[Resolved] One Assist — charging 1899 into my hdfc credit card | |||
This company one assist is charging unsolicited fees that has to be brought to attention. The company presented itself as cc insurance company and i subscribed to its serves for the year 2017-18. However, i did not intend to continue their services for 2018-19. The company if it folows professional conduct should have atleast given a notice of renewal. However, the company seems to be a fraud company engaged in looting customers without their consent which requires seroius action. My hdfc cc no: 4893 77xx xxxx 7037 has been charged by one assist without even my consent for rs 1899 on 9 march 2018. I request the company to refund the amount as i don;t intend to avail their services (If at all they provide any) or else face action Thanks Mahesha bhat Was this information helpful? | |||
Apr 12, 2018 Complaint marked as Resolved The Company representative called me to confirm my cancellation request and the amount charged for Rs1899 has been credited back to my HDFC CC promptly within 7 days of my complaint.
I would like to thank the Company and its team for the prompt response. OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Apr 02, 2018 OneAssist Consumer Solutions Customer Care's response Dear Mahesha, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Brij Team OneAssist. Verified Support Apr 02, 2018 OneAssist Consumer Solutions Customer Care's response Dear Mahesha, As discussed over the call, the membership cancellation and refund is in process. Please allow us some time for the same. Regards, Brij, Team OneAssist.
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