[Resolved]  Olymp Trade — Olymp Trade Account Block

Dear Sir,

I was having a trading account (User Id:[protected] with Olymp Trade with registered email id [protected]@GMAIL.COM. Due to spam attack in this email I deactivated the said Gmail id as I did not feel safe to use the same due to spam attack.

Subsequently I requested Olymp TRADE through customer chat support to Block/Close my trading account (User Id:[protected].

And I opened a fresh Olypm Trade account with my alternate email id i.e [protected]@YAHOO.COM and KYC documents in my name. I also made deposit in the account with Cards issued in my name and have been smoothly doing trades until 11/08/21.

My account verification was pending although I have submitted all the requisite documents. Further, on 11/08/2021 I received an email from Olymp Trade, KYC section stating

“During the verification of your trading account, we discovered that you have several accounts on the platform. As specified in Clause 2.32 of the service agreement: "The Customer has the right to have only one Customer account."

In this regard, we inform you that your account 79236470 is verified and other accounts are closed.”

However, my Olymp Trade account with my alternate email id i.e [protected]@YAHOO.COM is still blocked and I am not able to access the same.

In this regard please help me unblock my account and allow trading as I am not maintaining multiple accounts. The old account linked to email id [protected]@GMAIL.COM was requested for closure/block.

USD5303 is blocked in my account