Olymp Trade — No response from e-mail's and chat support

Address: India

No response on emails and chat support not working.
Account ID number[protected]
Email id - [protected]@gmail.com

Because they taken wrong decision on my deposit issue after 5 months of waiting.
I am sending this below reply to them but no response.

To olymp Trade About my registered complaint

Bank will don't help me because transaction was 5 months old and bank only help when you compliant within one month of transaction was made there is RBI rules and regulations and you are telling me now after 5 months to contect my bank so how can bank help me after 5 months because you telling me now and you delayed me 5 months for making compliant daily saying me your deposit was safe and credit to you soon and running 5 days cycle and 5 months gone then how would bank help me there is a bank and RBI rules and regulations i have to compliant within one month of transaction was made and you didn't said me to ask to my Bank at earliest stage of my deposit and you waited me 5 months so now it's your responsibility to provide me refund or compensation because fund was transferred to you and lost it's your system failure.
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Olymp Trade customer support has been notified about the posted complaint.
Verified Support
May 25, 2023
Olymp Trade Customer Care's response
Hello, Jasim7800.

Thank you for writing to us. We are writing to you to let you know that we have been trying to call you many times.

You can apply to [protected]@olymptrade.com and explain the situation. This is the reclamation department, they will investigate your case and provide an official position regarding your issue. / If you disagree with the company's decision, you can contact the reclamation department: [protected]@olymptrade.com and describe the situation.

Best regards, Olymp Trade team.
May 25, 2023
Updated by Jasim7800
I can't see full email address which you mentioned before @ it's showing like this [protected]@olymptrade.com
 
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