[Resolved] Olymp Trade — My olymp trade account is closed

Shree33

from Challakere, Karnataka

Aug 7, 2022

Address:

Challakere

My account closed due to several account opened and when i contact customer support they told me that I violates their policy and simply they close my account and they don't give my money back EUR 119. Reason is several account registered, and I request them close all accounts and active this account but still I'm waiting.

''Please activate my account or refund my money''

I submitted all the documents but still they block my account.

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Sep 13, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2022

Olymp Trade Customer Care's response Greetings, Shree33.

Thank you for contacting us. Regarding your case, in our Service Agreement, which is signed before opening an account, there is a rule that every user is supposed to have only one account. This is the reason why your account is blocked for violating the Service Agreement.

If you do not agree with this decision, it is recommended that you file a complaint to the claim department via [protected]@olymptrade.com. They will review your case and form the final decision for it.

Best regards, Olymp Trade team.