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[Resolved]  One Assist — one assist membership auto deduction from credit card

Address:560029

I am hdfc credit card holder... Amount of inr 1899 auto deducted from my credit card without any pre information about the renewal date and amount of renewal... And there is option to unsubscribe to this plan in the one assist plan. Now i don't want one assist protection... So please cancel my protection plan and refund my amount.

One assist customer relation number:742341
Email: [protected]@gmail.com
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Mar 16, 2019
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Feb 09, 2019
Updated by Shailesh R.K Hello... I have received the call from one assist customer service number[protected]
Executive was asking about credit card details and CVV... I dint not provide him my CVV and when I contacted one assist team they claim that call is not from them...
I request one assist team to look in to it .. if this call is not from you, how did he gt my details and I received call from the number[protected]

I am attaching the screenshot of my call log and conversation with one assist customer executive.

Verified Support
Feb 11, 2019
OneAssist Consumer Solutions Customer Care's response Dear Shailesh,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3962571. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.
Verified Support
Feb 11, 2019
OneAssist Consumer Solutions Customer Care's response Dear Shailesh,

Greetings from OneAssist!

As per the telephonic conversation. Your membership cancellation is processed and your refund amount 1899/- will be credited in your bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.
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I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 7375 without my concern on date:20/01/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-
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