[Resolved]  One Assist — Accidental damage of mobile not addressed by company even after claim approval

Address:	131023
Website:	oneassist.in

My mobile handset (I phone 6s) got damaged accidently about 40 days back. Handset is insured by one assist. Claim has already been approved by company about 30 days back but still handset is not collected by company. I have called them several times and requested for collection but either they are ignoring or just not taking any action against repeated complaint i had made. As per policy phone should get collected by insurance company after claim approval. Firstly, delhi office of one assist denied collection saying that my residential area doesn't come under serviceable area. I asked them for the address where i can personally handover my phone. They didn't provided any solution. Mumbai office of one assist is saying that my area comes under serviceable area and hence handset can be collected.
Firstly, they are not furnishing correct information, secondly, are not taking action even after series of complaints and request. I am fed up now. I got my phone insured to avoid any future headache. But what ever am going through these days is quite pathetic for me.