Olymp Trade — Transaction failed but no refund

I paid 1500 rs and in the transaction history it says failed i haven't received money.
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Olymp Trade customer support has been notified about the posted complaint.
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Hello, Vishaljhaa.

Thank you for letting us know about this case. Recently, we have had a technical difficulty with UPI. But we can solve the pending for you. To do so, please provide us with your ID account. So that we can track the pending and later contact you for an update.

Best regards, Olymp Trade team.
Vishaljhaa's [Complaint's author] reply, Jan 14, 2023
93092595

This is my Olymptrade account id
Olymp Trade Customer Care's response, Jan 16, 2023
Verified Support
Hello, Vishaljhaa.

Thank you for replying to us. We have passed your information on to our financial specialist. They are working on their side. They will contact you real soon.

Best regards, Olymp Trade team.
Vishaljhaa's [Complaint's author] reply, Jan 18, 2023
My issue is still not solved!
So what... now my responses will be ignored?
Gotta say I've never seen so worthless customer care.
Olymp Trade Customer Care's response, Feb 1, 2023
Verified Support
Hello, Vishaljhaa .

According to our understanding, there was a technical failure when making your deposit, so it was not processed.

We strive to speed up this process for you but there are international rules for conducting transactions. So we have to ask you to wait. It’s a pity that it caused you negative emotions.

Best regards, Olymp Trade team.
So till when will I receive the refund?

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