[Resolved] One Assist — Not giving response and exceeding the time

Amit kumar Pandey

from Bengaluru, Karnataka

Address:	560076
Website:	www.oneassist.in

Hi sir day to day i am sending mail to this company but they all not sending me any response and submitted my handset on 25 and they told 7 day is enough for resolve the problem and that again send mail to one assist happy department on 6 march and they told we will contact u in 48 hours but they not done that and they not provided me stand by handset and several time i called this company and they all are say sir u have wait again 48 hours so plz do something., and my mobile no is [protected]

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May 11, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Pandey,

Greetings from OneAssist..!

We have forwarded your details to our team and they shall get back to you with an update.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Mar 24, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Pandey,

Greetings from OneAssist..!

As per the telephonic conversation with our team, you have provided us with the tracking ID of your courier and the payment will be processed by EOD.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Apr 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Pandey,

Greetings from OneAssist..!

As per our records, the refund has been initiated to your account. Below are the payment details:

UTRN: NEFT- KKBK[protected],
Payment date: 30/03/2017,
Amount: Rs.7649/

We request you to check your bank account for the same.

Regards

Deepali

Team OneAssist