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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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+54 11 5917 5747 [Buenos Aires]
+27 21 100 3880 [Cape Town]
James Street, Kingstown, , First Floor, First St Vincent Bank Ltd Building, , Saint Vincent and the Grenadines, India
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Thank you for contacting us. Your review is very concerning to us. As a result of consideration of the appeal, it was found that you had on the platform 2 active trading accounts:
ID 22****41 and 80****59.
Unfortunately, this action is a violation of paragraph 2.32. of the Service Agreement:
"2.32. Client account (Trading account) - a special account in the Company's accounting system in which funds transferred by the Client to make trades are posted; from which the trade amount is debited when the trade is executed; and to which income is credited when a trade is closed and the material terms of a trade are met. The Client has the right to have only one Client account. In case of violation of this rule, the Company has the right to refuse the Client in further service (rendering of services), to terminate this agreement, and to block further possibility to carry out operations without explanation and without payment of funds from the Client's account."
In regard to the foregoing, we recognize the actions of the Company as legitimate.
Do not hesitate to contact us if any questions or concerns appear.
Best regards, Olymp Trade team.