about my earlier statement. I didn't do it right. The platform has timeframes even down to seconds. That is the lowest timeframe I have ever seen which is impressive. I apologize for the mis information, but there are a lot of timeframes to work with here.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 2, 2023

Verified Support

Hello, Varun_Na.

Thank you so much for taking the time to provide feedback. Currently, FTT trading mode has many timeframes from Quick (under 1 minute) to Timer (under 23 hours). Or you can choose the time as you wish.

Olymp Trade strives to provide the finest trading conditions. And with our own platform, we are free to provide these benefits to our users.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Dec 28, 2023

Verified Support

Hello, Varun_Na.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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Address: Mustafa manzil near kdmc kalyan west maharashtra

I deposited 500 dollars in olym trade account with email id [protected]@gmail.com and due to non trading activity my account blocked already 7 days pass and still my account is blocked and in customer care no one directy communicate clearly what is the status can you pls unblocked my account then I will strart trading pls do something your platform is big is that happeninfg like this no one trust any update email me [protected]@gmail.com
And call me mob no [protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 2, 2023

Verified Support

Greetings, Badsha @866.

We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can investigate the case for you with it.

We are waiting for your reply.
Best regards, Olymp Trade team.

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It seems like olymp trade is in the process of implementing the new percentage scheme. They want to offer the highest yield on the market.

Right now I got a notification on the platform that I have an increased yield, but when I gladly tried to trade fixed time trading mode it turned out there is no high yield whatsoever. Or it is available for a couple of assets at best.
I don’t think olymp trade is cheating me, but I am struggling to understand what is happening.

Oct 3, 2023

Complaint marked as Resolved

My bad. I suppose this increased profitability rule is for two or three assets at a time. At least it is like that for this moment. props to the support team for explaining me this detail. Hopefully the broker will expand it on more instruments in the near future.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 2, 2023

Verified Support

Hello, dear Mohun K.

Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We are glad to tell you that Olymp Trade increased the profitability for all statuses. Here we have
- The Starters will increase from 82% to 85%.
- The Advanced will increase from 85% to 89%
- The Experts will increase from 92% to 93%
We hope you like the new profitability scheme. If there's anything else we can do to help, please let us know.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 5, 2023

Verified Support

Greetings, Mohun K.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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You know why I adore working with this company? They have transparent objectives, plan for development and they never forget about their clients and ready to give them an aid regardless of how tough the situation is.
Still, sometimes I have such hardships which I can't drown out.
This is exactly such kind of situation.
I realized that this "step-by-step" path to obtain a new status was tedious as hell, so I decided to pick a more convenient way to get maximum benefits.
Yeah, the marketplace... That is, I thought like it would be way easier to issue a subscription on status rather than spending time accumulating these Xps.
The point is when I tried so hard to find where to buy this subscription in their desktop platform, all my efforts were in vain. I couldn't do it whatsoever. Why did they promise me the otherwise? Was I misguided? Olymp trade, don't get me upset and vexed 😠

Oct 3, 2023

Complaint marked as Resolved

I must take my words back. Silly-head couldn't read terms and conditions attentively, lol. Thanks olymp trade for clarifying me on this matter, I didn't really know that the subscription could be issued only using web trading platform, not a desktop one. Now I know how to act.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 27, 2023

Verified Support

Greetings, Aarav_Patel.

Thank you for taking the time to provide a comment, your opinion is valued greatly and it helps us maintain an excellent standard of service to our traders. We strive to provide the finest trading conditions including a strong platform, popular assets, useful customer support, and a quick withdrawal processing time. We are so happy that you agree with us.

Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

Regarding the subscription, we are glad to inform you that you can buy it on the “Market”. Please go to Market, then Trading Conditions. You will find a subscription for all statuses.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 6, 2023

Verified Support

Greetings, Aarav_Patel.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I deposited 100 dollars in my account in 31st August. With the request no of [protected].

But i only got deposited only 36.26 dollars in my account. And the request no of 100 dollars also missing from transaction.

