[Resolved]  Olymp Trade — My personal details ( id proof , bank details , old mobile number ) used unknown person

Address:T-3/522 rsd jugial colony shahpur kandi T/ship

Dear olymptrade,
My name is Ajay Kumar, my personal details used in other person & creates a account with your platform with my name ...my all phone data access this unknown person & my all bank balance savings are empty I did not unauthorised transactions on your app or any account this unknown person hacked my phone last 1year today I'm withdrawn the money from bank but account balance is zero then bank manager tell me your money is debited last one year in this ( upi id :- [protected]@ybl, Divereo private Ltd, buckzy ) or this upi merchants tell manager all the payments credited Olymp trade ...please refund my all money I'm sent u the screen shot of my payment ...my email id is ([protected]@gmail.com)
Old mobile number is [protected].
My upi id is ([protected]@upi, [protected]@ybl ) . Unknown person hacked my all phone access last one year through any desk app but finally I'm complaint bank & police station . please refund my all money I'm sent u all the screenshot ..please provide me a email of your personal finance manager please help me
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Aug 12, 2021
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
May 18, 2021
Olymp Trade Customer Care's response
Hello, dear!

Thank you for bringing this situation to our attention. We are extremely grateful for the provided information. We have passed your request to our support team. You will be contacted soon. Our specialists will investigate the issue and help to speed up the resolution process. If any issues or questions appear, do not hesitate to contact us.

Best regards, Olymp Trade team.
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