[Resolved] One Assist — One assist mobile insurance | |||||
I have done my insurance with this ridiculous company for my iphone handset damage protection previous year when my handset was damaged they asked so many documents and wasted my time then after such a long fight they have replaced the handset next year my policy was expired and i called those stupid people for my renewal of policy they said yes will renew your policy and you can claim 2 in a year after 15 days of renewal. I renewed my insurance then next month accidentally my phone got damaged and i reised the case in this one assist for my claim again these people took 1.5 months for all documentation and then in the end of month they said sir sorry your claim has been rejected by insurance company because your phone invoice is 2 years old and they have a policy not to repair above 2 yrs old phone then i asked one assist people then what your company is doing when you are sending our claim to insurance company however one assist said that one assist is a insurance company okay fine then i asked why you guys renewed my policy you could have told me earlier when i was renewing my policy sir you cnnot do because your phone is 2 yrs old on that time they said yes you can claim and i paid 3100k to one assist now my phone has damaged and they are saying no to repair my phone. Was this information helpful? | |||||
Jul 31, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jun 27, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Uniyal, Greetings from OneAssist..! We apologize for the misinformation given by our customer care and regret for the inconvenience caused to you. We have raised this issue with our team and will get back to you with a resolution soon. We appreciate your patience in the interim. Regards Deepali Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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