[Resolved] Olymp Trade — Deposit diminshed, what is it?

[Resolved] Olymp Trade — Deposit diminshed, what is it?

F Faraz Virk Jan 21, 2023 Jan 27, 2023 This thread was updated on Jan 27, 2023

Until recent days I had no issues with this company. however, back in 2022 I stopped trading for a while because of serious financial difficulties and troubles at primary work. I needed to put trading on the back burner and sort things out completely. eventually, all my troubles at work vanished, I successfully handled them, but couple of days ago noticed that my deposit diminished a bit. I mean the sum on the account. is there a chance that a broker intentionally robbed me, or I am mistaken? I am waiting for the reply! Was this information helpful? No (0) Yes (0)
Jan 28, 2023 Complaint marked as Resolved I wish I'd be more attentive the next time I will make a decision to stop trading. Inactivity fee! That is something I passed for broker's intentional effort to rob me out. Now I was clarified on this matter and have no claims. I am so sorry that I had to bother broker's representatives and distract them from their duties simply because of my silly thoughtlessness. Poor attention is not a friend of trader, guys, get it straight! Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Jan 27, 2023

Verified Support

Hello, Faraz Virk.

Thanks for sharing your experience with us. Paragraph 3.5 of the Regulation of non-trading operations states: “If the Company Customer has not carried out any operations in the Trading Terminal, which leads to a change in the Balance of the Customer’s Account for 6 months, the Company reserves the right to charge a subscription fee (commission) for providing access to the Trading Terminal.”

You can read the whole regulation from this link: https://olymptrade.com/pages/terms/non-trading-transactions/ . Hope this clarifies your question and resolves your situation.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Jan 31, 2023

Verified Support

Hello, Faraz Virk.

Thank you for writing back to us and marking it as “Resolved”. We are glad that we have clarified everything for you. You can search on our website for any fee that we are currency carrying. It is pleasing that you wrote for us to ask. We would be happy to answer any questions that you may have in mine.

Do not hesitate to contact us, if you have further questions.
Best regards, Olymp Trade team.