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One Assist — Money deduction for unwanted insurance plan from my HDFC credit card

Dear sir, i am a hdfc credit card user and I'm here for a complaint against one assist insurance company, 1st time when i got my credit card, one assist representative convinced me for their one year insurance plan for card and mobile safety but after one year they again charged for this plan without my permission when i complaint for desubscribe and asked about refund they said we will refund you half amount and please subscribe minimum plan and the costomer care representative promised that on next year they will not subscribe this plan without my permission, but now when i got my monthly statement of credit card in July 2020, i see that they again charged 1899 rs for one assist plan without any permission or queries, so kindly register my complaint against one assist and please desubscribe the plan and refund my money which was deducted, I'm much obliged if this complaint register, this one assist company is completely fraud.my hdfc credit card is ending with 7600

Money deduction for unwanted insurance plan from my HDFC credit card

Complaint Status


[Aug 05, 2020] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
OneAssist Consumer Solutions Customer Care's response Aug 05, 2020
Dear Sumit, We regret the inconvenience caused, and shall surely assist you with the refund. Kindly share your Membership Details and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and we will get back to you. You can also drop us the details via the Twitter DM or Facebook Inbox - Nitesh, Team OneAssist
Updated by sumit tiwari jaunpur Aug 08, 2020
Still waiting for your response of refund
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