[Resolved] One Assist — Cheating with customer in name of damage insurance | |||||
I have submitted my mobile to one assist for screen damage. However hand set was in fully working condition. It has been more than one month and I havent got anything. They are giving my handset value back after 40% depreciation and not repairing my handset. So I would like to tell you guys that do not trust on this company. They are delaying process knowingly and then force you to sell your mobile on lower rate. Was this information helpful? | |||||
Jun 20, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Apr 18, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Gadani, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. As per our records, our team had called you and explained the reason offering you the BER refund however, you have requested for the unrepaired handset to be delivered. We have forwarded your details to our team and they will get in touch with you shortly to address your concerns. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Apr 19, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Gadani, Greetings from OneAssist..! Our team had called and asked for more 24 working hours to get back to you with a proper resolution. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support May 09, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Gadani, Greetings from OneAssist..! We have shared the status over the call regarding your claim status. We are working on your case, requesting you to allow us sometime. We appreciate your patience in the interim. Regards Deepika Team OneAssist Verified Support May 18, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Gadani, Greetings from OneAssist..! We will be giving you a refund of Rs.7649/- for which we will need the required documents which has been intimated to you over the email. We request you to share the same. Looking forward to hear from you. Regards Deepali Team OneAssist Verified Support Sep 12, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Gadani, Greetings from OneAssist..! The BER refund has been credited to your account and below are the payment details for your reference: - UTRN: NEFT-KKBK[protected], - Payment date: 27-07-17, - Amount processed: Rs.7649/ Hope your issue is now resolved. Regards Deepali Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Only recently when I filled for claim, I came to know that I am not eligible for the claim which is very disheartening. I don't understand why wasn't I told and informed that I wont be able to file the case again but told that I can refile it. I feel cheated by the company.
Service request :2015114
Second time service request:2844663