[Resolved] Olymp Trade — Issues with subscription on statuses

[Resolved] Olymp Trade — Issues with subscription on statuses

V Vihaan Mayur May 15, 2023 May 17, 2023 This thread was updated on May 17, 2023

I adore this broker for providing top-notch trading conditions, but I want to point out the presence of various peculiarities connected to them. Even though the company offers a full-fledged help center, where all required information, at the first glance, is given, still there is something that's not so apparent. For instance, only recently I dug deeper into the status system and it turned out this system contains many fascinating features. All advantages of each status are described in the help center, but the matter of my inquiry refers more to the subscription on a new status. I do know it's possible to subscribe to any status and chose the period, nevertheless, I couldn't do it in the desktop platform! Why do this broker offer this function if it's not implemented at all? Is it created specifically to brag or what? Was this information helpful? No (0) Yes (0)
May 18, 2023 Complaint marked as Resolved Shame on my inattentiveness! How could I dare to accuse the company of indecent behavior if I didn't even check the note in the end of the description how this subscription works. I had no idea it can be issued only in the Web application, thus, accept my appologizes. Thank you for proper clarification! Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

May 17, 2023

Verified Support

Greetings, Vihaan Mayur.

Thank you for your comment. We are glad that you chose Olymp Trade as your trading platform. We really appreciate you taking the time to share your feedback.

Regarding your question on the subscription of status, we are glad to tell you that you can easily buy it on our platform. Please go to the left menu. Under the tab Market, you can find subscriptions for a status. You can also find other tools there.

Hope we answered the question. If you have any questions, please, contact us in online chat, via e-mail [protected]@olymptrade.com or on Facebook www.facebook.com/olymptradecom/ We will help you!

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, May 19, 2023

Verified Support

Greetings, Vihaan Mayur.

It is good that we helped you figure things out. You can always try the demo account so that you can understand the platform better. Wish you a lot of success!

Best regards, Olymp Trade team.