[Resolved] One Assist — Unauthorized activation of plan | |||||
Today on[protected] around 13:28 i received a call from one assist about their scheme. I denied them but after half hour i received a message mentioning that my membership has been activated and a full amount of 999inr has been deducted from my account without my consent. When i tried to contact them there is no response. I want immediate cancellation of my unauthorized membership and want a full refund of inr 999 as soon as possible. Else i have to take legal action. They register me by this number [protected] and my relationship number is 2242072. I recived call twice by following numbers [protected] [protected] Was this information helpful? | |||||
Aug 7, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jun 19, 2017 OneAssist Consumer Solutions Customer Care's response Dear Shrenik, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you & appreciate your patience. We have forwarded your details to our team and they will get in touch with you shortly for the same. Regards, Deepika Team OneAssist Verified Support Jun 20, 2017 OneAssist Consumer Solutions Customer Care's response Dear Shrenik, Greetings from OneAssist...! We have shared the status over the call regarding your membership cancellation. We are following up on your case, requesting you to allow us sometime. Regards, Deepika Team OneAssist Jun 22, 2017 Updated by shrenikbaid25 i had received a call on 19/06/2017 around 10:00 AM from ONE assist team (night wing) and he asked me whether i want to opt in or opt out . i told him that i want to opt out so he hold me that since he is from nght wing he cant cancel my membership n asked me to contact the day wing . so later in that day around 17:00PM i conatcted them again and the person said that my case has been transferred to cancellation department and i'll receive a call from there within 48 hrs. its almost 30hrs, i havent received a call yet . Jun 22, 2017 Updated by shrenikbaid25 your poor response from cancellation department ( no contact has been made), made me to register a complaint against your company in consumer court . i will close it as early as ill hear from your cancellation department team (48hrs has been there) | |||||
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707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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