[Resolved] Olymp Trade — Minor Platform Glitch

[Resolved] Olymp Trade — Minor Platform Glitch

U Utathya Roy from Delhi, Delhi Nov 20, 2024 Dec 31, 2024 This thread was updated on Dec 31, 2024

I've been using the platform for a while now, and, generally speaking, it's pretty solid. However, I've noticed a minor inconvenience that could be improved. Occasionally, when I switch between time frames, there’s a slight delay in the loading time. Sometimes it loads quickly, sometimes it takes time, and sometimes it is freezing, and I need to restart… It’s nothing too disruptive, but it would be nice if these small legs could be smoothed out for an even better user experience. Just a minor nitpick from an otherwise satisfied trader. Was this information helpful? No (0) Yes (1)
Dec 31, 2024 Complaint marked as Resolved Olymp Trade customer support has been notified about the posted complaint. Verified Support Nov 22, 2024 Olymp Trade Customer Care's response Hello, Utathya Roy. Thank you for your detailed feedback! We're glad to hear that you're generally satisfied with the platform and appreciate your constructive comments. 🙌 We apologize for the inconvenience caused by the delays when switching time frames. Your experience is important to us, and we’re constantly working to enhance platform performance. We'll pass your feedback to our technical team to investigate and optimize this further. If you encounter any freezing issues again, please don’t hesitate to reach out to our support team — we’re always here to help. Best regards, Olymptrade team Verified Support Dec 18, 2024 Olymp Trade Customer Care's response Hello, Utathya Roy, Thank you for sharing your detailed feedback! We’re thrilled to know you’re generally satisfied with the platform, and we truly appreciate your constructive comments. 🙌 We apologize for any inconvenience caused by the delays when switching time frames. Your experience matters to us, and we’re continuously striving to improve platform performance. Rest assured, we’ll share your feedback with our technical team to investigate and address this issue. If you encounter freezing issues again, please feel free to reach out to our support team — we’re always here to assist you. Best regards, The Olymptrade Team Verified Support Dec 23, 2024 Olymp Trade Customer Care's response Hello, Utathya Roy, Thank you for sharing your detailed feedback! We’re thrilled to know you’re generally satisfied with the platform, and we truly appreciate your constructive comments. 🙌 We apologize for any inconvenience caused by the delays when switching time frames. Your experience matters to us, and we’re continuously striving to improve platform performance. Rest assured, we’ll share your feedback with our technical team to investigate and address this issue. If you encounter freezing issues again, please feel free to reach out to our support team — we’re always here to assist you. Best regards, The Olymptrade Team Dec 31, 2024 Updated by Utathya Roy I guess the problem was in my internet connection… just after I wrote this review I played a YouTube video and It couldn’t play properly. This is a major indicator for a bad internet connection and I called my provider and indeed… my data limit was exceeded and the speed was limited… After upgrading my data package, the olymp trade platform works great. No glitches, no delays, nothing…
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