One Assist — My damaged cellphone

Address:	421501
Website:	www.oneassist.in

I had filaed a report for my damaged cellphone as it had covered insurance of water damage. I gave it to one assist i had loged a complaint on 9th of november 2015 after some days they said that it isbeyond economical repair and would send me the amount of Rs 4, 600 but till now i haven't received my amount. I checked reviews of the company people like me are suffering the same problem.They give false assurance that they will give us spare handset but they dont give..Please help me