I have already mailed to
[protected]@olymptrade.com
[protected]@olymptrade.com
[protected]@olymptrade.com
[protected]@olymptrade.com

Have done live chat in olymp but only response i am getting is it is already forwarded to concerned departmet.
It's already been 23+ days but i am getting no response from their side and they only telling to wait more and more.

+3 photos

Sep 27, 2023

Complaint marked as Resolved

Finally after 27 days today i got my amount. It's shit of a service. Can you even imagine waiting 27 days.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 25, 2023

Verified Support

Greetings, Pratyush mahala.

We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

We are waiting for your reply.
Best regards, Olymp Trade team.

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pratyush mahala's [Complaint's author] reply, Sep 26, 2023

64834017
I have given the Id and please do not tell me to wait more and more please.
It's already been 26 days. Since my payment

Olymp Trade Customer Care's response, Sep 26, 2023

Verified Support

Greetings, Pratyush mahala.

We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Thank you for sending us your ID account. We have passed your case to our financial specialist. They will work from their end and contact you shortly.

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Sep 27, 2023

Verified Support

Greetings, Pratyush mahala.
We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We would like to provide a quick payment method. However, it may depend on other external parties as well. If you would like a faster transfer, you can consider USDT.

Best regards, Olymp Trade team.

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I made a deposit of 700rs yesterday morning but still not appeared in my trade account.
Request I’d
[protected]

+1 photos

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 25, 2023

Verified Support

Hi, Venkat2002.

Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

Waiting for your response.
Best regards, Olymp Trade team.

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Guys, I recently started trading in FTT mode. No need to mention that I am new here, but I got curious about this pretty new trading style for me. It looks easy at first glance but, it’s not that easy I admit 🙂
However, I studied the guide pretty closely, since I had no prior experience and also explored a bit more online to find a working strategy for this type of trading. I came to the conclusion that the main factor here is the return yield you get from a trade and those articles were suggesting to trade with a profitability larger than 80%. I was surprised when I opened my account again to see that the profitability on my favourite pair NZD/JPY is only 30%!
It ruined my day…

Sep 27, 2023

Complaint marked as Resolved

Okay, I did a bit more research and found out that Olymp Trade offers a yield even bigger than 80%. It depends on the instrument you trade, so guys monitor the profitability an instrument brings and choose wisely. I thought the profitability was the default and the same for all the assets, but that was not the case.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 25, 2023

Verified Support

Hello, Navin GGG.

We really appreciate you taking the time to share your feedback. Olymp Trade strives to provide the finest trading conditions. They include a smooth interface, free education, and a functional support team. We are so happy that you agree with us. Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

Regarding your question, the payout rate depends on the strike price. The strike price you select can also affect the asset profitability. By default, it is equal to the market quote of an asset. However, it can be changed, thus increasing or decreasing the profitability. You can do it in the strike price menu. To enable this option, go to the “Chart” section of the platform.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 27, 2023

Verified Support

Greetings, Navin GGG.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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Address: www.olymptrade.com

I deposit 40000inr after I check how much withdrawal process time take
After I withdrawal all amount they block my account without any reason
They told me you raise a chargeback request against
After I checked my bank the request made by mistake and I already cancel it
I send him all proof but they didn't unblock my account
Actually I request chargeback another transaction but the request made another transaction to olymp trade merchant but I cancel because it's made by mistake but they block my account permanent
Name-Ramdayal Verma
E-mail- [protected]@gmail.com
Date of block- 22 aug 2023
Olymp I'd[protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 25, 2023

Verified Support

Greetings, Ramdayal9926.

Thanks for getting in touch. We are so sorry that your experience did not match your expectations. It's a pity that you have made this conclusion.

We understand that your account is going through an investigation. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity. Please note that our clients who trade in line with the platform’s policies are not subjected to such check-ups.

Another thing you can do if you do not agree with us. That you can file a complaint at [protected]@olymptrade.com. They will review your case and give a final decision from the company.
Best regards, Olymp Trade team.

