[Resolved]  One Assist — auto debiting membership fee from my credit card without my consent.

On availing new credit card from hdfc bank previous year i got automatically enrolled to one assist plan without my consent and automatically membership fee got debited from my credit card. So, i contacted both hdfc bank they told me contact one assist in this regard. After contacting one assist they kept on persuading me to keep the plan and started enumerating its benefits. I told them i strictly do not at all want to continue it after that they said we are providing a discount just for you and they just persuaded to carry forward the plan and they said the plan is already active and will remain for a year. I strictly said then i do not want to avail the plan and no renewal should happen the next time. They assured me that no auto debit will happen the next time. But to my surprise they are auto debiting rs 1399 on 25.03.2019 from my credit card even this year without my consent. I am really frustrated with one assist.

I want my full refund of my debited amount at the earliest.

My relationship no.4022183
Plan name: enhanced wa power single plan
Mobile no.[protected]
Validity 22/03/2020
E-mail [protected]@gmail.com

Regards
Praveen patel
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May 5, 2019
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2019
OneAssist Consumer Solutions Customer Care's response
Dear Praveen,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist
Apr 06, 2019
Updated by PraveenPatel
One Assist team member had contacted me over the cancellation of enhanced wa power single plan and assured me they would proceed at the earliest.Two of their assosiates contacted me and were trying to convince me to continue the plan but I strictly told them I do not at all want to continue the plan for wich they have auto debited Rs 1399 from my credit card without my interest .I had even told those guys to deactivate the plan the previous year also but they did not do so.I am waiting from them to do it at the earlist and refund the amount soon.
As soon I get refunded of the amount Rs 1399 and deactivated from the plan I would mark the complaint as resolved.Eagerly waiting for their action.

Regards Praveen Patel

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