[Resolved] One Assist — regarding cancellation of one assist plan

[Resolved] One Assist — regarding cancellation of one assist plan

M maitris from Mumbai, Maharashtra

One assist has charged 1299 over my credit card. Even after calling customer care requesting for the cancellation of plan within 4 days of activation, one assist is not ready to cancel plan and pay me the refund. Instead i was offered 400 rs discount for continuation of the plan. But still i am not given the discount. Please cancel my plan and provide me 1299 rs in refund. One assist relationship no : 2499429 Contact id: [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Sep 30, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Aug 28, 2017 OneAssist Consumer Solutions Customer Care's response Dear Maitri, Greetings from OneAssist..! We regret for the inconvenience caused to you. As per our records, we can see that your cancellation request is already been processed vide a Service Request number 2291769. The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepali Team OneAssist
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