[Resolved] Olymp Trade — Don't know what's going on

[Resolved] Olymp Trade — Don't know what's going on

R Raj Zachariah May 13, 2023 May 17, 2023 This thread was updated on May 17, 2023

I heard about olymp trade forex broker from my friend. He didn’t provide me with much details, and to be honest I don’t need them, as I used to dive into the action immediately. I think it’s the best way to master something. So I skipped the demo account, just read a few articles about forex trading and that’s it. Practice is the best teacher. However, the trading on the platform was a bit different. For some reason the orders I opened closed after a while. As far as I know forex trading doesn’t imply any type of expiration of orders. Can somebody explain to me what is happening? Maybe there are several olymp trade brokers existing? Was this information helpful? No (0) Yes (0)
May 18, 2023 Complaint marked as Resolved I mixed up fixed time trading and forex trading on the platform obviously. Who knew that olymp trade is such a versatile broker with several trading modes. I guess the next time I should trade on a demo account at least for some time. Anyway thanks to the client support for clearing all the things up. Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

May 17, 2023

Verified Support

Hello, Raj Zachariah.

Thank you for choosing Olymp Trade as your trading broker. Olymp Trade offers Forex and Fixed Time Trade. Fixed Time Trades (Fixed Time, FTT) is one of the trading modes available on the Olymp Trade platform. In this mode, you make trades for a limited period of time and receive a fixed rate of return for a correct forecast about the movements in currency, stock and other asset prices.

Trading in Fixed Time mode is the easiest way to earn money on changes in the value of financial instruments. However, to achieve positive results, you need to take a training course and practice with a free demo account available on Olymp Trade.

We think that you accidentally use FTT. To switch back to Forex, please go to the asset and choose Forex for it.

If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, May 18, 2023

Verified Support

Hi, dear Raj Zachariah.

We are glad that we helped you with that. We understand that a new trading platform can be a little bit tricky. It is useful to use the demo account for this matter. We wish you a lot of success ahead!

Best regards, Olymp Trade team.