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Ramdayal9926's [Complaint's author] reply, Sep 25, 2023

There is no reply doing my mail they ignore me

Olymp Trade Customer Care's response, Sep 26, 2023

Verified Support

Hello, Ramdayal9926.

Thank you for writing to us. It may take time to reply to your request. The responder needs to fully understand your case.
As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/

Best regards, Olymp Trade team.

Ramdayal9926's [Complaint's author] reply, Sep 27, 2023

I need my money because I cancel chargeback request it's made by mistake
I don't need your scam trading account
Send my deposit back only
Please do a favor on me because I have no more options remaining only socide
I blindly trust you this money I borrow
From bank now to force me because of You
You made many people destroy their life
And now you not reply my messages
This is preten you scam with people and after Deposit successful you blocked account this is not good
Give me only my deposit I don't need any 1 ruppes extra

Olymp Trade Customer Care's response, Sep 28, 2023

Verified Support

Greetings, Ramdayal9926.

We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to review this issue. To do so, please leave us your ID account in the comment section. We can investigate the case for you with it.

We are waiting for your reply.
Best regards, Olymp Trade team.

R

Ramdayal9926

Sep 29, 2023

[protected]
Please check

Reply

Olymp Trade Customer Care's response, Oct 2, 2023

Verified Support

Hi, dear Ramdayal9926.

Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation on your case. We will contact you shortly,

Best regards, Olymp Trade team.

R

Ramdayal9926

Oct 10, 2023

When you contact me

Reply

Olymp Trade Customer Care's response, Oct 11, 2023

Verified Support

Hi, there Ramdayal9926.

The ID account you have provided us is not correct. Kindly check your profile, it should be under the profile picture.

We are waiting for your response.
Best regards, Olymp Trade team.

R

Ramdayal9926

Oct 12, 2023

My account is blocked how can I check
I give you my registered email
[protected]@gmail.com

Reply

R

Ramdayal9926

Oct 12, 2023

[protected]

Reply

Ramdayal9926's [Complaint's author] reply, Oct 16, 2023

I didn't get any response

Ramdayal9926's [Complaint's author] reply, Oct 17, 2023

What happened I didn't get any response

R

Ramdayal9926

Oct 28, 2023

You scam with me

Reply

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I decided open a trading account with this broker for several reasons.
The first reason is my personal opinion. I have been studying the broker's trading conditions for a long time and they seem to be suitable for me.
The second reason is recommendation of my friend. To be more precise, he told me that this broker has a bonus system that will help me to start trading.
But apparently there are no bonuses here. I can't write to my friend yet as he is away on vacation but I feel that something is wrong...

Oct 1, 2023

Complaint marked as Resolved

I have contacted my friend and would like to clarify the situation. This company decided to replace the bonuses with a more favorable offer. And now the profitability of trading has become even higher. It turns out now the trading conditions suit me even more😁

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 22, 2023

Verified Support

Hello, Karim Gade.

Thank you for your feedback. We are thrilled to have you as part of our big community! We strive to provide the finest trading conditions including a strong platform, popular assets, useful customer support, and a quick withdrawal processing time. We are so happy that you agree with us.

Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

Regarding the bonus system, recently we would like to provide a better trading condition. Soon enough, you will see an upgrade in profitability. With the new system, we hope you can gain more trading advantages than ever.

Keep up the good work.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 2, 2023

Verified Support

Greetings, Karim Gade.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I have heard a lot about the Olymp Trade broker, and I shouldn't conceal this information - I heard only positive feedback from current clients. Literally everything on the platform was described by this or that trader in a very positive way.
So, that's the primary reason why I decided to enter the website, scrutinize trading conditions and get down to trading with the Olymp trade.
Still, the registration process was quick, identity verification was smooth as well and there was nothing difficult in topping up the account. And, I received a bonus!
But people around continue talking that it's impossible, like this system isn't available anymore and so on and so forth. What's wrong guys? Olymp Trade doesn't even know it still has this system or what? Or I am an exclusion? =)

Sep 25, 2023

Complaint marked as Resolved

Crap... I thought I read new reviews... but, INATTENTIVELY! My silly head was convinced of examining information precisely, noting all important detail, but I've missed a piece of significant info! I ain't had any idea that the company is planning to send bonus system to the history's dump and replace it with a more profound mechanism. But, worth saying, that you have replied pretty quickly to me and clarify everything I needed to understand that I was so silly not to read overviews thoroughly! Kudos, Olymp trade guys!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 18, 2023

Verified Support

Hello, PanduSHARMA.

