[Resolved] Olymp Trade — Deposited amount through UPI is not showing in balance

[Resolved] Olymp Trade — Deposited amount through UPI is not showing in balance

G Gowda0171 May 25, 2021

Hello, Registered email: maha.[protected]@gmail.com USER ID: 76389981 I have made a deposit for $10 i.e- ₹750 in UPI mode. But not received in Live balance. Kindly do the needful at earliest. Thank you Transaction screenshot is added Rs.750.00 sent to [protected]@icici from your Paytm Payments Bank a/c 91XX5851 . UPI Ref:[protected] :PPBL +1 photos Was this information helpful? No (0) Yes (0)
Aug 12, 2021 Complaint marked as Resolved Olymp Trade customer support has been notified about the posted complaint. Verified Support May 26, 2021 Olymp Trade Customer Care's response Hello, dear Gowda0171! Thank you for reaching out to us. Please, note that depositing an account using the UPI method can take from 1 to 36 hours for the amount to get successfully reflected on a live account. According to the applied screenshot, 36 hours from the moment of the transaction's execution have not passed yet. Kindly get in touch with our support team in case the amount is still not displayed after the specified waiting time period. Our specialists will help you to speed up the resolution process by creating a task for a finance department. Please, attach a screenshot of your payment from your UPI account in the request (UPI ID, amount, date, and time of the transaction should be visible). You can contact our support team in an online chat at the platform's official website, via e-mail: [protected]@olymptrade.com, or in direct messages of our Facebook community: www.facebook.com/olymptradecom/ Best regards, Olymp Trade team.
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