[Resolved]  One Assist Consumer Solutions Pvt Ltd — siemens washing machine front load 8kg

Address:	Mumbai City, Maharashtra, 400061
Website:	www.oneassist.in/category/mobile-tablet-insurance-damage-protection

This is with reference to the above id registered with Membership Id: [protected] Mobile no [protected].

I had placed a call for your assistance on 26th of june for my Siemens washing machine with a minor problem of BEEP SOUND WHILE WASHING AND THE TIME CONSUME IS MORE THAN ESTIMATED.

At around 3 pm a technichian visited my place (mobile no [protected] called Rajan Trimukhe as per truecaller) He seems to be new to this job and I asked him if he can handle this machine and not to open it if he is not aware but he said that he is trained to handle all machines.

now this technician didn't knew how to ON the machine and he opened up the cover after consulting with some senior on phone however even after 2 hrs he was not able to detect the problem he was pulling the wires and I warned him again n again to leave the machine as it is because I guessed that he was not able to handle it but he again assured me that he knows what he is doing then he asked for the washing machine manual saying that he will have to reset the PCB and then he just kept the upper cover and left without screwing it properly when I checked the machine I found that the door was locked I called him immediately. he came back and was surprised that how come the door was locked then after another hour of scratching his head he said that since he has resetted the PCB and it will take an hour for the door to be unlocked I knew that this could not be possible but I didn't had any option as it was already 8 in the nigh and I couldn't stop this untrained inexperienced person who was of no use to my machine.

That's it after that I called number of times but this boy didn't pick up the call I then called his manager Mr.Shashikant who was kind enough to send a Siemens technician to inspect the machine. After examining the machine the Siemens technician called Jitendra said that this machine has been very badly handled and
ITS DOOR IS BROKEN (SOMEBODY TRIED TO APPLY FORCE AND OPEN IT SO ITS BROKEN AND HENCE LOCKED),
THE WIRES ARE PULLED BECOZ OF WHICH THE SETTING IS SPOILED AND
THE PCB HAS A ISSUE IT WILL TAKE 48 HRS FOR THE MACHINE TO BE REPAIRED.

Since 27th July I am waiting for the machine to be picked up and repaired and continuously following up with Mr Shashikant who very nicely give me some or the other excuse and now after 8 days also my machine is lying unrepaired damaged by your employee and nobody to take the owners

I did try to speak to your customer care agent MS MADHUSHREE and also spoke to your Manager MR JUNAID KHAN but as usual there was no action taken by either of them.

I am truly frustrated with your surprise and thinking of going to consumer forum for justice as you are not loyal to your commitments

Waiting for your immediate action

Shahin/Waheedali Shaikh
[protected]/[protected]