[Resolved] Olymp Trade — Money and account Blocked from last so many months fraudulently by company

Mazahir Chahwala

Jul 19, 2022

Website:

www.olymptrade.com

I have made account on OLYMP TRADE with EMAIL [protected]@gmail.com. As i have deposited money same time my account is blocked.Then they asked me for document verification.I uploded the same whatever asked by the company.

Then the cheating statred.They told me verification time is 10 days.And at every 6 to 7 days after uploding documents they asked for same documents again for verification.then again 10 days. then zoom verifciation which was afetr so many days.I have completed that also.

then after doing this form so many time.I got mail that i have vialoted some rule (i have not done single trade just deposited money) and my account will go for their so called internal investigation for which no time limit given to me even after asking so many times.so many days alredy passed for the same also.still no response and my 50k is blocked from last so many months without proper reason.Dont know whrn they will realese my money

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Aug 23, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Olymp Trade Customer Care's response Greetings, Mazahir Chahwala.

Thank you for contacting us. We know that our clients are used to fast and smooth KYC processes on the Olymp Trade platform. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity.
Here's what KYC/AML Policy says:

1.4. The Company reserves the right to investigate the nature of the suspicious non-trading transactions set out in section 2 of this Policy and to suspend those transactions until the reasons for their occurrence are ascertained and the investigation has ended at any time.
Please, read more information here: https://olymptrade.com/pages/terms/non-trading-transactions/

Our clients who trade in line with the platform's policies are not subjected to such check-ups.

Do not hesitate to contact us if any questions or concerns appear.

Best regards,
Olymp Trade team.