[Resolved] Olymp Trade — Trader's way bug

[Resolved] Olymp Trade — Trader's way bug

B Bhishma Naicker Nov 9, 2023 Nov 12, 2023 This thread was updated on Nov 12, 2023

Not a very long time ago I got acquainted with the Trader's way functionality on the platform, and guys, I confirm that this is a very handy thing for those who bother about statuses upgrade or kind of promoting. I have watched an introductory video graciously provided by the Olymp Trade broker and started to get interested in it. I understood that I needed to fulfill different tasks to gain experience points, and started to practise this on the fixed time trading mode. Those challenges offered to me were rather fascinating and entertaining. However, I encountered a system's bug. I had an assignment to make a couple of profitable deals on a currency pair and one of them were made quickly. As for another one then I was forced to wait until the next day as the price didn't want to reach desirable level and I was indecisive in opening a position. But, the next day, the assignment vanished! What has happened, I require explanations and demand my experience points, cuz the deal was eventually closed in plus! Was this information helpful? No (0) Yes (0)
Nov 18, 2023 Complaint marked as Resolved Damn it. I thought I scrutinized every millimeter of the help center's page about trader's way, but still overlooked a very imporatnt note! Thank you olymp trade team for clarifying me that the assignments are refreshed daily and I anyway wouldn't be able to get XPs in case of opening the position the next day... Ok, now I gotta be more attentive. Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Nov 12, 2023

Verified Support

Greetings, Bhishma Naicker.

Thank you for sharing your feedback. What you think of our service is important to us. We are proud of the technology behind the success of our platform. We are glad you enjoy our swift execution and reliable system.

Olymp Trade has the Traders Way which gives you different paths. Each path consists of several levels you can reach by trading and gaining XP. Each level gives you a unique reward. Once you've unlocked all of the levels and reached the end, you'll be upgraded to the next status. Regarding your concern, your progress on the Trader's Way resets every 30 days -- this could be the reason why the XP points were gone in your account.

You may message us if you have any more questions.
Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Dec 27, 2023

Verified Support

Greetings, Bhishma Naicker.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.