One Stop Shop — Received damaged product

Hello sir,

I have order the bose tws-02 on 22/10/2020 and order no is 9597 recieved it on 27/10/2020 but right side head phone is not working (starting)and the left side head phone battery get discharge in 10 min attach is the video and the order detail my contact no is [protected] kindly requesting you the replacement of product