Olymp Trade — Transaction failed, Deducted money not refunded

My olymptrade I'd is 92908341. I have made a bank transfer on 4 January. Money got deducted from bank account but transaction status reflected "Failed" at olymp trade. Raised a request to support team for the same to refund the deducted amount to my bank account. From last 1 day I am following up with the support team everytime I hear the same reply that our finance team is reviewing your case and will get an update. God knows what happened to my money. If this the behaviour of the finance team towards a regular trader of olymptrade then what they do with the new traders. They just don't bother about people money. They got the amount in their bank and now they are delaying to credit it. Worst service ever. Don't know what to do tired of raising complaint to the support team. I think it's better not to trade with olymptrade anymore. All new traders beware before depositing money in olymptrade. They will just ask for time but in the time they will not get any update and they will ask for more time. Sometimes I feel like being cheated here. Don't use this broker