[Resolved] Olymp Trade — two factor authentication | |
I have recently updated two factor authentication by google authenticator app and unknowingly i have uninstalled the app and i have lost the backup code and there is no way i can login to my account. So please help me with this issue as there is a email address and phone number i have updated try to recover my account through any one of those. And the website of olymp trade does not have any option to recover my account and also there is no customer support. Olymp trade does not give me any option to recover my account and they can use my mobile number instead of two factor authentication Was this information helpful? | |
Apr 15, 2020 Complaint marked as Resolved support approached me and resolved the issue Olymp Trade customer support has been notified about the posted complaint. Verified Support Apr 15, 2020 Olymp Trade Customer Care's response Hi there!Sorry to come late for help. For the future questions, feel free to contact us on Facebook https://www.facebook.com/olymptradecom/, via e-mail [protected]@olymptrade.com of in online chat. Our team will come for help! Best regards, Olymp Trade team. | |
 4 Comments | |
Comments
I can't sync my Olymp trade account to google authenticator. Everytime I login it blink to give authenticator passcode which I lost due to uninstalling authenticator app. Pls help me out to open my trading account.
I can't sync my Olymp trade account to google authenticator. Everytime I login it blink to give authenticator passcode which I lost due to uninstalling authenticator app. Pls help me out to open my trading account.
Olymp Trade Customer Care's response, Sep 22, 2021
Verified Support
Hello dear, Sanchit1908!
Thank you for letting us know about your issue. Please, contact our support team on the website or write to us in a Facebook community: www.facebook.com/olymptradecom/. This is necessary so that our support service team members can help you solve your situation quickly.
Best regards, Olymp Trade team.
Thank you for letting us know about your issue. Please, contact our support team on the website or write to us in a Facebook community: www.facebook.com/olymptradecom/. This is necessary so that our support service team members can help you solve your situation quickly.
Best regards, Olymp Trade team.
I have updated two factor authentication by google authenticator app and unknowingly i have deleted the app and i have lost the backup code now i cannot login to my account. Kindly help me with this issue as there is a email address and phone number i have updated try to recover my account through any one of those. And the website of olymp trade does not have any option to recover my account and also there is no customer support. Olymp trade does not give me any option to recover my account and they can use my mobile number instead of two factor authentication.
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I lost my phone and whenever I want to log into my account, I am prompted to provide the 2FA code which I can no longer access.
Please, help me to gain access to my account. I've my email, password and phone number I used in opening my account.
Thanks
Thank you for letting us know about your issue. Kindly contact our support team so our specialists can help you with restoring access to your account.
You can get in touch with us in any convenient way:
- in a live chat at https://rebrand.ly/olymptrust
- in direct messages of our Facebook community: www.facebook.com/olymptradecom/
- via e-mail: [email protected]
We will be happy to help you.
Best regards, Olymp Trade team.