[Resolved] One Assist — my handset is not received

vinod bharara

from Gurgaon, Haryana

Address:	Panipat, Haryana, 132103
Website:	oneassist.in

I filed a claim under the service request #2558749, but one assist denied and i got an email on november 24 by saying that my service request #2558749 is closed and they are sending my handset back, but till date i have not received my handset, when i spoke to their seniot mr. Arshad, he shown a good response and after consulting all matter in details, he assured me to solve the problem, but after 4th january 2018 he is not coming on line to talk to me and i did not get my handset back. Hope one assist people take a serious note on this,

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Mar 4, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2018

OneAssist Consumer Solutions Customer Care's response Dear Vinod,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist.

Verified Support

Jan 15, 2018

OneAssist Consumer Solutions Customer Care's response Dear Vinod, As discussed, we are following up on your case. Please give us some time. - Brijesh (Team OneAssist)

Verified Support

Feb 01, 2018

OneAssist Consumer Solutions Customer Care's response Dear Vinod, We request you to email us a scanned copy of Re-pick Up receipt. We have emailed you regarding the same. Regards, Brijesh, Team OneAssist.