[Resolved] Olymp Trade — Profit Money For Trade Id [protected]

[Resolved] Olymp Trade — Profit Money For Trade Id [protected]

S Swapnil Sardeshmukh Jun 10, 2021 This thread was updated on Jun 10, 2021

On Date[protected] My Trade with Trade Id [protected] which was opened on B[protected]:18:23.047 PM was closed by your End Due to your technical issue . According to ethics If I am at closed time of trade i.e. 18:18:23.047 PM I am having Profit I should get My Desire Profit. But You Company Closed it before Closed Time. It may be a technical issue or anything else But why should customers suffer? You should have calculated profit from history and provide it to the respective customer. Why didn't This Error occur when I was having Loss in my previous trades? Is It Scam from your side when the Customer is having trade and getting profit Give him a system error and tell them you will only provide money which was invested not the profit? Why was the second trade after Trade Id [protected] i.e [protected] not failed? The Reason Provided was not satisfactory when I spoke to a senior Person . He said the company decided that if an error occurs while having Loss it would benefit the customer who was having loss at that time he would not lose his money and can have profit with it next time? What Type of Rule is it? He Further said that trade was closed from our end due to technical issues so the amount of profit would not be calculated. We will only return the money which was for that trade that time. Please Provide me My Profit Money Earn that 82% of($11.31). I would be happy otherwise I will think it is a scam from your end. Your company is making system errors(not errors for users, they are errors and for the company it is a dirty trick to receive money and profit of common peoples) when a customer is having profit in his trade. +1 photos Was this information helpful? No (0) Yes (3)
Aug 6, 2021 Complaint marked as Resolved Olymp Trade customer support has been notified about the posted complaint. Verified Support May 19, 2021 Olymp Trade Customer Care's response Hello, dear Swapnil. Thank you for sharing your feedback with us. We are sorry to hear about your unsatisfactory experience. Please, accept our sincerest apologies for any inconvenience caused by the appeared technical issue. Technical errors do not appear on purpose, in case any error from our side appears, the trading results are canceled for all affected trades whether they are profitable or non-profitable. In such situations, we can not calculate the result of the trade, which is why the invested funds are returned. We hope for your understanding. Best regards, Olymp Trade team. May 27, 2021 Updated by Swapnil Sardeshmukh Whys This didn't happen when I was having loss. this company is big fraud . Please don't install olymptrade you can go for another app They have give. Reply As follow The appeal was considered in accordance with the terms of the "Service Agreement" (hereinafter - the "Agreement") of the Company and its integral parts. Upon your request our specialists carried out a check, which resulted in finding that the transaction [protected] was completed with an error, because at the time of its expiration for the Asia Composite Index there were no quotes on the side of the liquidity provider. Therefore, it is not possible to calculate the financial result of this transaction. The funds invested in this transaction have been returned to your trading account. In accordance with clause 1.4 of the Regulation on Trading Transactions: "1.4. The Client acknowledges that the only reliable source of information on the quote-feed is exclusively the Company’s server. Moreover, the Company has the right, at its discretion, to use any sources of information to form the quote-feed on the Company's server, including, but not limited to, exchange-traded, over-the-counter, and other sources of information. Any information on the quote-feed different from that found on the Company server's regarding the quote-feed does not provide a sufficient basis for cancellation, termination or revision of trading transactions." The transaction [protected] was carried out correctly, in accordance with the quotes of the platform at the time of opening and closing. In connection with the above, we are forced to refuse to satisfy your requirements set out in the appeal 496156 and recognize the transactions are correct. If you do not agree with the decision, you can appeal it by writing a complaint to our regulator - the Financial Commission - https://financialcommission.org/olymp-trade. Please note that all the facts that were established during the audit we can confirm the documentary on request of the Financial Commission, if necessary. Sincerely, the Claims Department Olymp Trade. (They are fraud people will do this things when you are having profit!!!) May 27, 2021 Updated by Swapnil Sardeshmukh Please uninstall this app has soon has you notice they are doing fraud!! Please check the review inplaystore with rating 1-3 . There is big list of fraudd done by this company. If I had read this reviews done I would have save my money ! Olymptrade company is fraud. Verified Support Jun 10, 2021 Olymp Trade Customer Care's response Hello, Swapnil! Thank you for leaving a comment. It is a pity that you have made such conclusions about the platform. As stated in the reply, it is not possible to calculate the financial result of the transaction completed with a described error. The funds invested in this transaction have been returned to your trading account. Such cases are exceptional, we apologize for any inconvenience caused. As we are a member of the Financial Commission, you have a right to file a complaint by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/ Best regards, Olymp Trade team.
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