[Resolved]  One Assist — Issue with claim process

Based upon my request i have asked the One Assist to help me to re claim my process with proper statement as my first statement was not complete it was 2 line of statement. My mistake was that i was not aware of the process and when i submitted my first claim they (One Assist Executives) called me and they repeated what i have entered. They asked me what i have written is ok from your end. And my mistake was that i said yes i am ok with it. After that they briefed me about the whole process and shared me information regarding the payment that i have to pay and the time it will take to repair the device. but no one was interested into knowing the incident (Also i was quite sure that i will get my phone repair as per communication with them, so without thinking much i waited for the response and the final response was rejected "Due to improper handling" as i want to submit here that "I filled the form using one assist application" where there must be some physical assistance or dedicated phone assistance should be there for the customer. If someone else like me face this problem like submitting the form incomplete and due to improper assistance a customer will suffer. I re request the claim with proper incident but they even did not read it just because it is re-claimed. Also when i received call from the executives i asked them to write feedback but in respect of writing my words they wrote something else. Even i asked for recorded audio where they are saying that their executive asked everything about the incident and based upon calls they submitted claim and it went reject. I request you to consider it on priority because it is Online process and if somehow i failed or my claim rejected then there must be some other way to diagnose the issue. But its all upon call. They were not transparent and due to lack of proficiency of One Assist my case went wrong.