[Resolved] Olymp Trade — No multiple chart depiction!

[Resolved] Olymp Trade — No multiple chart depiction!

A Akshay Mangal from Kolkata, West Bengal May 31, 2023 May 31, 2023 This thread was updated on May 31, 2023

I started trading with this broker quite recently and I'm still assimilating in the new environment. Generally speaking, I am fully satisfied with the trading conditions, tradable assets and so on and so forth. Yesterday I examined the information about statuses for instance, the day before - about USDT account. So, gradually, slowly I'm adjusting. I adore this process. Nevertheless, sometimes I experience difficulties when stumbled upon some new features. I heard the platform does allow me to depict several charts simultaneously. So, I downloaded the desktop version of the platform and couldn't find any button which would allow me to trade with multiple charting. From time to time, I need this feature as I tend to seek interdependencies between currencies. However, guys, no button! I ain't know, the company cheated on me or what? Where are my multiple charts =( Was this information helpful? No (0) Yes (1)
Jun 2, 2023 Complaint marked as Resolved Oh my gosh! How could I dare to start complaining without asking client support team about this feature... I haven't had any idea it's allowed to use multiple charts only in the web version of the platform. For no reason I thought I could apply this feature in the desktop app as well. Next time I will read more information I promise, sorry for bothering you with such silly questions. Thanks for clarification. Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

May 31, 2023

Verified Support

Hello, Akshay Mangal.

Thank you for your question. We are glad that you mention Chart types. Olymp Trade strives to offer the finest trading conditions. And we understand that chart types are very important and indispensable. That is why we provide 4 different chart types. They are Area Chart, Japanese candlesticks, Heikin Ashi, and Bars.

If you do not like the Area Chart (the straight line), you can easily switch to another one. By clicking on the second button on the left bottom of the chart. You will see the list of chart types to choose from.

If you want to open more than one chart at the time, you can click on the forth button on the left bottom of the chart.

Hope that clarified your understanding.
Best regards, Olymp Trade team.