One Assist Consumer Solutions Pvt Ltd — Claim amount not received yet.

sujitc317

from Mumbai, Maharashtra

Address:

400024

I had raised complaint with one assist company for claim for my mobile device which I got insured. The complaint logged on 23June 2015. All the procedures have been completed by me alongwith required documents 2 months before from now. But still I had not received my claim amount which I was supposed to get within three months. My mobile was git damaged which they covered up in insurance and said provide documents n ur mobile . I did same but after three months they said ur handest cannot be repaired and u have claimed with the claim amount which will be refunded with 20-30 working days . But its 15 th october and they just say again and again the same thing it will take 15 days it will take 20 days but I am not getting proper response. Even no management is dare to take care of it.Attached is mobile bill with vendor from where it bought and it is still with claim team which they required for claim process. Please help me out this.

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Comments

preetam1991

from Manthani, Telangana

Here are a few highlights about the insurance scheme which i have taken for Rs 750 for mi4i:-
1)Accidental Damage Cover
2)Provision of a spare phone when the phone is taken for service
3)Phone serviced and returned within 30 days
4) Pick up and Drop of Handset

Now to tell you about my experience.

My phone screen cracked on 8th Jan, 2016 and i placed a complaint on the same date. My claim was passed soon after and was told that someone would come and collect my phone within 24 hours. While all this is well and good, i had placed a request to them to change my pick up address as i have shifted my house. They obliged. Then i got a call one day saying that they are ready to pick up my phone, but he was at my old city. I placed a request again and the same thing happened. This happened another time, believe it or not.

The phone was finally picked up on 23rd Jan, 2016 but i was not given any spare phone which is included in the plan. The pick up guy told me that i should have placed a request with the team in Mumbai for it. The funny thing is i did request for the spare phone 2 times prior to the pick up. I dont understand why a request should be made when i was part of the plan.

Now when i called to find out about the status of my phone repair and the spare phone the call center person tells me they do not have any information on my phone even being picked up!

I have fallen for this trap. Buyers Beware.

PS- Dont believe in the call center people's promises and their escalations as nothing is different. You will literally have to beg them to do something. Instead if making like easier for their customers(the main reason for taking an insurance) they make it hell.

I just hope i get my phone back now.