[Resolved] Olymp Trade

[Resolved] Olymp Trade — Price jerks

V Vodgrin Sep 13, 2022 Sep 19, 2022 This thread was updated on Sep 19, 2022

When I opened trading platform few days ago and started trading, I noticed that price moves very strangely on chart. Price movements were rapid and unpredictable. It's like someone inputs some values and moves price. Maybe I'm not explaining it clearly. But it's true. Price was changing by large value in less than second. It seemed to me that it was some kind of system glitch. The most important thing is that after about half hour jerks stopped, and price started moving smoothly again. I don't know what it's about, but I'm sure it shouldn't be like that. Was this information helpful? No (0) Yes (0)
Sep 19, 2022 Complaint marked as Resolved Oh... I guess I ought to be more attentive the next time. Big thanks to Olymp Trade for clarifying me this moment. It's essential for me to get a clear feedback of my review. I apologize for being so silly :D Olymp Trade customer support has been notified about the posted complaint. Verified Support Sep 16, 2022 Olymp Trade Customer Care's response Hello, Vodgrin. Thank you for writing to us. We here at Olymp Trade take honesty and transparency very seriously. All the quotes on the platform are the same for all our traders. And they need to reflex the market accurately. We understand that sometimes the prices move too quickly to catch up. But it happens in trading from time to time. You can also review the quote on the platform. To do it, please go to the "Help" section on the platform and select the "Assets" menu. After choosing the asset which you want to check, you can find the information on quotes under the "Quotes History" sub-menu. There, you can select the date and time of the quote which you would like to check. If you are open to discuss your experience further, please call/email us. Best regards, Olymp Trade team. Verified Support Sep 19, 2022 Olymp Trade Customer Care's response Hi, Vodgrin. Thank you for writing back to us. It is totally okay because trading and prices can be confusing sometimes. We are glad that you raised a question like that, so we have a chance to instruct users to check the quotes themselves. Hope that is practical for your daily trading. Wish you a lot of success! Best regards, Olymp Trade team.
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