[Resolved] Olymp Trade — Differences between accounts are too big

[Resolved] Olymp Trade — Differences between accounts are too big

C ChakraChopra Oct 15, 2024 Oct 25, 2024 This thread was updated on Oct 25, 2024

Not a technical complaint, because from what I use, the platform works without bugs or glitches. But the fact that I am on standard account (and I bet 99% of people from India are on standard accounts too) is a big deal. Usually the difference between standard vs elite account is maybe 0.1 pips of spread, but in Olymptrade case, the difference is massive. Expert account gets 93% returns on trades, standard only 85%. There are also 20% discounts. I can't get expert acc - need 2000 dollars for it. So I am earning a lot less than people who are rich... By my estimates, around 10% less... that is clearly too much, if you compare the difference vs other brokers. Was this information helpful? No (0) Yes (2)
Oct 23, 2024 Complaint marked as Resolved Olymp Trade customer support has been notified about the posted complaint. Verified Support Oct 15, 2024 Olymp Trade Customer Care's response Hi, ChakraChopra. Thank you for your feedback and for sharing your thoughts with us. We're glad to hear that you're satisfied with the technical performance of the platform! We understand your concerns regarding the difference between the Standard and Expert accounts. The varying return rates and benefits like discounts are designed to reward users based on the account level, but we certainly want to ensure that all of our traders, regardless of account type, have access to valuable trading opportunities. We appreciate your point of view and will take it into consideration as we continue to work on providing a fair and balanced trading experience for all our users. If you have any further questions or suggestions, please don't hesitate to reach out to us directly. Wishing you the best in your trading journey! Best regards, The Olymptrade Team Oct 23, 2024 Updated by ChakraChopra Oh, thanks for answering! That is cool. "The varying return rates and benefits are designed to reward users" -- yeah I understand that. Regardless of account types... mm I know you have email, phone supporrt and all that, I don't think I need to reach out to you, I was just voicing my frustrations a bit. Didn't expect for your team to respond to me, so soon too. Thanks for answering to me, I was a client for long, and will be after this too, I'm just not happy that I can't get to the higher level, but I will try my best. Verified Support Oct 25, 2024 Olymp Trade Customer Care's response Hello, ChakraChopra Thank you for sharing your thoughts with us! We understand that moving up to the higher account levels can be a challenge, and we appreciate your commitment to achieving it. We’re here to support you however we can, so if you ever need tips on maximizing your experience or have any questions, don’t hesitate to reach out. Your loyalty as a long-time client means a lot to us, and we’re grateful for the chance to keep supporting you on your trading journey. Keep up the great work, and thank you again for being part of the Olymptrade community!
1 Comment	Share
Submit Close

Related Olymp Trade reviews

View all 1551 Olymp Trade Reviews

Comments

Radhe Chandran

Oct 17, 2024

These account tiers are designed to reward different levels of commitment, with the Expert account providing enhanced features for users who meet the required threshold.
The differences in returns are a reflection of the additional perks offered to Expert account holders who have made a larger investment.
However, contrary to my previous points, I can actually level up by gaining experience points.