[Resolved]  One Assist — one assist - cancellation

Sep 11, 2018

Updated by Harikishen Sekar My registered number is [protected]/ Customer ID 5238400

Sep 12, 2018

Updated by Harikishen Sekar I'm receiving calls only convince me to take the plan which I'm not willing to accept.

All I'm been offered is a discount of 300 RS and to continue with the plan.

You threaten me stating that you have a verbal recording of me accepting the offer but you never send me the recording to my mail ID.

The customer support is completely running on Bad faith which isn't the way to go.

I NEED THE REFUND AND I'M NOT INTERESTED TO TAKE THE PLAN WHICH I'M CHARGED FOR.

I've repeated this damn statement to at least 3 representative for at least 10 times but they keep explaining me that "9000 SBI Bank customers faced fraudulent activities this year and our insurance will save you from these kinds of activities".

I REPEAT 'I DON'T WANT YOUR INSURANCE, I WANT MY MONEY BACK'.

If my communication is too polite for your take this seriously then only a suit should be enough visibility for you people.

Sep 14, 2018

Updated by Harikishen Sekar Just to update on the issue, A representative from One Assist called me yesterday and told me he's from the cancellation team and he's ready to process my refund. Contradictory to the previous communication, the rep told me "I" signed a form with HDFC to activate the scheme and that's why I got One assist activated.

In a moment, he said he's fine to refund me the complete 1399 rupees and he needs my details.

He wanted my Credit card details including the 16 digits, expiry date/year and the CVV.

He forced me to provide this information even though I said that this information is more than enough to make a transaction and I'm not willing to provide it.

He kept insisting that this is open information and providing the information is the only way to refund the money.

After my denial to provide the information, he said he's escalating this case to his manager and he'll call me in some time and for the best part he never called back.

I also verified that the number I got the call from is the same number that's displayed on the One Assist website.

Now I'm starting to wonder what this company actually does to save the people from fraud or ...?