Thank you for your feedback. We are thrilled to have you as part of our big community! We strive to provide the finest trading conditions including a strong platform, popular assets, useful customer support, and a quick withdrawal processing time. We are so happy that you agree with us.

Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

We have a bonus for our new users. We hope that you like it.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 26, 2023

Verified Support

Greetings, PanduSHARMA.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I was working so hard to collect those Experience Points and to progress to the next level. And finally, I reached that stage yesterday. I received a notification and they confirmed my progress on Traders’s way. Besides other perks, I was expecting to receive my well-deserved bonus as well.
However, even though I received a notification that I progressed when I opened my account today there was no bonus at all. My account size was the same. Am I doing something wrong, or Olymp Trade didn’t keep their promise?

Sep 23, 2023

Complaint marked as Resolved

Everything is fine guys, I totally messed up things 🙂 I was expecting a bonus but didn’t do my part of the job to properly inform myself about the rules and conditions. Let me explain the situation. I mixed up FTT and Forex trading. In FTT when you progress to the next level, you have promotion and benefits, but they come in the form of increased profitability. For example, my profitability with a starter status was something around 80% (not sure exactly), and now with an Advanced status, I have the opportunity to choose a maximum profitability of 89%. This is even better than any kind of bonus. If you follow your trading strategy and stay disciplined, your profits will become bigger and bigger with time.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 18, 2023

Verified Support

Hello, Acarya H.

We really appreciate you taking the time to share your feedback. Traders’ Way has been a popular way to gain XP and maintain a high status. We are glad that you have enjoyed it.

We are just announcing the new system. In the near future, profitability will be increasing at all statuses. We have listened to our users' feedback and this new system will be very promising and rewarding.

If you are open to discussing your experience further, please call/email us.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 25, 2023

Verified Support

Greetings, Acarya H.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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Address: James Street, Kingstown, First Floor, First St Vincent Bank Ltd Building, Saint Vincent and the Grenadines India

Where is consumer rights? Minimum one time company should warn client : that you are violating this or that policy or agreement, please avoid it otherwise we may block your account within 24h. But no company never warn you and suddenly block your account like client has no rights on his own money. 98% plus client do not read T&C. They just trust on the platform because everyone is using this. And as results of this they get blocked account. betrayed. There is no consumer rights in it. Money is mine but complete control on company's Hand. Seems like no rules and regulations apply for them . All rules and regulations for clients. Should we take legal action against this company?

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 15, 2023

Verified Support

Hello, Mihir123N.

We are sorry to hear about your disappointment with us. It's a pity that you have made this conclusion.

Terms and Conditions in our Service Agreement are very important in trading. These keep us and our users working smoothly and mutually. We always encourage users to read it before opening an account. In fact, you can’t open an account if you can’t confirm that you have read and agreed to the agreement.

As Olymp Trade is regulated by Vanuatu and member of FinaCom & FMA, you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/

Best regards, Olymp Trade team.

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Mihir123N's [Complaint's author] reply, Sep 15, 2023

First of all, almost all T&C Service Agreement r made in companie's favor. How can a little mistake like doing 2 to 3 times withdrawal request in a day freez your all money . No matter how much you have they will block your account . This is too frustrating and let comitted suiside. It is right that we normal people are fool. We don't read anything . The company is the only thing who can harm legally him From whom he is earning.

Mihir123N's [Complaint's author] reply, Sep 15, 2023

My request to company please before blocking client account give one warning . If a by mistake violating T&C can ruine someone's Life completely then where is his rights stand? Already there is high risk in investment and aslo blocking problem. Wow ridiculous. In one word company is playing with millions of life😓.

