[Resolved] Olymp Trade — Marketplace for strategies is harsh

[Resolved] Olymp Trade — Marketplace for strategies is harsh

M Marut Sood Nov 17, 2024 Dec 23, 2024 This thread was updated on Dec 23, 2024

The costs are per month basis... Like, some strategies are $30/month, some are $8/month. It's almost nothing, but makes it much harder to test them, aside from free trial which for me was not free 2 times already. Because it turns out you need to not forget to disable auto-renewal on these free trials, or the costs will start incurring, which is kind of a sales-ey tactic. Would like for it to be 1 and done deal, with no "free trials" that encourage spending. These strategies are easy enough to use, and are explained in video-form and in text on how to use them, but testing them could be made A LOT easier. Was this information helpful? No (0) Yes (1)
Jan 9, 2025 Complaint marked as Resolved I now understand the monthly cost structure and the auto-renewal feature and I have to take some responsibility here. The marketplace has clear details on each strategy's cost so it’s on me to review the terms before starting a trial. I should have looked into how auto-renewals work and made sure to cancel beforehand if I wasn’t ready to continue with a paid plan. It’s true that it adds up if I'm testing multiple strategies, but the tools are easy to understand with both video and text guidance, which is honestly great for anyone wanting to try out new strategies. Testing might be a bit pricey, but that's just part of the process—lesson learned on my end to read the fine print more closely. Olymp Trade customer support has been notified about the posted complaint. Verified Support Nov 19, 2024 Olymp Trade Customer Care's response Hello, Marut Sood. Thank you for your honest feedback! 🌟 We’re glad to hear you found the strategies easy to use and well-explained, but we understand your concerns regarding the subscription model and free trial experience. The auto-renewal feature is designed for convenience, but we recognize that it can sometimes cause frustration if not disabled before the trial ends. We’ll take your suggestion into consideration as we strive to make testing and using our strategies more user-friendly. Your idea of a one-time purchase option is valuable, and we’ll forward it to our team for review. Thank you for helping us improve! If you have any further suggestions or need assistance managing your subscriptions, feel free to reach out to our support team. Happy trading! 🚀📈 Best regards, Olymptrade team Verified Support Nov 22, 2024 Olymp Trade Customer Care's response Hello, Marut Sood, Thank you for your feedback! 🌟 We’re glad you found the strategies easy to use and appreciate your thoughts on the subscription model and free trial. The auto-renewal is meant for convenience, but we understand it can be frustrating if not managed before the trial ends. Your suggestion for a one-time purchase option is valuable, and we’ll pass it to our team for review. If you have more ideas or need help with subscriptions, our support team is here for you. Happy trading! 🚀📈 Verified Support Dec 18, 2024 Olymp Trade Customer Care's response Hello, Marut Sood, Thank you for sharing your feedback! 🌟 We’re delighted to hear that you found the strategies easy to use and appreciate your thoughts on the subscription model and free trial. While the auto-renewal feature is designed for convenience, we understand it can sometimes be inconvenient if not canceled before the trial ends. Your suggestion for a one-time purchase option is very insightful, and we’ll be sure to pass it along to our team for consideration. If you have any additional suggestions or need assistance with subscriptions, our support team is always ready to help. Wishing you great success in your trading journey! 🚀📈 Best regards, The Olymptrade Team Verified Support Dec 23, 2024 Olymp Trade Customer Care's response Hello, Marut Sood, Thank you for your feedback! 🌟 We’re glad you found the strategies easy to use and appreciate your thoughts on the subscription model and free trial. The auto-renewal is meant for convenience, but we understand it can be frustrating if not managed before the trial ends. Your suggestion for a one-time purchase option is valuable, and we’ll pass it to our team for review. If you have more ideas or need help with subscriptions, our support team is here for you. Happy trading! 🚀📈
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