[Resolved] One Assist — Mobile not yet received

Krishna GS

from Hyderabad, Andhra Pradesh

Address:	Mumbai City, Maharashtra, 400059
Website:	www.oneassist.in

Unfortunately my mobile phone got damaged. I thought, insurance company (One Assist) can help me in getting my device repaired as I have paid for that to One Assist. After the pick up (25th Sep, 2016) and receiving some excess amount (very nominal), they provided me the due date as 27th Nov, 2016. Till now (5th Dec, 2016) I haven't received my mobile. Contacted their escalations manager on 2nd Dec, 2016, and assured me that at any cost they will deliver my mobile on 5th Dec, 2016. When I contacted them today, on top of failed to deliver the mobile they are asking some more time to update me on this, but not to inform the delivery date on this. From 27th Nov, 2016, whenever I reachedout the customer care, every time it got escalated (I think not to provide any update and deliver), even still today they are saying its been updated and waiting for concern department's reply. The mobile got repaired and to be delivered is the same city but still they are taking months and years to deliver.
Given them time to deliver my phone till Wednesday eod. Waiting to see happens...

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Dec 12, 2016

Complaint marked as Resolved

after so much effort and followups finally I received my hand-set successfully. I thank Bhupendat and one more Escalation Managers, who helped me at their best.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2016

OneAssist Consumer Solutions Customer Care's response Dear Customer,
Greeting from OneAssist...!

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist.

Dec 06, 2016

Updated by Krishna GS Most Beautiful answer from One Assist Customer Care is " Sir, we haven't received any update the back-end team" and they too don't know when that damn back-end team update the information. One Assist team, please send a picture of my mobile at least, I will wait till you deliver my device thinking that at least mobile is there. I guess, some one might be using my phone...I am not going to leave this issue here...

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Comments

Krishna GS

from Hyderabad, Andhra Pradesh

Membership #[protected]. If I am not wrong, you will update me that, " we are working on this issue and sorry for the inconvenience caused. Please allow us to take some more time to update you on this issue". But that never solves a customer's issue.