One Mobikwik Systems Private Limited — Rs 2500+ was deducted from my account and received pathetic service and support

Address:	122016
Website:	www.mobikwik.com

Mobikwik P2P transaction[protected] for Rs 2500.

I tried to add Rs 1950 to my account to receive Rs 2016 cashback. Payment was unsuccessful for 7-8 times, then it was successful once. But after few minutes, Rs 1950 was added 3 times in my wallet which clearly was your fault and I did not intend to do so. So, I contacted mobikwik support team to revert Rs[protected]*2) to my bank account but they told me that I need to do it myself and will have to pay 4% charge to mobikwik (max Rs 500 per transfer). I refused to pay 4% as it was not my fault that money was added. After refusal, they did not reply back to my query. Finally, I gave up and transferred Rs 2500 to another account which belongs to my brother. After a few days, this money was deducted for 'some unknown suspicious activity' and the account was blocked.After an email, they activated that account but his wallet balance was Rs 0 instead of Rs 2500+ . Now, after a series of email and alert tickets, there is no response to both the accounts. There are some open tickets for so long.

[protected]@live.com