Olymp Trade Customer Care's response, Sep 18, 2023

Verified Support

Greetings, Mihir123N.

Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We understand your frustration. We will look into that matter.

If you are open to discussing your experience further, please call/email us.
Best regards, Olymp Trade team

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My friend told me about this broker claiming that I've never seen something like this before. Well... I took his words, cuz I really haven't traded with a big number of brokers, so I could assume that this company might be quite interesting to me. Especially taking into account how my pal described services here.
I hoped for a bonus, sincerely speaking. I knew there must've been 100% deposit bonus once after I top up for the first time, and I got it.
But, guys... They want to turn off this system forever!
Was I misguided? Probably. The platform itself is really packed up with different functions and infrastructure itself is pretty appealing, but what's up with bonunses, hm? No way.

Oct 1, 2023

Complaint marked as Resolved

Damn! My friend is a dummy boy, he didn't tell me about new mechanics implemented by this broker. They are going to delete bonuses, but create a brand new system of increased profitability which is applicable to FTT mode. Holy cow, I thought I was misled, but, fortunately, I was mistaken in my assumptions. Thanks guys for clearing things out, I promise, I won't listen to this guy anymore! ;D

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 15, 2023

Verified Support

Greetings, Neerendra_Bh.

Thanks for taking the time to share your thoughts and feedback with us. We are glad that you have taken an interest in the Olymp Trade platform. We are sure that you will find a lot of exciting things here for you to discover. Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

Regarding your question, it’s pleasing to know that you have enjoyed the bonus system. In the future, this system will be changed to the higher profitability. With it, you can trade with an even higher payout rate. We are sure that you will enjoy it.

Wish you a lot of success!
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 2, 2023

Verified Support

Hi, Neerendra_Bh.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

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I don't know whether or not they are deliberately fiddling with the levels of money and profits you can make based on your orders and positions on this platform. Let me tell you in-detail. I came here and registered for this platform knowing absolutely nothing about it. I have heard that it is a good broker and it is possible to make good amounts of money if you correctly and get your trades right.

Fine, I will do it. I registered, I get on the platform and start trading. I know how much money I am putting in on a position, I know my leveraging facto by the number, i know my entry and exit levels. So, I can calculate the amount of money I should be earning based on the math. But no. it does not add up. I sometimes win more than I should. I read about some profitability numbers and that is not the things I am seeing on the platform, I am earning more.

I think they might be deliberately giving me more money so that I get hooked, and then they will probably take all my money, right?

Sep 22, 2023

Complaint marked as Resolved

Ooooh. no. I just found out that they actually raised their levels of profitability and it is now possible for everyone to make more money on this platform whether you have an expert or advanced status or not. Everyone has better odds according to the status they own. Well, I have loved the numbers in the Expert status now even better, so I think I am going to get that one to make even more money on my positions! Apparently you can with up to 93% in some assets if you have the expert status. Imagine that!!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 15, 2023

Verified Support

Greetings, Zaad_Bhat.

We really appreciate you taking the time to share your feedback. We are glad that you have taken an interest in the Olymp Trade platform. We are sure that you will find a lot of exciting things here for you to discover. Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

There are some differences between FTT and Forex. With Forex, you need to take leverage, entry, and exit points into account. With FTT, you earn according to the profitability. We think that you are trading on FTT. FTT has a high profitability. It also provides more opportunities.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 22, 2023

Verified Support

Greetings, Zaad_Bhat.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 9

I cant calculate my costs properly

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Chart, Price, and Trade Manipulation

The prices are not reliable and right!

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Only one trading mode

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Ultra fast execution

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Very strange changes.

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Not a lot of timeframes

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Still account is blocked

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Increase profitability for some

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Real hardships

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Money deposited but not credited to my account

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Regarding deposit not appeared yet

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The profitability of FTT can be higher

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Money not refund

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Where are the bonuses?

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It seems that I'm an exclusion

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They didn't give me the bonus

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Olymp trade do not provide Consumer/client Rights

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Was I misguided?

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Strange glitch

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